Mercury Milan Complaints (2008)

451 consumer complaints on file.

#11073986February 21, 2018
AIR BAGS, STRUCTURE:BODY, WHEELS
TAKATA RECALL RECIEVED RECALL NOTICE ON JULY 2016 AS OF THIS DATE STILL NO PARTS. RECIEVED LETTER NOVEMBER 2017 NO PASSANGER TO RIDE IN FRONT PASSENGER SEAT. MY VEHICAL WAS IN A CAR ACCIDENT IN DECEMBER 2017 AND THE ON THE DRIVERS FRONT FENDER, THE AIRBAGS DID NOT DEPLOY. WAS NOT SURE IF THEY WERE SUPPOSED TO.THE CAR SLAMED INTO ANOTHER CARS BACK BUMPER ON THE OTHER CARS LEFT SIDE. IT SLID DUE TO ROAD CONDITIONS OF WEATHER. IT WAS AT 3PM ON A ROAD WITH 35 MPH SPEED LIMIT.THE OTHER CAR WAS TURNING WITHOUT A TURN SIGNAL.WE HAD THE CAR REPAIRED THROUGH OUR INSURANCE AT STATE FARM. $4000 DAMAGE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11073276February 16, 2018
AIR BAGS
TAMARA INFLATORS RECEIVED A LETTER FROM FORD MARCH 2017 A BOUT A RECALL HAVE NOT HEARD ANY FROM THEM IN ALMOST A YEAR I AM DRIVING WITH A DEFECTIVE AIR BAGS WHEN WILL THEY HONOR THE RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072902February 14, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE DEALER (BOB WONDRIES FORD, 400 S ATLANTIC BLVD, ALHAMBRA, CA 91801) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071837February 8, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE DEALER (APPLE FORD LINCOLN APPLE VALLEY, 7200 150TH ST W, APPLE VALLEY, MN 55124) STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067415February 7, 2018
SERVICE BRAKES
DRIVING CAR DOWN HILL SLOWLY (20 MPH) WHILE RAINING IN CITY, AS I SLOWED DOWN TO THE STOP SIGN THE TRACTION CONTROL CAME ON AND THE BREAK PEDAL WENT ALL THE WAY DOWN TO THE FLOOR AND I COULD BARELY STOP, HAD NO CONTROL, ALMOST CAUSED IN ACCIDENT ON A VERY BUSY STREET. AFTER THAT THE PEDAL GOES ALL THE WAY TO THE FLOOR WHEN I STOP. TRIED BLEEDING BRAKES 2X BUT NOTHING CHANGED. SINCE THIS OCCURRED I'VE BEEN CLOSE TO BEING IN 5 ACCIDENTS DUE TO THE BRAKE/TRACTION PROBLEM. UNSAFE TO DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066660February 2, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CARUSO FORD AT (562) 426-3301 (LOCATED AT 3500 CHERRY AVE, LONG BEACH, CA 90807) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065644January 29, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (JUNGE AUTOMOTIVE GROUP, 1200 BOYSON RD, HIAWATHA, IA 52233) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064572January 24, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DEPRESSING THE BRAKE PEDAL, THE PEDAL WAS VERY SOFT AND HAD TO BE DEPRESSED TO THE FLOORBOARD IN ORDER TO STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILLAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064421January 23, 2018
AIR BAGS
WE RECEIVED A RECALL NOTICE IN THE MAIL BUT WE WERE TOLD THAT THEY STOPPED MAKING THE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061962January 10, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HERITAGE FORD IN LOVELAND, COLORADO WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061377January 9, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (COURTESY FORD LINCOLN, 3533 N VERMILION ST, DANVILLE, IL 61832) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE FOR THE RECALL REMEDY UNTIL LATE SPRING OF 2018. THE MANUFACTURER WAS CONTACTED AT 866-436-7332 AND STATED THAT THEY WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. A CASE NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061462January 9, 2018
SERVICE BRAKES
ON 01/05/18 I HAD TO SLAM ON BRAKES TO AVOID A CAR RUNNING A STOP SIGN ON A CITY STREET. THE BRAKE PEDAL VIBRATED-PULSED AS ABS SYSTEM ACTIVATED. THEN THE PEDAL WENT ALL THE WAY TO THE FLOOR AND BARELY STOPPED BEFORE HITTING THE OTHER CAR. SCARED ME BAD! AFTER, THE BRAKES ARE VERY SOFT AND PEDAL TRAVEL IS DEFINITELY MUCH MORE THAN BEFORE. THIS IS DANGEROUS AND AFTER A QUICK GOOGLE I FIND THIS IS NOT AN UNCOMMON PROBLEM. I HAVE ALSO NOTICED THAT THE COMPLAINTS CONCERNING THE ABS SYSTEM HAVE A WIDE RANGE OF OCCURRENCES THAT SEEMS NOT TO BE ASSOCIATED WITH MILEAGE. I AM THE ORIGINAL OWNER AND MY CAR HAS LESS THAN 42,000 MILES. I'VE SEEN COMPLAINTS OF THIS HAPPENING TO CARS WITH OVER 150,000 MILES. THAT WOULD SEEM TO RULE OUT THE NOTION OF WORN OUT ABS PUMPS. WITH A PART REPLACEMENT COST IN THE $600 RANGE (NOT INCLUDING INSTALLATION) I CAN SEE WHY FORD HESITATES TO ISSUE A RECALL BUT A RECALL IS WHAT SHOULD BE DONE. THIS IS DEFINITELY A SAFETY CONCERN! I URGE YOU TO PLEASE SEE THIS TREND THAT HAS BEEN GOING ON FOR WAY TOO LONG!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060856January 5, 2018
AIR BAGS
TAKATA RECALL I HAVE CONTACTED MY CARLOT WHOM TOLD ME TO CONTACT FORD.I DID SO I TOLD THEM OF THE ISSUE AND I WAS BLOWN OFF I THEN PROCEEDED TO INFORM THEM THAT I HAVE A FAMILY OF 5 IN WHICH I NEED USE OF MY PASSENGER SEAT THEY CONTINUED TO SAY THEY UNDERSTAND MY FRUSTRATION AND THAT I WOULD NOT BE COMPENSATED FOR THIS INCONVENIENCE I WAS TOLD BY MY CARLOT THAT I WOULD HAVE TO TRADE MY VEHICLE IN WHICH I WOULD HAVE TO PAY CASH FOR I NEED THIS TO BE ESCALATED TO HIGHER LEVELS OF HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058499January 4, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 176V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED DELACEY FORD AT 716-668-1200 WHERE THEY MADE AN APPOINTMENT FOR THE CONTACT TO HAVE THE RECALL REPAIR; HOWEVER, THE PART WAS NOT YET AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058201January 3, 2018
SERVICE BRAKES
LOSS OF BRAKES WHEN ABS WAS ACTIVE AND HIT A BUMP. THIS HAS OCCURRED SEVERAL TIMES AND EACH TIME THE PEDAL GOES TO NEAR THE FLOOR WITH GREATLY INCREASED STOPPING DISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058340January 3, 2018
AIR BAGS
TAKATA RECALL - I RECEIVED THE RECALL NOTICE, DATED MARCH, 2017, INSTRUCTING ME TO CONTACT MY DEALER (MASON CITY FORD LINCOLN) FOR A FREE REPLACEMENT AIRBAG. UNFORTUNATELY, I BROKE MY BACK ON CHRISTMAS EVE, 2016 AND HAD EXTENSIVE SURGERY IN AUGUST, 2017, SO I DID NOT MAKE THE CALL TO THE DEALERSHIP WHERE I HAD PURCHASED THE VEHICLE UNTIL JANUARY 3, 2018. AT THAT TIME, THE SERVICE REPAIR PERSON INFORMED ME THAT THE REPLACEMENT PART NECESSARY TO REMEDY THE SITUATION HAD NOT YET BEEN MADE AVAILABLE TO HIM BY THE COMPANY. I ASKED SPECIFICALLY, "SO YOU ARE TELLING ME THAT THERE IS NO WAY YOU ARE ABLE TO OBTAIN THE PART AT THIS TIME TO MAKE THE REPAIR NEEDED TO MAKE THIS VEHICLE SAFE?" THE SERVICE PERSON REPLIED THAT WAS CORRECT, THAT THERE WAS NOTHING HE COULD DO. I AGAIN RESTATED, "SO I AM JUST SUPPOSED TO CONTINUE DRIVING AROUND WITH AIRBAGS FULL OF SHRAPNEL?" HE REPLIED THAT HE WAS SORRY. OBVIOUSLY, THIS RESPONSE AND COMPLETE LACK OF REMEDIAL OPTIONS IS DANGEROUS AND UNACCEPTABLE. IT IS PREPOSTEROUS THAT LIVES CONTINUE TO BE AT STAKE DUE TO A LACK OF PARTS, THAT THIS FACT IS WELL DOCUMENTED (SEE WWW.SAFERCAR.GOV) AND NOTHING IS BEING DONE TO FORCE THE COMPANY'S HAND, WHILE IN THE MEANTIME THEY ARE CONVENIENTLY ABLE TO MAKE USE OF THE NATION'S BANKRUPTCY COURTS TO FURTHER MITIGATE THEIR LOSSES. IN WHAT WAY IS THE CONSUMER BEING PROTECTED HERE? WHAT IS THE POINT OF A RECALL IF THE CONSUMER IS UNABLE TO RID HIMSELF OF THE DEFECTIVE PRODUCT? OBVIOUSLY, THERE IS A VERY SERIOUS FLAW IN THIS SYSTEM, AS THE PROTECTION I AM RECEIVING IS VIRTUALLY NIL. AS I HAVE NEVER BEEN INVOLVED IN A RECALL PRIOR TO THIS, I HAVE BEEN OPERATING UNDER THE POSSIBLY MISTAKEN BELIEF THAT THIS WAS A VALID AND EFFECTIVE SYSTEM. I AM HOPING TO SEE THE PROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058020January 2, 2018
SERVICE BRAKES
AFTER AN ABS EVENT THE BRAKE PEDAL IS SOFT, MUSHY, GOES HALFWAY DOWN, AND PUMPS UP. IT SEEMS LIKE AIR IS INTRODUCED INTO THE SYSTEM AS BLEEDING THE BRAKES FIXES THE LOW BRAKE PEDAL. THIS HAS HAPPENED THREE TIMES. I BELIEVE THE PROBLEM TO BE IN THE ABS CONTROLLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058101January 2, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALERS (C. HARPER CHEVROLET BUICK CADILLAC, 4435 PENNSYLVANIA 51 N, BELLE VERNON, PA 15012, (724) 929-8000) AND (KENNY ROSS FORD, 104 BLACK HILL RD, IRWIN, PA 15642, (724) 864-3601) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. MONTHS AGO, THE DEALERS STATED THAT THE CONTACT WOULD NEED TO WAIT TO RECEIVE A SECOND LETTER. THE CONTACT RECEIVED A RECALL NOTICE MONTHS LATER INDICATING THAT THE PARTS MAY BECOME AVAILABLE IN SPRING OF 2018. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER TO RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057164December 28, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MCCAFFERTY FORD, 1939 E LINCOLN HWY, LANGHORNE, PA 19047) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF .. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057202December 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FRED BEANS FORD OF WEST CHESTER AT (610) 696-4700 (1155 WEST CHESTER PIKE, WEST CHESTER, PA 19382) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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