Mercury Sable Complaints (2002)

440 consumer complaints on file.

#10272738June 3, 2009
SUSPENSION:FRONT, SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
LEFT FRONT SPRING BROKE AND PUNCTURED LEFT FRONT TIRE. OCCURRED AS VEHICLE WAS BEING BACKED OUT OF DRIVEWAY AT LOW SPEED. VEHICLE WAS TOWED TO REPAIR SHOP. REPLACED BOTH FRONT STRUT SPRINGS, BOTH SWAY BAR LINKS, AND LEFT FRONT TIRE AT A COST OF $570. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272761June 3, 2009
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE AT A STOP LIGHT, THE VEHICLE BEGAN MOVING FORWARD WHILE THE CONTACT'S FOOT WAS DEPRESSING THE BRAKE PEDAL. THE VEHICLE BEGAN TO ACCELERATE AND WAS TAKEN TO THE DEALER, BUT THEY COULD NOT FIND ANY FAILURES. THE VEHICLE HAS BEEN TO THE DEALER APPROXIMATELY THREE TIMES FOR THE SAME FAILURE. THE CONTACT BELIEVES THAT THE BRAKES MAY NOT BE THE CAUSE OF THE FAILURE. THE VEHICLE WILL BE TAKEN TO THE DEALER ON JUNE 4, 2009 FOR ANOTHER DIAGNOSIS. THE FAILURE MILEAGE WAS 38,500 AND CURRENT MILEAGE WAS 39,000. UPDATED 07/24/09. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272504June 1, 2009
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE BACKING OUT OF THE DRIVEWAY AT AN UNKNOWN SPEED, THE FRONT DRIVER'S SIDE COIL SPRING FAILED. THE COIL SPRING CREATED A LOUD EXPLOSION AS IT PUNCTURED THE TIRE. THE TIRE WAS REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269142May 18, 2009
STRUCTURE
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE THE VEHICLE WAS PARKED, THE CONTACT HEARD A LOUD BANG. UPON FURTHER INSPECTION, HE NOTICED THAT THE DRIVER'S SIDE FRONT END COLLAPSED TO THE GROUND. HE STARTED THE VEHICLE AND HEARD A LOUD SOUND COMING FROM THE ENGINE. THE CONTACT EXITED THE VEHICLE AND NOTICED THAT THE TIRE WAS FLAT AND THAT SOMETHING HANGING FROM THE ENGINE SLICED THE TIRE. HE WAS UNABLE TO OPEN THE HOOD BECAUSE THE HOOD CABLE WAS DAMAGED DURING THE FAILURE. THE CONTACT IS IN THE PROCESS OF TOWING THE VEHICLE TO THE DEALER FOR FURTHER INSPECTION AND NOTIFYING THE MANUFACTURER. THE FAILURE AND CURRENT MILEAGES WERE 55,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268154May 7, 2009
SUSPENSION:FRONT
2002 MERCURY SABLE THE FRONT SPRING BROKE AND PUNCTURED THE FRONT TIRE. THE SPRING CRACKED IN HALF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266844April 27, 2009
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
RECALL ELECTRICAL INSIDE LIGHTING. DISC PLAYER SHORTENING OUT, BRAKE LIGHT SWITCH COMING ON. THIS HAS BEEN REPAIRED TWICE WHAT CAN BE DONE TO CORRECT THE PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265626April 16, 2009
SUSPENSION:FRONT
WHILE BACKING-UP MY 2002 MERCURY SABLE, THE DRIVERS SIDE FRONT COIL SPRING SNAPPED AND PUNCTURED THE FRONT TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264129April 4, 2009
SUSPENSION, SUSPENSION:FRONT
I DRIVE A 2002 MERCURY SABLE. I WAS TURNING LEFT INTO A GAS STATION DRIVEWAY AND I HEARD A LOUD METAL SOUND, AS LOUD AS A GUNSHOT. I GOT OUT OF THE CAR AND LOOKED UNDERNEATH AND ALL AROUND THE AREA ADJACENT TO THE CAR BUT I COULD NOT SEE ANYTHING. I WAS ABLE TO DRIVE THE CAR TO A REPAIR SHOP WITHOUT INCIDENT, BUT EVERY TIME I WENT OVER THE SLIGHTBEST BUMP, THE CAR SOUNDED LIKE IT WAS GOING TO FALL APART (LOTS OF METAL SCRAPING NOISES). THE REPAIR SHOP SAID THAT MY FRONT COIL SPRINGS HAD BROKEN AND THAT I WAS LUCKY THAT THE SPRING HAD NOT PUNCTURED MY TIRE. THE MECHANIC CALLED FORD TO CHECK ON A RECALL FOR THE SPRINGS BECAUSE HE SAID THAT THIS WAS A VERY COMMON PROBLEM FOR FORD/MERCURY CARS. FORD INFORMED HIM THAT MY CAR WAS NOT INCLUDED IN THE RECALL. I WENT AHEAD WITH THE REPAIR WHICH WAS A COMPLICATED MESS BECAUSE OF TWISTING, RUST, ETC. MY BILL WAS CLOSE TO $900.00. I WAS JUST THANKFUL THAT NO ONE IN MY FAMILY WAS INJURED AS A RESULT OF THIS FAULTY EQUIPMENT. AS STATED IN MANY OF THE COMPLAINT FORUMS RELATING TO THIS SPRING PROBLEM, I AGREE THAT FORD IS JUST WAITING UNTIL THERE ARE DEATHS INVOLVED WITH THIS PROBLEM BEFORE THEY WILL TAKE ANY ACTION. JUST ANOTHER EXAMPLE OF WHAT IS WRONG WITH THE AMERICAN AUTOMOBILE INDUSTRY. I OWNED A SAAB FOR 18 YEARS UNTIL MY HUSBAND TOTALED IT. I OWNED A TOYOTA BEFORE THAT. THIS MERCURY WAS FORCED UPON ME BECAUSE OF MY ECONOMIC CONDITION AT THE TIME. I WILL NEVER OWN ANOTHER FORD/MERCURY VEHICLE AGAIN. JUST AN ADDED NOTE: MY HUSBAND JUST FOUND OUT YESTERDAY THAT HIS REAR COIL SPRINGS ON HIS 2001 FORD TAURUS ARE BROKEN. I AM ANXIOUS TO SEE IF FORD WILL TAKE RESPONSIBILITY FOR THIS SPRING FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263660March 30, 2009
SUSPENSION:FRONT
I HAVE A 2002 MERCURY SABLE. THE FRONT SPRINGS BROKE AND RUINED A TIRE. I KNOW THIS IS A KNOWN DEFECT FOR FORD CO. WHY IS 2001 SABLE SPRINGS COVERED BUT NOT A 2002. I AM GLAD I WAS IN A PARKING LOT GOING SLOW INSTEAD OF 65 MPH ON THE THRUWAY, I MIGHT HAVE BEEN KILLED AND MY FAMILY TOO. FORD CO TOLD ME THAT THIS YEAR IS NOT COVERED ON THEIR RECALL. I THINK IT IS A BIG SAFETY ISSUE AND THEY SHOULD BE FORCED TO CORRECT THEIR DEFECTIVE SPRINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262032March 16, 2009
SUSPENSION:REAR
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE THE VEHICLE WAS UNDERGOING A STATE INSPECTION, THE CONTACT WAS INFORMED THAT THE REAR COIL SPRINGS FAILED. HE HEARD A RATTLING NOISE COMING FROM THE REAR OF THE VEHICLE PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY CONFIRMED THE REAR COIL SPRING FAILURE. THE COIL SPRINGS, STABILIZER MOUNTS, AND TWO STABILIZERS WERE REPLACED AT THE COST OF $1,198. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 73,000 AND CURRENT MILEAGE WAS 73,010. UPDATED 04-14-09 *BF UPDATED 04/16/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260855March 5, 2009
SUSPENSION:FRONT
I AM THE OWNER OF A 2002 MERCURY SABLE. WHILE TRAVELING ON THE MASS PIKE , THERE WAS A GRINDING NOISE COMING FROM UNDERNEATH, AND IMMEDIATELY AFTER A BURNING SMELL. THE DRIVERS SIDE TIRE BLEW OUT. WE MANAGED TO THE GET THE SPARE TIRE ON AND GET TO A REPAIR SHOP. WE WERE TOLD THE FRONT COIL BROKE PUNCTURING THE TIRE, AND ALSO DAMAGING THE SWAY BAR LINK. THE REAR COIL ALSO WAS ALSO BROKEN AND NEEDED TO BE REPLACED, AT A TOTAL COST OF $1005.00. WHEN THIS INCIDENT TOOK PLACE THE MILEAGE WAS JUST OVER 77,000 MILES.THIS IS A VERY SERIOUS PROBLEM , THAT COULD HAVE RESULTED IN VERY SERIOUS INJURIES. AS A RESULT OF THIS INCIDENT, I AM NOT VERY CONFIDENT IN DRIVING MY OWN CAR. BOTH THE DEALERSHIP AND FORD ASSURED ME THAT THIS WAS NOT PART OF A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260342March 1, 2009
SUSPENSION:FRONT
PULLING BACKWARDS OUT OF THE DRIVEWAY A SUDDEN BANG OCCURRED AND THE FRONT LEFT END OF MY VEHICLE DROPPED. I PUT THE VEHICLE IN PARK AND CHECKED THE FRONT LEFT TIRE AND IT WAS COMPLETELY FLAT AND THE BOTTOM OF THE VEHICLE WAS NEARLY TOUCHING THE DRIVEWAY. I JACKED IT UP AND TOOK OFF THE TIRE AND THE 1ST COIL OF THE SPRING WAS SHEARED OFF AND TORE THE INSIDE SIDEWALL TREAD WITH 8" LENGTH TEAR. I ALSO NOTICED THAT THE SWAY BAR LINK WAS DESTROYED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260289February 28, 2009
SUSPENSION:FRONT
FRONT SPRING BROKE ON 2002 MERCURY SABLE WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260301February 28, 2009
SUSPENSION:REAR
02 MERCURY SABLE HAS BROKEN REAR SPRING THAT CAUSED THE TIRE TO EXPLODE. IT IS GOING TO COST $450.00 TO HAVE REPAIRED PLUS A NEW TIRE. AFTER READING NUMEROUS OTHER COMPLAINTS ABOUT THE SAME, I AM AFRAID THIS MAY ALSO HAPPEN ON THE FRONT END. THE CARE ONLY HAS 70,000 MILES AND THERE IS NO SIGN ON RUST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259822February 24, 2009
SUSPENSION:FRONT, SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHEN BACKING MY CAR OUT OF THE GARAGE I HEARD A GRINDING NOISE WHICH SOUNDED LIKE THE FRONT PADS WERE GRINDING ON THE ROTOR....I TRIED TAPPING THE BRAKES TO NO AVAIL..I DROVE ABOUT 1/4 MILE AND THE NOISE WAS CONTINUING...I STOPPED AND NOTICED THE TIRE WAS GOING FLAT...I CHGD THE TIRE AND PUT ON MY DONUT SPARE AND DROVE TO WORK ABOUT 4-5 MILES...AT LUNCHTIME I DROVE TO MY TIRE DEALER AND WAS GOING TO HAVE THE FLAT FIXED...WHEN THEY TOOK MY DONUT OFF THEY INFORMED ME MY LEFT-FRONT COIL SPRING BROKE AND HAD PUNCTURED MY TIRE....THEY SAID TO LEAVE DONUT ON UNTIL I COULD GET BROKEN SPRING BROKE..THEY ALSO SAID TO CALL MY MERCURY DEALER BECAUSE THIS WAS SUCH A BIG PROBLEM THERE WAS A RECALL....I CALLED MY DEALER SOUTH HILLS LINC-MER IN SMCMURRAY, PENNA. AND GAVE THEM MY VIN # AND WAS TOLD MY CAR DIDN'T QUALIFY...2002 MERCURY SABLE LS...I THEN MADE AN APPT WITH MY BODY SHOP AND PAID &532.29 FOR NEW SPRINGS/STRUTS FOR THE FRONT END....THEY ALSO TOLD ME MY LEFT REAR SPRING IN PRESENTLY BROKE ALSO.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258440February 12, 2009
SUSPENSION:FRONT
FRONT COIL BROKE OFF & CUT TIRE THERE WAS A RECALL ON 2000 & 2001 MODELS MINE IS A 2002 MERCURY SABLE THE RECALL WAS SABLE SUSPENSION FRONT SPRINGS COIL SPRINGS RECALL -ID #25630 WHAT IS ON THIS RECALL IS WHAT HAPPENED TO MY CAR FORD MOTOR CO. SAID IT WILL NOT COVER THIS RECALL IT IS THE SAME PROBLEM AS 2000&2001 THIS IS A SAFETY PROBLEM THAT SHOULD BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257356February 3, 2009
SUSPENSION:FRONT
WAS BACKING OUT OF THE GARAGE AND A LOUD EXPLOSION TYPE OF NOISE WAS HEARD AND THE LEFT FRONT DRIVERS SIDE OF THE CAR WAS SITTING ON THE CONCRETE AND THE LEFT FRONT TIRE WAS BLOWN OUT. I WAS NOT EVEN ABLE TO DRIVE THE CAR AFTER APPLYING THE SPARE DONUT. GOT THE FRONT SPRING COIL AND TIRE REPAIRED FOR $480.00 I CALLED LIBERTY FORD (VERMILION, OHIO) DEALERSHIP AND WAS TOLD THAT THERE WAS NOT ANY RECALLS. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10256935January 30, 2009
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. TWO YEARS AGO, THE COIL SPRING ON THE DRIVER'S SIDE OF THE VEHICLE FAILED AND THE FRONT TIRE EXPLODED WHILE THE VEHICLE WAS PARKED IN THE GARAGE. WHILE DRIVING AT AN UNKNOWN SPEED, THE PASSENGER SIDE COIL SPRING ALSO FAILED AND PUNCTURED THE FRONT PASSENGER SIDE TIRE. THE VEHICLE WAS TOWED TO A MECHANIC AND REPAIRED. THE DEALER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 83,650. UPDATED 04/21/09. *LJ UPDATED 04/24/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256363January 26, 2009
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 30 MPH, THE FRONT SUSPENSION COIL SPRING FRACTURED AND PUNCTURED THE TIRE. THERE WAS NO CRASH OR INJURIES. THE CONTACT CALLED AAA AND THE DEALER AND WAS INFORMED OF ALL THE DEFECTS WITH HER VEHICLE. THERE IS A NHTSA ACTION ID NUMBER EA08018 (SUSPENSION:FRONT:SPRINGS:COIL SPRINGS), BUT THE INVESTIGATION IS STILL OPEN. THE REPAIR AND PURCHASE COST FOR A NEW TIRE IS $150 PLUS THE COST OF THE COIL SPRINGS. THE CONTACT ALSO WROTE A COMPLAINT LETTER TO THE FORD MANUFACTURER AND WAS INFORMED TO PAY FOR THE REPAIR ON HER OWN. THE FAILURE MILEAGE WAS 85,741.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256277January 25, 2009
SUSPENSION:REAR
IN MID-DECEMBER 2008 I PURCHASED 4 NEW TIRES FOR MY 2002 MERCURY SABLE. ON DECEMBER 24, 2008 WHILE DRIVING HOME I HAD A CATASTROPHIC FAILURE OF MY REAR PASSENGER TIRE. WHEN THE TIRE WAS PULLED, IT WAS DETERMINED THAT THE REAR COIL SPRING HAD BROKEN, PUNCTURING THE TIRE. I FOUND THE FOLLOWING ON A WEBSITE: "THE OFFICE OF DEFECTS INVESTIGATION (ODI) HAS RECEIVED 355 COMPLAINTS FROM CONSUMERS RESIDING IN "SALT BELT" STATES THAT ALLEGE FRONT SUSPENSION COIL SPRING FRACTURE IN THE SUBJECT VEHICLES. (NOTE: FOR PURPOSES OF THIS INVESTIGATION, THE "SALT BELT" INCLUDES CONNECTICUT, DELAWARE, THE DISTRICT OF COLUMBIA, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA AND WISCONSIN).APPROXIMATELY 72% OF THE COMPLAINANTS ALLEGE THE BROKEN COIL SPRING PUNCTURED THE ADJACENT TIRE . RESULTING IN LOSS OF INFLATION PRESSURE. ODI IS AWARE OF 3 ALLEGED CRASHES RELATED TO THE ALLEGED DEFECT RESULTING IN ONE PERSON INJURED.THE SUBJECT VEHICLES ARE SUBSTANTIALLY SIMILAR TO THOSE PREVIOUSLY INVESTIGATED BY ODI (PE02-080 AND PE04-044) AND RECALLED BY FORD (NHTSA RECALL NO. 04V-332).AN ENGINEERING ANALYSIS HAS BEEN OPENED TO ASSESS THE FREQUENCY, SCOPE AND SAFETY CONSEQUENCES OF THE ALLEGED DEFECT." I WOULD APPRECIATE IT IF SOMEONE COULD REVIEW THIS COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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