Mercury Mountaineer Complaints (2002)

372 consumer complaints on file.

#10340877July 1, 2010
LATCHES/LOCKS/LINKAGES, VEHICLE SPEED CONTROL
I WAS DRIVING MY 2002 MERCURY MOUNTAINEER ON VACATION IN FLORIDA 1400 MILES FROM HOME WITH MY KIDS, I WAS ON THE INTERSTATE 75 ON ALLIGATOR ALLEY WHEN I WAS COMING UP ON TWO SEMI TRUCKS, I APPLIED THE BRAKE AND INSTEAD OF THE CRUISE CONTROL SHUTTING OFF IT SPED UP FAST SENDING ME TOWARDS THE SEMI TRAILERS GOING ABOUT 85 MPH, I SLAMMED ON THE BRAKES AND VEERED OFF THE INTERSTATE ONTO THE SHOULDER AND GRABBED THE GEAR SHIFT LEVER TO DOWNSHIFT TO SLOW IT DOWN AND THE SHIFT LEVER BROKE OF IN MY HAND, I GOT THE SUV HOME AND CONTACTED THE FORD DEALER AND I WAS TOLD THAT THERE IS A RECALL ON THE CRUISE CONTROL FOR FAILURE BUT THAT I HAVE TO PAY AROUND 1 THOUSAND DOLLARS FOR THE SHIFTER ARM THAT BROKE OFF WHEN THE CRUISE CONTROL DEFECT CAUSED ALL OF THIS IN THE FIRST PLACE AND THE SHIFTER ARM SHOULD BE A RECALL ALSO AS THERE ARE THOUSANDS AND THOUSANDS OF INSTANCES OF SHIFTER ARMS BREAKING ON THESE MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336888June 17, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 MERCURY MOUNTAINEER, I HAVE HAD MORE PROBLEMS ON THIS CAR THAN ARE COUNTABLE. THE TRANSMISSION HAS SLOWLY BEEN SLIPPING SINCE I BOUGHT THE VEHICLE. I HAVE HAD TO REPLACE THE TRANSFER CASE WITHIN THE PAST TWO MONTHS, AND NOW MY CHECK TRANSMISSION LIGHT AND OD OFF LIGHT IS ON. MECHANICS NOW SAY I NEED A NEW TRANSMISSION. I HAVE LOOKED AT NUMEROUS REVIEW ON THIS MAKE AND MODEL CARS AND ALL HAVE TRANSMISSION PROBLEMS, AND THOSE WHO SAID THEY REPLACED THE TRANSMISSION, THE PROBLEM RECURRED AND IT WAS A WASTE OF MONEY. I AM JUST TRYING TO FIGURE OUT WHAT TO DO THESE PRICES IS GETTING VERY COSTLY FOR A CAR THAT SEEMS LIKE CANNOT BE REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336445June 15, 2010
STRUCTURE:BODY, POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
I OWN A 2002 MERCURY MOUNTAINEER. THE TAILGATE DEVELOPED A CRACK BETWEEN THE EMBLEM AND THE REAR GLASS LIFT. IT WAS FIXED ONCE ALREADY AND HAS SINCE CRACKED AGAIN. SINCE THIS CRACK HAS DEVELOPED, THE DOOR AJAR LIGHT HAS COME ON. I HAVE NOTICED THE SAME CRACK IN ALMOST EVERY FORD EXPLORER AND MOUNTAINEER THAT I SEE. I CONTACTED THE DEALER TO HAVE IT REPAIRED AGAIN AND WAS TOLD THAT THEY ONLY COVER THE REPAIR ONCE. I DON'T FEEL I SHOULD HAVE TO PAY OUT OF POCKET FOR AN OBVIOUS MANUFACTURING DEFECT. I THEN CONTACTED FORD AND WAS TOLD THERE IS NOTHING THEY CAN DO FOR ME. KEEP IN MIND, I HAVE ALSO HAD NUMEROUS VISITS FOR MY TRANSMISSION HAVING ISSUES FROM THE BEGINNING AND I HAVE ALSO HAD ISSUES WITH THE CRUISE CONTROL WHERE IT SUDDENLY "TAKES OFF" AND GOES REALLY FAST. FORD NEEDS TO STAND BY IT'S VEHICLES AND FIX THEM WHEN THERE ARE OBVIOUS MANUFACTURER DEFECTS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335885June 11, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, PARKING BRAKE, POWER TRAIN:DRIVELINE, SUSPENSION:REAR
2002 MERCURY MOUNTAINEER AWD V8 - APPROXIMATELY JANUARY AND MAY 2009 BOTH REAR HUB BEARINGS WENT BAD AT 87,000 AND 90,000 MILES , BOTH SETS OF EMERGENCY BRAKE SHOES WERE DISINTEGRATED WHEN TAKEN OFF . REAR COIL SPRINGS ARE BROKEN . FRONT DIFFERENTIAL BOX HAS LEAKED FOR SOME TIME NOW . REAR END AXLE SEAL HAS BEEN LEAKING FOR SOME TIME NOW . GOING ON 4TH SET OF BRAKES ON FRONT . JUNE 2010 AT 109,000 MILES TRANSMISSION FINALLY WENT OUT - AFTER ACTING UP FROM TIME OF PURCHASE AT 37,000 MILES - IT WOULD SLIP WHEN PUT IN DRIVE AT FIRST MORNING STARTUP AND WOULD JERK ERRATICALLY AT LOW SPEEDS - WE HAVE NEVER PULLED ANYTHING WITH VEHICLE . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334242June 2, 2010
STEERING, POWER TRAIN, VISIBILITY
I HAD DRIVEN MY 2002 MOUNTAINEER TO WORK, I GENTLY PULLED BACK ON THE GEAR SHIFT, TO PUT IT INTO PARK, AND IT BROKE OFF IN MY HAND. I HAD TO LEAVE IT IN DRIVE AND ALSO HAD TO LEAVE MY KEYS IN THE CAR. I DIDN'T REALLY WORRY ABOUT IT BEING STOLEN BECAUSE IT WON'T GO ANYWHERE. I FEEL THAT FORD SHOULD HAVE PUT A RECALL ON THIS MODEL OF MOUNTAINEER, DO TO SO MANY PROBLEMS. TRANSMISSIONS, AUTO WINDOWS, GEAR SHIFTS, WHEEL WELDS, AND NOW A FIRE MAY START IN THE CAR EVEN IF IT'S NOT RUNNING. REALLY, I GUESS WE WILL HAVE TO WAIT TILL ONE OF THEM BLOWS UP, KILLING SOMEONE, BEFORE FORD WILL LISTEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332184May 25, 2010
STEERING, POWER TRAIN
GEAR SHIFT LEVER BROKE OUT OF STEERING COLUMN. TOTALLY BROKEN METAL PIECE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327816April 27, 2010
ELECTRICAL SYSTEM, TIRES, SUSPENSION:FRONT, SUSPENSION
THE TRANSMISSION KEEPS SLIPPING CAUSING THE CAR TO STALL AND STUTTER IN TRAFFIC HAD TO HAVE IT REBUILT IN 2008 COSTING $3600.00, THE DIFFERENTIALS CAUSING PROBLEMS ON FRONT AND REAR WITH THE CAR WHEELS SPINNING AND STICKING AT TIMES, THE TIRES (ALL FOUR) BALLING OUT FROM THE INSIDE OUT HAVING TO REPLACE THEM EVERY THREE TO FOUR MONTHS, THE POWER LOCKS, RADIO, INTERIOR LIGHTS ALL WORK WHEN THEY WANT TO LIKE ITS A SHORTAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327495April 26, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER.WHILE PARKING, THE GEAR SHAFT SUDDENLY BROKE. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326591April 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THE PROBLEM WAS NOT NOTICEABLE AT FIRST. THE SUV FELT HEAVY WHEN ACCELERATING, IT WILL JERK EVERY NOW AND THEN IT WAS LIKE THIS FOR A PERIOD OF TWO DAYS THEN THE O/D LIGHT FLASHED RAPIDLY AND ON THE MESSAGE CENTER IT DISPLAYED CHECK TRANSMISSION< THE TRANSMISSION CONSTANTLY SLIPS ON EVERY GEAR IT REVS WITHOUT ACCELERATING AND WHEN UNEXPECTED IT CATCHES ITSELF AND LUNGES JERKS FORWARD. IT ALSO MAKES A LOUD NOISE WHENEVER THE TRANSMISSION SHIFTS GEARS. THIS IS EVERYTIME THE VEHICLE IS IN USE. I HAVE NO OTHER MEANS OF TRANSPORTAION . I TOOK IT TO GET DIAGNOSTICS CHECKED AND THEY TOLD ME THE TRANSMISSION WAS FAULTY THAT THERE HAD BEEN HUNDREDS OF COMPLAINTS IN MY AREA DEALING WITH THE SAME MAKE AND MODEL AND YEAR. I HAVE NOT TRIED TO CORRECT THE FAULTY TRANNY . I BELIEVE FORD SHOULD CONSIDER THE SAFETY OF IT CUSTOMERS /CONSUMERS AND SHOULD HAVE A NATIONWIDE RECALL TO REPAIR SUCH FAULTY TRANSMISSION. I HAVE BEEN MORE CLOSE TO CRASHING THIS YEAR THAN ALL MY YEARS OF DRIVING. THIS FAULTY TRANSMISSSION IS DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322986March 31, 2010
STEERING
GEAR STUCK IN PARK. UPON RELEASE GEAR SHIFT BROKE FROM STEERING COLUMN. $2000 IN REPAIR/DAMAGE. UNABLE TO FIND USED PART AS IT IS SELLS QUICKLY DUE TO THIS BEING A COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322364March 26, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION PROBLEM. LESS THAN 80,000 MILES ON VEHICLE. MAINTENANCE KEPT UP TO DATE. I STARTED THE CAR AND BEGAN TO DRIVE AWAY WHEN SUDDENLY IT WOULD NOT PICK UP SPEED AND IT KEPT JERKING. IT WAS NOT DRIVEABLE AT ESPECIALLY ON A HIGHWAY. EVERYWHERE I WENT TOLD ME IT WAS THE TRANSMISSION. IT COST ME OVER $2,000.00 FOR ANOTHER TRANSMISSION. I AM SHOCKED TO SEE SO MANY OTHERS WITH TRANSMISSION PROBLEMS. I HAD NO PROBLEMS AT ALL WITH THIS VEHICLE UNTIL THIS HAPPENED. I FIND IT STRANGE THAT I NEVER HAD ANY OTHER MAINTENANCE PROBLEMS WITH THIS CAR AND SUDDENLY I LOSE A TRANSMISSION. IT SOUNDS LIKE A RECALL WAS DUE TO MYSELF AS WELL AS THOUSANDS OF OTHERS WITH THIS SAME MAKE AND MODEL. I WAS READY TO MAKE MERCURY MY MAIN CHOICE OF VEHICLE BUT AFTER THIS, I DON'T THINK SO. I WOULD LOVE TO BE INCLUDED IN A CLASS ACTION SUIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322078March 25, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE VEHICLE WAS PARKED AND THE CONTACT STATED THAT THE GEAR SHIFTER BROKE OFF WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE STEERING COLUMN WAS IN THE PROCESS OF BEING REPLACED. THE FAILURE AND CURRENT MILEAGES WERE 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321438March 22, 2010
VISIBILITY:GLASS, SIDE/REAR
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS PARKED THE CONTACT ATTEMPTED TO CLOSE THE WINDSHIELD ON THE REAR LIFT GATE AND IT SHATTERED. THE DEALER WAS NOTIFIED AND INFORMED THE CONTACT THAT NHTSA RECALL # 01I010000, VISIBILITY GLASS, SIDE/REAR HAD ALREADY BEEN SERVICED ON THE VEHICLE. PRIOR TO THE RECENT FAILURE THE CONTACT HAD THE REAR WINDSHIELD REPAIRED ON 4 DIFFERENT OCCASIONS. THE DEALER STATED THAT THE THREE YEARS AGO THE WINDSHIELD RECALL REPAIR WAS SATISFIED. THE MOST RECENT REPAIR WAS MADE IN APRIL OF 2007. THE APPROXIMATE CURRENT AND FAILURE MILEAGES WERE 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320568March 17, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
OUR 2002 MERCURY MOUNTAINEER'S TRANSMISSION BLEW AFTER 116,000 MILES. WE HAVE SPOKEN WITH SEVERAL TRANSMISSION SHOPS TO GET AN ESTIMATE TO FIX IT AND THEY ALL TOLD US THE MOUNTAINEER IS FAMOUS FOR THIS DEFECT AND NO ONE, INCLUDING NHTSA HAS DONE ANYTHING ABOUT THIS. I THINK IT IS GROSSLY UNJUST THAT A CAR'S TRANSMISSION FAILS AFTER ONLY 90-100,000 MILES AND IT'S SO COMMON THAT IT IS APPARENTLY ACCEPTED. THIS IS WRONG. I AM CERTAIN IF YOU INVESTIGATE THE SHEER NUMBER OF MOUNTAINEERS WITH THIS PROBLEM THAT IT WILL PROMPT A RECALL AND AT LEAST A FIX AT NO COST TO THE UNSUSPECTING OWNER WHO HAS FAITHFULLY MAINTAINED THEIR VEHICLE IN EVERY WAY, ONLY TO HAVE THIS HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319971March 15, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION ON THE EARLY MODEL 2002'S GO BAD EARLY. RESEARCH ON THE INTERNET REVEALED MANY MANY COMPLAINTS. I FOUND A FEW THAT SAID THAT FORD WAS AWARE OF THE PROBLEM. REDESIGNED THE TRANSMISSION IN THE MIDDLE OF THE YEAR, BUT WILL NOT CORRECT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317828March 8, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT HAS A 2002 MERCURY MOUNTAINEER. THE CONTACT FEELS THAT THE VEHICLE IS EXPERIENCING THE SAME FAILURE AS RECALL CAMPAIGN (04V442000) ISSUED FOR THE 2002 FORD EXPLORER. THE VEHICLE HAS A CRACK GOING FROM THE GLASS ALL THE WAY DOWN PAST THE MOUNTAINEER EMBLEM ON THE BACK HATCH OF THE VEHICLE. THE CONTACT HAS HEARD OF REAR WINDOWS EXPLODING ON THE FORD VEHICLE BECAUSE OF THIS PROBLEM AND THINKS THIS IS A SAFETY HAZARD FOR THIS VEHICLE. THE FAILURE MILEAGE WAS 52489 AND THE CURRENT MILEAGE WAS 53000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315635March 2, 2010
STEERING:COLUMN
SHIFTING GEARS FROM REVERSE TO DRIVE WHEN GEAR SHIFTER BROKE OFF IN MY HAND LEAVING CAR STUCK IN REVERSE WITH NO WAY OF CHANGING GEARS. HAD TO HAVE COMPLETE STEERING COLUMN REPLACED BECAUSE COLUMN IS NOT DESIGNED TO LET YOU REPLACE THE BROKEN PART ONLY. HAD TO SEARCH FOR THE PART IN JUNK YARDS AND ALL THE COLUMNS THAT COULD BE FOUND IN JUNKYARDS HAD THE SAME TROUBLE BROKEN OFF SHIFTER. HAD TO ORDER A NEW STEERING COLUMN AND I DO HAVE THE OLD COLUMN AND RECEIPTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314979February 28, 2010
SUSPENSION:REAR
REAR COIL SPRING FAILURE - COMPLETELY BROKEN IN TWO POSES A MAJOR SAFETY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314683February 26, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
MY MERCURY MOUNTAINEER IS HAVING TRANSMISSION ISSUES. I HAVE READ THROUGH EVERYTHING I COULD FIND AND APPARENTLY THIS IS A VERY COMMON PROBLEM WITH THE 2002 FORDS YET THEY ARE UNWILLING TO DO ANYTHING TO FIX IT. I WAS DRIVING DOWN THE FREEWAY WITH MY 7 MONTH OLD DAUGHTER WHEN THE TRANSMISSION DECIDE TO SLIP OUT OF GEAR AND LUCKILY I WAS IN THE SLOW LANE AND ABLE TO GET ONTO THE EMERGENCY LANE WITHOUT GETTING HIT BECAUSE I WAS NO LONGER ACCELERATING OD LIGHT STARTED BLINKING RIGHT BEFORE THIS HAPPENED. I TALKED TO MY MECHANIC AND WAS INFORMED THAT FORDS TRANSMISSION IN 2002 WAS BAD AND HE REBUILD/REPLACES MORE ON THAT VEHICLE THAN ANY OTHER VEHICLE AND THEY SHOULD BE RECALLED. I CALLED FOR AND THEY SAID IN SHORT ITS MY PROBLEM. NOW I AM LOOKING AT A 2000 DOLLAR REPAIR BECAUSE OF FORD NOT DOING ANYTHING ABOUT THERE FAULTY TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312800February 22, 2010
POWER TRAIN
TRANSMISSION SLIPS ON MY 2002 MERCURY MOUNTAINEER 6 CYLINDER AWD. THERE IS A COMMON PROBLEM WITH THIS TRANSMISSION THROUGHOUT 2002 MERCURY MOUNTAINEER OWNERS. WHY HAS THERE BEEN NO RECALL ON THIS TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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