Mercury Mountaineer Complaints (1999)

151 consumer complaints on file.

#732589September 26, 2000
TIRES
----- ORIGINAL MESSAGE ----- FROM: TOM STANGL [email protected] TO: [email protected]; [email protected]; [email protected]; [email protected] SENT: FRIDAY, SEPTEMBER 15, 2000 1:50 AM SUBJECT: FIRESTONE WILDERNESS AT BLOWOUT INQUIRY > ON JUNE 29, 2000, WHILE DRIVING FROM ST. PAUL, MINNESOTA TO DULUTH, I EXPERIENCED A BLOWOUT ON I35. MANY CARS WERE ON THE ROAD AT THE TIME, HOWEVER I WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD SAFELY AND CHANGE THE TIRE. THERE WAS NO DEBRIS IN THE ROAD AND NO OTHER CARS EXPERIENCED PROBLEMS AROUND ME. I DROVE TO A DULUTH FIRESTONE DEALER AND HAD THE TIRE REPLACED. UPON EXAMINING THE TIRE, THEY COULD NOT FIND A PUNCTURE. THE TIRE WAS TORN UP FROM THE HIGHSPEED FREEWAY INCIDENT AND MANEUVERING TO THE SIDE. THE TIRE WAS LOCATED ON THE PASSENGER REAR. THE RIM WAS NOT DAMAGED AND I PURCHASED A MATCHING TIRE FROM FIRESTONE. ATTACHED IS A LINE ITEM FROM MY MASTERCARD FOR YOUR REFERENCE. THE TIRES ARE WILDERNESS AT BRAND ON A 1999 MERCURY MOUNTAINEER WITH DOT CODE W2HL. THE TIRES HAD 13,590 MILES ON THEM AT THE TIME OF THE INCIDENT. I AM VERY CONCERNED THAT THIS INCIDENT IS TIED TO THE PROBLEMS CURRENTLY BEING EXPERIENCED BY OTHERS LEADING TO THE RECALL OF THIS LINE OF FIRESTONE TIRES. CURRENTLY THIS INCLUDES DOT CODE VDHL. I WOULD APPRECIATE YOUR COMMENTS ON THE EXPANSION OF THE RECALL TO INCLUDE MY TIRES NOW THAT IT APPEARS I HAVE EXPERIENCED THE SAME PROBLEM AS OTHERS WITH MORE SEVERE CONSEQUENCE. REGARDS, TOM STANGL WHITE BEAR LAKE, MN 06/29 FIRESTONE 00016918 DULUTH MN $111.50. *AK (DOT NUMBER: W2HL TIRESIZE: P235/75 R1)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555064September 20, 2000
TIRES:SIDEWALL
CONSUMER WAS TOLD THAT THE FIRESTONE TIRES WERE NOT COVERED UNDER RECALL BECAUSE THEY WERE NOT MANUFACTURED IN DECATUR, THE TIRES HAVE PIECES OF THE SIDEWALL BEGINNING TO PEEL AWAY. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731952September 20, 2000
TIRES:TREAD/BELT
I REVIEWED BLOWOUT/FAILURE DATA AND SAW A LARGE NUMBER OF W2HL TIRES THAT FAILED, I AM NOT CONVINCED THESE TIRES ARE ANY BETTER THAN THE VDHL RECALLED TIRES AND WANT THE RECALL TO BE WIDENED TO INCLUDE THE TIRES MADE AT THE WILSON, NORTH CAROLINA PLANT, AS THEY SEEM TO HAVE AN UNACCEPTABLE FAILURE RATE. *AK( DOT NUMBER: W2HL TIRE SIZE: 235 75 R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731739September 17, 2000
TIRES
UPON INSPECTION OF ALL 4 TIRES ON VEHICLE, 3 OF THE TIRES (1 DRIVER'S FRONT, 2 REAR) WERE NOTED TO HAVE SMALL CRACKS/SPLITS AROUND EACH TIRE SIDEWALL APPROXIMATELY 3 INCHES BELOW THE TOP OF THE TREAD. FRONT TIRE HAS THE GREATEST NUMBER OF CRACKS.( DOT NUMBER: W2HLIPY TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731406September 14, 2000
TIRES
TIRES ARE SHOWING SIGNS OF CRACKING IN THE TREAD. VEHICLE EXPERIENCES ABNORMAL SHAKING DURING SPEEDS IN EXCESS OF 40 MPH.( DOT NUMBER: W2HL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731410September 14, 2000
TIRES
VEHICLE VIBRATION NOTICED OFTEN AT HIGH SPEEDS (60-70 MPH). TIRES (4) REPLACED WITH NEW MICHELIN 235/75R15 LTX OWL 6C 104R 78868 TIRES ON 9/6/00. MILEAGE ON TIRES AND VEHICLE AT REPLACEMENT WAS 11,457( DOT NUMBER: W2HL TIRE SIZE: 235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731232September 13, 2000
TIRES
TIRE FAILED AS WE WERE EXITING EXPRESSWAY ON THE PASSENGER REAR SIDE. WE CALLED FOR SERVICE AND ROADRUNNER ROADSERVICE CAME AND REPLACED TIRE WITH SPARE AT APPROXIMATELY 4 PM I HAVE COPY OF RECEIPT. WE TOOK TIRE TO A FIRESTONE STORE AND THEY REPLACED TIRE FREE AFTER WE FORCED THE ISSUE, THEY DID NOT WANT TO REPLACE FOR FREE AT FIRST. TIRES HAVE BEEN PROPERLY ROTATED ON TIME AND TIRE PRESSURE HAS BEEN MAINTAINED AND CHECKED PROPERLY. TIRE MANUFACTURER WAS CHECKED BY FORD/MERCURY SERVICE DEPT AND WE WERE TOLD OUR TIRES WERE MADE IN CANADA AND THEREFORE WE ARE NOT ELIGIBLE FOR REPLACEMENT EVEN THOUGH WE HAVE HAD A TIRE FAILURE. FIRESTONE KEPT THE TIRE THAT THEY REPLACED SO WE DO NOT HAVE IT IN OUR POSSESSION. *AK( DOT NUMBER: VN TIRE SIZE: 23575R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731266September 13, 2000
TIRES:SIDEWALL
THIS TIRE IS NOT ON THE RECALL LIST, ALL TIRES ARE SPLITTING ON THE SIDEWALLS. *AK( DOT NUMBER: W2HL TIRE SIZE: P225/70R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870126September 11, 2000
TIRES:TREAD/BELT
ORIGINAL TIRES ON A 1999 FORD MOUNTINEER; MECHANIC THAT SERVICED VEHICLE TOLD CONSUMER TIRE WAS BAD, CONSUMER WAS EXPIERENCING A VERY BAD VIBRATION, SO CONSUMER REPLACED THE FIRESTONE TIRES WITH MICHELIN, AND THE VIBRATION WENT AWAY.*AK FIRESTONE WILDERNESS AT P225/70/R15 *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870045September 8, 2000
TIRES:TREAD/BELT
PE00.020; CONSUMER WAS TRAVELING ON HIGHWAY AND VEHICLE WOULD SHAKE AND VIBRATE . TIRES RUN OUT SIDEWAY, AND CONSUMER TOOKS HIS VEHICLE TO THE DEALERSHIP. THE TIRE ARE FIRESTONE WILDERNESS#AT P235/75R1. HE HAS NOTIFIED FIRESTONE.*AK FIRESTONE WILDERNESS AT P235/75/15 *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869979September 8, 2000
TIRES:TREAD/BELT
PE00020, ORIGINAL EQUIPMENT ON 1999, MERCURY MOUNTAINEER,TIRE SIZE P23575R15, DOT VDHLIPY4198. PASSENGER'S REAR TIRE TREAD BLEWOUT OF THE RIM WHICH MAY HAVE CAUSED A CRASH. LUCKILY, DRIVER HAD CONTROL OF VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730618September 7, 2000
TIRES
THE DEALER WAS NOTIFIED ON FOUR DIFFERENT OCCASIONS OF THE OBVIOUS TIRE PROBLEM. THE DEALER BALANCED, ROTATED AND ALIGNED THE TIRES. WHEN THE PROBLEM PERSISTED THE DEALER ADVISED THAT I NOTIFY THE FIRESTONE TIRE AND SERVICE CENTER. I WENT TO THE FIRESTONE DEALER AND UPON INSPECTION OF THE TIRES WAS TOLD THAT THE LEFT FRONT TIRE WAS VERY DANGEROUS BECAUSE THE BELTS INSIDE THE TIRE WERE SEPARATING. THE REPRESENTATIVE ALSO CHECKED THE RIGHT FRONT TIRE AND FOUND IT TO ALSO HAVE SEPARATED BELTS. THE FIRESTONE REPRESENTATIVE RECOMMENDED FOR SAFETY THAT I REPLACE ALL 5 TIRES. THE DEALER PRORATED THE TIRES BASED ON THE AMOUNT OF TREAD REMAINING ON THE TIRES. AS A SAFETY MEASURE I HAD THE TIRES (WILDERNESS AT) REPLACED WITH UNIROYAL TIGER PAWS AT A COST OF $200.32. I FEEL THAT I SHOULD NOT HAVE HAD TO BEAR THE COST OF REPLACING THE TIRES. THE BELTS WERE SEPARATING DUE TO DEFECTIVE MANUFACTURE AND SHOULD HAVE BEEN REPLACED AT NO COST TO ME. AS A SINGLE INDIVIDUAL WHO USES THE VEHICLE EXTENSIVELY TO TRAVEL THE DEFECTIVE TIRES WERE A SAFETY HAZARD.( DOT NUMBER: W2/235 TIRE SIZE: 75 15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869947September 7, 2000
TIRES:TREAD/BELT
CONSUMER HAD RECEIVED A RECALL NOTICE ON THE FIRESTONE TIRES, P235/75R15 VD. HAS TO WAIT ON A WAITING LIST TO HAVE TIRES REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554309September 5, 2000
TIRES
FIRESTONE WILDERNESS AT TIRES (P23575R15) WORE UNEVENLY EVEN WITH TIRE ROTATIONS EVERY 3 MONTHS. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554076August 28, 2000
TIRES
RIGHT FRONT FIRESTONE WILDERNESS AT TIRE BLEWOUT CAUSING DAMAGE TO THE RIM, THE BLOWOUT WAS SO SEVERE IT TOOK OVER A HALF HOUR TO CHANGE THE TIRE. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868969August 28, 2000
TIRES:TREAD/BELT
CONSUMER HAS A 99 MERCURY MOUNTAINEER. CONSUMER TOOK VEHICLE TO SEE IF TIRES WERE OKAY. FIRESTONE CENTER PUT THE VEHICLE UP ON A RACK & FOUND THAT TREAD COULD BE EASILY PULLED OFF BY THE FINGER. 10 INCHES & 12 INCH PORTION FROM EACH SIDE. THEY IMMEDIATELY REPLACED THAT ONE WITH A FIRESTONE RECALL TIRE. ANOTHER FIRESTONE DEALER REPLACED THE SET WITH BRIDGESTONE HT. THE DOT# UNKNOWN.*AK THE DEALER CHARGED THE CUSTOMER 50% OF THE COST OF REPLACING NON RECALL TIRES. THE CUSTOMER WANTS REIMBURSEMENT OF THE EXPENSES. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729059August 25, 2000
TIRES:BEAD
ALL FOUR TIRES HAVE BAD SIDEWALL CRACKING ALONG TIRE BEADS, HAVE TALKED TO LOCAL MERCURY DEALER IN ALGONAC MI AND SENT E-MAIL IN REGARD TO THIS PROBLEM TO FORD. IN BOTH CASE TO NO RESULTS.( DOT NUMBER: VNHL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728773August 23, 2000
TIRES
VEHICLE WAS GOING SOUTH ON NYS RTE 41 AT 40MPH AND BEGAN PULLING LEFT, DRIVER STEERED TO THE RIGHT. THE NEXT THING I REMEMBER THE VEHICLE HAD CROSSED THE NORTHBOUND LANE AND WAS ON ITS LEFT SIDE IN A 5 FT DITCH EAST OF THE NORTHBOUND LANE. THE FRONT AND SIDE AIRBAGS DID NOT DEPLOY AND THE LEFT FRONT TIRE WAS OFF THE RIM LAYING UNDER THE LEFT FRONT DOOR. ALL TIRES HAD BEEN ROTATED AND PROPERLY MAINTAINED AT 26 LBS AS RECOMMENDED ON THE MANUFACTURES STICKER ON THE LEFT FRONT DOOR. THESE TIRES ARE NOT INCLUDED IN THE RECENT RECALL, AS THEY DO NOT HAVE THE "VD" DOT #. THE TREAD DID NOT SEPORATE, BUT WAS SIMILAR TO ACCIDENTS AS DEPICTED ON THE NATIONAL TV NEWS.( DOT NUMBER: W2HL 1PY TIRE SIZE: P235/75R15 )
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#868360August 22, 2000
TIRES:TREAD/BELT
PE00 020, CONSUMER WAS TRAVELING ABOUT 45MPH ON SIDE ROAD AND HEARD A BANGING NOISE, VEHICLE VEERED LEFT TO RIGHT. SHE WAS ABLE TO CONTROL VEHICLE AND STEERED ONTO THE SHOULDER IN THE SAND. RIGHT REAR TIRE TREAD HAD SEPARATED FROM RIM, AND TIRE WAS HITTING UP AGAINST VEHICLE AND IT WAS VERY HOT. FIRESTONE WILDERNESS AT, P23575R15, AND DOT W2HLITY488. THERE WERE NO INJURIES. SHE CONTACTED FIRESTONE. MANUFACTURER TOLD HER THAT THIS TIRE NOT ON RECALL. CONSUMER REPLACED ALL FOUR TIRES WITH MICHELIN TIRES.*AK FIRESTONE WILDERNESS AT P235/75/R15 *MW
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#728541August 21, 2000
TIRES
TIRE BLOWOUT WHICH DAMAGED THE RIGHT FRONT RIM - COULDN'T AFFORD A NEW RIM, THUS MY TIRE IS NOT IN COMPLETE BALANCE.( DOT NUMBER: TIRE SIZE: P23575R-15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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