Mercury Sable Complaints (2002)

440 consumer complaints on file.

#10303219January 29, 2010
SUSPENSION:FRONT
ON 1/21/2010 I DISCOVERED THAT THE RIGHT DRIVER SIDE SPRING ON MY 2002 MERCURY SABLE HAD BROKE AND PUNCTURED THE NEARBY TIRE. SOMEHOW (LUCKILY) THIS HAPPENED WHILE THE CAR WAS PARKED. I DISCOVERED THAT THERE HAD BEEN A RECALL FOR THE EXACT SAME PROBLEM ON 1999-01 SABLES THAT INCLUDED THE INSTALLATION OF A PROTECTIVE SHIELD TO PREVENT A BROKEN SPRING FROM PUNCTURING A TIRE. THIS RECALL WAS NOT ISSUED UNTIL JULY 2004, WELL AFTER MY VEHICLE HAD BEEN MANUFACTURED. OBVIOUSLY MY VEHICLE HAD NOT BEEN EQUIPPED WITH ANYTHING TO PREVENT THE EXACT PROBLEM THAT INITIATED THE OTHER RECALL AND AS SUCH I CANNOT UNDERSTAND WHY MY OWN VEHICLE WOULD NOT BE ALSO RECALLED. I AM REQUESTING THAT SOMETHING BE DONE. THIS IS A VERY, VERY SERIOUS DEFECT AND I AM BAFFLED AS TO HOW IT WAS OVERLOOKED WHEN OLDER MODEL CARS WERE RECALLED FOR THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10301909January 22, 2010
POWER TRAIN
HIT THE BRAKES WHILE DRIVING AND THE ENGINE REVS UP. MULTIPLE TIMES TO DEALER AND STILL NOT FIXED- I REQUESTED A NEW COMPUTER OR BRAIN FOR THE CAR WHILE UNDER EXTENDED WARRANTY- NO GO FROM DEALER. ON SNOW THIS IS VERY SCARY-ON WET ROADS IN FLORIDA I PUT IT IN NEUTRAL AND THE ENGINE REVS WHEN I HIT THE BRAKES-WHEN SOMEONE GETS HIT AND KILLED I WILL BE TOLD I SHOULD HAVE TOLD SOMEONE -MULTIPLE DRIVERS AND PEOPLE HAVE BEEN WITH ME WHEN THIS HAS OCCURRED- INCLUDING MECHANICS FROM A LINCOLN MERCURY DEALER IN ORCHARD PARK NY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300387January 20, 2010
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 5 MPH INTO HIS DRIVEWAY; SUDDENLY, A LOUD NOISE CAME FROM OUTSIDE OF THE VEHICLE AND THE FRONT END OF THE VEHICLE COLLAPSED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE FAILURE WAS CONTRIBUTED TO A BROKEN FRONT DRIVER SIDE COIL SPRING. THE VEHICLE WAS REPAIRED PER THE SERVICE WARRANTY. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298589January 7, 2010
SUSPENSION:FRONT
AS I WAS BEGINNING TO BACK MY CAR OUT OF MY DRIVEWAY, THE LEFT, FRONT SUSPENSION COIL SPRING BROKE, RUPTURED THE TIRE, AND PUT A 4-8" GASH INTO THE BACK OF TIRE. I HAD TO HAVE THE CAR TOWED TO A DEALER FOR REPAIR. THE DEALER'S RECOMMENDATION WAS TO REPLACE THE COIL SPRINGS ON BOTH SIDES, AS THIS WAS THE RECOMMENDATION FROM A RECALL OF EARLIER MODELS WITH THE SAME PROBLEM. AFTER THE REPAIRS WERE MADE, I HAD TO BRING THE VEHICLE TO A TIRE DEALER FOR A REPLACEMENT TIRE. THIS ALSO INVOLVED HAVING TO GET AN ALIGNMENT. FORTUNATELY, THIS INCIDENT OCCURRED IN MY DRIVEWAY - WE WERE ABOUT TO LEAVE AND WOULD HAVE BEEN ON A HIGHWAY IN A MATTER OF MINUTES. NO INJURIES, BUT THIS COULD HAVE BEEN CATASTROPHIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297936January 4, 2010
SUSPENSION:FRONT, SUSPENSION:REAR
THIS COMPLAINT MAY BE RELATIVE TO NHTSA ACTION NUMBER EA08018. THIS IS IN REGARDS TO MY 2002 MERCURY SABLE. ON 8-27-09 I WAS DRIVING AT A SLOW SPEED ON A RESIDENTIAL STREET WHEN I HEARD AND FELT A LOUD POP FOLLOWED BY A FRICTION GRINDING AND BEFORE I COULD SLOW TO A STOP, MY REAR TIRE BLEW. BOTH REAR COIL SPRINGS HAD BROKEN WITH ONE OF THE SPRINGS PIERCING A TIRE. REPLACEMENT OF THE REAR ASSEMBLIES AND TIRE COST ME APPROXIMATELY $1200. I FEEL THAT IF I WAS GOING AT A HIGHER RATE OF SPEED, I WOULD HAVE BEEN IN A DANGEROUS ACCIDENT. I WAS HEADED TO THE EXPRESSWAY THAT DAY AND WAS GLAD I NEVER MADE IT TO A HIGH RATE OF SPEED. TODAY ON 1-3-2010, I WAS BACKING MY CAR FROM A GARAGE WHEN I HEARD THE LOUD POP AGAIN FOLLOWED BY THE HISSING OF MY RIGHT FRONT TIRE. THIS TIME THE RIGHT FRONT COIL SPRING CRACKED AND PIERCED MY TIRE. AFFORDING TO FIX THIS DEFECT IS ONE HEADACHE. I AM LOOKING AT TOW AND REPAIR FEES. WORRYING WHEN THE FINAL COIL WILL BREAK CONCERNS ME MORE, AS I DRIVE THE HIGHWAY ALOT. THIS DEFECT SHOULD BE RECALLED. AS OF THE TIME OF THIS COMPLAINT, MY VEHICLE HAS YET TO BE REPAIRED, AND I WILL SAVE THE OLD PARTS FOR EXAMINATION IF REQUESTED. I DO LIVE IN A "SALT BELT STATE", ILLINOIS, BUT MY CAR IS GARAGE KEPT. IT ONLY HAS 56,000 MILES ON IT. I HAVE OWNED THIS VEHICLE SINCE 2004 AND NOT ONLY HAS IT BEEN GARAGE KEPT, BUT NEVER USED TO HAUL HEAVY LOADS OR ANYTHING TO COMPROMISE THE COIL SPRINGS. THEY JUST SNAP AND TEAR UP YOUR TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297952January 4, 2010
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED AS HE WAS DRIVING THE FRONT PASSENGER COIL SPRINGS BROKE AND RIPPED THE TIRE OPENED. CONTACT HAD TO REPLACE THE TIRES WITH THE SPARE AND DROVE IT HOME. THE DEALER OR MANUFACTURER HAVE NOT BEEN CONTACTED IN REGARDS TO THE PROBLEM. THERE IS A DEFECT INVESTIGATION NHTSA# EA08018, COMPONENT : SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, OPENED SINCE AUGUST 28, 2008 AND IS STILL OPENED. VIN NUMBER IS UNKNOWN. THE FAILURE MILEAGE IS 102,000....MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297970January 4, 2010
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT BOTH REAR COIL SPRINGS BROKE AND PUNCTURED THE REAR DRIVER AND PASSENGER TIRES. A LOCAL MECHANIC REPLACED THE REAR COIL SPRINGS, THE TIRES AND THE BRAKES AT THE OWNERS EXPENSE FOR $2000. THE CONTACT HAS NOT NOTIFIED THE MANUFACTURER OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298138January 4, 2010
SUSPENSION:REAR
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH IN THE DRIVEWAY AND HEARD A LOUD NOISE OUTSIDE OF THE VEHICLE. HE IMMEDIATELY SHUT THE ENGINE OFF AND OBSERVED THAT THE REAR DRIVER SIDE STRUT WAS BROKEN. THE VEHICLE IS IN THE PROCESS OF BEING TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THERE ARE PHOTOGRAPHS AVAILABLE OF THE DEFECTIVE COMPONENT. THE FAILURE AND CURRENT MILEAGES WERE 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297564December 30, 2009
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE ATTEMPTING TO DRIVE HE NOTICED THAT THE DRIVER-SIDE FRONT TIRE WAS FLAT. UPON FURTHER INSPECTION HE NOTICED THAT THE COIL SPRING HAD FRACTURED AND THEN PUNCTURED THE TIRE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP IN WHICH THE TECHNICIAN STATED THAT BOTH FRONT COIL SPRINGS NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 70000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297282December 29, 2009
SUSPENSION:FRONT, TIRES
RIGHT FRONT SPRING BROKE, PUNCTURING THE TIRE. THANKFULLY, WE WERE JUST PULLING OUT OF THE GARAGE, NOT DRIVING ON THE EXPRESSWAY AT 70 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293361November 24, 2009
WHEELS
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THREE OF THE STEEL WHEELS HAVE DEVELOPED CRACKS. THIS CONDITIONS CAUSES THE TIRES TO LOSE AIR PRESSURE. A TECHNICIAN FROM THE DEALER CONFIRMED THE FAILURE, BUT REFERRED HIM TO THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS PROVIDED. THE CURRENT MILEAGE WAS APPROXIMATELY 98,000. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290614November 2, 2009
AIR BAGS:FRONTAL, ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED A 2002 MERCURY SABLE IN SEPTEMBER, 2006. ON JANUARY 19, 2007 WHILE TURNING INTO MY DRIVEWAY GOING 3-5 MILES AN HOUR BOTH FRONTAL AIRBAGS DEPLOYED CAUSING AN ESTIMATED $3,000.00 TO $4,000.00 IN DAMAGES. THE DEALER HAS REFUSED TO ASSIST ME SAYING I BOUGHT THE CAR "AS IS". THEY TOLD ME TO FILE THE CLAIM WITH MY INSURANCE COMPANY. THE INSURANCE COMPANY SAID THEY COULD DO NOTHING "THERE WAS NO IMPACT". FORD MOTOR COMPANY SAID THERE WAS A 50,000 MILE WARRANTY. YOUR DEPARTMENT SENT ME A SERVICE TECHNICAL BULLETIN STATING THAT FORD KNEW OF THIS PROBLEM IN MAY, 2002. I HAVE BEEN UNABLE TO GET ANYONE (IE: DEALER, INSURANCE COMPANY, FINANCE COMPANY, OR MANUFACTURER) TO HELP ME WITH THIS ISSUE. IN FEBRUARY OF THIS YEAR 2009, THE FUEL PUMP, DRIVER, COMPUTER, AND TRANSMISSION WENT OUT IN THIS CAR. I HAVE SPENT OVER $1,600.00 IN REPAIR OF THIS VEHICLE . DUE TO THE DEPRECIATION OF THE CAR, THE MECHANICAL FAILURES, AND THE SAFETY ISSUE OF NO AIRBAGS THE VEHICLE IS WORTH NOTHING. I STILL OWE THE FINANCE COMPANY $6,000.00 AND HAVE NOT BEEN ABLE TO DRIVE THE CAR FOR THE LAST 10 MONTHS. I WAS RECENTLY DIRECTED TO RESEARCH THE CONSUMER RIGHTS ACT OF 1974, THE MAGNUSON-MOSS WARRANTY ACT, SALE OF GOODS ACT 1979, ALABAMA LEMON LAWS, BUYERS REMORSE LAW, TRADE COMMISSION ACT, UNIFORM COMMERCIAL CODE, AND CONSUMER RIGHTS WHEN BUYING A USED CAR BY THE BBB. I HAVE BEEN DENIED MY RIGHTS. NO CONSUMER SHOULD HAVE TO EXPERIENCE WHAT I HAVE. EVERY CONSUMER HAS THE RIGHT TO EXPECT A CAR THEY PURCHASE TO MEET REASONABLE STANDARDS. THERE WAS A GRAVE ISSUE OF SAFETY FOR ME AND MY GRANDDAUGHTER WHEN THE AIRBAGS DEPLOYED. THANK GOD WE WERE NOT INJURED. ALL OF THESE FAILURES HAVE SIGNIFICANTLY IMPAIRED THE USE, VALUE, AND SAFETY OF THIS VEHICLE! THEY AROSE OUT OF THE ORDINARY USE OF THE VEHICLE AND NOT AS A RESULT OF ABUSE. THE MOTOR VEHICLE IS OUT OF SERVICE AND IN THE CUSTODY OF THE DEALER DUE TO REPAIR ATTEMPTS, ONE OF WHICH OCCURRED DURING THE LEMON LAW RIGHTS PERIOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286119October 2, 2009
VISIBILITY, STRUCTURE
LEAKING CONNECTION BETWEEN WINDSHIELD WATER AND BLOWING MOTOR OF HEATING/VENTILATION CAUSING WINDOWS TO FOG UP AFTER STARTING AND BEGINNING DRIVING. WHEN OPENING THE BLOWER MOTOR COMPARTMENT YOU CAN ACTUALLY WATER SEE DRIPPING OUT. ALSO A SOAKING WET FLOOR WILL OCCUR RIGHT AFTER A SEVERE RAINSTORM. THIS IS A MAYOR SAFETY ISSUE DUE TO BAD VISIBILITY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282235August 29, 2009
ENGINE AND ENGINE COOLING
THIS IS A RECURRING PROBLEM WITH MY 2002 MERCURY SABLE. WATER LEAKS INTO THE INTERIOR BLOWER MOTOR AND SHORTS IT OUT. I'VE REPLACED THE MOTOR AND SWITCH 3 TIMES EACH OVER THE LAST YEAR AND IT KEEPS HAPPENING. FORD WANTS ABOUT $400 TO REPAIR. I DISCOVERED THAT A LOT OF PEOPLE HAVE THIS PROBLEM WITH THIS MAKE AND MODEL AND THE TAURUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281729August 25, 2009
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE WHICH WAS PURCHASED IN 2006. HE STATED THAT THE FRONT DRIVER'S SIDE COIL SPRING BROKE ON THE VEHICLE WHILE IN THE REVERSE POSITION AT A SPEED OF LESS THAN 5 MPH. THE SHARP END OF THE COIL SPRING PUNCTURED THE TIRE AND FLATTENED IT. THE MANUFACTURER WAS NOTIFIED AND ALTHOUGH THERE WERE NO RECALLS AN ENGINEERING ANALYSIS (NHTSA ACTION NUMBER : EA08018) WAS OPENED TO ASSESS THE FREQUENCY, SCOPE AND SAFETY CONSEQUENCES OF THE ALLEGED DEFECT. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE UNDER 77,000. THE VIN WAS NOT AVAILABLE. UPDATED 10/5/09 *CN UPDATED 10/07/09*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279685August 7, 2009
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE BACKING OUT OF THE DRIVEWAY AT AN UNKNOWN SPEED, THE FRONT DRIVER'S SIDE TIRE FLATTENED. THE CONTACT EXAMINED THE VEHICLE AND NOTICED THAT THE FRONT DRIVER'S SIDE COIL SPRING PUNCTURED THE TIRE. THE CURRENT AND FAILURE MILEAGES WERE 55,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275796July 5, 2009
SUSPENSION:REAR
I HAVE A 2002 MERCURY SABLE THAT HAS ONLY 55,623 MILES ON IT. BOTH OF THE REAR SPRINGS BROKE. THE SPRING ON THE DRIVERS SIDE BROKE IN A WAY THAT IT PUNCTURED THE TIRE. THANKFULLY I HAPPENED TO BE BACKING OUT OF MY DRIVE WAY WHEN I HEARD THE NOISE OF THE SPRING RUBBING AND NOT ON THE HIGHWAY WHEN THE TIRE WAS PUNCTURED. I THINK THE SPRINGS SHOULD LAST LONGER THAN 55,000 MILES. I CONTACTED MY DEALER WHO SAID THIS WAS NOT COVERED UNDER ANY WARRANTY. I WAS ALSO TOLD BY THE DEALER THAT MANY OTHER PEOPLE HAVE HAD THIS SAME PROBLEM. I CONTACTED FORD AND THEY WILL NOT COVER THIS REPAIR. I THINK THAT THIS COULD BE A VERY DANGEROUS FAILURE WHEN THE SPRING CAN BREAK IN A WAY THAT IT POPS THE TIRE SINCE PEOPLE COULD BE DRIVING AT HIGHWAY SPEEDS. FORD SHOULD BE RECALLING THIS VEHICLE AND REPLACING THESE SPRINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275632July 2, 2009
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING 10 MPH, THE FRONT DRIVER'S SIDE COIL SPRING FAILED AND PUNCTURED THE FRONT TIRE. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP AND THE MECHANIC STATED THAT THE COIL SPRING FAILED. THE VEHICLE IS CURRENTLY BEING REPAIRED. THE ESTIMATED REPAIR COST HAS NOT BEEN DISCLOSED. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273316June 10, 2009
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. IN NOVEMBER OF 2008, WHILE DRIVING 10 MPH, THE REAR COIL SPRING FAILED AND PUNCTURED ONE OF THE REAR TIRES. THE VEHICLE WAS REPAIRED AT A TIRE DEALER. THERE WERE NO INJURIES. IN MARCH OF 2009, THE CONTACT BELIEVED THAT HE HAD A FLAT TIRE WHILE DRIVING. AAA ARRIVED AND INSPECTED THE VEHICLE. THE CONTACT WAS INFORMED THAT THE FRONT COIL SPRINGS FAILED AND CAUSED THE TIRE TO FLATTEN. THE DEALER STATED THAT THERE WERE NO RECALLS FOR HIS MODEL VEHICLE. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 105,000 AND FAILURE MILEAGE WAS APPROXIMATELY 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273157June 8, 2009
SERVICE BRAKES, ELECTRIC
WHEN HAVING TO MAKE AN EMERGENCY STOP YOU BETTER PRAY, THIS IS ONE OF THE WORST CARS I HAVE EVER DRIVEN FOR HAVING TO MAKE A PANIC STOP. I HAVE HAD THIS PROBLEM CHECKED BY THE DEALER ONLY TO SAY THERE IS NO PROBLEM WELL, YES THERE IS IF I AM ONLY ONE OF 50 OTHER PEOPLE WHO SEEMS TO HAVE THE SAME PROBLEM. WHAT HAPPENED TO SAFETY FOR THE PEOPLE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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