Mercury Mountaineer Complaints (2003)

152 consumer complaints on file.

#10633440September 15, 2014
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
ON THE BALTIMORE-WASHINGTON PARKWAY (295 N ) NORTHBOUND, CHANGED LANES TO THE LEFT AND ACCELERATED. THE GAS PEDDLE WAS PUSHED TO THE FLOOR, STAYED THERE AND WOULD NOT RELEASE. I STOOD ON THE BRAKES, BUT ONLY SOMEWHAT SLOWIED THE ACCELERATION. THE VEHICLE CONTINUED UNTIL WE REACHED ABOUT 80MPH AND COMING CLOSE TO REAR ENDING THE VEHICLE IN FRONT OF ME. I WENT OFF ON THE SHOULDER AND TURNED OFF THE IGNITION KEY TO GET THE VEHICLE STOPPED. THE BRAKE OVERHEATED BRAKES. I COULD NOT SEE A PROBLEM. THIS WAS NOT CAUSED BY A FLOOR MAT. THE PEDAL WAS STUCK TO THE FLOOR. I WIGGLED AND PULLED AND IT COME BACK UP WITH A POP. IN DAYLIGHT THE NEXT DAY, I INSPECTED THE PEDAL AND PUSHED IT DOWN. IT AGAIN WENT TO THE FLOOR AND STAYED THERE. I SLID UNDER THE DASH AND FOUND THAT THE HORIZONTAL PIN THAT HOLDS THE PEDAL TO THE FLOOR BRACKET HAD BACKED OUT SIDEWAYS FROM RIGHT TO LEFT, ALLOWING THE PEDAL TO GO SOMEWHAT SIDEWAYS AND THE MOTOR FOR THE ADJUSTABLE PEDAL ASSEMBLY HAD CAUGHT ON A METAL BRACKET KEEPING THE PEDAL FROM RETURNING TO THE UP POSITION. I REMOVED THE PEDAL ASSEMBLY AND INSPECTED THE PROBLEM. THIS IS POOR ENGINEERING AND THERE SHOULD BE A RECALL.. THERE ARE NO CLIPS OR PINS TO HOLD THE PEDAL PIN IN PLACE ! ! ! THE ASSEMBLY RELIES ON SLIGHT INTERFERENCE BETWEEN SPLINES ON THE PIN AND SPLINES INSIDE WHERE IT GOES THROUGH THE PEDAL. WHAT HAPPENED WAS, THAT OVER A PERIOD OF TIME, FROM THE PEDAL WIGGLING, THE PIN BACKED OUT.FROM USE, ON ITS OWN. AGAIN, THIS NOT SUFFICIENT TO KEEP THE PEDAL ASSEMBLED. IT NEED CLIPS ON BOTH ENDS OR COTTER PINS ON BOTH ENDS OF THE PIN ASSEMBLY. A CONCERN IS THE USE OF PLASTIC BRACKET TO MOUNT THE PEDAL TO THE FLOOR. IN MY PAST EXPERIENCE, THE MOUNTING BRACKETS HAD BEEN MADE OF METAL. PLASTIC FATIGUES FASTER THAN METAL AND IS PRONE TO CRACKING AND BREAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631981September 9, 2014
VISIBILITY:REAR WINDOW WIPER/WASHER, STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFTGATE BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING AND THE TECHNICIAN STATED THAT THE LIFTGATE AND WINDOW NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611000July 16, 2014
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED WHILE TRAVELING ON A MAJOR HIGHWAY, THE ACCELERATOR PEDAL BECAME STUCK. THE CONTACT STATED THAT THE BRAKE PEDAL HAD TO BE ENGAGED AND THE ACCELERATOR PEDAL HAD TO BE DEPRESS SEVERAL TIMES IN ORDER TO RELEASE IT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584589April 24, 2014
STRUCTURE:BODY:TAILGATE
TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE FIBERGLASS ON THE TAILGATE CRACKED AND DETACHED FROM THE VEHICLE. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565042February 19, 2014
ENGINE AND ENGINE COOLING
I PURCHASED A 2003 MERCURY MOUNTAINEER ON 2/15/14 AND I TOOK IT ON A ROAD TRIP ON 2/16/4 WITH MY GRANDKIDS. AFTER ENTERING THE HIGHWAY AND GAINING SPEED I STARTED TO SMELL A STRONG BURNT RUBBER AND EXHAUST SMELL. THE SMELL WAS VERY TOXIC AND STUCK TO OUR CLOTHING. ON 2/18/14, I TOOK IT TO THE DEALER FOR HIS MECHANIC TO TAKE A LOOK AT IT. THE MECHANIC SAID THERE WAS SOME DEGREASER THAT OVERFLOWED FROM A CUPLER AND LEAKED ONTO THE EXHAUST. I ASKED IF THERE WAS A LEAK AND THE MECHANIC RESPONDED BY SAYING NOT REALLY, WHICH MEANT THERE WAS A LEAK. THE MECHANIC ASSURED ME THAT THE PROBLEM WAS TAKEN CARE OF, BUT IF IT STILL OCCURS, THEY WOULD SEND IT IN FOR TWO DAYS. I CONTINUED TO SMELL THE TOXIC SMELL AND ON 2/19/14 THE HATCH ON LIFT GATE JUST CRACKED. ALSO WHEN I TURN AT A LOW SPEED, I HEAR A STRANGE SOUND AND VIBRATION, COMING FROM THE TIRE AREA. I'VE HEARD OF NUMEROUS ISSUES AND COMPLICATIONS WITH THE MERCURY MOUNTAINEERS. I DON'T WANT MY GRANDCHILDREN NOR MY LIFE PUT IN DANGER. A DRIVER SHOULD BE ENSURED WITH SAFETY WHEN DRIVING A VEHICLE. FORD DOESN'T CARE ABOUT THEIR CONSUMERS TO SELL DEFECTIVE AND NONSAFE VEHICLES. PLEASE RECALL THIS VEHICLE AS IT HAS TOO MANY ISSUES THAT CAN BE LIFE THREATENING, LIKE THE ROLLOVER RATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534061August 7, 2013
ELECTRICAL SYSTEM, STRUCTURE
I'VE BEEN REVIEW THIS SITE AND SEE WHERE SEVERAL PEOPLE ARE EXPERIENCING THE SAME ISSUES THAT I AM HAVING WITH MY 2003 MOUNTAINEER. THE REAR GATE IS CRACKING AROUND THE EMBLEM. I'VE HAVE REPORTED THIS TO FORD AND THEY TELL ME I CAN PAY TO FIX IT AND IF THERE IS RECALL THEY WILL REIMBURSE ME. IN ADDITION I AM ALSO EXPERIENCING THE DOOR AJAR LIGHT COMING ON WHEN ALL ARE SHUT AND SECURE. I HAVE CONTACT FORD AND SEVERAL LOCAL DEALERSHIPS. THE DEALERSHIP ALL TELL ME THEIR HANDS ARE TIED UNTIL FORD MAKES A DECISION AND THAT I AM NOT ALONE. FORD REFUSES TO DO ANYTHING. IT'S ALMOST LIKE THEY DON'T CARE. WITH ALL THESE COMPLAINTS WHY ISN'T THIS AGENCY DOING SOMETHING? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524567July 12, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED WHEN ATTEMPTING TO THE CLOSE THE REAR LIFTGATE, THE RIGHT SIDE SUPPORT HINGE FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. UPDATED 9/4/13 *CN THE CONSUMER STATED WHEN HE RAISED THE LIFTGATE, IT CAME DOWN AND THE EMBLEM CRACKED. THE RIGHT HINGE BROKE AND THE RIGHT ROD FROZE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508311April 15, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE REAR DIFFERENTIAL MADE A POPPING SOUND. THE CONTACT STATED THAT WHILE IN REVERSE, THE POPPING SOUND WAS LOUDER. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC NOTICED A LEAK IN THE REAR DIFFERENTIAL AND STATED THE REAR DIFFERENTIAL NEEDED TO BE REPLACED. THE CONTACT DID NOT HAVE THE REAR DIFFERENTIAL REPLACED. THE FAILURE MILEAGE WAS 240,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493325January 17, 2013
STRUCTURE:BODY
I WANT FORD TO RECALL THERE MERCURY MOUNTAINEER AS IT HAS A MAJOR SAFETY ISSUE. ALL OF THERE MERCURY FROM 2002 ONWARD HAVE A CRACK ON THERE REAR LIFT GATE. I DONE GOOGLE AND ALMOST NET IS FULL OF COMPLAINTS ON THIS. *TR CRACK STARTS RIGHT BELOW MERCURY LOGO AND KEEP INCREASING AND INCREASING. MY CAR LOGO NOT CAME OFF, BUT FEW CARS, THIS LOGO BLOWN OFF. ALSO NOW I LEARNT THAT CAR HINGES HOLDING THIS VERY REAR HOOD CAME OFF.. I THOUGHT ITS MINE, BUT AGAIN, ALMOST WEB IS FULL OF COMPLAINTS ON THIS AND KNOWING HOW RISKY THIS IS, TRYING BEST TO GO TO EVERY LOOK AND CORNER SO TO ENSURE THAT FORD DOES REPAIR ASAP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484934November 16, 2012
STRUCTURE:BODY
THE HASN'T BEEN AN ACCIDENT. I WANTED TO REPORT THAT I HAVE A CRACKED TAILGATE ON MY VEHICLE. THE CRACK APPEARED ONE MORNING - I WASN'T EVEN DRIVING THE VEHICLE. THE CRACKED BEGINS AT THE TOP OF THE TAILGATE, AROUND THE EMBLEM PART OF THE LIFT GATE, THEN DOWN TOWARDS THE TAILGATE LIFT HANDLE. I CALLED MY LOCAL FORD DEALER, CITRUS FORD, ONTARIO, CA, BUT WAS INFORMED THERE WASN'T A RECALL AND THE ISSUE HAD TO DEAL WITH WATER LEAKING INTO THE LOCKING MECHANISM AND CRACKING BECAUSE ITS PLASTIC AND NOT METAL. AT LEAST THE DEALERSHIP DIDN'T ACCUSE ME OF BEING IN AN ACCIDENT, BUT NO EFFORTS WERE MADE TO REPAIR THE CRACKED TAILGATE AT NO COST TO ME, THE CUSTOMER. CAN NHTSA PUSH FORD TO RECALL THIS MATTER? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479248October 8, 2012
STRUCTURE:BODY
WHEN LIFTING UP REAR WINDOW SECTION (TOP HALF OF REAR DOOR) THE HINGES BROKE CAUSING THE WINDOW AND IT'S FRAME TO FALL DOWN. WINDOW FRAME WAS BARELY HANGING BY PISTON SUPPORTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479249October 8, 2012
STRUCTURE:BODY
BACK HINGES BROKE ALLOWING THE GLASS TO FALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479251October 8, 2012
STRUCTURE:BODY
THE BACK LIFT GATE IS CRACKED FROM THE BOTTOM OF THE WINDOW, AROUND THE SIDE OF THE MERCURY EMBLEM, ALL THE WAY DOWN. I'VE NOTICED THE SAME CRACKING ON ALMOST EVERY OTHER MOUNTAINEER ON THE ROADS, AND I SEE A HUGE NUMBER OF THE SAME COMPLAINT ON THE NHTSA WEBSITE. OBVIOUSLY THIS IS A DEFECT AND NEEDS TO BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461435June 13, 2012
POWER TRAIN, STRUCTURE:BODY, ELECTRICAL SYSTEM
FORD HAS A TSB ON THEIR WEBSITE FOR THE PROBLEMS I AM HAVING WITH MY VEHICLE. I CONTACTED TYEM AND I WAS TOLD THAT I HAVE TO PAY FOR THE REPAIRS. WHAT I DO NOT UNDERSTAND IS IF THERE ARE SOOO MANY COMPLAINT FROM CONSUMERS ON THIS VEHICLE FOR THE SAME ISSUES IS THAT NOT THE RESPONSIBILITY OF THE MANUFACTURE BEING IT CONSIDERED A DEFECTIVE PRODUCT? I HAVE TO CHILDREN AND THIS IS OF EXTREME CONCERN TO ME THAT THESE ISSUES ON MY CAR CAN CAUSE AN ACCIDENT. -BACK TRUNK DOOR IS CRACKED DOWN THE LATCH. -THE CAR DOESN'T SHIFT CORRECTLY AND TIRES SEEM LOOSE -THE OVERDRIVE LIGHT IS BLINKING ALL THE TIME AND THE TRANSMISSION IS SIGNALING.. I HAVE FOUND SO MANY WEBSITES WITH COMPLAINTS ABOUT THE SAME ISSUES ON 2003-2004 MERCURY MOUNTAINEERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459912May 29, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE INSIDE DOME LIGHTS AND THE LIGHTS ON THE OUTSIDE SIDE MIRRORS DO NOT GO OFF UNTIL 15 TO 20 MIN'S AFTER IT HAS BEEN ALARMED THIS HAS RUN DOWN MY BATTERY I HAD TO BUY A NEW BATTERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459900May 29, 2012
POWER TRAIN
THE GEAR SHIFT GETS STUCK IN PARK AND I HAVE TO PULL DOWN ON IT REALLY HARD TO GET IT IN DRIVE OR REVERSE I'M AFRAID THAT ITS GOING TO BREAK ONE DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459908May 29, 2012
SERVICE BRAKES
MY ABS BRAKE LIGHT POPS ON AND OFF CONSTANTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459915May 29, 2012
ELECTRICAL SYSTEM
THE WORD DOOR AJAR ON MY DASH BOARD KEEPS TELL ME THAT A DOOR IS OPEN WHEN ALL THE DOORS ARE CLOSED AND I THINK THATS WHY MY INSIDE LIGHTS AND THE LIGHTS ON MY OUTSIDE MIRRAS TAKES 15-20 MIN'S TO GO OFF AFTER I HAVE ALARMED THE VEHICLE AND WHEN I GET IN TO DRIVE THE LIGHTS SHOULD GO OFF ADMEDILY BUT THEY DONT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458826May 17, 2012
STRUCTURE
MY 2003 MERCURY MOUNTAINEER HAS A CRACK RIGHT DOWN THE MIDDLE OF THE REAR DOOR, I THOUGHT IT WAS JUST MY MOUNTAINEER BUT I SEE EVERY MOUNTAINEER OF MY MAKE AND MODEL HAS THAT SAME CRACK,WHY IS THAT, IT HAS TO BE A DEFECT FROM THE FACTORY BECAUSE EVERYBODY WITH A MOUNTAINEER OF THE SAME YEAR MAKE AND MODEL CAN'T BE RELATED. SO I WOULD LIKE TO KNOW WHY THIS CRACK HAS HAPPENED ON THESE MOUNTAINEER IS THERE A SAFETY PROBLEM BECAUSE THERE DEFINITE A STRUCTURE PROBLEM ANDITS DAMAGE TO MY I AM NOT HAPPY ABOUT THE CRACK ITS DAMAGE TO MY CAR I DIDN'T CAUSE AND MERCURY SHOULD FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454775April 10, 2012
STRUCTURE:BODY
THERE IS A CRACK FROM THE BOTTOM OF THE REAR WINDOW RIGHT BY THE MERCURY EMBLEM, ALL THE WAY DOWN. I'VE SEEN NEARLY IDENTICAL CRACKING ON MANY OTHER MOUNTAINEERS AND EXPLORERS. I SEE A RATHER LARGE NUMBER OF THE SAME COMPLAINTS ON SEVERAL WEBSITES. OBVIOUSLY THIS IS A DEFECT THAT COULD RESULT IN INJURIES AND NEEDS TO BE RECALLED FOR SAFETY REASONS. MERCURY/FORD NEEDS TO STAND BEHIND THEIR PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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