Mercury Sable Complaints (2002)

440 consumer complaints on file.

#10396920April 20, 2011
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH WHEN THE VEHICLE EXHIBITED A LOUD, ABNORMAL NOISE FROM UNDERNEATH. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC STATED THAT THE COIL SPRINGS WERE FRACTURED ON THE FRONT AND REAR DRIVER AND PASSENGER SIDES DUE TO CORROSION. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS CONTACTED WHO ADVISED THAT THERE WAS NOT A RECALL FOR THE FAILURE. THE DEALER STATED THERE WERE SIMILAR FAILURES REPORTED BUT THERE WAS ONLY A RECALL FOR THE PRIOR YEAR, MAKE AND MODEL. THE APPROXIMATE FAILURE MILEAGE WAS 134,320.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396817April 19, 2011
SUSPENSION:FRONT
TL*THE CONTACT OWNS 2002 MERCURY SABLE. THE CONTACT WAS TRAVELING 30 MPH WHEN THE FRONT RIGHT COIL SPRING BROKE ON THE VEHICLE. THE FAILURE OCCURRED ONE YEAR AFTER THE FRONT LEFT COIL SPRING BROKE AND PUNCTURED THE LEFT DRIVERS SIDE TIRE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO CONFIRMED THAT THE COIL SPRING WAS BROKEN. THE FAILURE MILEAGE WAS 75,300 AND THE CURRENT MILEAGE WAS 75,450.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394111April 4, 2011
SUSPENSION:FRONT
WHILE BACKING OUT OF A PARKING SPACE, A FRONT SPRING VIOLENTLY BROKE DAMAGING THE STRUT ALSO. GOD ONLY KNOWS WHAT WOULD HAVE HAPPENED IF THIS WAS AT HIGHWAY SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394089April 3, 2011
SUSPENSION:FRONT
BACKING OUT OF MY DRIVEWAY I HEARD A LOUD CLUNK AND THE CAR WOULDN'T MOVE. DISCOVERED MY LEFT FRONT TIRE WAS FLAT. UPON FURTHER EXAMINATION, THE SPRING COIL HAD BROKEN AND POPPED THE TIRE. GETTING THE TIRE REPLACED THE MECHANIC TOLD ME THAT THE BACK SPRING WAS BROKEN ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392463March 22, 2011
SUSPENSION:FRONT
FRONT COIL SPRING BROKE AND BLEW THROUGH FRONT DRIVER'S SIDE TIRE HAD TO HAVE CAR TOWED. HAD TO REPLACE BROKEN FRONT COIL SPRINGS, STRUTS AND UPPER MOUNTS AND LOWER BALL JOINTS AND THE TIRE AND A WHEEL ALIGNMENT. THANKFULLY THIS HAPPENED WHEN THE CAR WAS PARKED. IT WAS VERY SCAREY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390402March 16, 2011
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED WHILE ENTERING A RESIDENTIAL DRIVEWAY DRIVING 5 MPH, THE FRONT DRIVER SIDE TIRE BLEW. THE CONTACT CALLED THE MANUFACTURER REGARDING THE COIL SPRING AND WAS ADVISED THERE WAS NO ACTIVE RECALL FOR THE FAILURE AND THE CONTACT WOULD BE RESPONSIBLE FOR ANY REPAIRS. THE FAILURE MILEAGE WAS 77,000. UPDATED 05/04/11 *BF THE CONSUMER STATED THE SRPING FAILED, BREAKING THE SWAY BAR END LINK AND TORE A HOLE IN THE SIDEWALL OF THE TIRE. UPDATED 05.09.11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389610March 9, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE BRAKE LIGHTS INDEPENDENTLY ILLUMINATED WITHOUT WARRANT. THE BRAKES LIGHTS REMAINED ILLUMINATED UNTIL THE BATTERY WAS DRAINED. THE MANUFACTURER WAS CONTACTED WHO DID NOT OFFER ANY ASSISTANCE. THE CONTACT WAS ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 04V106000 (EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386671March 7, 2011
SUSPENSION:FRONT
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE COIL SPRING FRACTURED AND PUNCTURED THE TIRE, RUINING THE BRAKE HOSE AND STABILIZER LINK. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP WHERE IT WAS REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE CURRENT MILEAGE WAS 95,832 AND THE FAILURE MILEAGE WAS 95,554.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384699February 28, 2011
SUSPENSION:FRONT
DRIVING 15MPH THE FRONT DRIVER'S SIDE SUSPENSION COIL (SURROUNDING THE STRUT) BROKE, IT RIPPED THE INSIDE OF THE TIRE AND SEVERED THE BRAKE LINE. THE CAR WAS UNABLE TO BE DRIVEN OR PUSHED BECAUSE PART OF THE COIL WAS CAUGHT UP INSIDE THE TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381710February 12, 2011
VISIBILITY
HEATER/DEFROSTER FAN HAS FAILED. THIS ALSO PREVENTS THE A/C FROM CLEARING THE WINDSHIELD OF CONDENSATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381392February 10, 2011
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT WAS DRIVING IN REVERSE OUT OF THE DRIVEWAY AT APPROXIMATELY 2 MPH WHEN HE HEARD A LOUD POPPING NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND OBSERVED THAT THE FRONT DRIVER SIDE TIRE WAS COMPLETELY FLATTENED. THE DEFECTIVE TIRE WAS REPLACED WITH A SPARE TIRE. THE VEHICLE WAS TAKEN TO A TIRE CENTER WHERE THEY CONFIRMED THAT THE FRONT DRIVER SIDE COIL SPRING FRACTURED WHICH CAUSED THE TIRE TO PUNCTURE. THE DEFECTIVE TIRE WAS REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED BY AN INDEPENDENT MECHANIC FOR THE COIL SPRING FAILURE. THERE WAS A RECALL FOR THE 1999-2001 MODEL YEAR VEHICLES UNDER NHTSA CAMPAIGN ID NUMBER 04V332000 (SUSPENSION: FRONT: SPRINGS: COIL SPRINGS). THE CONTACT WILL NOTIFY THE MANUFACTURER REGARDING THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379209January 26, 2011
FUEL SYSTEM, GASOLINE
INTERMITTENT FUEL SMELL IN PASSENGER COMPARTMENT OVER PAST YEAR AND A HALF. HAD IT CHECKED AND PROBLEM COULD NOT BE IDENTIFIED AS THE FUEL SMELL WOULD NOT BE PRESENT WHEN BROUGHT IN FOR SERVICE CHECK. IN DECEMBER OF 2010, FUEL BEGAN POURING OUT FROM TOP OF FUEL TANK AND ONTO GROUND WHEN ENGINE WAS RUNNING. PROBLEM DISCOVERED IN PLASTIC CONNECTION ELBOW AT TOP OF FUEL PUMP WHICH CONNECTS TO FUEL LINE ABOVE FUEL TANK AT THE PUMP. ELBOW HAD A FINE CRACK ALONG THE TOP AND FUEL WOULD SPRAY OUT WHEN FUEL PUMP WAS RUNNING. THIS WAS THE ORIGINAL FACTORY PUMP. CAR WAS ORIGINAL WITH NO HISTORY OF COLLISION OR REPAIRS IN THIS AREA. I HAVE RETAINED THE PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378681January 25, 2011
SUSPENSION:FRONT, WHEELS, SUSPENSION
WHILE ATTEMPTING TO BACK OUT OF MY GARAGE, THE COIL SPRING ON THE FRONT DRIVER SIDE STRUT BROKE AND SHOT INTO MY FRONT TIRE, PUNCTURING AND IMMEDIATELY FLATTENING MY TIRE. THE SPRING WAS EMBEDDED IN THE TIRE SO FAR THAT THEY WERE UNABLE TO REMOVE THE TIRE TO PUT ON THE SPARE. THE CAR HAD TO BE FORCED IN REVERSE FAR ENOUGH BACK TO BE ABLE TO HOOK IT ONTO THE TOW TRUCK WHICH SHREDDED THE FRONT TIRE. HAD TO HAVE FRONT SPRINGS, STRUTS, ABS SPEED SENSOR, ALIGNMENT AND NEW TIRE PUT ON THE VEHICLE. VERY LUCKY THAT THIS INCIDENT HAPPENED IN MY GARAGE AND NOT OUT ON THE ROADWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376982January 17, 2011
SUSPENSION:FRONT
AROUND 7 MONTHS AGO JULY,2010 MY WIFE WAS ATTEMPTING TO BACK UP HER 2002 MERCURY SABLE AND THE PASSENGER SIDE FRONT SPRING BROKE AN WENT TROUGH THE SIDE WALL OF THE TIRE. TODAY JAN. 2011. I WAS ATTEMPTING TO BACK THAT SAME CAR AN THE DRIVER SIDE SPRING BROKE AND RUINED THE TIRE AN BUSTED ANOTHER PART ON THE STEERING LINK. WHEN IS SOMETHING GOING TO BE DONE ABOUT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375455January 10, 2011
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN THERE WAS A LOUD BOOM. THE CONTACT DISCOVERED THAT THE COIL SPRING WAS FRACTURED AND PUNCTURED A HOLE IN THE TIRE SIMILAR TO THE FAILURE DESCRIBED IN NHTSA CAMPAIGN ID NUMBER: 04V332000 ( SUSPENSION: FRONT: SPRINGS: COIL SPRINGS). BOTH THE DEALER AND MANUFACTURER WERE NOTIFIED OF THE FAILURE WHO THEN INFORMED THE CONTACT THAT HIS VEHICLE WAS NOT INCLUDED IN THE RECALL AND THAT COULD NOT OFFER ANY ADDITIONAL ASSISTANCE. THE REPAIR SHOP REPAIRED ALL FOUR COIL SPRINGS AND STRUTS INCLUDING PREVENTATIVE MAINTENANCE AT THE CONTACTS EXPENSE. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 66,000. UPDATED 2/28/11 *CN UPDATED 05/26/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374761January 5, 2011
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL - THE CONTACT OWNS 2002 MERCURY SABLE. THE CONTACT STATED THAT WHILE LEAVING A PARKING SPACE THE SPRING COIL BROKE AND PUNCTURED THE TIRE. THE VEHICLE WAS TOWED INTO A LOCAL SHOP AND ITS BEING REPAIRED. THE FAILURE AND CURRENT MILEAGE IS 62,000. PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374071January 4, 2011
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE GS . WHILE DRIVING APPROXIMATELY 35 MPH, THERE WAS A LOUD NOISE FROM UNDER THE VEHICLE AND IT PULLED TO THE LEFT. ALSO THERE WAS A BURNING RUBBER ODOR. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE FRONT COIL SPRING ON THE DRIVER SIDE WAS BROKEN. THE CONTACT STATED THERE WAS AN OPEN INVESTIGATION FOR THAT FAILURE (NHTSA ACTION NUMBER: EA08018). THE MANUFACTURER WAS CONTACTED AND STATED THEY COULD NOT PROVIDE ASSISTANCE AND THE CONTACT WOULD HAVE TO REPAIR THE VEHICLE AT HIS OWN EXPENSE AND SAVE RECEIPTS IF IN THE FUTURE THERE WAS RECALL. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 112,409. UPDATED 03/29/11 *BF THE CONSUMER STATED THE STRUTS, BEARING PLATES AND LEFT LOWER BALL JOINTS HAD TO BE REPLACED. UPDATED 08/22/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373832January 3, 2011
SUSPENSION:REAR, SUSPENSION:FRONT
I AM WRITING THE NHTSA IN ORDER TO WARN OF A DANGEROUS, POTENTIALLY FATAL, HAZARDOUS CONDITION ON A MERCURY AUTOMOBILE. TO THE BEST OF MY KNOWLEDGE THIS CONDITION HAS BEEN ADDRESSED BY A PREVIOUS RECALL NOTICE ON EARLIER YEAR MODELS OF THE MERCURY SABLE BUT NOT ON THE YEAR MODEL THAT I OWN. I OWN A 2002 MERCURY SABLE. IN FEBRUARY OF 2010 I HAD A FLAT TIRE ON MY DRIVER'S REAR SIDE WHEN PULLING OUT OF A PARKING LOT. WHEN I REMOVED THE TIRE I FOUND THAT A SPRING HAD BROKEN AND PUNCTURED THE SIDE OF THE TIRE AND HAD CUT THE TIRE IN A CIRCULAR MOTION CAUSING A RAPID EXPULSION OF AIR. ON JANUARY 1 OF 2011 THE DRIVER'S SIDE FRONT TIRE FLATTENED WHILE PULLING OUT OF A PARKING LOT. THE SAME THING HAD HAPPENED AGAIN. THE SPRING HAD BROKEN AND PUNCTURED THE SIDE OF THE TIRE. AFTER THE SECOND OCCURRENCE I SEARCHED THE INTERNET FOR INFORMATION TO SEE IF OTHERS HAVE HAD SIMILAR EXPERIENCES AND FOUND NHTSA CAMPAIGN ID NUMBER 04V332000. CAMPAIGN ID NUMBER 04V332000 EXACTLY DESCRIBES THE CONDITIONS THAT I HAVE ON MY VEHICLE. HOWEVER, MY VEHICLE IS A 2002 MERCURY SABLE AND THE RECALL COVERS 1999-2001 AND DOES NOT ADDRESS THE REAR SPRINGS. WERE THESE TO OCCUR AT HIGHWAY SPEEDS THIS MAY HAVE CAUSED SERIOUS INJURIES OR FATALITIES. THIS CONDITION HAS THE POTENTIAL TO CAUSE LOSS OF CONTROL TO THE VEHICLE AND NEEDS TO BE ADDRESSED BY FORD MOTOR COMPANY IMMEDIATELY IN ORDER TO WARN THE PUBLIC OF THIS DANGEROUS CONDITION. EXPANSION OF THE RECALL SHOULD INCLUDE THE LATER YEAR MODELS AND THE REAR SPRINGS OF ALL VEHICLES THAT UTILIZE THESE SPRINGS AND ENGINEERING DESIGN. I PURCHASED THIS VEHICLE USED AT A FORD/MERCURY DEALERSHIP AND HAVE NEVER RECEIVED A NOTICE, RECALL OR OTHERWISE, CONCERNING THIS CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373944January 3, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH ATTEMPTING A TURN WHEN SUDDENLY THERE WAS A LOUD NOISE COMING FROM OUTSIDE OF THE VEHICLE. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND NOTICED THAT THE REAR OF THE VEHICLE SLIGHTLY COLLAPSED IN A TILED POSITION TOWARDS THE PASSENGER SIDE. THE VEHICLE WAS DRIVEN AT AN EXTREMELY LOW SPEED RATE TO THE NEAREST DEALER FOR DIAGNOSIS. THE REAR PASSENGER SIDE COIL SPRING FRACTURED, AND WAS REPLACED. MOST RECENTLY, THE CONTACT STATED THAT THE FRONT DRIVER SIDE COIL SPRING COMPLETELY FRACTURED AND CAUSED THE TIRE TO EXPLODE. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED BY AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. UPDATED 3/14/11 *CN UPDATED 12/14/11 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372492December 27, 2010
SUSPENSION:FRONT
FRONT COIL SPRING OF MY 2002 MERCURY SABLE BROKE AND PUNCTURED A HOLE IN THE TIRE. HAD TO REPLACE COIL SPRING, STRUT, AND SWAY BAR LINKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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