Mercury Mountaineer Complaints (1997)

328 consumer complaints on file.

#10052086February 4, 2004
VEHICLE SPEED CONTROL
WHILE COMPLETELY STOPPED, THE ENGINE ROARED AND THE VEHICLE LUNGED INTO ONCOMING TRAFFIC HITTING ANOTHER VEHICLE. THE DEALER REPAIRED THE DAMAGES TO THE VEHICLE BUT WAS NOT ABLE TO DETERMINE THE CAUSE OF THE PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10037877August 27, 2003
TIRES:SIDEWALL
TIRE TREAD SEPARATED FROM THE SIDEWALL. THE CONSUMER HAD FOUR TIRES INSTALLED ON THE SUV AND WHEN THEY REACHED 1/2 OF TREAD, THE TWO FRONT TIRES EXPERIENCED SIDEWALL SEPARATION. *PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033691August 12, 2003
VEHICLE SPEED CONTROL:CRUISE CONTROL
THROTTLE STICKS WHILE IN CRUISE CONTROL. VEHICLE WAS TAKEN TO THE DEALER , WHO FIXED THE IEG VALVE. VEHICLE IS STILL EXPERIENCING THE SAME PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022336June 4, 2003
VEHICLE SPEED CONTROL
THE VEHICLE EXPERIENCED UNEXPECTED ACCELERATION. THE ONLY WAY TO STOP THE VEHICLE WAS TO SHIFT INTO NEUTRAL OR PARK. VEHICLE WAS TAKEN TO THE DEALER. DEALER COULD NOT DETERMINE THE CAUSE OF THE PROBLEM. THIS HAS OCCURRED FIVE TIMES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011009March 25, 2003
SUSPENSION:FRONT:STABILIZER BAR
HAVING PROBLEMS WITH THE FRONT STABILIZER BARS ON MY 1997 MERCURY MOUNTAINEER. I HAVE REPLACE THEM 4 TIMES AND WITHIN 6 TO 8 WEEKS THEY BREAK AGAIN. FORD HAD A RECALL AND FIXED THEM THE FIRST TIME AND EVER SINCE THEN I HAVE HAD TROUBLE KEEPING THEM FROM BREAKING. WITHOUT THEM THE TRUCK BOUNCES ALOT AND HARD TO HOLD ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000475January 2, 2003
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
I HAVE A 1997 MERCURY MOUNTAINEER. IN WHICH JUST RECENTLY MY SEATBELT(DRIVER) DOES NOT HOLD. IT KEEPS ON SLIDING OUT. THERE IS NO TENSION IN THE BUCKLE. I TOOK IT IN TO FORD TO GET IT REPAIRED IN WHICH I HAVE TO PAY $87.24. THEY SAID THAT THE MILEAGE HAS A LOT TO DO WITH IT.I LOOKED UP SOME RECALLS ON THE INTERNET AND FOUND THAT THERE IS A RECALL ON THE NAVIGATORS AND THE EXPEDITIONS ON THE 1997-2000 MODELS AND ALSO ON THE 2000 MOUNTAINEERS . WHICH INCLUDES FORD EXPLOYERS F-150,ECT. I FEEL THAT THERE IN NO DIFFERENCE IN THE SEATBELTS ON THESE VEHICLES. SAFETY COMES FIRST. INFACT THE DAY IT HAPPENED I CALLED FORD ABOUT THIS PROBLEM. AND THEY GAVE ME AN APPOINTMENT ONE WEEK LATER. IN WHICH I THINK THAT A SEATBELT IS VERY IMPORTANT AND THEY SHOULD HAVE SEEN ME THAT DAY. PLEASE HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8018787September 17, 2002
WHEELS:LUGS/NUTS/BOLTS/STUDS
LEFT FRONT TIRE DETACHED FROM TRUCK WITH LUGS: NUTS STILL BOLTED TO TIRE RIM WHILE BEING DRIVEN 35-40 MPH. PLEASE DESCRIBE DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8018353September 10, 2002
VEHICLE SPEED CONTROL:CABLES
WHILE DRIVING 55MPH VEHICLE WOULD DECELERATE, CAUSING CAR TO GO INTO A SKID.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766364August 28, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I NEEDED MY BRAKES (ALL 4) DONE, AND NOTICED WHEN I STEPPED ON MY EMERGENCY BRAKE THE SUV WOULD NOT STOP AND BARELY SLOWED, AFTER GETTING IT BACK FROM DEALER WHICH I INFORMED OF TH E BRAKE, I TESTED THE E BRAKE AGIAIN AND ALL THOUGH IT NOW GRABBED THE CAR WOULD STILL MOVE FORWARD IN DRIVE WITH NO APPLIED PREASUR TO THE GAS. I TOOK IT BACK AND TOLD THEM THE E BRAKE STILL DID NOT WORK RIGHT , THAT IT WOULD NOT PASS INSPECTION(KEEPING THE SUV FROM MOVING AT 1100 RPMS). THIS IS WHAT WAS TOLD TO ME ALL MERCURY MOUNTAINEERS AND FORD EXPLORERS HAD THIS PROBLEM WITH THE EMERGENCY BRAKE AND IT CAN'T BE HELPED, HE TOLD ME HE COULD BRING OUT A BRAND NEW ONE AND IT WOULD DO THE SAME. I ASKED WHAT ABOUT INSPECTION- IT WON'T PASS HE SAID BRING IT TO THEM FOR INSPECTION AND THEY WOULD PASS IT . "NOT GOOD!" WHAT CAN BE DONE ABOUT THIS? IF IT IS TRUE ALL SUVS EXPLORERS AND MOUNTAINEERS ARE LIKE THIS THEY SHOULD BE RECALLED DON'T YOU THINK.?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765053August 1, 2002
VEHICLE SPEED CONTROL
CAR ACCELERATES INVOLUNTARILY AT STOP LIGHTS AND IN PARKING SITUATION AFTER 20+ MILES OF DRIVING HAVE BEEN PERFORMED. SOMETIMES, VEHICLE WILL NOT GO BELOW 2,800 RPM DURING A COAST AND WILL NOT DISENGAGE THROTTLE. THE PEDAL IS FINE, AND THE CABLE IS FINE. IS NOW IN SECOND DEALERSHIP IN UNDER TWO MONTHS AND SAME PROBLEM CANNOT BE CORRECTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#566604July 10, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS SYSTEM FAILED AT 72,000 MILES AROUND THE SAME TIME THAT THE BRAKES WERE REPLACED. *MJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8013704July 10, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, STEERING:HYDRAULIC POWER ASSIST SYSTEM
IF DRIVING THROUGH A PUDDLE RIGHT FRONT WHEEL SPLASHES WATER ONTO SERPETINE BELT, RESULTING IN TEMPORARY LOSS OF POWER STEERING CONTROL/ ALTERNATOR CHARGE, AND AIR CONDITIONING. VEHICLE HAS BEEN CHECKED BY DEALER, WHO ADVISED CONSUMER THAT SINCE THERE WAS NO RECALL IT WAS NOT THEIR PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#566209June 24, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER STATES THE OVERDRIVE LIGHT WAS ON AND END OF GEAR SELECTOR DOES NOT LIGHT UP, DEALER FOUND BLOWN FUSE CAUSING INTERNAL SHIFT LEVER SHORT, REPLACED SHIFT LEVER ASSEMBLY AND RE-ROUTED WIRING. *YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762549June 2, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
THE EXHAUST MANIFOLD HAS FAILED MORE THAN ONCE; THEREFORE, LEAKING A CONSIDERABLE AMOUUNT OF CARBON MONOXIDE WHICH CAUSES PASSENGERS AND DRIVER TO BECOME SLEEPY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010278May 21, 2002
SUSPENSION:MULTIPLE AXLE
REAR END IS LEAKING FLUID, AND IS MAKING A ROARING SOUND.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010068May 17, 2002
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
GAS PEDAL KEEPS STICKING, AND IT IS TOO HARD TO STOP VEHICLE DUE TO BRAKE FAILURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008474April 24, 2002
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TEMPERATURE CONTROL SWITCH MAY BE DEFECTIVE. NO MATTER WHAT CONSUMER PUTS TEMPERATURE ON AIR COMES OUT HOT. *AK *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759913March 28, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
PROBLEM MENTIONED ON VISIT IN DECEMBER 01. MY SON AND I EXPERIENCED CARBON MONOXIDE POISONING ON A TRIP TO CHICAGO 3/15/02. THERE ARE MANY SIMILAR VEHICLES IN THE RURAL AREA IN WHICH I LIVE. I FEEL A SERVICE ALERT SHOULD BE SENT FOR SIMILAR AGE MAKE VEHICLES THAT COME IN FOR SERVICE. ESPECIALLY IF THEY MENTION A TICK IN THE ENGINE. HAVE THERE BEEN OTHER REPORTS OF CRACKED EGR TUBES? NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006243March 22, 2002
EXTERIOR LIGHTING:HEADLIGHTS, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
WHILE DRIVING, HEADLIGHTS WILL COME OFF AND ON BY THEMSELVES THIS HAS HAPPENED AT NIGHT AND WAS VERY DANGEROUS. DEALER COULD NOT DUPLICATE. *AK CUSTOMER ADDS HEAT BLOWS COLD AIR. DEALER FOUND BLEND DOOR MOTOR AND BLEND DOOR TO BE FAULTY. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004677February 27, 2002
VISIBILITY:WINDSHIELD WIPER/WASHER
CONSUMER STATED THE WINDSHIELD WIPERS WILL INTERMITTENTLY WORK, NONE OF THE SPEEDS EXCEPT HIGHEST SPEED WILL WORK, CONTACTED DEALER AND THEY ARE NOT WILLING TO DO ANYTHING, THE HIGHEST SPEED HAS FAILED WITH OUT WARNING, MAKING OPERATORS VIEW IMPOSSIBLE. *JG *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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