Mercury Mountaineer Complaints (2007)

81 consumer complaints on file.

#10446394February 3, 2012
SEATS, ELECTRICAL SYSTEM
WHILE DRIVING AT ANY SPEED THE SEAT WILL GO BACK TO ITS PARKED POSITION AND THE INTERIOR LIGHT COMES ON AS IF THE CAR WAS SHUT OFF. YOU TOUCH THE KEY IGNITION AND THE SEAT GOES BACK TO DRIVING POSITION AND THE LIGHT GOES OUT. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445157January 25, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH WHEN A VIBRATION WAS FELT AND THE TRANSMISSION BEGAN TO SLIP GEARS. THE FAILURE APPEARED TO OCCUR MORE FREQUENTLY IN WARM WEATHER TEMPERATURES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. IN ADDITION, THE INSTRUMENT PANEL AND GAUGES WOULD ILLUMINATE INTERMITTENTLY AS A RESULT OF DEFECTIVE PIXELS. THE FRONT DRIVER'S SIDE POWER SEAT WOULD MOVE BACKWARD AND FORWARD FREELY WHILE THE VEHICLE WAS IN MOTION. THE CONTACT WOULD SHUT OFF THE VEHICLE AND ONCE RESTARTED, THE FAILURES WOULD CORRECT INDEPENDENTLY UNTIL LATER RECURRING WITHOUT WARNING. IN ADDITION, THE HEADLIGHTS FAILED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE FAILURES. THE MANUFACTURER WAS NOTIFIED OF THE DEFECTS. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436388November 18, 2011
SEATS
IN REGARDS TO FITTING TWO BACKLESS BOOSTER SEATS IN THE MIDDLE ROW OF A 60-40 FOLD BENCH: ON THE PASSENGER SIDE- THE SEAT DOES NOT SLOPE ON THE SIDES AND THE BUCKLE HAS A CLOTH STRAP AND IT IS FLEXIBLE AND MOVES OUT OF THE SLOT TO FIT TO HIS BUCKLE. THE SEAT IS SLIGHTLY WIDER THAN THE DRIVERS SIDE. DRIVER'S SIDE- THE SEAT IS MORE CONTOURED AND THE BUCKLE IS AFFIXED TO THE SEAT AND DOES NOT MOVE OR COME UP BECAUSE OF THE 60-40 SPLIT. WHEN THE BOOSTER SEAT IS PLACED OUT OF THE EDGE OF THE CONTOUR ON THE DRIVERS SIDE- IT COMPLETELY COVERS THE BUCKLE. THEREFORE, ONE MUST SIT THE BOOSTER UNSAFELY AT AN ANGLE WHERE ONE SIDE IS HIGHER THAN THE OTHER TO GET THE BUCKLE TO FIT IN. I AM CERTAIN IN THE EVENT I SLAM ON MY BRAKES OR GET REARENDED, ONE CHILD'S SEAT WOULD GO FLYING, WHEREAS THE OTHER SEAT FITS SAFE AND SECURE (PASSENGER SIDE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398150April 28, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM, STEERING:HYDRAULIC POWER ASSIST:PUMP
TL*THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE DEALER INFORMED THE CONTACT THE RADIATOR NEEDED TO REPLACED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WILL REPAIR THE FAILURE AT THE CONTACTS EXPENSE. THE DEALER INFORMED HER THERE WAS NO RECALLS OR WARRANTY ON THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 61,000. UPDATED 06/03/11 *BF THE CONSUMER STATED ONE MONTH LATER, THE POWER STEERING PUMP HAD TO BE REPLACED. UPDATED 07/08/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396528April 16, 2011
POWER TRAIN
I TURN MY 2007 MOUNTAINEER AWD ON AND IT ACCELERATES, SO I LET IT STOP IDLING HIGH AND IF IT DOESN'T TOTALLY SHUT OFF I THEN PROCEED TO PUT MY TRUCK EITHER IN DRIVE OR REVERSE AND IT JERKS VERY HARD. I HAVE ALREADY HIT MY GARAGE BECAUSE I WAS NOT ABLE TO STOP THE VEHICLE. I ALREADY TOOK IT TO FORD AND THEY TOLD ME THAT THE ENGINE LIGHT IS NOT ON SO THEY CAN'T DO ANYTHING ABOUT IT. THEY LITTLE WRENCH SYMBOL IS ON THOUGH. I AM SO SCARED THAT I AM GOING TO END UP KILLING SOMEONE. I WISH I COULD AFFORD TO NOT DRIVE MY TRUCK AROUND BUT IT IS MY ONLY TRANSPORTATION. I HAVE TO DRIVE MY 4 KIDS WITH ME AND IT CONCERNS ME. SOME ONE PLEASE HELP, FROM WHAT I SEE IS ANOTHER TOYOTA DISASTER WAITING TO HAPPEN. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10381291February 9, 2011
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. WHILE DRIVING 12-14 MPH AND ATTEMPTING TO SLOW DOWN TO A STOP, THE VEHICLE LUNGED FORWARD. THE CONTACT DEPRESSED THE BRAKE PEDAL MORE FIRMLY TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO COULD NOT DUPLICATE THE FAILURE. ONCE WHILE DRIVING IN REVERSE, THE VEHICLE LUNGED FORWARD AND PINNED HIS SON BETWEEN HIS VEHICLE AND ANOTHER. THE CHILD SUSTAINED ARM INJURIES. NO POLICE REPORT WAS FILED. THE FAILURE HAD BEEN OCCURRING SINCE 2008. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE CONTACT WAS UNSURE OF WHAT THE DEALER DID TO REMEDY THE PROBLEM. THE FAILURE CONTINUED AND PROGRESSED TO A MORE CONSISTENT PROBLEM. THE VEHICLE HAD NOT BEEN REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 50 AND THE CURRENT MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10379422January 28, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I AM THE OWNER OF A 2007 MERCURY MOUNTAINEER. IT HAS ABOUT 64,000 MILES ON IT, MOST OF THEM HIGHWAY MILES. I HAVE A LEAK IN MY RADIATOR. THE DEALER SAYS IT IS A DEFECT IN THE RADIATOR, AND NO CORROSION IS PRESENT. IT IS OUT OF WARRANTY, SO I MUST BEAR THE COST OF REPLACEMENT OF THE RADIATOR. COST ~$700. I DO NOT DRIVE OFF ROAD, SO THERE IS NO VALID REASON THE RADIATOR SHOULD HAVE FAILED. DURING AN INTERNET SEARCH, I DISCOVERED THIS IS A COMMON PROBLEM WITH 2006 AND 2007 MERCURY MOUNTAINEERS AND FORD EXPLORERS. THIS ISSUE SHOULD BE INVESTIGATED, AND FORD HELD ACCOUNTABLE FOR PUTTING DEFECTIVE PARTS IN THEIR VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376541January 13, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I HAVE A 2007 MERCURY MOUNTAINEER WITH 42,000 MILES ON IT AND WAS NOTIFIED BY MY DEALERSHIP THAT THERE IS A LEAK IN THE RADIATOR AND IT NEEDS TO BE REPLACED. MY DEALERSHIP TOLD ME THIS WAS COMMON PROBLEM WITH MOUNTAINEERS BUT FORD WILL NOT STAND BEHIND THE EQUIPMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348886August 11, 2010
VEHICLE SPEED CONTROL
WHEN COMING TO SLOW STOP, THE VEHICLE WILL LUNGE FORWARD BEFORE COMPLETELY STOPPING. THIS BEHAVIOR STARTED SEVERAL MONTHS AGO AND WAS VERY RANDOM IN THE BEGINNING, BUT HAS BECOME MORE AND MORE FREQUENT - ALMOST EVERY TIME I COME TO COMPLETE STOP. VEHICLE ALSO HESITATES WHEN GAS IS PRESSED AND THEN SURGES FORWARD. THAT BEHAVIOR IS VERY RANDOM AT THIS STAGE, BUT CAR HAS DONE THAT OVER THE PAST YEAR. BECAUSE OF THE "LUNGING" AT STOPS, I HAVE TAKEN VEHICLE TO REPAIR SHOP AND THEY INDICATE THE VEHICLE'S COMPUTER NEEDS TO BE UPDATED. THIS APPEARS TO BE A COMMON PROBLEM WITH THIS MAKE/MODEL/YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299625January 13, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION JERKS AHEAD WHILE TRAVELING ON LONG DISTANCES AND SHORT. IT HAS GOTTEN WORSE. WHEN I APPLY GAS AND USE THE PASSING GEAR TO ACCELERATE IT SHAKES VIOLENTLY. GOING IN AND OUT OF NEUTRAL IT WOULD SEEM. VEHICLE IS 2007 53,000 MILES. CURRENTLY AT DEALER WITH TRANSMISSION SPECIALIST. THEY ARE TALKING TO FORD HQ FOR DIRECTION AND HAVE TRIED UNSUCCESSFULLY TO FIX IT SO FAR. THEY ARE NOW LOOKING AT MEGATRONICS. INTERNET BLOGS SHOW THIS IS VERY COMMON IN FORD SUV'S AND NOT A NEW PROBLEM BUT OVERLOOKED FOR SURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286494October 6, 2009
POWER TRAIN, VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. IMMEDIATELY AFTER THE VEHICLE WAS TURNED ON WITHOUT WARNING, IT ACCELERATED AND CRASHED INTO A STORE. THE POLICE GAVE HER A TICKET FOR CARELESS DRIVING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. SHE WAS NOT INFORMED OF THE REPAIRS THAT WERE MADE TO THE VEHICLE. THE CONTACT HAS HAD PROBLEMS WITH THE VEHICLE SINCE SHE PURCHASED IT. PRIOR TO THE FAILURE, WHENEVER SHE ENGAGED THE BRAKE PEDAL THE VEHICLE ACCELERATED WITHOUT WARNING; HOWEVER, THE DEALER STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE VEHICLE WAS DESTROYED PER THE INSURANCE COMPANY. THE CONTACT WAS ALWAYS CONCERNED ABOUT THE SAFETY RISK AND DEFECT IN THE VEHICLE . THE FAILURE AND CURRENT MILEAGES WERE 30000. UPDATED 11/04/09.*LJ THE CONSUMER STATED THE VEHICLE MADE A NOISE WHEN THE GEAR WAS PLACED IN REVERSE. UPDATED 11/05/09
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10281919August 27, 2009
POWER TRAIN
VEHICLE'S TRANSMISSION "CLUNKS" OR HARD SHIFTS, WHEN SLOWING DOWN AND COMING TO A STOP, OR AT LOW SPEEDS. SURGES AT STOP LIGHTS, OR WILL HESITATE WHEN THE GAS PEDAL IS PUSHED. THIS HAS BEEN AN ONGOING PROBLEM SINCE I PURCHASED THE VEHICLE IN 1997. I HAVE TAKEN IT BACK TO THE DEALER NUMEROUS TIMES, AND THEY TELL ME THAT 1. NOTHING IS WRONG WITH THE TRANSMISSION OR 2. THEY HAVE DOWNLOADED A NEW PROGRAM FOR THE COMPUTER. I KNOW THERE IS SOMETHING WRONG, BUT NO ONE WILL FIX THIS. NOW IT'S 4000 MILES OVER WARRANTY, AND THE PROBLEM IS GETTING WORSE. SOONER OR LATER THIS WILL CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269638May 21, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION HARD DOWNSHIFT WHEN STOPPING OR IN SLOW TRAFFIC. VEHICLE SURGES ALMOST "LEAPS" FORWARD WHILE AT A STOP WHEN FOOT TAKEN OFF OF BRAKE PEDAL. ALMOST HIT VEHICLE IN FRONT. ANOTHER MOUNTAINEER OWNER REFERS TO IT AS A "BUMP STOP". THIS OCCURS DAILY ALTHOUGH NOT EVERY TIME THE VEHICLE STOPS OR SLOWS. THE IS VERY UNNERVING IN STOP & GO TRAFFIC AS YOU HAVE TO KEEP YOUR FOOT ON THE BRAKE AND LEAVE A LARGE SPACE BETWEEN THE VEHICLE IN FRONT TO AVOID REAR ENDING THE OTHER VEHICLE. TOOK VEHICLE TO AAMCO AS OUR FORD DEALERSHIP IS DEPLORABLE, AAMCO COULD NOT DETECT ANY DEFECTS. VEHICLE HAS 19,000 MILES AND IS STILL UNDER FACTORY WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253563January 2, 2009
SEAT BELTS
TL*THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE CONTACT STATED THAT VARIOUS SEAT BELTS WOULD NOT RETRACT PROPERLY. SHE TOOK THE VEHICLE TO THE DEALER ON SEVERAL OCCASIONS AND THEY REPLACED THE FIVE RETRACTORS FOR DIFFERENT SEATS IN THE VEHICLE. THE REAR DRIVER'S SIDE SEAT BELT WAS REPLACED AGAIN SEVERAL MONTHS AFTER THE ORIGINAL REPAIR. CURRENTLY, THE CAUSE OF THE FAILURE WAS UNKNOWN. THE FAILURE MILEAGE WAS 4,403 AND CURRENT MILEAGE WAS 27,900. UPDATED 02-23-09 *BF UPDATED 02/24/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243206September 23, 2008
SERVICE BRAKES, HYDRAULIC
WHEN MAKING A SUDDEN STOP, THE BRAKE PEDAL GOES TO THE FLOOR WHILE MAINTAINING PRESSURE ON THE BRAKE PEDAL. WHEN HOLDING VEHICLE ON A STEEP INCLINE (STOPPED), THE PEDAL GOES TO THE FLOOR. HAD IT BACK TO FORD DEALERS AND WAS TOLD THIS IS A NORMAL CONDITION FOR EXPLORERS AND MOUNTAINEERS EVEN THOUGH SERVICE MANAGERS AND THE MECHANICS HAVE TOLD ME THERE WAS A PROBLEM WHEN THEY INITIALLY CHECKED THE BRAKES. I HAVE STARTED THE PAPERWORK FOR THE NYS LEMON LAW PROCEDURE. I HAVE PUT THE FIRST COMPLAINT OF THIS IN THE APPROX. ACCIDENT DATE BOX. THIS HAPPENS WHENEVER YOU USE THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218698February 20, 2008
SUSPENSION:FRONT:WHEEL BEARING
FRONT BEARINGS THAT ATTACHES TO THE AWD FAILED. IT WILL BE REPLACED AS SOON AS PARTS ARE AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216464January 30, 2008
STRUCTURE
WHILE DRIVING ON FREEWAY OVER A SMALL CRACK, DASHBOARD REPORTED THAT REAR DRIVER SIDE DOOR BECAME LOOSE, HAD TO PULL OVER AND RE-CLOSE THE DOOR. I DRIVE THIS ROUTE/LANE EVERYDAY TO WORK, IT HASN' T HAPPEN FOR SIX MONTHS (THAT'S WHEN I BOUGHT MY MOUNTAINEER). DON'T KNOW IF THIS IS A RANDOM EVENT OR DUE TO SOME DESIGN PROBLEM. IT CAN BE SCARY, WHAT IF THE DOOR BECAME WIDE OPEN WHILE DRIVING! REMEMBER THE DOOR IS CLOSED BEFORE IT BECAME LOOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208534November 9, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION JUKES AHEAD WHILE TRAVELING ON LONG DISTANCES AND SHORT. WHEN I LET OFF OF BRAKE PEDAL IT LOUNGES FORWARD. IT HAS GOTTEN WORSE IN 2MONTHS TIME. I BROUGHT IT TO THE DEALER WHICH IN TURN TOLD ME I MUST WAIT FOR A RECALL PER FORD MOTOR CO. I FEEL THIS IS NONSENSE BEING THIS MATTER IS GETTING WORSE!!! WHAT, I HAVE TO WAIT FOR MY VEHICLE TO DIE BEFORE I CAN GET SOMETHING DONE ABOUT IT?!!! BULLCRAP! THANKS TERESA *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206491October 22, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE TRANSMISSION MADE NOISES WHEN DOWNSHIFTING AT 15 MPH OR WHEN STARTING THE VEHICLE. THE DEALER REPROGRAMMED THE VEHICLE. THE CONTACT TOOK THE VEHICLE HOME, BUT THE FAILURE WORSENED. THE TRANSMISSION CONTINUED TO SLIP. SHE RETURNED TO THE DEALER AND LEFT THE VEHICLE THERE FOR A FEW DAYS. A NEW COMPUTER PART WAS PLACED IN THE VEHICLE, BUT THE FAILURE STILL PERSISTS. THERE IS NO REPAIR FOR THE FAILURE. THE FAILURE MILEAGE WAS 9,000 AND CURRENT MILEAGE WAS 9,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191085May 17, 2007
VISIBILITY:WINDSHIELD
I WAS WASHING THE SUV IN MAY 2007, AND AFTER WASHING THE WINDSHIELD OFF I WENT TO THE BACK OF THE CAR TO WASH OFF THE BACK WHEN I CAME AROUND TO THE FRONT AND THE FRONT WINDSHIELD WAS CRACKED. THERE WAS NO EVIDENCE OF A ROCK, OR DENT HOLE, THE CAR WAS IN THE DRIVEWAY. I WAS STANDING THERE AND WASHING IT AND IT JUST SOMEHOW GOT CRACKED ALONG THE BOTTOM OF THE WINDSHIELD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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