Mercury Mountaineer Complaints (2008)

96 consumer complaints on file.

#10547863October 14, 2013
SEATS, INTERIOR LIGHTING, STRUCTURE
WHILE DRIVING THE DRIVER SEAT SLIDES BACK INTO EXIT FORM AND IT IS HARD TO REACH THE GAS AND BRAKES AND THE INTERIOR LIGHTS COME ON. THIS HAPPENS PERIODICALLY WHILE DRIVING IF YOU TOUCH THE IGNITION AS IF YOU ARE GOING TO START THE VEHICLE THE SEAT WILL GO BACK INTO PLACE AND THE INTERIOR LIGHTS WILL GO OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545472September 26, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE DRIVER'S SIDE SEAT INDEPENDENTLY ENGAGED INTO THE EASY EXIT POSITION AS THE INTERIOR LIGHTS FLASHED ON AND OFF. THE VEHICLE WAS TAKEN TO A MECHANIC WHERE A DIAGNOSTIC WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE IGNITION SWITCH AND THE CYLINDER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536855August 23, 2013
ENGINE
I HAVE 2 BROKEN BOLTS ON MY RT SIDE EXHAUST MANIFOLD AND ONCE AND A WHILE CAN SMELL EXHAUST FUMES IN THE TRUCK. I'VE TAKEN IT TO FIVE SEPARATE MECHANICS FOR DIAGNOSTICS THE REPAIRS ARE VERY EXPENSIVE AND EVERYONE SAID THERE SHOULD BE A RECALL FOR THIS. AFTER A LITTLE RESEARCH THERE ARE HUNDREDS IF NOT THOUSANDS WITH THIS SAME PROBLEM I HAVE GRANDCHILDREN WHO HAVE TO DRIVE IN THIS TRUCK EVERY DAY AND ARE SUBJECT TO DANGEROUS FUMES WHY !!!!!!!!! HASN'T FORD DONE ANYTHING ABOUT THIS. I CALLED FORD TELL THEM WHAT THE PROBLEM IS AND GET NOWHERE THERE EXACT WORD ARE ( THERE ISN'T ENOUGH COMPLAINTS ABOUT THIS PROBLEM ) BS !! LOOK ON THE INTERNET AND YOU'LL SEE NHTSA NEEDS TO HELP PEOPLE WITH THIS NOW BEFORE IT'S TO LATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515789June 8, 2013
SEATS
WHEN YOU HIT A BUMP WHILE DRIVING THE DRIVER'S SEAT MOVES ALL THE WAY BACK TO THE EASY ENTER/EXIT POSITION AND THE DOME LIGHT COMES ON. I AM A SHORT PERSON OF 5' AND WHEN THIS HAPPENS I CANNOT REACH THE PEDDLES AND HAVE TO EXTEND MY ARMS ALL THE WAY TO REACH THE STEERING WHEEL. I HAVE TO REACH DOWN AND MANUALLY MOVE THE SEAT BACK. SINCE MY SPEED DECREASES SUDDENLY I AM AFRAID SOMEONE WILL REAR END ME ONE DAY. I UNDERSTAND THAT THIS IS HAPPENING ON MORE THAN ONE 2008 MERCURY MOUNTAINEERS AND TO HAVE IT REPAIRED WILL COST HUNDREDS OF DOLLARS. I AM RETIRED WITH A DISABILITY AND ON A FIXED INCOME AND CANNOT AFFORD TO HAVE THIS FIXED. THIS IS A SERIOUS SAFETY HAZARD AND DO NOT KNOW WHY FORD WILL NOT ISSUE A RECALL. I HOPE NO ONE IS SERIOUSLY OR FATALLY INJURED BECAUSE OF THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514326May 30, 2013
SEATS
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH OVER A ROAD BUMP, THE FRONT DRIVER'S SIDE POWER SEAT MOVED BACKWARD AND FORWARD INDEPENDENTLY. THE INTERIOR LIGHTS BEGAN TO ILLUMINATE AS THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 72,222.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508518April 17, 2013
SEATS
WHILE DRIVING THE VEHICLE, THE DRIVER'S SEAT WILL MOVE BACKWARDS TO THE "EASY EXIT" POSITION WITHOUT WARNING. IT DOES THIS WHENEVER THE VEHICLE IS JARRED FROM ROAD CONDITIONS OR WHEN THE DRIVER'S KNEE BUMPS THE IGNITION. THIS HAPPENS AT LOW AND HIGH SPEEDS. MY WIFE IS SHORT AND THIS DEFECT MOVES HER OUT OF REACH OF THE BRAKE PEDAL. THIS HAPPENS NEARLY EVERY TIME WE DRIVE THE VEHICLE. THIS IS EXTREMELY DANGEROUS AND NEEDS TO BE RECALLED AND FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498430February 17, 2013
SEATS, EXTERIOR LIGHTING
WHILE DRIVING ON THE FREEWAY, THE DRIVER'S SEAT MOVED BACKWARDS. I WAS UNABLE TO REACH THE BRAKE OR GAS AND WAS NEARLY IN AN ACCIDENT AS I WAS UNAWARE AS TO WHAT WAS GOING ON. THE DOME LIGHTS AND THE EXTERIOR EXIT LIGHTS LIT UP AS WELL. SINCE THIS DATE, THIS HAS HAPPENED NUMEROUS TIMES. IT IS A MAJOR SAFETY ISSUE AND SHOULD BECOME A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497748February 11, 2013
SEATS
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE DRIVER SEAT MEMORY ADJUSTING SYSTEM FAILED AND CAUSED THE DRIVER SEAT TO ERRONEOUSLY MOVE BACKWARDS. THE CONTACT WAS ABLE TO MOVE THE KEY FORWARD TO PLACE THE SEAT BACK TO NORMAL SETTING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC. THE VEHICLE WAS INSPECTED BY A PRIVATE MECHANIC WHO STATED THAT THE FAILURE WAS LOCATED AT THE IGNITION CYLINDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000 AND THE CURRENT MILEAGE WAS 65,000. UPDATED 3/13/13 *CN UPDATED 03/19/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496692February 7, 2013
ENGINE
VEHICLE IS MISSING, NOW SHAKING. NEED SPARK PLUG REPLACED BUT IS STUCK. NEEDED SPECIAL TOOL/EQUIPMENT TO GET OUT. WILL BE VERY COSTLY. I SHOULDN'T HAVE TO HAVE THIS PROBLEM SINCE I ONLY PURCHASED IT ALMOST 2 YRS AGO. I AM REALLY CONTEMPLATING SUING!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495270January 30, 2013
VEHICLE SPEED CONTROL, SEATS, ELECTRICAL SYSTEM
WHILE DRIVING ON HIGHWAY DRIVERS SEAT WENT FORWARD INDEPENDENTLY WITHOUT WARNING AND SEAT WENT IN THE LAST MEMORY POSITION AS FAR FORWARD AS POSSIBLE POSITION JAMMING DRIVERS FOOT ON GAS PEDAL FOR AN UNSPECIFIED AMOUNT OF TIME, AND DOME LIGHT CAME ON. DRIVER COULD NOT GET FOOT OFF GAS PEDAL AND COULD ONLY GET THE SEAT TO GO BACK BY MANUALLY USING THE SEAT BUTTONS. DRIVERS SEAT WAS SO FAR FORWARD IT WAS VERY DIFFICULT FOR DRIVER TO GET HAND BETWEEN DOOR AND SEAT TO GET TO BUTTON AND DRIVER WAS SO FRANTIC AND SCARED TRYING TO MAINTAIN VEHICLE CONTROL WHILE ATTEMPTING TO GET HAND BETWEEN SEAT AND DOOR TO REACH AND FIND CORRECT BUTTON TO MOVE SEAT BACK WHEN THERE ARE 3 DIFFERENT SEAT BUTTONS. DRIVER HAS DISABLED PERSON THAT SETS BEHIND DRIVERS SEAT SO DRIVERS SEAT UPON DISABLED PERSON ENTERING VEHICLE IS ALWAYS PUT IN THE FARTHEREST POSITION FORWARD TO ENABLE DISABLED PERSON SPACE TO GET IN VEHICLE. UPON FINALLY GETTING SEAT BACK DRIVER HAS NO RECOLLECTION OF ANY EVENTS OCCURRING AFTERWARD BECAUSE DRIVER WENT INTO SHOCK. TOOK VEHICLE TO DEALERSHIP TO FIND PROBLEM SHOP MANAGER GOT IN ATTEMPTING TO DUPLICATE PROBLEM INSTEAD THE SEAT WOULDN'T EVEN MOVE AS IT'S AUTOMATICALLY PROGRAMMED TO DO, THEN SEAT ROCKED BACK AND FORTH, THEN WENT ALL THE WAY FORWARD. DEALERSHIP MADE TWO NEW IGNITION KEYS TO REPLACE THE WORN KEY, REPLACED COMPUTER MEMORY CYLINDER IN STEERING WHEEL WHERE IT WAS FOUND IF WORN IGNITION KEY LOST CONTACT BECAUSE OF KEY BEING WORN, WITH CYLINDER, SEAT HAD A MIND OF IT'S OWN. THIS RESULTED IN A SPEEDING TICKET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488631December 12, 2012
SEATS, ELECTRICAL SYSTEM
PURCHASED A USED 2008 MERCURY MOUNTAINEER ALMOST A YEAR AGO, IN APPROX OCT 2012 THE DRIVER'S SEAT STARTED MOVING BACK AND FORTH WHILE DRIVING. WHEN THE SEAT MOVED BACK IT WAS ALMOST SO FAR BACK I COULDN'T HOLD ONTO STEERING WHEEL OR KEEP FOOT ON BRAKE PEDAL. TOOK VEHICLE TO MCCOY MILLS FORD AND THEY COULD NOT DUPLICATE OCCURRENCE. SINCE THAT DATE THIS HAS HAPPENED MULTIPLE TIMES AND I FIGURED OUT IT HAS SOMETHING TO DO WITH THE IGNITION SWITCH. IF THE CAR GETS ANY MINOR JOLT AS IN RIDING ON ROUGH STREET OR GOING OVER SPEED BUMP, IGNITION APPARENTLY SHIFT WHICH TRIGGERS SOMETHING IN THE SENSOR AND OFF YOU GO. MOST RECENT OCCURRENCE WAS ON 12/11/2012 WHILE DRIVING THROUGH A LOCAL WALMART PARKING LOT; SLOWLY WENT OVER SPEED BUMP AND SEAT STARTED MOVING ON ITS OWN. SINCE THE OCCURRENCES ARE BECOMING MORE FREQUENT DECIDED TO TAKE CARE BACK IN NOW THAT I KNOW IT HAS SOMETHING TO DO WITH IGNITION SWITCH. CALLED FORD CUSTOMER CARE CENTER AND SPOKE TO A REP WHO STATED THEY DIDN'T HAVE ANY RECALLS FOR SUCH A MATTER AND MY BUMPER-TO-BUMPER HAD EXPIRED SO I WOULD HAVE TO INCUR COST TO REPAIR. WENT BACK TO MCCOY MILLS FORD WAS TOLD THAT THE KEYSENSE WOULD NEED TO BE REPLACED AND COST WOULD BE $390 - $400+. THIS SHOULD REALLY BE A RECALL ITEM, ESPECIALLY AFTER READING THE NUMBER OF POSTINGS ON THIS SITE FOR THE SAME THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472892August 29, 2012
SEATS
I WAS DRIVING ALONG AND THE DRIVER SEAT STARTED GOING BACK. THIS IS HAPPENING FREQUENTLY. IT WILL GO SO FAR BACK THAT I CANNOT REACH BRAKES OR GAS PEDALS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471884August 22, 2012
SEATS
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH THE FRONT DRIVERS SIDE SEAT SLID FORWARD INDEPENDENTLY. THE INTERIOR LIGHTING ILLUMINATED IN THE VEHICLE AS IF AS IF A DOOR HAD OPENED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469931August 9, 2012
SEATS
THE DRIVER'S SEAT MOVED BACK WHILE BRAKING FOR TRAFFIC SAME AS IF I HAD TURNED OFF THE CAR AND WAS REMOVING THE KEY. A FEW MINUTES LATER IT HAPPENED AGAIN WHILE BRAKING. I REALIZED IT WAS HAPPENING WHILE BRAKING BECAUSE WHEN MY LEG MOVED TOWARDS THE BRAKE PEDAL, MY KNEE TOUCHED THE KEY CHAIN, THUS IT APPEARS TO BE A PROBLEM WITH THE IGNITION SWITCH, NOT THE BRAKES, CAUSING THE PROBLEM. I CONTACTED MY LOCAL FORD SERVICE SHOP AND THEY ADVISED THEY HAVE NEVER HEARD OF THIS PROBLEM AND DO NOT KNOW HOW TO FIX THIS AS THEY HAVE NOT RECEIVED ANY BULLETINS FROM FORD ABOUT THE PROBLEM. I AM TAKING IT TO THEIR SHOP AND HOPE THAT THEY CAN RE-CREATED THE PROBLEM AS THEY ADVISED THIS IS THE ONLY WAY THEY CAN TRY AND FIND SOMETHING TO FIX AS THEY WILL NOT REPLACE THE IGNITION BASED ON MY INFORMATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467555July 24, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, HE HEARD A BEEPING SOUND. A WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL TO PULL OVER FOR SAFETY. HE WAS ABLE TO STOP AND RESET THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER STATED THAT THEY NEEDED TO REPAIR THE POWER TRAIN AXLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466750July 20, 2012
SEATS
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE DRIVER'S SEAT MOVED ALL THE WAY TO THE REAR SEATS. THE VEHICLE WAS TAKEN TO THE DEALER. ....UPDATED 08-24-12 *BF THE CONSUMER STATED THE SELLING DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE LOCAL FORD DEALER, CROFT (WILLIAMS) SAYRE, PA DISCOVERED A LOOSE IGNITION SWITCH WHICH CORRECTED THE PROBLEM. UPDATED 08/30/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464737July 9, 2012
SEATS, ELECTRICAL SYSTEM
DRIVER SEAT MOVES BACK TO THE "EASY EXIT" POSITION WHILE DRIVING! HAD TO MANUALLY MOVE THE SEAT UP WITH THE SIDE CONTROLS IN ORDER TO REACH THE PEDALS AGAIN. COULD NOT REACH THE BRAKE! DEALER REPLACED IGNITION KEY TUMBLER, SAME PROBLEM DEALER REPLACED IGNITION ELECTRICAL SWITCH, SOLUTION PENDING. THIS SHOULD BE A RECALL AS IT IS A MAJOR SAFETY ISSUE!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462355June 20, 2012
SEATS:FRONT ASSEMBLY:POWER ADJUST, ELECTRICAL SYSTEM:IGNITION
WHILE DRIVING ON A LONG TRIP, WITHOUT WARNING, THE MEMORY SEATS CHANGE SEAT SETTING AND WENT BACK FULLY AS IF I SHUT THE VEHICLE OFF, THIS HAPPENED SEVERAL TIMES WHILE I WAS DRIVING WITHOUT MY ASSISTANCE. I FINALLY REALIZED THAT WHEN I TOUCHED THE KEYS IN THE IGNITION, THE SEAT WENT BACK TO ITS ORIGINAL SETTING. WHEN THIS OCCURRED I WAS UNABLE TO REACH BRAKE AND ACCELERATOR PEDALS WHICH COULD HAVE CAUSED A FATAL ACCIDENT TO OCCUR. IF THIS HAPPENED AT A TIME THAT I NEEDED TO APPLY THE BRAKES, I WOULD NOT BE ABLE TO AND THERE WOULD HAVE BEEN NO WAY FOR ME TO STOP. I TOOK MY VEHICLE TO AN AUTHORIZED DEALER WHO REPLACED THE IGNITION. ON 6/6/2012 THE SAME THING HAPPENED AGAIN (MILEAGE 60774), THIS TIME I STRUCK THE CAR IN FRONT OF ME, IT WAS A GOOD THING IT HAPPENED WHILE I WAS IN TRAFFIC, AND NEITHER VEHICLE SUSTAINED DAMAGE. I BROUGHT MY VEHICLE TO THE SAME AUTHORIZED DEALER WHO REPLACED THE IGNITION AGAIN. THANK GOD ALL REPAIRS WERE COVERED UNDER MY WARRANTY. I HAVE BEEN LUCKY TWICE. MY WARRANTY RUNS OUT AT 75000, WHAT IF IT HAPPENS A THIRD TIME, WHAT WILL MY COST THEN???? OR WHAT IF IT HAPPENS WHILE TRAVELING ON THE HIGHWAY AND I NEED TO STOP?? *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10460109May 31, 2012
SEATS, ELECTRICAL SYSTEM
OUR 2008 MOUNTAINEER IS EQUIPPED WITH POWER SEATS WITH SETTINGS MEMORY. NORMALLY, WHEN YOU TURN THE ENGINE OFF AND OPEN ANY OF THE DOORS, THE DRIVER'S SEAT AUTOMATICALLY GLIDES IN REVERSE TO THE FULLEST EXTENT TO ALLOW FOR MORE ROOM TO EXIT THE CAR. WHEN THE SEAT GLIDES BACKWARDS, THE STEP BAR ON THE OUTSIDE OF THE CAR AUTOMATICALLY DROPS DOWN AND OUTWARD. FOR AN UNKNOWN REASON, THE DRIVER'S SEAT (RANDOMLY) AUTOMATICALLY GLIDES BACKWARDS TO FULLEST EXTENT AND THE STEP BAR AUTOMATICALLY DROPS DOWN AS THOUGH THE ENGINE HAS BEEN TURNED OFF AND ONE OF THE DOORS HAS BEEN OPENED. IT HAPPENS JUST ABOUT EVERYDAY AT LEAST ONCE. IT HAPPENED 6 TIMES IN A 4 MINUTE TIME PERIOD THE OTHER DAY. EACH TIME IT IMMEDIATELY WENT BACK TO ITS ORIGINAL POSITION. THE FIRST TIME IT HAPPENED, MY WIFE WAS DRIVING ON THE FREEWAY AT 65 MPH. THE FIRST TIME IT HAPPENED TO ME WAS WHEN I WAS STARTING TO MAKE A RIGHT TURN. I ENDED UP 2' OVER IN THE ONCOMING TRAFFIC LANE. LUCKILY, NO CARS WERE NEAR. THIS PROBLEM COULD HAVE DIRE CONSEQUENCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453425March 29, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE DRIVER SEAT WOULD MOVE BACKWARD AND THE INTERIOR LIGHTS REMAINED ILLUMINATED WHILE DRIVING. THE FAILURE CONTINUED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO REPLACED THE BATTERY, BUT THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 45,000 AND THE CURRENT MILEAGE WAS 51,000. UPDATED 04/23/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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