Mercury Mountaineer Complaints (2003)

152 consumer complaints on file.

#10081543August 12, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
WHILE DRIVING ON THE HIGHWAY AT 65 MPH SUDDENLY MADE A WINING LIKE SONG, THEN STOPPED ACCELERATING AND STALLED. CONSUMER WAS ABLE TO COAST OVER TO THE TRUCK MEDIUM. THEN, IT WAS THEN TOWED TO A DEALERSHIP. IT INDICATED THAT THIS OCCURRED BECAUSE A CATALYTIC CONVERTER WAS PLUGGED. DEALERSHIP WAS GOING TO REPLACE THE PLUGGED CATALYTIC CONVERTER PART, BUT WAS HAVING DIFFICULTIES FINDING THE PART. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068396May 6, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
I BEGAN HAVING PROBLEMS WITH MY TRANSMISSION SHIFTING HARD INTO GEAR. AS SPEED INCREASED IT WOULD JERK INOT THE NEXT GEAR. I WENT TO THE FORD/MERCURY DEALERSHIP IN MONTGOMERY, AL. IN NOV 03.THEY TOLD ME IT NEEDED A COMPUTER UPGRADE THAT WAS DIFFERENT FROM WHAT WAS ON MY CAR. AT THE TIME THE CAR WAS STILL UNDER WARRANTY. THE JERKING STOPPED TEMPORARYILY. I BEGAN TO NOTICE IT AGAIN. WELL NOW THE WARRANTY IS GONE, I DID NOT PURCHASE AN EXTENDED WARRANTY, THE TRUCK IS 13 MONTHS OLD AND MY SHIFT SOLENOID IS GONE. PER 2 ESTIMATES IT WILL BE COSTLY. BUT I AM ALSO TOLD AT THE AGE OF MY CAR AND MILES THIS SHOULD NOT BE OCCURRING UNLESS IT IS A FAULTY TRANSMISSION. ONE TRANSMISSION COMPANY HAS ADVISED ME THAT FIXING THE SHIFT SOLENOID WILL NOT WORK LONG UNTIL THE INNER PART OF THE TRANSMISSION IS FIXED OR REBUILT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053359January 5, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CONSUMER CANNOT OPEN THE REAR PASSENGER DOOR FROM THE INSIDE OF THE VEHICLE. CONSUMER MADE CONTACT WITH THE DEALERSHIP ON FOUR SEPARATE OCCASIONS, BUT THE PROBLEM IS STILL RECURRING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043237October 20, 2003
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, STRUCTURE:BODY:ROOF AND PILLARS, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, SEATS, SEATS:MID/REAR ASSEMBLY, VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING, EQUIPMENT, STRUCTURE:BODY:HOOD, LATCHES/LOCKS/LINKAGES, SUSPENSION, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
TO THIS DATE THE FOLLOWING PROBLEMS ARE PRESENT: GAS GAUGE STICKS, AIR BAG WARNING LIGHT COMES ON AND OFF, DRIVER'S SIDE DOOR RATTLES AND KNOCKS, DRIVER'S SIDE WINDOW TAPS, DRIVER'S SIDE WINDOW GRINDS WHILE MOVING UP AND DOWN, CLOCK AND RADIO DO NOT LIGHT UP OR WORK WHEN START VEHICLE, SUN ROOF RATTLES AND KNOCKS, WIND GETS CAUGHT BETWEEN ROOF AND HEADLINER WHICH CREATES A LOUD VIBRATION, THE PASSENGER SIDE WINDOW ALSO RATTLES AND KNOCKS, THERE IS A LOUD RHYTHMIC CHIRP TOWARD REAR OF VEHICLE, HEATING AND COOLING CONTROLS SQUEAL WHEN TURNING ON OR SWITCHING VENT SETTINGS, DRIVER'S SEAT FEELS ROUGH WHEN MOVING ON SEAT TRACK, THE 3RD STEERING WHEEL STILL HAS DEFECT UNDER THE LEATHER WHICH PROTRUDES, DRIVER'S SIDE LEATHER SEAT WAS DAMAGED AFTER BEING AT THE DEALERSHIP, 2ND ROW MIDDLE SEAT IS ALMOST IMPOSSIBLE TO LOCK IN FOLDED POSITION, FRONT WINDSHIELD WIPER CONTROL DOES NOT STAY WITHIN SETTING, THE VEHICLE VIBRATES AND THE STEERING WHEEL SHAKES WHEN TURNING THE WHEEL AT A SLOW SPEED, THE THIRD ROW CUP HOLDER ON THE DRIVER'S SIDE DOES NOT STAY DOWN IN THE FITTING, THERE IS A STRONG EXHAUST SMELL IN THE CABIN WHEN ENGINE IS IN HARD ACCELERATION, ENGINE STARTS TO STALL WHILE DRIVING. STEERING WHEEL WAS DEFECTIVE BY BEING MALFORMED CAUSING THE AIRBAG TO BE INEFFECTIVE. THE SECOND STEERING WHEEL WAS ALSO ILL FITTED CAUSING SHARP PROTRUDING PARTS ON THE STEERING WHEEL. THE DEALERSHIP HAS HAD TO REPAIR OR REPLACE THE FOLLOWING: BODY WORK TO DEFECTIVE PAINT ON ROOF, FRONT HOOD, AND DRIVER'S SIDE FENDER. THE DEALERSHIP DAMAGED PAINT IN TWO AREAS AND ONLY PROVIDED TOUCH UP PAINT. REPLACED NOISY REAR WINDSHIELD WIPER MOTOR, REAR HATCH GLASS BECAUSE DEFROST WOULD NOT WORK, REAR HATCH HINGES, DRIVER'S SIDE SEAT TRACK. SUSPENSION PROBLEMS WITH VIBRATION AND PITCHING. VEHICLE LURCHES FORWARD UPON ACCELERATION. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042801October 14, 2003
ENGINE AND ENGINE COOLING
VEHICLE STALLS WHEN COMING TO A COMPLETE STOP. DEALERSHIP CANNOT DUPLICATE THE PROBLEM, AND ARE UNABLE TO FIX IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034144September 12, 2003
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
WHEN APPLYING THE BRAKES, SOMETIME THE DRIVERS FOOT HIT THE GAS PEDAL, AND CAUSED A LONGER STOPPING DISTANCE. THE PEDALS WERE TOO CLOSE AND ON THE SAME HORIZONTAL PLAIN WHEN THE BRAKES WERE DEPRESSED. *AK *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030437July 30, 2003
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
REFERENCE NO: 10026895 REPORTED JULY9,2003. LIFTGATE IS OPENING WHILE DRIVING AT VARYING SPEEDS. DEALER INSPECTED 2XS AND CANNOT DUPLICATE, BUT HAS HAPPENED TO BOTH MYSELF AND MY HUSBAND SEPERATELY ON A NUMBER OF OCCASIONS. ALSO THE REMOTE ON KEYRING SOMETIMES STICKS AND WON'T ALLOW ENTRY TO VEHICLE OR LOCK OR UNLOCK AND WILL NOT DEPRESS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10027077July 11, 2003
WHEELS:LUGS/NUTS/BOLTS/STUDS
WHILE TRAVELING ABOUT 35MPH ON THE HIGHWAY AND WITHOUT PRIOR WARNING RIGHT FRONT WHEEL FELL OFF. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026895July 9, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE LIFTGATE IS COMING OFF WHILE DRIVING AT ANY SPEED. DEALER HAS INSPECTED VEHICLE TWICE, AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026722July 8, 2003
SUSPENSION
WHILE DRIVING VEHICLE HAS A VERY DANGEROUS VIBRATION MOTION. DEALER REFUSES TO REPAIR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018718May 14, 2003
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
INTERMITTENTLY THE BRAKE LIGHTS STAYING LIT AFTER VEHICLE IS TURNED OFF AND KEY IS REMOVED. LIKELY THAT THIS FAILURE ALSO CAUSED THE BRAKE LIGHTS TO REMAIN LIT WHILE DRIVING, RENDERING THE SIGNAL INEFFECTIVE. LIGHTS ACTUALLY STAYED ON TWO OCCASIONS CAUSING A DEAD BATTERY ONCE. LIGHTS WERE NOTICED THE SECOND TIME, AND WIGGLING THE BRAKE PEDAL EXTINGUISHED ALL THREE INDICATORS. DEALER REPLACED THE BRAKE LIGHT SWITCH UNDER WARRANTY. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018122May 5, 2003
ENGINE AND ENGINE COOLING
CONSUMER STATED THAT WHILE DRIVING AND WITHOUT WARNING THE VEHICLE WILL SURGE FORWARD CAUSING A DISTRACTION TO THE CONSUMER. DEALER NOTIFIED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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