Nissan Armada Complaints (2018)

76 consumer complaints on file.

#11653765April 9, 2025
BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION
Camera/navigation randomly cycling, not dependable with alerts and crash detection. Has caused several close calls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645056February 26, 2025
ELECTRICAL SYSTEM
Infotainment system went black with no warning. Effects adjustment to temperature contols, information for maintenance. Radio accessibility, sound, bluetooth, navigation, etc. I have only owned the vehilcle for 1 year, and drove 7500 miles. There was no warning, glitching or flashing. I have been to the dealership and they told me there were no errors to report but only suggested to replace entire infotainment center at $5K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639268January 29, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
The vehicle won't start all the dashboard lights come on but the truck will not start I got a warning alarm message that the CBI has a malfunction .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631509December 18, 2024
UNKNOWN OR OTHER
The infotainment system in my 2018 Nissan Armada failed. The issues include unresponsiveness of the touchscreen, frequent system freezes or restarts, glitches with Bluetooth connectivity, loss of backup camera functionality during reboots, and a black screen. The most significant issue is incessant random reboots, which occur without any apparent cause. These reboots can continue for the entire duration of a drive or happen sporadically, leading to distractions, the loss of presets and settings, and interrupted Bluetooth connections. The vehicle is available for inspection upon request.The malfunctioning infotainment system poses several safety risks. The frequent reboots distract the driver, especially when attempting to reconnect Bluetooth or troubleshoot the system mid-drive. Additionally, the loss of the backup camera during reboots compromises visibility while reversing, significantly increasing the risk of an accident. The unresponsiveness and black screen further hinder safe operation, as critical features like navigation and audio controls are inaccessible. Yes, the problem has been reproduced by the dealership. They confirmed that the infotainment system experiences reboots and black screens, consistent with common complaints about this vehicle. However, they could not offer a resolution because my VIN is not included in related recalls or service bulletins.The vehicle has been inspected by the dealership, but no other parties, such as Nissan corporate representatives, have been involved in reviewing the issue though I have tried to get them involced with repeated attempts at contact via phone and email. There were no warning lamps or error messages prior to the failures. The infotainment system began exhibiting these problems approximately [insert date], and they have occurred consistently since that time.I have searched online for solutions and found that this is a widespread issue with the 2018 Nissan Armada and other Nissan vehicles in general. Many oth
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626027November 18, 2024
ENGINE
The contact owns a 2018 Nissan Armada. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617598October 1, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I TAKE MY VEHICLE TO THE SAME DEALER FOR ALL SERVICES AND OVER THE PAST SEVERAL YEARS, I'VE HAD "BATTERY ISSUES" THAT TURN OUT TO BE CONTROL MODULE ISSUES THAT REQUIRE NEW WIRING FOR THE VEHICLE TO RUN AT ALL, BATTERY COMPLETELY DRAINS AFTER SEVERAL SMALL TRIPS AROUND TOWN. I HAVE FULLY REPLACED THE BATTERY, DONE A WARRANTY ON IT AFTER THAN AND I'M STILL CONSTANTLY STRANDED. NISSAN DOESN'T WANT TO COVER ANY OF THE LABOR ($645.00) THAT IT REQUIRES TO RUN AT ALL. NO PARTS ARE NEEDED, IT'S JUST LABOR TO RECONFIGURE THE WAY THE ALTERNATOR WORKS BUT THEY'RE TELLING ME IT'S MY PROBLEM TO FIX BUT IT'S NOT A WORN OUT PART, IT'S LITERALLY THE ELECTRICAL. What component or system failed or malfunctioned, and is it available for inspection upon request? BATTERY & SMART ALTERNATOR How was your safety or the safety of others put at risk? VEHICLE WILL NOT START, BATTERY COMPLETELY DRAINS AFTER SEVERAL SMALL TRIPS AROUND TOWN. Has the problem been reproduced or confirmed by a dealer or independent service center? YES, THEY'RE FULLY AWARE OF THE PROBLEM THAT THESE ARMADAS ARE HAVING, RECALLS CURRENTLY ON 2017 & 2019 MODELS BUT THEY'RE NOT RECALLING MY YEAR, 2018! Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? YES, DEALER SERVICE CENTER SEVERAL TIMES. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO. FIRST STARTED IN 2019. I'VE GONE THROUGH SEVERAL BATTERIES, ROADSIDE ASSISTANCE AND PERSONAL JUMPS DUE TO THE FAULTY BATTERY LEAVING ME STRANDED SEVERAL TIMES OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616984September 28, 2024
ELECTRICAL SYSTEM
Every year for the past 3 years the battery will not start stranding me multiple times. The dealer has stated tomhat multiple armadas have the same issue it is unknown what causes this random drain of the battery but each time the battery has to be replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615222September 18, 2024
ELECTRICAL SYSTEM
Here’s an updated response for the NHTSA, incorporating the new information: --- **What component or system failed or malfunctioned, and is it available for inspection upon request?** The component that malfunctioned is the battery and electrical system in my 2018 Nissan Armada (VIN: [XXX] ). The vehicle experienced repeated battery drainage, requiring a replacement battery after only one year. I had to pay $300 to get the battery replaced, as I could only start the car with a jump. The replaced battery is currently at the dealership and available for inspection upon request. **How was your safety or the safety of others put at risk?** The repeated battery drainage compromised my safety by potentially stranding me in unsafe conditions. I was unable to start the vehicle without a jump, which could have left me and my passengers stranded on the road or in other hazardous situations. **Has the problem been reproduced or confirmed by a dealer or independent service center?** Yes, the problem was confirmed by the dealership, who replaced the battery but suggested that a software issue within the vehicle is causing the repeated drainage. They did not provide a permanent solution to prevent future occurrences. **Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others?** The vehicle has been inspected by the dealership, but not by the manufacturer, police, or insurance representatives. **Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear?** No warning lamps or messages appeared prior to the battery failure. The issue occurred without any prior warnings, making it difficult to anticipate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595687June 21, 2024
ELECTRICAL SYSTEM
The display screen only works for camera system on vehicle, unable to control radio/climate control on the touch screen. It is just a blank backlit screen unless using cameras. I have had the radio control unit reprogrammed and nothing is working. There is an electrical issue and I’m worried it will get worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589896May 21, 2024
ENGINE
Engine failure at 68,000 miles cylinder 7 scouring like previous years had this issue but my vehicle is affected as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576732March 11, 2024
ELECTRICAL SYSTEM
The back up camera shuts down while in reverse, disabling the view for safety. The infotainment system continually reboots itself. It cycles over & over. Research on line shows this is a problem for Nissan Armada's and Infiniti QX80 models. On February 17, 2024, the dealership stated the vehicle is out of warranty therefore the owner must replace the assembly unit for an internal fault. I contacted NISSAN HQ, on March 11, 2024, inquiring about the safety issue and was told that its the owner's responsibility to complete all repairs. The reverse camera is not a safety issue for Nissan to be concerned about. I conducted a VIN search for recalls. My vehicle VIN does not reflect any open recalls but there a recall campaign for the backup cameras.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558486December 5, 2023
AIR BAGS
The contact owns a 2018 Nissan Armada. The contact stated that while operating the vehicle, the air bag warning light continually blinked off and on. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The contact stated that the vehicle was previously service for the same failure. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545094September 18, 2023
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
It will stall out when we try to start the vehicle. The battery is still pretty new and there are no check engine lights on. It will stall 2 or 3 times but then start about 5 to 10 minutes later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536358August 3, 2023
ENGINE, ELECTRICAL SYSTEM
Randomly fails to start. New batteries installed and still fails to start at random times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532815July 17, 2023
BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING
The contact owns a 2018 Nissan Armada. The contact stated that the BCI (Backup Collision Intervention) malfunction message was displayed on the instrument panel, causing the vehicle stop abruptly. The contact had taken the vehicle to a dealer and the stop lamp switch was replaced; however, the failure persisted. The vehicle was taken back to the dealer and the stop lamp switch was replaced a second time. The manufacturer was notified of the failure. The vehicle was repaired. The failure mileage was 45,768.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531836July 12, 2023
ELECTRICAL SYSTEM
Tired of this !! Battery keeps dying and leaving me stranded. Dealer says battery test fine . Will be fine for a couple days then for no reason hope in car and wont start. Jump start it and it goes. Many others complaining on sites nissan armada has a fuel efficiency alternator resistance . it will on charge battery 85% . Tired of being stranded at random places. have replaced battery several times and this keep happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530872July 7, 2023
EXTERIOR LIGHTING
The dashboard instrument panel lighting has begun to go dark. It started with a section of the odometer going dark and has since spread to a lot of the instrument panel. After researching it further it is a known issue among other Armada owners. It poses a safety risk as you can no longer glance at the panel to get information, but instead must look for a longer period of time to see the gauges. Below is a link to others who have experienced the same issue. I wrote Nissan about the issue and have not received a response. Thanks for your time and attention. Sincerely, [XXX] https://www.clubarmada.com/threads/speedometer-lights-from-0-20mph-out.86969/page-2 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526209June 9, 2023
ELECTRICAL SYSTEM
Our Armada started having trouble starting a few months ago. A new battery from Nissan was installed 7 months ago. We have been stranded twice do the car failing to start. Portable jump starters of any size have not been able to assist the car in starting. Only jumper cables to another vehicle have allowed us to get the car to start. Some starts are fine, some sluggish but start and some fail to start. It appears to be totally random. My most recent incident went like this. Car had a good strong start. We drove it for 30 minutes and parked. We were out of the car for 10 minutes and car would not start upon our return. We had to wait for someone to come give us a jump start. We have taken the car to two different Nissan service centers. The first told us there was evidence of a problem but nothing they could identify and to just keep driving it. Problems persisted. We then took it to a second Nissan service center. They told us nothing was wrong but possibly a loose battery connection. While at the service center, another Armada was there for the same symptoms. Are problems continue to persist. We spoke with some friends that own a 2019 Armada across the country and it has the same problem. They reported their Nissan dealer was very ellusive as to what is going on. I feel like Nissan knows there is a problem but doesn't want to do anything about it because of the cost to their business. If these failures occur during extreme cold or hot weather, or in isolated places, it could cause bodily harm or even death. I had a problem with Mazda similar to this previously where they knew there was a problem but refused to do anything about it. My friend was a service manager with Mazda at the time and showed me an internal memo on the subject but said I couldn't have a copy. He was afraid for his job. I'll ask our friends to enter a complaint also so you hear it from more than one person.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519383April 28, 2023
AIR BAGS
Unknow
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514307March 28, 2023
ELECTRICAL SYSTEM
Fall 2020, I began having intermittent, no start issues with my 2018 Nissan Armada. It was sporadic. When the start button is pressed, it would do nothing, turnover slowly, or not turnover at all but make clicking noises. It always eventually started, sometimes within minutes, other times up to a couple hours. December 2020 - I thought the battery might be bad, so I had it replaced at Walmart 12/7/20. March 2021 - the problem continued so I researched online and found that this is a common problem for 2018 Armada’s. Posts on ClubArmad.com stated the problem could be a bad brake switch. I purchased a new switch from Pat Peck Nissan Mobile and replaced it myself. Unfortunately, the issue continued intermittently. December 2021 – I took the vehicle to Matt Bowers Nissan Eastern Shore. Diagnostic testing was done that found a low voltage code. The battery was reconditioned for $145. They also performed an ECM software update that was covered under warranty. They felt like this should fix the issue. This did not correct the problem and it became more frequent. February 2022 – I took the vehicle back to Matt Bowers Nissan Eastern Shore. Their conclusion was now the battery was causing the issue. They stated it was discharged and recommended a replacement even though the battery was only 15 months old. They installed a new battery for $244.98. This did not correct the problem. May 2022 - I took the vehicle back to Matt Bowers Nissan Eastern Shore. Their conclusion this time was it was a bad stop lamp switch, the same part that I replaced December 2020. They replaced the switch which was covered under warranty. This did not correct the problem. January 2023 - I took the vehicle back to Matt Bowers Nissan Eastern Shore. They could not replicate the issue but stated they believe it is the starter and this time recommended replacing the starter for $1124.84 plus tax. This problem has been ongoing for two and a half years with no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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