Mercury Mountaineer Complaints (2002)

372 consumer complaints on file.

#10257156February 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT APPLIED PRESSURE TO THE BRAKES AND HEARD A GRINDING SOUND. HE THEN BEGAN TO SMELL SOMETHING BURNING AND NOTICED SMOKE UNDERNEATH THE VEHICLE. HE INSPECTED THE VEHICLE AND DID NOT NOTICE ANY LEAKING. THE FOLLOWING DAY HE NOTICED AN EXTENSIVE AMOUNT OF OIL ON THE GROUND AND THE VEHICLE WAS PULLING. THE VEHICLE WAS INSPECTED BY A MECHANIC AND THE CONTACT WAS INFORMED THAT OIL WAS COMING FROM THREE DIFFERENT PLACES AND TRAVELING TO THE REAR DIFFERENTIAL. THE DEALER AND THE MANUFACTURER HAVE NOT BEEN NOTIFIED. THE CURRENT MILEAGE WAS 118,169 AND FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10257186February 2, 2009
POWER TRAIN:DRIVELINE
REAR DIFFERENTIAL FAILURE, LIMITED SLIP LOCKED UP, PUSHES IN CORNERS AND BINDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256707January 29, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2002 MERCURY MOUNTAINEER 4.6L AWD. AFTER BUYING THIS CAR I HAD HEARD ABOUT HOW BIG OF A LEMON THE TRANSMISSIONS ARE, AND ON JANUARY 27TH I FOUND THIS OUT FOR MYSELF. FIRST MY CAR BEGAN SHIFTING VERY HARSHLY. THEN MY O/D OFF LIGHT BEGAN FLASHING, CHECK ENGINE LIGHT CAME ON, AND CHECK TRANSMISSION LCD CAME ON. I LOST THIRD GEAR ON THE MIDDLE OF THE HIGHWAY AND HAD TO DRIVE 9 MILES HOME GOING ONLY 25 MPH. THEN I FOUND OUT THAT IT IS GOING TO COST $2500+ TO FIX THE PROBLEM. UNFORTUNATELY I'M A SINGLE MOTHER AND FULL-TIME STUDENT, SO MY CAR IS JUST GOING TO SIT FOR A FEW MONTHS UNTIL I CAN AFFORD TO FIX IT. FORD SHOULD BE HELD ACCOUNTABLE FOR THIS PROBLEM. I HAVE HEARD FAR TOO MANY COMPLAINTS AND NO ONE HAS DONE ANYTHING ABOUT IT . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256625January 28, 2009
STRUCTURE:BODY
JUST UNDER THE REAR WINDOW THE BACK PANEL CRACKED IN THE COLD WEATHER THE VEHICLE IS KEPT IN A GARAGE WHEN EXITING THE GARAGE INTO THE WEATHER IT JUST CRACKED JUST UNDER THE MOUNTAINEER EMBLEM ALL THE WAY DOWN THE LENGTH OF THE PANEL AND NOW THE BACK REAR WINDOW RATTLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256295January 25, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
AS I WAS ACCELERATING NOTHING HAPPENED. THE TRANSMISSION FAILED AND DIDN'T GO ANYWHERE AND THEN IT JERKED JUST AS A CAR WAS APPROACHING, WHICH MADE THE OTHER CAR SWERVE AND IT ALMOST GOT INTO AN ACCIDENT. *TR 2002 MERCURY MOUNTAINEERS ARE NOTORIOUS FOR BAD TRANSMISSIONS AND THEY ARE A DANGER. FORD REFUSES TO TAKE ANY RESPONSIBILITY FOR THEIR POORLY BUILT TRANSMISSIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255899January 21, 2009
POWER TRAIN:MANUAL TRANSMISSION
WHILE DRIVING, THE TRANSMISSION LIGHT CAME ON. I DID NOTHING UNUSUAL, THE PROBLEM JUST OCCURRED WHILE DRIVING. IT WAS VERY HARD TO TAKE THIS IS THE FIRST TIME IT OCCURRED. I OWN A 2002 MERCURY MOUNTAINEER, 66,000 MILES AND I HAVE A TRANSMISSION PROBLEM. I HAVE NO WARRANTY, AND TO FIX IT COSTS $1,500. I WAS TRYING TO FIND THE COST OF A NEW TRANSMISSION AND REALIZED FROM BLOGS ABOUT 02 MOUNTAINEERS AND MOST FORD VEHICLES SEEM TO HAVE A TRANSMISSION PROBLEM AT ABOUT 55,000 MILES. I WOULD APPRECIATE IF YOU COULD INVESTIGATE THIS OCCURRENCE BECAUSE IM NOT THE ONLY CONSUMER WITH THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255604January 19, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION ON MY CAR WENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255334January 16, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D LIGHT BLINKS AND TRANSMISSION SHIFTS HARD OR MISSES SHIFTS. FEELS LIKE TRANNY MIGHT BE ABOUT TO GO... STARTED ABOUT A YEAR AGO BUT WENT AWAY AFTER CHANGING TRANNY FLUID. NOW IT IS BACK, ISSUE IS WORSE, AND SEEMS LIKE IT IS HERE TO STAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254971January 14, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 MERCURY MOUNTAINEER 4.6L V8 AWD 100,000MILES! VARIOUS TRANSMISSION PROBLEMS O/D LIGHT FLASHING ONE DAY CAUSING TRANSMISSION NOT TO SHIFT CORRECTLY. TEN MINUTES LATER START THE VEHICLE AND LIGHT NOT ON AND TRANSMISSION SHIFTS FINE. HAPPENS ON SEVERAL OCCASIONS. TRANSMISSION BEGAN TO SLIP. TAKE TO MECHANIC FLUID LEVEL AND FILTER ARE FINE. HOOK UP TO COMPUTER AND SAYS VARIOUS INTERNAL PROBLEMS. TORQUE CONVERTER ALSO BEGAN WHINING AND MAKING NOISE WHICH PROBABLY MEANS ITS COMING APART INSIDE. ESTIMATED FIX BETWEEN 1800.00-2800.00! SEVERAL WITH SIMILAR VEHICLES HAVE REPORTED SAME PROBLEMS! ALSO HAS WHEEL BEARING ISSUES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253145December 29, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
ON DEC. 19, 2008, THE O/D LIGHT BEGAN TO FLASH AND THEN ON DEC.26TH THE SERVICE ENGINE SOON LIGHT CAME ON. AS I WAS DRIVING THE CAR BEGAN TO REV UP WHEN I WAS NOT MASHING THE GAS. I HAVE NOT DRIVEN IT SINCE. I CALLED THE FORD DEALERSHIP AND WAS TOLD TO DO A DIAGNOSTIC TEST ON IT, IT WOULD COST $98 PER ISSUE. I SEARCHED THE ISSUE ONLINE AND FOUND THAT MANY PEOPLE HAVE COMPLAINED ABOUT THIS AND HAVE PAID THOUSANDS OF DOLLARS TO HAVE IT FIXED. I WOULD LIKE TO KNOW IF THIS IS A RECALLABLE ISSUE DUE TO THE ABOUT OF COMPLAINTS? I JUST SPENT $300 HAVING THE DOOR AJAR SENSOR FIXED, SOMETHING THAT OTHERS HAVE ALSO COMPLAINED ABOUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251207December 9, 2008
STRUCTURE:BODY
WHEN APPROACHING MY VEHICLE (2002 MERCURY MOUNTAINEER) FROM BEHIND, I NOTICED A CRACK IN THE CENTER OF THE LIFTGATE PANEL, BEGINNING AT THE BOTTOM OF THE WINDOW AND EXTENDING TO THE HANDLE. I RESEARCHED THIS ON THE INTERNET AND FOUND THAT IT IS A PROBLEM WHICH HAS OCCURRED IN FORD-MANUFACTURED SUVS, INCLUDING THE MOUNTAINEER AND EXPLORER. I CALLED THE SERVICE MANAGER OF THE DEALERSHIP WHERE I PURCHASED THE VEHICLE. HE WAS FAMILIAR WITH THE PROBLEM AND STATED THAT THE PANEL WILL NEED TO BE REPLACED. SINCE THERE IS NO RECALL ISSUED, THERE WAS NOTHING HE COULD DO. I THEN CALLED FORD CUSTOMER SERVICE AND SPOKE TO A PERSON WHO TOLD ME THAT FORD COULD NOT PROVIDE ASSISTANCE SINCE MY VEHICLE WAS OUT OF WARRANTY. SINCE THIS IS AN OBVIOUS DEFECT IN THE PRODUCT, I BELIEVE THAT FORD SHOULD ISSUE A RECALL AND COVER THE REPAIR COST. FORD SHOULD STAND BEHIND THE QUALITY OF ITS VEHICLES AND IF THERE IS A PROBLEM, THEN IT SHOULD PROVIDE THE CUSTOMER WITH A SATISFACTORY REMEDY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250330December 1, 2008
TIRES, TIRES:SIDEWALL, SUSPENSION
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE VEHICLE HAS TOYO OPEN COUNTRY AT TIRES, SIZE P22570R15 (NA). THE TIRES WERE PURCHASED BRAND NEW IN MAY OF 2007 FROM JENSEN TIRE COMPANY WHILE DRIVING 15 MPH. AT 36,000 MILES, THE REAR PASSENGER TIRE BLEW OUT IN JUNE OF 2008. THE REPAIR SHOP STATED THAT THE TIRE WAS WORN DOWN TO THE STEEL. THE TIRE COMPANY FROM WHERE THE TIRE WAS PURCHASED IS PROVIDING REIMBURSEMENT FOR THE FAILED TIRE. THE REMAINING TIRES WERE INSPECTED BY OTHER SHOPS AND EACH SHOP RECOMMENDED THAT THE REST OF THE TIRES BE REPLACED. TOYO STATED THAT THE TIRES NEEDED AN ALIGNMENT. THE CONTACT STATED THAT AN ALIGNMENT HAD JUST BEEN PERFORMED; HOWEVER, THE MANUFACTURER ADVISED HER TO HAVE ANOTHER ONE. WHILE THE VEHICLE WAS AT THE SHOP, THE MECHANIC STATED THAT THE BALL JOINTS WERE DEFECTIVE DUE TO THE DAMAGE CAUSED BY THE TIRES AND NEEDED TO BE REPLACED. THE BALL JOINTS HAVE NOT BEEN REPLACED AND THE MANUFACTURER IS REFUSING RESPONSIBILITY FOR THE REPAIRS. THE FAILURE MILEAGE WAS 34,200 AND CURRENT MILEAGE WAS 123,402.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247177October 29, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING 10 MPH, THE FRONT END OF THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE TRAVELING 70 MPH. NONE OF THE AIR BAGS DEPLOYED. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CONTACT DID NOT NOTICE ANY DIFFERENCES BEFOREHAND. A POLICE REPORT AND PICTURES ARE AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 101,200.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10246266October 21, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT THIS MOUNTAINEER IN EARLY 2007 WITH 62,000 MILES ON IT. FROM THE START IT SHIFTED VERY ROUGH. IT HAS PROGRESSIVELY WORSENED UNTIL THIS WEEK WHEN MY WIFE WAS DRIVING IT WOULD NOT SHIFT OUT OF SECOND GEAR AT ALL AND WAS NEARLY BROADSIDED WITH FOUR CHILDREN IN THE VEHICLE BECAUSE SHE COULD NOT MOVE. TOOK IT TO A REPAIR SHOP AND WAS INFORMED THAT I NEEDED TO HAVE THE TRANSMISSION FIXED. FROM OTHER COMMENTS I HAVE READ THIS SEEMS TO BE A FAIRLY COMMON PROBLEM WITH THIS VEHICLE. ALSO HAD TO HAVE THE REAR DIFFERENTIAL REPLACED AT AROUND 75,000 MILES WHICH SEEMS FAIRLY RIDICULOUS, AND A BEARING HAS GONE OUT TWICE ON THE SAME WHEEL. THIS VEHICLE DOESN'T SEEM TO BE BUILT TO LAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245827October 17, 2008
VISIBILITY
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHEN THE CONTACT OPENED THE LIFTGATE, THE GLASS SHATTERED ON HER HAND. THE BRACKETS CAUSED THE LIFT CYLINDERS TO DETACH FROM THE GLASS AND SHATTER. PRIOR TO THE FAILURE, THE CONTACT HEARD A RATTLING SOUND. THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO FORD RECALL NUMBER 04S20 AND NHTSA CAMPAIGN ID NUMBER 01I010000 (VISIBILITY:GLASS, SIDE/REAR). THE FAILURE MILEAGE WAS UNKNOWN BECAUSE THE INSTRUMENT PANEL CONSTANTLY DISPLAYS AN ERROR MESSAGE STATING THAT THE REAR LIFTGATE IS AJAR DUE TO THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245634October 16, 2008
STEERING, POWER TRAIN:AUTOMATIC TRANSMISSION
I WENT TO SHIFT MY CAR INTO REVERSE AND THE STICK SHIFT LOCATED NEXT TO STEERING WHEEL CAME OFF IN MY HAND, WENT TO DEALER AND THE PART WAS $800.00 FOR THE WHOLE STEERING COLUMN, THE PART THAT BROKE WAS A SMALL PIECE HOLDING THE STICK, BUT DEALER SAID IT HAD TO REPLACE ALL OF IT. SINCE I COULD NOT AFFORD THAT AMOUNT I SEARCHED FOR A USED PART AND EVERYONE SAID IT WAS VERY COMMON ON THESE CARS AND I FINALLY FOUND ONE FOR $200.00 BUT HAVE NOT HAD IT INSTALLED DUE TO COSTS. AND TO ADD TO MY PROBLEMS I WAS DRIVING ON THE FREEWAY AND THE OD LIGHT STARTS TO FLICKER AND AFTER NUMEROUS CALLS AND RESEARCHING THE PROBLEM WAS TOLD THAT IT IS THE TRANSMISSION AND WOULD PROBABLY NEED TO REPAIR/REPLACE AND THAT IT IS A COMMON PROBLEM WITH THESE CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244501October 6, 2008
ENGINE AND ENGINE COOLING:ENGINE
ADD TO YOUR LIST OF COMPLAINTS OF SPARK PLUG EJECTION FROM THE ALUMINUM HEAD. THIS IS A FORD MOTOR COMPANY DESIGN FLAW THAT THEY REFUSE TO RESOLVE. TOTAL PARTS AND LABOR TO FIX = $3,372.50. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244429October 5, 2008
WHEELS
WHILE DRIVING ON THE HIGHWAY THE FRONT LEFT ORIGINAL MANUFACTURES RIM HAD A CATASTROPHIC FAILURE. THE RIM IN QUESTION AFTER INVESTIGATING IT HAD A FRACTURE THAT WAS PERPENDICULAR TO THE ROTATION OF THE RIM WHICH RESULTED IN THE LOSS OF AIR PRESSURE CAUSING A SECONDARY FAILURE BY THE RIM FRACTURING IN THE CIRCUMFERENCE CAUSING THE RIM ITSELF TO SEPARATE INTO TWO PIECES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241963September 12, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHEN THE CONTACT ATTEMPTED TO CLOSE THE REAR HATCH WINDOW, IT SUDDENLY EXPLODED. SHE NOTICED THAT THE REAR DRIVER'S SIDE WINDOW HATCH HAD FALLEN OFF OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC AND THE CONTACT WAS INFORMED THAT THE REAR LIFT GATE NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CONTACT DID NOT NOTICE ANY DIFFERENCES BEFOREHAND. THE CURRENT AND FAILURE MILEAGES WERE 79,332. UPDATED 11/07/08 *BF THE CONSUMER LEARNED OF RECALL #04V442000 BUT WAS INFORMED HER VEHICLE WAS NOT INCLUDED IN THE RECALL.. THE CONSUMER WAS TOLD THE RECALL WAS RELATED TO THE FAILURE OF THE REAR WINDOW BRACKETS BUT ALSO BECAUSE OF WHERE THE VEHICLE WAS MANUFACTURED. UPDATED 11/07/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240579September 2, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT
MAJOR SAFETY CONCERN: 2002 MERCURY MOUNTAINEER AWD, PURCHASED WITH AROUND 79000 MILES, IN 2007. A FEW DAYS AFTER PURCHASE STARTED SHIFTING REALLY HARD INTO 3RD GEAR, CALLED DEALER AND HE SAID TO HAVE TRANSMISSION FLUID CHANGED, CHANGED THAT COST 100.00. SEEMED TO HELP SOME, NOW AT 100,000 MILES OR SO CAR WILL NOT GO OVER 30MPH. DRIVING VEHICLE IN BUSY TRAFFIC AND CAR ONLY GOING UP TO 30 IN A SERIOUS HAZARD. FORD NEEDS TO BE HELD ACCOUNTABLE FOR THIS. TOO MANY 2002 ARE HAVING EXACT SAME PROBLEM. CAR JERKS INTO REVERSE, O/D FLASHES, CHECK TRANSMISSION LIGHT COMES ON , HARD JERKS AND SHUDDERS INTO 3RD GEAR....COME ON HOW MANY MORE PEOPLE HAVE TO GIVE UP HARD EARNED MONEY TO FIX FORDS MISTAKES??? IN PROCESS OF TRYING TO FIND A TRANSMISSION SHOP TO TAKE THIS HEAP OF JUNK TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Mountaineer