Mercury Mountaineer Complaints (1997)

328 consumer complaints on file.

#557743November 20, 2000
TIRES
ONE OF THE FRONT FIRESTONE WILDERNESS TIRES (P235/75R15) HAD A STRIP OF TIRE MISSING, THE CONSUMER REPLACED THE 2 FRONT TIRES, NOW THE CONSUMER HEARS ABOUT RECALL 00T-005 AND 3 OUT OF 5 TIRES WERE INCLUDED AND REPLACED, THE CONSUMER IS REQUESTING REIMBURSEMENT FOR THE 2 TIRES THAT WERE REPLACED PRIOR TO THE RECALL WHICH MAY OR MAY NOT HAVE BEEN INCLUDED IN THE RECALL. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#736285November 14, 2000
TIRES
I HAD TWO FIRESTONE ATX RECALLED TIRES REPLACED ON 02 MAR 00 DUE TO BELTS SHIFTING WITHIN THE TIRES. TWO MONTHS LATER, ON 12 APR 00, TWO RECALLED FIRSTONE ATX TIRES "DELAMINATED" (WITHIN TWO HOURS OF EACH OTHER)WHILE I WAS DRVING ON I-10 THROUGH EL PASO,TEXAS AND THROUGH LORDSBURG NEW MEXICO. THE DAMAGE FROM THE TIRES DELAMINATING WAS APPROXIMATELY $1,800. (TIRESIZE: P235/75R15)( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#874861November 13, 2000
TIRES:TREAD/BELT
WHILE DRIVING, CONSUMER NOTICED VIBRATION AND A STEERING PROBLEM, VEHICLE WAS TAKEN TO A FORD DEALER FOR INSPECTION AND INFORMED OF THE LEFT FRONT TIRE SHOWING SIGNS OF TREAD SEPARATION, TIRES ARE FIRSTONE WILDERNESS AT P235/75R15 DOT W2HL. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557516November 8, 2000
TIRES:TREAD/BELT
ALL FOUR TIRES HAD A HAIRLINE FRACTURE AROUND THE CIRCUMFERENCE OF THE TIRE ON BOTH SIDES, WHERE THE TREAD MEETS THE SIDEWALL. TIRES WERE FIRESTONE WILDERNESS AT, P23575R15, DOT # VNHL1PY247. OWNER REPLACED ALL FOUR TIRES. OWNER REQUESTING REIMBURSEMENT UNDER RECALL (00T-005). *CJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557377November 2, 2000
TIRES:TREAD/BELT
FIRESTONE TIRES WERE NOT INCLUDED IN RECALL 00T-005 BUT THREE OUT OF FOUR TIRES HAD TREAD SEPARATION (FIRESTONE WILDERNESS AT P235/75R15). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557012October 27, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRE (P235 75 R15) EXPERIENCED STEEL BELT SEPARATION. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#735184October 26, 2000
TIRES
TIRE HAD BEEN REPLACED ONLY ONE WEEK AND IT WENT FLAT. A HOLE WAS IN IT. I DID NOT RUN OVER ANYTHING, OR INTO ANYTHING, AND THERE WAS NOT A NAIL, ETC IN THE TIRE.*AK (TIRESIZE: 15)( DOT NUMBER: TIRE SIZE: 15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556764October 19, 2000
TIRES:TREAD/BELT
AFTER ANNOUNCEMENT OF VOLUNTARY RECALL CONSUMER INSPECTED HIS FIRESTONE WILDERNESS AT TIRES AND FOUND CRACKS AROUND THE CIRCUMFERENCE OF ALL 5 TIRES (INCLUDING THE SPARE), CONSUMER TIRES ARE NOT INCLUDED IN RECALL. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556665October 19, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRES (P235 75 R15) EXPERIENCED TREAD SEPARATION, THERE WAS ALSO DAMAGE TO THE FENDER AND THE BACK TAIL LIGHT, CONSUMER LATER HAD TROUBLE WITH THE ALIGNMENT SO A DEALER REPLACED THE TIRES AT A DISCOUNTED PRICE, THE CONSUMER IS REQUESTING REIMBURSEMENT FOR THE DAMAGES TO THE VEHICLE, THE REPLACEMENT TIRES, AND THE SPARE TIRE THAT HAS NOT YET BEEN REPLACED. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556270October 19, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRE P235 75 R15 EXPERIENCED CRACKING BELOW TIRE TREADS. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734684October 18, 2000
TIRES:TREAD/BELT
WE EXPERIENCED A BLOW OUT ON THE RIGHT FRONT TIRE AND UPON EXAMINATION DISCOVERED TREAD SEPARATION ON THE LEFT FRONT. BOTH TIRES WERE ORIGINAL. THESE TIRES ARE NOT IDENTIFIED AS PART OF THE RECALL, BUT WERE CLEARLY DEFECTIVE. I REPLACED THE TWO FRONT TIRES AT 40,977 MILES AND HAVE NOW PURCHASED 5 NEW TIRES. (DOT NUMBER: P235 TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734434October 16, 2000
TIRES:TREAD/BELT
BECAUSE OF A RECENT FLAT TIRE, I REALIZED THE TIRES I HAD. ALL MY TIRES HAVE THE TREAD CRACKING BOTH INSIDE AND OUT BUT THE FIRESTONE DEALERSHIP HAS SAID BECAUSE THERE ARE 50,000 MILES ON THE VEHICLE, WARRANTY IS NO LONGER VALID! AFTER 3 INSPECTIONS AT OTHER TIRE DEALERSHIPS, MY TIRES HAVE WEAR OF 7/32 TO 10/32. WOULDN'T THERE BE LESS TREAD IF THE TIRES WERE THE ORIGINAL ON THE CAR? (DOT NUMBER: VN TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556051October 12, 2000
TIRES:TREAD/BELT
REAR FIRESTONE WILDERNESS AT TIRE HAD AN AREA OF UNEVEN TREAD WEAR, CONSUMER REPLACED ALL FOUR TIRE AS A SAFETY PRECAUTION, CONSUMER FELT THEIR TIRES SHOULD BE INCLUDED AND REQUEST REIMBURSEMENT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555860October 10, 2000
TIRES:TREAD/BELT
THE WILDERNESS AT TIRES WERE INCLUDED IN RECALL 00T-005, CONSUMER HAD PROBLEMS OBTAINING REPLACEMENT TIRES AT FIRESTONE AND WENT TO A COMPETITOR TO GET TIRES REPLACED, CONSUMER REQUEST REIMBURSEMENT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555890October 10, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRES P235 75 R15 EXPERIENCED CRACKING AT THE TREADLINE, CONSUMER WANTS REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872666October 10, 2000
TIRES:TREAD/BELT
1997, MERCURY, MOUNTINEER. CONSUMER DOES NOT KNOW IF THE FIRESTONE WILDERNESS (P235 75 R15) TIRES ARE THE ORIGINAL ONES. LEFT REAR TIRE HAD A BUBBLE, ABOUT THE SIZE OF A FIST, FORMING ON THE TIRE. TOKK TO FIRESTONE, AND THEY REPLACED TIRE.*AK DOT # W2HL1PY476. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733671October 7, 2000
TIRES
TIRES ARE SHOWING SIGNS OF SEPARATION, MORE SO IN THE BACK, FIRESTONE WILL NOT REPLACE THEM. (DOT NUMBER: W2HL TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872491October 6, 2000
TIRES:TREAD/BELT
PE00 020; CONSUMER WAS TRAVELING ABOUT 5OMPH ON HIGHWAY AND HEARD A NOISE. SHE FELT VIBRATION INSIDE OF VEHICLE. SHE WAS ABLE TO PULL OVER TO THE SHOULDER, AND NOTICED THAT LEFT REAR DRIVER'S SIDE TIRE TREAD SEPARATED FROM THE RIM. CONSUMER STATED THAT MANUFACTURER WILL CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733539October 5, 2000
TIRES
UPON HEARING ABOUT THE TIRE RECALL, I WENT TO MERTZ FORD WHERE I PURCHASED MY VEHICLE FOR INSPECTION. I WAS TOLD MY TIRES WEREN'T ON THE RECALL LIST. AS ADDITIONAL NEWS REPORTS CONTINUED, WE INSPECTED THE TIRES OURSELVES TO FIND A CRACK AT THE TREADLINE THAT RAN AROUND THE OUTSIDE PERIMETER OF ALL FOUR TIRES. I RETURNED TO THE DEALER AND WAS TOLD BY THEIR SALES MANAGER THAT SOMETHING NEEDED TO BE DONE AS THE TIRES WERE NOT SAFE. WE RETURNED WHEN THE SERVICE DEPT. WAS OPEN AND WERE AGAIN TOLD THEY WOULD WORK SOMETHING OUT. AFTER THE VEHICLE HAD BEEN DROPPED OFF, WE RECEIVED A CALL INDICATING THAT WE WOULD NEED TO PAY FOR ALL 4 NEW TIRES (REPLACED WITH GOODYEAR WRANGLER RT/S (TIRES, LABOR, TAX: $379.01). I KEPT THE DEFECTIVE TIRES AND MY RECEIPT. I DON'T KNOW HOW FIRESTONE CAN MAINTAIN THAT TIRES MANUFACTURED ONLY AT THE DECATUR PLANT ARE THE UNSAFE TIRES FOR THE RECALL. I WANT FIRESTONE TO REIMBURSE ME FOR MY TOTAL EXPENDITURES.*AK (DOT NUMBER: VNHL1PY506 TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733403October 4, 2000
TIRES
TIRE BLOWOUT WITHOUT WARNING, TIRE WAS MANUFACURED AT DECATURE PLANT (DOT NUMBER: VDHL TIRESIZE: P235/75R15)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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