Nissan Juke Complaints (2013)

103 consumer complaints on file.

#11151436November 14, 2018
UNKNOWN OR OTHER
MY CAR WAS PARKED IN MY DRIVEWAY. I GOT INTO IT TO GO TO WORK, AND WHEN I SHUT THE DRIVER'S SIDE DOOR THE SUNROOF SHATTERED ON TOP OF ME. I GOT OUT OF THE CAR TO LOOK AT THE DAMAGE. THE SUNROOF LOOKED WARPED UPWARD IN A COUPLE PLACES, AND IT WAS SHATTERED. WHEN I CLOSED THE DOOR AGAIN, EVEN MORE OF IT FELL INTO MY CAR. (I LIVE IN TEXAS. THERE WAS A SLIGHT FROST ON MY FRONT WINDSHIELD BUT THAT'S ALL. THE WEATHER ALONE COULD NOT HAVE CAUSED MY TEMPERED GLASS SUNROOF TO CRACK AND SHATTER.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130558September 21, 2018
ENGINE
TURBO CHARGER FAILED WHILE IN MOTION ALMOST CAUSING AN ACCIDENT. VEHICLE NEARLY LOST ALL POWER AND BLACK SMOKE WAS SPEWING FROM THE EXHAUST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129612September 14, 2018
POWER TRAIN
I HAVE A NISSAN JUKE 2013 SV AWD. SINCE I BOUGHT IT, I HAVE CVT PROBLEMS. WHEN I DRIVE LONG DISTANCE AND THE WEATHER IS OVER 75 F OR I DRIVE ON MOUNTAINOUS ROADS, MY CAR STOP ACCELERATING. SOMETIMES I CAN'T GO FASTER THAN 60 MILES/H, BUT MOST OF THE TIME IT'S MAX 40 OR EVEN 20 MILES/HOUR. I ALSO HAVE A CHECK ENGINE ICON IN MY DASH WHEN IT HAPPEN SOMETIMES. I GOT MY CAR CHECKED BY MY MECHANIC SEVERAL TIMES AND HE RAN THE ELECTRONIC TEST ON MY NISSAN. HE TOLD ME THAT THIS TEST SHOW A TRANSMISSION PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128757September 11, 2018
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 NISSAN JUKE. WHILE DRIVING 55 MPH, THE VEHICLE DECELERATED WITHOUT WARNING. THE VEHICLE WAS TOWED TO PINE BELT NISSAN OF TOMS RIVER (LOCATED AT 229-245 NJ-37, TOMS RIVER, NJ) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS DEFECTIVE AND THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS REFERRED TO NHTSA. THE CONTACT WAS INFORMED THAT NHTSA CHOSE WHICH VINS WERE INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119590August 13, 2018
UNKNOWN OR OTHER
THE TURBO CHARGER IS NOT WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112874July 21, 2018
POWER TRAIN
CAR WAS TRAVELING 55 MPH AND LOST MOMENTUM AND WOULDN'T GO PAST 40 MPH. THE ENGINE LIGHT CAME ON. TURNED IT OFF AND TOOK IT TO THE DEALERSHIP WHERE I WAS TOLD A CODE FOR A BAD TURBO. REPLACED IT AT THE DEALERSHIP AND WAS RETURNED TO ME. DROVE IT LESS THAN A MILE AND THE SAME THING HAPPEN, SO I TURNED AROUND AND RETURNED IT TO THE SERVICE DEPARTMENT. THE SERVICE DEPARTMENT SAID THEY HAD INSTALLED A DEFECTED TURBO AND THE WERE GOING TO PUT ANOTHER ONE IN. IT'S BEEN TWO WEEKS AND THEY STILL CAN FIND WHAT'S WRONG WITH MY CAR CAUSE IT'S STILL THROWING THE SAME CODE AFTER THE SECOND TURBO INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111178July 13, 2018
ENGINE
TURBO CHARGER FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100437June 7, 2018
POWER TRAIN
I WAS DRIVING ON THE HIGHWAY DURING A 1.5 HOUR TRIP. ABOUT AN HOUR INTO THE DRIVE, THE CAR STARTED TO DECELERATE FROM 75 DOWN TO 40. I PULLED OVER TO THE SIDE OF THE ROAD AND WAITED FOR THE CAR TO COOL SO THAT I COULD LIMP IT TO THE DEALERSHIP. I WENT TO MY LOCAL MECHANIC WHO DETERMINED THE TRANSMISSION HAD FAILED ON A 6 YEAR OLD CAR WITH ONLY 78,000 MILES. I TOOK THE CAR TO NISSAN WHO HAS CONFIRMED. SOMETHING SIMILAR HAD HAPPENED IN THE PAST BUT THE MECHANIC I HAD TAKEN THE CAR TO SAID HE WAS UNABLE TO REPLICATE THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085021April 14, 2018
ENGINE
STRETCHED TIMING CHAIN, WHICH CAN LEAD TO ENGINE DAMAGE, OR ENGINE FAILURE, IF ENGINE FAILURE OCCURS WHILE THE VEHICLE IS IN MOTION IT COULD LEAD TO ACCIDENTS AND / OR DEATH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076655March 7, 2018
ENGINE
WHILE TRAVELING AT 55MPH ON THE HIGHWAY, HEARD A CLUNK FROM THE ENGINE COMPARTMENT AND LOSS OF PROPULSION POWER WITH AN DRY GEAR NOISE. TURNED OFF THE CAR AND THE NEXT DAY IT RAN SMOOTH DOWN A STREET UNTIL I ACCELERATED TO GET ON A HIGHWAY. THE SAME NOISE APPEARED ACCOMPANYING A CHECK ENGINE LIGHT AND IMMEDIATE REDUCTION OF ACCELERATION WHILE ATTEMPTING TO MAKE A RIGHT TURN. TURBO BOOST FAULT WAS RECORDED IN THE ECU. TOOK IT IN FOR SERVICE AND THE RESULT WAS THE TURBO CAME APART. DEALER SAID THEY NEVER SEEN A TURBO APART WITH NO SIGNS OF IMPROPER MAINTENANCE. SERVICE BULLETIN NHTSA ID: 10109203 AND TSB ID: NTB16-035A HAS TALKS ABOUT AN ENGINE COOLING SYSTEM TURBOCHARGER SERVICE. OIL LINE REPLACEMENT REQUIRED WITH TURBOCHARGER SERVICE. THE TURBOCHARGER PART NUMBER HAS BEEN RESCINDED AND REPLACED WITH A NEWER MODEL. THE DEALER INFORMED ME THAT THE CAR IS UNSAFE TO DRIVE AS THE INTERNAL TURBO COMPONENTS CAN COME LOOSE AND DAMAGE THE ENGINE. THIS VEHICLE HAS HAD THE NHTSA CAMPAIGN NUMBER: 14V683000 RECALL COMPLETED. AND A MANUFACTURES RECALL TO REPLACE THE TIMING BELT. IF THIS ISSUE WERE TO HAPPEN WHEN CROSSING A HIGHWAY WITH TRAFFIC, THE SAFE DISTANCE CAN BE SIGNIFICANTLY REDUCED TO THE LACK OF ACCELERATION POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067155February 5, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
DIFFERENT DAYS. CAR DIED WHILE DRIVING STRAIGHT 30 MPH IN TOWN ON MAIN ST. CAR DIED IN MIDDLE OF THE ROAD, WAS UNABLE TO START THE CAR AGAIN. AFTER REPEATED PUSHING OF THE IGNITION START BUTTON THE CAR FINALLY STARTED./ CAR WAS PARKED AT HOME IN THE DRIVEWAY, I GOT IN TO LEAVE AND THE CAR WOULD NOT START, AGAIN REPEATEDLY PUSHED THE START BUTTON AND IT FINALLY STARTED, THIS HAS HAPPENED 5+ TIMES./ DRIVING ON INTERSTATE 80MPH CAR WOULD NOT RISE ABOVE 3000 RPM AND WOULD NOT ACCELERATE ABOVE 45MPH. PULLED THE CAR OVER TURNED IT OFF FOR 15 MINS RESTARTED AND IT WAS NORMAL AGAIN. HAPPENED 10+TIMES./ UPON STARTING THE SMELL OF FUEL IS STRONG INSIDE OF THE CAR, SOMETIMES WHILE DRIVING IN TOWN THE SMELL OF FUEL IS THERE. WHEN THE CAR TURNS OFF THE SMELL FADES AWAY. HAPPENS ALMOST DAILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062253January 11, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2013 NISSAN JUKE. WHILE THE VEHICLE WAS IDLING, THE CONTACT HEARD A LOUD EXPLOSION. THE CONTACT NOTICED THAT THE SUN ROOF HAD EXPLODED WITHOUT WARNING. THERE WERE NO INJURIES. THE CONTACT CALLED NISSAN OF COOL SPRINGS AT (615) 224-8301 (212 COMTIDE CT, FRANKLIN, TN 37067) AND WAS PROVIDED THE NUMBER TO THE MANUFACTURER. THE VEHICLE WAS TAKEN TO AN AUTO REPAIR SHOP WHERE THE SUN ROOF WAS REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VIN AND TO CONTACT NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058529January 4, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2013 NISSAN JUKE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED OUTSIDE OVER NIGHT AND THE NEXT MORNING IT WAS DISCOVERED THAT THE GLASS SUN ROOF HAD SHATTERED. THE CONTACT INDICATED THAT THE DAMAGED SUN ROOF WAS BOWED UPWARD AFTER THE INCIDENT. THE VEHICLE WAS TAKEN TO THE DEALER (NEWTON NISSAN, 1461 NASHVILLE PIKE IN GALETIN, TN 37066) WHO REPLACED THE SUN ROOF. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023478September 14, 2017
ENGINE
WHILE DRIVING MY VEHICLE AT HIGHER SPEEDS (65-75) IT RANDOMLY LOSES POWER. THERE IS NO REACTION WHEN I STEP ON THE GAS SO I HAVE TO CAREFULLY STEER OUT OF TRAFFIC BEFORE THE CAR COMES TO A COMPLETE STANDSTILL. THIS HAPPENS SEVERAL TIME WHILE ON A 100 MILE TRIP. ONCE PULLED OVER I HAVE TO WAIT SEVERAL MINUTES BEFORE THE GAS PEDAL RESPONDS BUT THEN AFTER SEVERAL MORE MINUTES IT HAPPENS AGAIN. I HAVE BEEN TO TWO DIFFERENT NISSAN DEALERSHIPS ONLY TO BE INFORMED SINCE IT DID NOT HAPPEN TO THEM WHILE TEST DRIVING IT AND IT DID NOT SHOW UP ON THEIR COMPUTER THERE WAS NOTHING THEY COULD DO. I CANNOT DRIVE IT ANYMORE OR SELL IT TO AN UNSUSPECTED NEW OWNER WHO COULD POSSIBLE GET SEVERELY INJURED OR DIE DUE TO THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005818July 17, 2017
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
I AM A FRUSTRATED OWNER OF A 2013 NISSAN JUKE SL. I AM THE FIRST AND ONLY OWNER. AT ABOUT 20K MILES, I TOOK THE CAR IN FOR ITS REGULARLY SCHEDULED MAINTENANCE AND COMPLAINED THAT THE VEHICLE WAS NOISES WHILE DRIVING ON THE HIGHWAY. I WAS GIVEN, WHAT I KNOW NOW TO BE THE TEXTBOOK RESPONSE, 'I'M SORRY WE DROVE THE CAR AND COULD NOT DUPLICATE THE ISSUE YOU'RE COMPLAINING ABOUT'. 30K MILES, I TOOK THE CAR IN FOR ITS REGULARLY MAINTENANCE WITH THE FOLLOWING COMPLAINT: THE CAR IS EXTREMELY NOISES ON THE HIGHWAY THAT I CAN BARELY HEAR MY MUSIC, THUS I HAVE TO APPEAR OBNOXIOUS TO SURROUNDING DRIVERS BECAUSE MY MUSIC IS LOUDER THAN THEIRS, SO THAT I CAN HEAR IT OVER THE NOISE COMING FROM UNDER MY HOOD WHICH SOUNDS LIKE AN AIRPLANE. FURTHERMORE, WHEN I STEP ON THE GAS PEDAL TO INCREASE SPEED, THE CAR IS SLOW TO RESPOND. ONCE AGAIN, NISSAN CLAIMS THEY ARE NOT ABLE TO PINPOINT THE ISSUE. 45K MILES, THE CAR GOES IN FOR ITS REGULARLY MAINTENANCE WITH THE FOLLOWING COMPLAINT: WHILE DRIVING ON THE HIGHWAY FOR 3 HOURS, THE CAR WILL LOOSE POWER'IT IS STILL NOISES AS ALL HELL, BUT THE CAR WILL SLOW DOWN WITHOUT WARNING. I HAVE BEEN HIGH BEAMED AND HONKED AT. THIS IS DANGEROUS TO ME, MY PASSENGERS AND OTHER DRIVERS ON THE ROAD. THE CAR DOESN'T OVERHEAT AND ALL FLUID LEVELS ARE FINE. ONCE AGAIN, NISSAN CLAIMS THEY ARE NOT ABLE TO PINPOINT THE ISSUE. THIS PAST WEEKEND, I AM DOING MY 4.5 HOUR ROAD TRIP AGAIN IN NISSAN'S DEATHTRAP THEY HAVE FONDLY NICKNAMED JUKE. LIKE CLOCK WORK, AFTER 3 HOURS ON THE HIGHWAY, THE CAR STARTS TO SLOWDOWN, I CALLED NISSAN WHILE IT WAS HAPPENING, BUT HE CAN BARELY HEAR ME OVER THE LOUD NOISE (JET ENGINE SOUND EMITTING FROM UNDER MY HOOD). I TOOK THE CAR INTO NISSAN WHO COULD NOT DO ANYTHING BECAUSE THEY DON'T LOOK INTO PROBLEMS LIKE THIS ON THE WEEKEND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994189June 9, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 NISSAN JUKE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE LOST POWER AND WAS ABLE TO RESTART AFTER ONE ATTEMPT. THE VEHICLE WAS TAKEN TO THE DEALER (KRAFT NISSAN 3277 MAHAN DR, TALLAHASSEE, FL 32308), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V418000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985857May 15, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
WE PURCHASED A BRAND NEW NISSAN JUKE 2013, INCLUDING A MAINTENANCE AND SERVICE CONTRACT. OVER THE PAST 3 YEARS THE NISSAN JUKE HAS REFUSED TO START DOZENS OF TIMES. WE ARE PETRIFIED THAT IT WILL STOP RUNNING WHILE WE DRIVE IT. OFTEN IT WILL NOT EVEN START WITH JUMPER CABLES. DESPITE HAVING THE JUKE IN AND OUT OF THE NISSAN DEALERSHIP SHOP OVER THE LAST THREE YEARS, NISSAN HAS BEEN COMPLETELY UNABLE TO DETERMINE AND FIX THE DEFECT. EACH TIME NISSAN SIMPLY CHARGES THE BATTERY, OR REPLACES IT. ON AT LEAST 8 SEPARATE OCCASIONS NISSAN HAS CLEARED THE JUKE AS OK TO DRIVE, ONLY TO HAVE IT FAIL TO START WITHIN SEVERAL MONTHS. WE HAVE BEEN STRANDED MANY TIMES, AND NOW CARRY JUMPER CABLES AND 2 HAND HELD POWER STARTERS, THOUGH THESE OFTEN FAIL TO START THE CAR. WE DO NOT WANT TO RESELL THIS VEHICLE ON THE USED MARKET TO UNSUSPECTING CONSUMERS SINCE THE JUKE IN ITS DEFECTIVE CONDITION IS CLEARLY A SERIOUS HAZARD TO USERS AND OTHERS ON THE ROAD. WE ASKED NISSAN ON APRIL 12, 2017 TO REPURCHASE THE VEHICLE, BUT THEY REFUSED BY LETTER DATED APRIL 21, 2017 SINCE OUR LEMON LAW ONLY PROTECTS BUYERS FOR 20 MONTHS FROM PURCHASE. WE HAVE A COMPLETE SPREADSHEET WITH ATTACHED INVOICES WITH COMPLETE DETAILS OF ALL NISSAN'S ATTEMPTS TO FIX THE JUKE AND THEIR EXCUSES. THIS NISSAN JUKE HAS BEEN THE MOST UNRELIABLE AND DANGEROUS CAR WE HAVE EVER OWNED, AND NISSAN'S FAILURE TO ADEQUATELY FIX THIS DEFECTIVE CAR OVER THE PAST 3 YEARS HAS BEEN SHAMEFUL. THIS VEHICLE SHOULD BE TAKEN OFF THE ROAD BEFORE SOMEONE GETS KILLED. WHILE WE WERE ABLE TO UPLOAD THE SPREADSHEET, THE EXHIBITS WERE TOO LARGE, AND CAN BE EMAILED ON REQUEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979093April 18, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2013 NISSAN JUKE. WHILE DRIVING 70 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE LOST POWER AND SLOWED DOWN WITHOUT WARNING. THE FAILURE OCCURRED ON SEVERAL OCCASIONS WHEN THE VEHICLE WAS BEING DRIVEN FOR LONG PERIODS OF TIME. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS OVERHEATING AND GOING INTO A SAFETY MODE, WHICH CAUSED THE TRANSMISSION TO SHUT DOWN. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000. ..UPDATED 05/15/17 *BF UPDATED 10/19/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945191January 13, 2017
ENGINE
I PURCHASED THIS VEHICLE BRAND NEW. UP TO DATE ON ALL SERVICING. 81000 MILES. ON 1/12/2017 WAS DRIVING VEHICLE AND WENT TO ENTER INTO HIGHWAY. WHILE ENTERING INTO HIGHWAY CARS SPEED STARTED TO DECLINE AT A FAST RATE DOWN TO 25 ON A 70 MPH HIGHWAY. ALMOST CAUSING AND ACCIDENT. WAS MAKING A POP/WHISTLING SOUND UNDER HOOD. COULD NOT DRIVE ABOVE 40 MPH WITHOUT THE SOUND GETTING LOUDER AND WORSE. CALLED MY MECHANIC AND TOOK IT STRAIGHT THERE. WHEN HOOKED UP TO DIAGNOSTIC MACHINE IT SHOWED IT WAS THE TURBO. TRIED TO DRIVE CAR HOME BUT COULD NOT MAKE IT UP HILLS. THIS IS A SAFETY HAZARD. LOSS IN PERFORMANCE IN THE TURBO CAUSES SPEED LOSS AT A DRASTIC RATE. THIS COULD BE FATAL IN SITUATIONS WHERE ACCELERATION IS NEEDED. PART WENT OUT WITH NO PRIOR WARNINGS. I COULD HAVE BEEN STRUCK ON THE HIGHWAY OR CAUSED AN ACCIDENT ENTERING ON IT SO SLOWLY. CONTACTED NISSAN AND TO MY SURPRISE THERE HAS BEEN NO RECALL ON THIS PART EVEN THOUGH I HAVE READ HUNDREDS OF COMPLAINTS ON THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943725January 8, 2017
UNKNOWN OR OTHER
EXPLODING SUNROOF. IT HAD BEEN SNOWING IN CENTRAL NORTH CAROLINA. I PARKED MY CAR ON SATURDAY AFTERNOON AT MY APARTMENT ON A SIDE LOT, AWAY FROM OTHER CARS AND THERE WERE NO TREES OR FALLING DEBRIS. ON SUNDAY EVENING I ENTER MY CAR, CLOSE THE DRIVER'S SIDE DOOR AND THE SUN ROOF EXPLODES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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