Mercury Mountaineer Complaints (2004)

210 consumer complaints on file.

#10572788March 17, 2014
ENGINE
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562699February 3, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFT GATE HINGES WERE FRACTURED AND AS A RESULT, THE LIFT GATE FELL ONTO THE CONTACTS RIGHT FOOT. THE CONTACT WAS NOT TAKEN TO THE HOSPITAL. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR INSPECTION OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10561082January 22, 2014
ENGINE AND ENGINE COOLING, ELECTRONIC STABILITY CONTROL (ESC)
04 MOUNTAINEER CLUSTER GAUGE BLACKS OUT THEN METER GAUGE FLICKERS. WAITED FOR 10 MIN I'M PARKING LOT THEN IT COMES ON. STARTED TO DRIVE THEN ABOUT A MILE INTO DRIVING IT SHUTS DOWN. MIND YOU MY SUV WAS STILL GOING BUT GAUGES SHUT DOWN THEN MY LIGHTS GO OFF, THEN MY WINDSHIELD WIPERS GO. BY THE GRACE OF GOT I GOT HOME. WHILE ON ROAD MY ENGINE WAS STRUGGLING. HELP BEFORE THAT INCIDENT I HAD JUST REPLACE THERMOSTAT HOUSING BECAUSE IT CRACKED AND I WAS LOOSING COOLANT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557803December 30, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE DRIVER AND PASSENGER'S SIDE CURTAIN AIR BAGS DEPLOYED ERRONEOUSLY. THE CONTACT SUSTAINED INJURIES TO THE BACK AS A RESULT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE AIR BAGS NEEDED TO BE REPLACED AND RESET. IN ADDITION, THE LINER AROUND THE WINDOWS AND THE SAFETY CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE WAS 107,000. ...UPDATED 03/07/14 *BF
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10552687November 18, 2013
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE ATTEMPTING TO CHANGE THE WHEEL DRIVE, THE VEHICLE FAILED TO UTILIZE THE FORWARD WHEEL DRIVE. IN ADDITION, THE VEHICLE BEGAN EXHIBITING SEVERAL FAILURES SIMULTANEOUSLY. THE POWER STEERING ASSIST FAILED, THE GEAR SHIFTER FAILED, AND THE TRANSMISSION WAS CAUSING THE VEHICLE TO JERK ABNORMALLY. ALSO, THE POWER WINDOWS HAD BECOME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE CONTACT WAS INFORMED THAT THE TRANSFER CASE AND TRANSMISSION NEEDED TO BE REPLACED. THE ADDITIONAL FAILURES WERE NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548964October 22, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE, POWER TRAIN
I ACTUALLY MISSED TWO RECALL ON MY VEHICLE THAT I PURCHASED IN 2004. MY DEALER WHICH IS JOHNSON BROTHERS FORD/MERCURY ON IH 35 TEMPLE, TEXAS 76501. MY WIFE WAS UNLOADING TRUCK AND THE LIFTGATE PLUNGED DOWN ON HER WITHOUT ANY NOTICE. SHE SUFFERED MINOR INJURIES FROM INCIDENT. THE YEAR BEFORE OUR TAILGATE STARTED CRACKING IN 2006 . THE DEALER JOHNSON BROTHERS NEVER NOTIFIED ME OF THE TAILGATE RECALL OR THE RECALL #RQ8003 FOR THE LIFTGATE ISSUE IN 2008. THIS DEALER HAS BEEN THE WORST IVE SEEN SINCE BUYING MY FIRST NEW OR USED VEHICLE IN AMERICA. I ,[XXX], HAVE ONLY RECEIVED HELP CONCERNING OIL CHANGES , AND TIRE CHECKS SINCE 2004. POOR SERVICE CENTER FOR CUSTOMERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)*TR THE CONSUMER STATED THE TRANSMISSION OIL PAN WAS NEVER CHANGED AND THE DEALER CONTINUED TO TELL THE CONSUMER, ALL THE FLUIDS WERE FINE. HOWEVER, THE VEHICLE WOULD STALL WHILE IN DRIVE MODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537460August 27, 2013
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS, VISIBILITY:GLASS, SIDE/REAR
REAR GLASS TAIL GATE HATCH HINGE - THE HINGE PIN WAS COMING OUT THROUGH THE POT METAL CASTING. EVERY TIME I OPENED IT WORE A BIT MORE. HINGE WAS TWISTED - GLASS HUNG DOWN OUT OF POSITION. I WAS AFRAID IT WOULD FAIL ON THE ROAD AND INJURE A CAR BEHIND ME. I BOUGHT A NEW DEALER HINGE AND INSTALLED IT MYSELF. PARTS AND SERVICE PEOPLE AT DEALER NEGLECTED TO TELL ME TO DISCONNECT THE GAS CYLINDERS. WITH TAILGATE CLOSED GAS CYLINDERS ARE NOT VISIBLE. I REMOVED THE BAD HINGE IN PREPARATION TO INSTALL NEW. IT WAS A WRESTLING MATCH AS THE CYLINDER WAS TRYING TO FORCE THE GLASS OUT AND DOWN WHICH TWISTED THE OTHER HINGE. NOW THAT OTHER HINGES PIN IS BREAKING THROUGH THE POT METAL. IT TOOK TWO OF US TO WRESTLE THE CYLINDER AND GET THE NEW HINGE IN PLACE. TO BE SAFE I'M JUST NOT GOING TO USE THE HATCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533120August 1, 2013
STRUCTURE:BODY
REAR HATCH PANEL CRACKED AND LARGE PIECE BROKE OFF AND BLEW INTO TRAFFIC. LUCKILY TRAFFIC BEHIND ME WAS FAR ENOUGH BACK THAT THE PIECE DID NOT HIT THE CAR FOLLOWING. I HAD THIS PANEL REPLACED ON TWO PRIOR OCCASIONS DUE TO IT CRACKING. I BELIEVE IT MUST BE DUE TO A DEFECTIVE DESIGN IN THE REAR HATCH PANEL THAT CAUSED IT TO HAPPEN 3 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531624July 24, 2013
POWER TRAIN
THE TRANSMISSION IS SLIPPING BETWEEN GEARS, REVVING WAY HIGHER THAN NORMAL TO SHIFT AND WON'T GO INTO OVERDRIVE. MY RESEARCH OF THE PROBLEM SHOWS THIS IS A COMMON ISSUE ON FORD AND MERCURY VEHICLES IN THIS YEAR RANGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523504July 6, 2013
AIR BAGS
AFTER REVERSING APPROXIMATELY 6 FT IN MY DRIVEWAY I PUT THE VEHICLE IN DRIVE AND BEFORE TAKING MY FOOT OFF OF THE BRAKE THE PASSENGER SIDE AIRBAG DEPLOYED IN THE FRONT SEAT WHERE MY 14 YEAR OLD WAS SITTING. NO ACCIDENT, NO POTHOLES, NOT EVEN MOVING, NO REASON AT ALL THE AIRBAG DEPLOYED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523274July 5, 2013
STEERING, ENGINE
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED AND THERE WAS A SUDDEN LOSS OF POWER STEERING. THE CONTACT MENTIONED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 110,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523007July 3, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE PASSENGER SIDE HINGE THAT HOLDS THE LIFTGATE, CRACKED WHEN OPENING IT. THE SCREWS AR ALL STILL ATTACHED TO THE DOOR AND THE GLASS, AND THE ACTUAL HINGE FRACTURED AND SPLINTERED OFF. THE GLASS LIFTGATE IS NOW INOPERABLE AND HANGING BY A SINGLE HINGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515402June 6, 2013
POWER TRAIN
2004 MERCURY MOUNTAINEER WHOLE TRANSMISSION IS BAD FROM REVIEWS AND BLOGS FROM ALOT OF PEOPLE RECENTLY READ AND READ CONSTANT BLOGS ABOUT THE SAME TRANSMISSION PROBLEMS THAT. I'M HAVING ITS FOR SURE A DEFECT FROM MERCURY IM PUTTING RISK ON MY FAMILY WITH THIS VEHICLE CONSULT IT WITH A MECHANIC AND SAID MERCURY MOUNTAINEER EXPLORERS AND AVIATOR ALL HAD TRANSMISSION PROBLEMS THERE NEEDS TO BE SOMETHING DONE ABOUT THIS I REALLY DON'T HAVE THE MONEY TO PURCHASE A NEW VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515171June 5, 2013
POWER TRAIN
TRANSMISSION SEEMS TO BE FAILING OR TRANSFER CASE ITS REALLY A BIG PROBLEM BECAUSE WHEN I DRIVE ONTO THE EXPRESS WAY A RATTLING NOISE GETS LOUDER AS I ACCELERATE I FEEL CONCERNED ABOUT MY SAFETY AND MY CHILDREN PLUS OTHER DRIVERS THEY SHOULD RECALL FOR VEHICLE INSPECTION I AM VERY UPSET AND SCARED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514957June 4, 2013
POWER TRAIN, ENGINE, STRUCTURE:BODY
I PURCHASED A 2004 MERCURY MOUNTAINEER FIRST THE REAR LIFTGATE PLASTIC BROKE AND THERE'S A CRACK BY THE EMBLEM ON SOME OCCASIONS WHEN PUT IN REVERSE IT MAKES A LOUD BANG NOISE OR WHEN STARTING TO ACCELERATE BUT THE BIGGEST PROBLEM IS THAT ON THE HIGHWAY UP TO 50MPH AND OVER THERE SEEMS TO BE A RATTLE UNDER THE ENGINE AND IT GETS LOUDER WHEN MPH IS HIGHER IM NOT SURE WHAT IT IS BUT IM REALLY WORRIED THAT IT MAYBE A TRANSMISSION PROBLEM AND IF THIS PROBLEM ISN'T RECALLED ME AND MY FAMILY PLUS OTHERS ARE IN REALLY BIG DANGER ITS A FAMILY CAR SO IM STARTING TO WORRY FOR MY FAMILY AND THERE SAFETY THESE VEHICLES NEED TO GO ON INSPECTION AND SOON SO THESE DOESN'T LEAD TO ANY ACCIDENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513118May 22, 2013
STRUCTURE:BODY
PREMATURE RUSTING AND PAINT BUBBLING ON REAR QUARTER PANEL UNDER FUELING DOOR (CONTINUES TO GET WORSE.) I HAVE OBSERVED SEVERAL OTHER LINCOLN/MERCURY VEHICLES WITH SAME PROBLEM. *TR...UPDATED 12/09/15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512669May 18, 2013
STRUCTURE:BODY
THE LEFT REAR HINGE PIN ON THE GLASS LIFT GATE FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512469May 16, 2013
STRUCTURE:BODY
REAR LIFT GATE IS FRACTURED FROM THE WINDOW DOWN AROUND AND THROUGH THE EMBLEM. THERE IS NO RECALL FOR THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510681May 5, 2013
STRUCTURE:BODY
THE HINGE PIN ON THE REAR LIFT GATE WINDOW ON MY 2004 MERCURY MOUNTAINEER SNAPPED. FORTUNATELY, THE RIGHT SIDE HINGE HELD, PREVENTING THE ENTIRE WINDOW FROM FALLING TO THE GROUND. I DID MANAGE TO GET IT CLOSED DESPITE THE FACT THAT THE ENTIRE LIFT GATE SLIPPED DOWNWARD FROM ITS PROPER POSITION. THIS SEEMS LIKE A VERY DANGEROUS DEFECT, ESPECIALLY SINCE THE ADDED STRESS COULD EASILY BREAK THE OTHER HINGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495241January 30, 2013
STRUCTURE:BODY, STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFT GATE WAS FRACTURED AROUND THE EMBLEM UP TO THE MIDDLE OF THE REAR WINDOW. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSPECTED THE FAILURE. THE MANUFACTURER WAS NOTIFIED WHO STATED THERE WAS NO RECALL AND TO CONTACT NHTSA. THE FAILURE MILEAGE WAS 63,725. UPDATED 03/01/13*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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