Mercury Mountaineer Complaints (2002)

372 consumer complaints on file.

#10310745February 16, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D LIGHT BLINKING - HESITATION WHEN SHIFTING WHILE DRIVING OCCURRING EACH TIME THE VEHICLE WAS OPERATING - TOOK IT TO TRANSMISSION EXPERT WHO FIXED FOR 2000 BECAUSE DEALER QUOTED 3500! TRANS GUY ASKED IF IT WAS 2002 OR 2003 AS SOON AS HE HEARD THE MAKE AND MODEL. CRACKED LIFTGATE THAT WAS FIXED IN THE FIRST YEAR OF OWNING THE VEHICLE BUT SECOND TIME IT CRACKED THE DEALER WOULD NOT FIX IT AND QUOTED $700 FORD WOULD NOT FIX EITHER. AN OBVIOUS DEFECT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311001February 16, 2010
SUSPENSION
TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH ON NORMAL ROAD CONDITIONS. THERE WAS A LOUD NOISE OUTSIDE OF THE VEHICLE. THE DRIVER PULLED OVER TO THE SIDE OF THE ROAD AND INSPECTED THE VEHICLE. THE VEHICLE RESUMED OPERATION WITH CAUTION TO THE RESIDENCE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE FAILURE WAS CONTRIBUTED TO THE FRONT AND REAR CONTROL ARM. THE FRONT AND REAR CONTROL ARMS WERE REPLACED. THE FAILURE MILEAGE WAS 121,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298641January 7, 2010
WHEELS
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT NOTICED THAT ALL FOUR WHEELS WERE BEGINNING TO CORRODE FROM THE REAR TO THE FRONT. HE TOOK THE VEHICLE TO THE DEALER SEVERAL TIMES AND WAS TOLD THAT THE WHEELS NEEDED TO BE REPLACED. HE WAS ALSO ADVISED THAT THEY COULD NOT REPAIR THE VEHICLE FREE OF CHARGE SINCE THERE WAS NO RELATED RECALLS. HE CALLED THE MANUFACTURER AND WAS TOLD THAT THEY WOULD NOT REPAIR THE VEHICLE FREE OF CHARGE AS IT WAS OUTSIDE THE WARRANTY. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 71,000. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297587December 30, 2009
VISIBILITY, SUSPENSION:REAR, STRUCTURE:BODY
ON COLD MORNINGS, THE FRONT WINDSHIELD FOGS/FROSTS UP. TURNING HEAT ON AND SELECTING DEFROST PROVIDES LITTLE TO NO AIR TO WINDSHIELD. DEALERSHIP IDENTIFIED IT AS A BROKEN VENT SELECT DOOR, REQUIRING DASHBOARD TO BE REMOVED AND PART REPLACED, $1100 FIX. IN DOING RESEARCH ON THE VENT SELECT DOOR - CARS ARE DESIGNED THAT IF THE SELECTOR BREAKS THAT THE AIR SHOULD DEFAULT TO THE FRONT DEFROST SO THAT WINDSHIELD WOULD NOT FOG/FROST AND CAUSE A LIFE THREATENING SITUATION. MULTIPLE TIMES THIS HAS OCCURRED WHILE DRIVING, ALL ALONG BELIEVING THAT THE FOGGING UP WAS DUE TO SNOW BUILD UP ON OUTSIDE VENTS. THE FACT THAT THE VENT BROKE AND DID NOT PUSH AIR TO THE WINDSHIELD IS WHY I'M LOGGING THIS COMPLAINT AS IT COULD HAVE RESULTED IN A LIFE THREATENING SITUATION. IN READING THE OTHER ENTRIES, NOTING THAT I'VE HAD TO HAVE THE REAR COIL SPRINGS REPLACED AND HAD BACK LIFTGATE REPLACED AFTER CRACKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296422December 19, 2009
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
REAR TAILGATE LATCH BRAKES ACROSS THIS IS A KNOW ISSUE WITH ALL FORD EXPLORERS AND MERCURY MOUNTAINEERS. IT'S OBVIOUSLY A BAD DESIGN FROM FORD MOTOR CO. FORD NEEDS TO RECALL THIS AND IT'S THEIR DESIGN AND IT ALSO CAN REPRESENT AN INJURY TO SOMEONE IF A PIECE WAS TO FALL OFF AND HIT ANOTHER CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294789December 7, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 MERCURY MOUNTAINEER V6 AWD 130,000MILES! TRANSMISSION PROBLEMS O/D LIGHT FLASHING ONE DAY CAUSING TRANSMISSION NOT TO SHIFT CORRECTLY. TEN MINUTES LATER START THE VEHICLE AND LIGHT NOT ON AND TRANSMISSION SHIFTS FINE. HAPPENS ON SEVERAL OCCASIONS. SEVERAL WITH SIMILAR VEHICLES HAVE REPORTED SAME PROBLEMS! ALSO HAS WHEEL BEARING ISSUES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292149November 14, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC
2002 MERCURY MOUNTAINEER, TRANSMISSION IS BUCKING, OVER DRIVE LIGHT FLASHING, CHECK TRANSMISSION LIGHT ON. ALSO ROTATED TIRES, CHANGED BRAKES, AND HAD ROTORS CUT YET THERE STILL IS A PULSATING FELLING IN FRONT END WHEN STOPPING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290405October 30, 2009
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 50 MPH WITH THE FRONT DRIVER SEAT HEATING SYSTEM ACTIVATED, AND THEN THERE WAS AN UNEXPECTED EXCESSIVE HIGH VOLTAGE OF HEAT PENETRATION THROUGH THE BOTTOM OF THE SEAT. THE DRIVER SMELLED A STRONG BURNING ODOR OF RUBBER IN THE FOAM SEAT CUSHION. THE DRIVER PULLED OVER TO THE SIDE OF THE ROAD. AFTER WAITING TWENTY-FIVE MINUTES FOR THE SEATING AREA TO COOL DOWN, HE WAS ABLE TO RESUME NORMAL VEHICLE OPERATION. THERE WAS NO PERSONAL INJURIES SUSTAINED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE FAILURE WAS CONTRIBUTED TO A SHORT CIRCUIT IN THE HEATED SEAT SYSTEM. THE TECHNICIAN RECOMMENDED NOT TO ACTIVATE THE HEATED SEAT SYSTEM. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION. THE FAILURE MILEAGE WAS 50,00. THE CURRENT MILEAGE WAS 89,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10285600September 29, 2009
STRUCTURE:FRAME AND MEMBERS, SUSPENSION:REAR, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:LINES AND FITTINGS
2002 MERCURY MOUNTAINEER. IN THE PAST 4 YEARS WE HAVE REPLACED THE REAR BEARINGS 5 TIMES AND NOW FORD MOTOR COMPANY WILL NOT HONOR THE WARRANTY. EACH TIME THE BEARINGS LAST BETWEEN 4 AND 6 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285552September 28, 2009
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT DURING ROUTINE INSPECTION, A TECHNICIAN CONCLUDED THAT THE TWO REAR COIL SPRINGS HAVE FRACTURED WITHOUT ANY PRIOR WARNINGS. HE THEN ADDED THAT THE FAILURE WAS COMMON FOR THIS MODEL TYPE. HE IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED AT AN EXPENSE OF $600.00. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE AND CURRENT MILEAGES WERE 80,000. UPDATED 10/26/09. *LJ UPDATED 10/26/09*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285210September 25, 2009
ENGINE AND ENGINE COOLING
WHILE DRIVING ON I75, I HEARD A LOUD BANG THEN A CONSTANT POPPING SOUND FROM UNDER THE HOOD. I PULLED OFF THE INTERSTATE AND LOOKED UNDER THE HOOD. I FOUND THAT ONE OF THE SPARK PLUGS HAD BLOWN OUT OF THE ENGINE, WHICH ALLOWED FUEL TO ESCAPE INTO THE ENGINE COMPARTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281185August 20, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, SEAT BELTS, AIR BAGS:FRONTAL
2002 MERCURY MOUNTAINEER V8 AWD 4.6 TRANSMISSION FAILURE. VEHICLE HAD UNDER 60,000 MILES, BUT HAD SURPASSED EXTENDED WARRANTY TIME FRAME. REVERSE VEHICLE WOULD NOT MOVE. SHIFTED VERY HARD THROUGH GEARS. SOMETIMES TACKING AT 3000 RPM. TOOK TO A TRANSMISSION SPECIALIST. REPAIRED AT A COST OF 2600.00. HAVE SINCE RETURNED VEHICLE TO SAME PLACE FOR SAME ISSUES PLUS TRANSMISSION OVERHEAT LIGHT AND LEAKING TRANSMISSION FLUID. SEAT BELTS LOCKED DOWN FOR NO REASON. WOULD NOT RETRACT. CALLED DEALER, COULD NOT DO ANYTHING BECAUSE I WAS OVER RESTRAINT WARRANTY BY 3000 MILES. HAVE REPLACED ALL 4 SEAT BELT RESTRAINTS. FRONT AIR BAG LIGHT STAYS ON OR BLINKS, OR IS OFF. CALLED DEALER, STATED REPAIR WOULD NOT BE COVERED DUE TO MILEAGE. I PURCHASED THIS VEHICLE BRAND NEW JUNE 2002. TODAY IT HAS 65,00 MILES ON IT. IS DRIVEN PRIMARILY ON THE HIGHWAY FOR VACATIONS. HAVE HAD SEVERAL SMALL REPAIRS THAT WERE COVERED UNDER EXTENDED WARRANTY. I AM VERY DISAPPOINTED IN THE PERFORMANCE OF THIS VEHICLES DRIVE TRAIN AND SAFETY RESTRAINT SYSTEM TO INCLUDE SEAT BELTS AND AIR BAG ISSUES. WITH AS MANY COMPLAINTS I SEE ON LINE ABOUT THE TRANSMISSION AND FRONT AIR BAG ISSUES, SEEMS TO ME SOMETHING SHOULD BE DONE TO HELP THOSE OF US THAT PURCHASED IN GOOD FAITH WHAT SHOULD HAVE BEEN A GREAT VEHICLE. I HAVE BEEN A FORD/ MERCURY OWNER SINCE 1971. THIS IS THE FIRST VEHICLE I HAVE HAD THAT HAD MAJOR ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279745August 8, 2009
ENGINE AND ENGINE COOLING
JUST LEFT THE HIGHWAY AND ENDED UP AT A RED LIGHT TRAFFIC SIGNAL AND ONE THE LIGHT TURNED GREEN, I WENT TO DRIVE OFF AND A LOUD BOOM I COULD HEAR COMING FROM UNDER MY HOOD, AS I LOOKED IN MY REAR VIEW MIRROR A SEMI TRUCK STARTED HONKING ITS HORN AND SLAMMED TO MISS HITTING FROM BEHIND. I WENT TO PULL TO THE SIDE THE ROAD BUT TRUCK WAS JUMPING ALL OVER AND I HAD TO PULL IN FRONT OF CARS TURNING WHICH I SMELT A SMELL LIKE SOMETHING BURNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279746August 8, 2009
ENGINE AND ENGINE COOLING
JUST LEFT THE HIGHWAY AND ENDED UP AT A RED LIGHT TRAFFIC SIGNAL AND ONE THE LIGHT TURNED GREEN, I WENT TO DRIVE OFF AND A LOUD BOOM I COULD HEAR COMING FROM UNDER MY HOOD, AS I LOOKED IN MY REAR VIEW MIRROR A SEMI TRUCK STARTED HONKING ITS HORN AND SLAMMED TO MISS HITTING FROM BEHIND. I WENT TO PULL TO THE SIDE THE ROAD BUT TRUCK WAS JUMPING ALL OVER AND I HAD TO PULL IN FRONT OF CARS TURNING WHICH I SMELT A SMELL LIKE SOMETHING BURNING. THE SPARK PLUG HAD RIPPED FROM ITS SOCKET, IT HAD HAPPENED THE FIRST TIME 1 YEAR AGO NOW 2ND ONE, REPAIRMAN SAYS HE SEES THIS ALL THE TIME WITH MY VEHICLE, " FORD IS HELPING PUTTING MY KIDS THROUGH COLLEGE WITH THESE PROBLEMS FROM YOUR YEAR" WOW, I THOUGHT FORD GOT, PAID, REPAIRMEN GOT PAID, AND I'M THE ONLY ONE TAKEN FOR A RIDE OF A LIFETIME. NOT RIGHT IS IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278545July 28, 2009
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
RECENTLY, THE PCV VALVE IN MY 2002 MERCURY MOUNTAINEER HAD A LEAK (VACUUM SYSTEM LEAK). AS THE VEHICLE BEGAN TO STALL AS A RESULT OF THIS LEAK, WHILE TRAVELING 55 MPH, AND DECELERATING TOWARDS A TRAFFIC LIGHT, I LOST ALL FUNCTION OF MY BRAKES. WHEN I STEPPED HARD ON THE BRAKES, THERE WAS NO RESPONSE. HOWEVER, BECAUSE I EQUATED THIS TO POSSIBLY BEING TIED TO THE PCV VALVE, I STEPPED ON THE ACCELERATOR TO INCREASE AIRFLOW INTO THE ENGINE SO THAT I WOULD HAVE BRAKE FUNCTION. THIS GAVE ME BRAKE FUNCTION, TEMPORARILY. HOWEVER, THIS MOVE WAS VERY RISKY, AS I WAS APPROACHING CARS IN FRONT OF ME AND ACCELERATING TOWARDS THEM INSTEAD OF DECELERATING, JUST SO I COULD SLAM ON THE BRAKES AND HAVE FUNCTIONING BRAKES. THERE IS AN APPARENT LINK BETWEEN THE BRAKES AND THE VACUUM SYSTEM...WHICH POSES A DEADLY SITUATION. HAD I NOT BEEN AWARE OF VACUUM SYSTEM ISSUES AND HOW TO MITIGATE THEM, I WOULD HAVE PLOWED INTO THE STOPPED VEHICLE IN FRONT OF ME WITH NO BRAKES. THIS OCCURRED IN THE EVENING. I HAD TO USE THIS METHOD TO COMPLETE THE REMAINDER OF MY TRIP TO GET HOME, ACCELERATING EVERY TIME I NEEDED TO USE BRAKES, BECAUSE THE STALLING VEHICLE EVERY TIME HAD NO BRAKE FUNCTION. THIS CONDITION PUT ME IN A VERY BAD SITUATION, AS I ALSO HAD MY 5 YEAR OLD IN THE CAR WITH ME. THIS SYSTEM SHOULD BE RECALLED AS IT IS UNSAFE. REPLACING THE PCV VALVE CORRECTED THE PROBLEM. THERE IS ALSO NO NOTICE IN THE OPERATING MANUAL FOR THIS VEHICLE ABOUT THIS VACUUM SYSTEM PROBLEM, ESPECIALLY SINCE THE OPERATING MANUAL THAT CAME WITH THIS CAR IS FOR A PROTOTYPE SOFTWARE SYSTEM, AND DOESN'T EVEN MATCH MY VEHICLE. I HAVE COMPLAINED TO MERCURY/FORD ABOUT THIS INCORRECT MANUAL, BUT THEY DID NOT OFFER TO SEND ME A NEW ONE, AND SIMPLY TOOK THE INFORMATION AND DIDN'T EVEN RESPOND TO MY CONCERNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278241July 24, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, SEAT BELTS
MY TRANSMISSION FAILED WHILE I WAS DRIVING ON THE FREEWAY WITH MY CHILD IN THE CAR. THIS CAUSE MY CAR TO "BUCK" AND COME TO ALMOST COMPLETE STOP. THANKFULLY I WAS IN THE RIGHT LANE AND ABLE TO GET OFF ONTO THE SHOULDER. MY CAR THEN WOULD ONLY GO INTO 1ST AND 2ND GEAR. IT WOULD NOT SHIFT TO 3RD. I TOOK IT TO A SERVICE CENTER (ACTUALLY 3 OF THEM) WHO TOLD ME I NEED A NEW TRANSMISSION. THIS IS AN EXTREMELY DANGEROUS SITUATION OCCURRING WITH THESE CARS. THERE WERE NOT TELL TAIL SIGNS. IT WAS NOT SLIPPING OR RATTLING PREVIOUS TO THIS. IN SEARCHING THE INTERNET ON GOOGLE I FIND THERE ARE THOUSANDS OF PEOPLE WHO ARE HAVE EXPERIENCED THIS SAME PROBLEM WITH MERCURY OR FORD 2000-2003 VEHICLES. WHY ISN'T THERE A RECALL ON THIS PART. THIS IS UNACCEPTABLE. EVENTUALLY SOMEONE IS GOING TO GET HURT. THIS REPAIR IS GOING TO COST ME APPROX. $3000. IN ADDITION TO THIS ONE OF MY SEAT BELTS STOPPED WORKING. WHEN BUCKLED IT COMES UNDONE WHEN I AM DRIVING. THIS IS A REAR PASSENGER SEAT BELT WHERE MY CHILD SITS. HE CAN NOT REFASTEN IT BY HIMSELF. I NO LONGER SEAT HIM IN THAT PARTICULAR SEAT. BUT HOW LONG BEFORE THE OTHER STOP WORKING AS WELL. FOR SOME REASON YOUR WEBSITE WILL NOT TAKE THIS NUMBER. I JUST CALLED FORD AND THEY VERIFIED THE #. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273060June 8, 2009
POWER TRAIN
THE ISSUE WITH MY CAR THE TRANSMISSION I WAS DRIVING IT ONE THE INTERSTATE WHEN I STARTED TO HER A ROAR COMING FROM MY ENGINE AND THAT WHEN I NOTICED MY RPM WAS OFF THE CHART AND I STARTED TO GO SLOWER BY THE MINUTE AND AS I CALLED UP MY MECHANIC HE SAID IT WAS MY TRANSMISSION AND BEING FROM ANOTHER STATE AND ONLY HAVING 100 BUCKS IN THE POCKET IS NOT GOOD SO NOW IM STUCK IN A TOWN WITH NO JOB NOW NEEDING TO GET MY TRANSMISSION FIXED AND NOT HAVING A CAR TO DRIVE I CANT GET A JOB NOT HAVING A JOB MAKES ME LOSE MY CAR AND HAVING NO HOME LEFT FOR ME THAT'S JUST NOT RIGHT FORD SHOULD B THE ONES IN MY SHOES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269508May 20, 2009
VISIBILITY
OTHER VEHICLES OF THE SAME MAKE, MODEL, AND YEAR HAVE BEEN INCLUDED FOR A SAFETY RECALL REGARDING THE BRACKETS CONNECTING THE LIFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS. THE ADHESIVE HAS WORKED LOOSE AND THE CYLINDER WILL NOT HOLD OPEN THE GLASS; THE GATE HAS FALLEN AND WILL CONTINUE TO DO SO, RESULTING IN GLASS BREAKAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267353April 30, 2009
POWER TRAIN, STEERING
2002 MERCURY MOUNTAINEER - GEAR SHIFT MECHANISM FAILED WHEN TRYING TO SHIFT OUT OF PARK. VEHICLE REPAIRED BY BILLY-HOWEL FORD LINCOLN MERCURY, CUMMING, GEORGIA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267155April 28, 2009
SUSPENSION:REAR
FAILURE OF REAR COIL SPRING ON 2002 MERCURY MOUNTAINEER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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