Mercury Milan Complaints (2008)

451 consumer complaints on file.

#11133321October 4, 2018
AIR BAGS
TAKATA INFLATORS. I RECEIVED A NOTICE ABOUT THIS RECALL MANY MONTHS AGO. I'VE CALLED MY LOCAL DEALERSHIPS TO CHECK FOR A REPAIR AND THEY STILL (AS OF TODAY 10/4/18) TELL ME THAT THEY DO NOT HAVE THE PARTS AVAILABLE AND ARE NOT ABLE TO FIX. I CANNOT BELIEVE I'VE BEEN REQUIRED TO DRIVE AROUND WITH THIS HAZARD FOR SO LONG WHILE FORD HAS NOT BEEN ABLE TO COME UP WITH A SOLUTION. THIS IS NOT ACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131857September 27, 2018
SERVICE BRAKES
UPON BRAKING WHILE DRIVING OVER UNEVEN PAVEMENT OR LOOSE GRAVEL, OR WHILE ACCELERATING THROUGH A TURN, THE ABS [OR TRACTION CONTROL] MALFUNCTIONS CAUSING THE BRAKE PEDAL TO SINK TO THE FLOOR AND THE BRAKING DISTANCE TO BE DRAMATICALLY INCREASE. THIS HAS OCCURRED FOUR TIMES NOW, TWICE WITH MY CHILDREN IN THE CAR, AND THE LAST TIME NEARLY HAD ME GET INTO AN ACCIDENT. WHILE DRIVING ON THE FREEWAY AT 55-60 MPH, THE VEHICLE IN FRONT OF ME HAD TO BRAKE SUDDENLY DUE TO A MERGE IN FRONT OF THEM. I HIT THE BRAKES AS NORMAL, ABOUT 50% PEDAL DEPRESSION, AND THE CAR STARTED BRAKING NORMALLY UNTIL IT PASSED OVER A SMALL PATCH OF LOOSE GRAVEL ON THE FREEWAY, AT WHICH POINT THE PEDAL SANK TO THE GROUND AND THE VEHICLE NO LONGER PROCEEDED TO SLOW DOWN. I HAD TO VEER TO THE LEFT, NEARLY COLLIDING WITH THE CENTER MEDIAN AND ENDED UP PASSING THE CAR IN FRONT OF ME BECAUSE OF THE BRAKING DISTANCE INCREASING. I HAVE HAD THIS ISSUE LOOKED INTO AND EVEN A TECH AT THE LOCAL FORD DEALERSHIP SAYS THAT IT IS A FAULTY ABS HCU (HYDRAULIC CONTROL UNIT), AND THAT THE VALVES STICKING IN THE HCU CAUSE THE PRESSURE TO GO INTO A SEMI-INFINITE LOOP INSTEAD OF EXITING OUT BACK TO THE CALIPERS. THIS CAUSES AROUND 80% OF THE HYDRAULIC PRESSURE TO BE WASTED, AND BRAKING REQUIRES DEPRESSING THE PEDAL NEARLY TO THE FLOOR. THE TECH ADMITTED THAT THERE ARE NEW HCUS AVAILABLE THAT DO NOT HAVE THIS PROBLEM, AND THERE IS A POTENTIAL RECALL PENDING. THE TECH INSTRUCTED ME TO REMOVE THE ABS FUSE AS WELL AS THE ABS PUMP FUSE, WHICH STOPS THE PROBLEM FROM HAPPENING. I HAVE CONFIRMED AFTER 10,000 MILES THAT WITH THE ABS FUSES OUT, THE PROBLEM DOES NOT OCCUR. I HAVE CONTACTED MY ATTORNEY REGARDING THIS ISSUE AND AM WAITING ON SAID POTENTIAL RECALL FOR A REPAIR TO MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11131708September 26, 2018
AIR BAGS
TAKATA RECALL. I HAVE BEEN WAITING FOR MANY MONTHS FOR THIS RECALL TO BE FIXED. HOW MUCH LONGER WILL IT BE? IT IS RIDICULOUS! PLEASE LET ME KNOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129320September 13, 2018
AIR BAGS
STILL WAITING ON REPLACEMENT PART FOR PASSENGER SIDE AIRBAG INFLATOR. WAS TOLD BY DEALERSHIP THAT REPAIR WOULD BE IN 2ND OR 3RD QUARTER(2018). NOW BEING TOLD PARTS WILL NOT BE AVAILABLE UNTIL NOVEMBER 2018. I DO NOT HAVE ANY FAITH THAT THEY WILL BE AVAILABLE. I HAVE BEEN TRYING TO HAVE THIS REPAIR SINCE OCT OF 2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128604September 11, 2018
SERVICE BRAKES
WHEN MY VEHICLE WAS IN MOTION ON A HIGHWAY I APPLIED THE BRAKES TO SLOW DOWN THE ANTI-LOCK BRAKES SYSTEM ENGAGED DUE TO THE ROAD CONDITIONS. THIS CAUSES THE BRAKE PEDAL TO HAVE TO BE DEPRESSED MUCH FURTHER TO STOP THE CAR DUE TO DECREASED BRAKING POWER. THIS CONDITION OF DECREASED BRAKING POWER CAN LAST SEVERAL DAYS OR WEEKS BEFORE RETURNING TO NORMAL UNTIL THE NEXT TIME THERE IS AN ABS DEPLOYMENT AND THEN THE REDUCED BRAKING RETURNS AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124759September 6, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED A LETTER FROM THE NEW YORK MVA REGARDING THE TAKATA AIR BAG RECALL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DANA FORD LINCOLN (266 WEST SERVICE ROAD, STATEN ISLAND, NY 10314, (718) 983-8700) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123006August 28, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RHINEBECK FORD (3667 NY-9G, RHINEBECK, NY 12572, (845) 876-4440) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND PROVIDED REFERENCE NUMBER: CAS15604566 AND A LOANER VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122740August 27, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SUMMIT FORD LINCOLN (305 GRANT AVENUE, AUBURN, NEW YORK 13021, (315) 252-7255) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122745August 27, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN 2016. THE DEALER (WEST-HERR FORD, 5025 CAMP RD, HAMBURG, NY 14075) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122033August 24, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FORD & LINCOLN OF SMITHTOWN (440 JERICHO TURNPIKE, SMITHTOWN, NY 11787, (631) 265-2340) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121952August 23, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED WILLIAMS FORD LINCOLN AT 570-888-2366 (LOCATED AT 1538 ELMIRA ST, SAYRE, PA 18840) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WAS ABOUT TO DEPLOY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119392August 11, 2018
SERVICE BRAKES
I WAS DRIVING ON THE HIGHWAY AND HAD TO SLAM ON MY BRAKES TO AVOID ANOTHER CAR THAT CAME INTO MY LANE IMPROPERLY. MY BRAKES ENGAGE PROPERLY AT THAT MOMENT BUT FOR THE REMAINDER OF THE THIRTY MINUTE DRIVE MY BRAKES DIDN'T ENGAGE PROPERLY. THE BRAKE PEDAL REPEATEDLY WENT ALL THE WAY TO THE FLOOR AND WOULD NOT ENGAGE CORRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119393August 11, 2018
SERVICE BRAKES
TRAVELING ON A TWO LANE ROAD I WAS STOPPED IN HEAVY TRAFFIC FOR A RED LIGHT. WHEN THE LIGHT TURNED GREEN AFTER TRAFFIC BEGAN TO MOVE CONGESTION CAUSED TRAFFIC TO STOP AGAIN. WHEN I PROCEEDED TO BRAKE THE BRAKES DIDN'T ENGAGE UNTIL THE PEDAL WAS COMPLETELY TO THE FLOOR. I PULLED OVER AND PARKED IN A SAFE AREA AND CALLED FOR A RIDE. ONCE THE CAR SAT FOR SEVERAL HOURS IT WAS DRIVEN HOME WITHOUT INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115570August 3, 2018
AIR BAGS
TAKATA RECALL. UNABLE TO HAVE A PASSENGER IN MY FRONT SEAT. I WAS FIRST NOTIFIED DEC 2017 AND AM STILL WAITING. I WANT TO SELL MY CAR BUT I'M SURE THE VALUE WILL BE DECREASED IF A PASSENGER CAN'T SIT IN THE FRONT SEAT. NO ONE CAN TELL ME WHEN THIS WILL BE READY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115273August 2, 2018
AIR BAGS
TAKATA RECALL THE RECALL APPEARS TO BE ONGOING. I PLAN TO MOVE OUT OF STATE REQUIRING ME TO DRIVE LONG DISTANCE WITH A PASSENGER, A PET AND MY BELONGINGS. WITH THE RECALL ON THE PASSENGER AIRBAG, I FEEL UNCOMFORTABLE GOING FORWARD WITH MY MOVE. MY OTHER OPTION IS TO SELL THE CAR, BUT THAT WOULD NOT BE FAIR TO THE BUYER. PLEASE PROVIDE AN ALTERNATE SOLUTION BESIDES A RENTAL CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114593July 30, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE ENTIRE DASHBOARD BUBBLED UP AND THE AIR BAGS APPEARED AS IF THEY WOULD DEPLOY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SEEKINS FORD LINCOLN (1625 SEEKINS FORD DR., FAIRBANKS, AK 99701, (907) 459-4000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114274July 28, 2018
AIR BAGS, SERVICE BRAKES
THIS CAR HAS CAUSED NOTHING BUT TEARS AND STRESS. I AM A SINGLE MOTHER AND THIS PURCHASE WAS HUGE FOR ME AND I CAN'T EVEN LOOK AT IT WITHOUT BEING STRESSED. FIRST OFF THE AIRBAGS WERE RECALLED OVER TWO YEARS AGO AND FORD STILL HASN'T RECEIVED PARTS. SO MY DAUGHTER CAN'T EVEN DRIVE IN THE PASSENGER SEAT. SECOND AND THIS IS THE MAJOR PROBLEM IS WHEN I HIT A POTHOLE OR UNEVEN PACING OF STREET THE BREAKS HIT THE FLOOR AS DOES NOT COME TO A COMPLETE STOP. THIS IS TERRIFYING. I WENT THROUGH A STOP SIGN AND MISSED A TURN ANOTHER TIME. ALMOST SLAMMED INTO THE BACK OF A CAR IN FRONT OF ME ALSO. I REPLACED BRAKES AGAIN AND HAD MECHANICS LOOK AT IT TO FIX ONE THING FOR IT TO STILL HAPPEN. I HAVE FLASHBACKS OF THE ACCIDENTS I'VE ALMOST BEEN IN. IT'S JUST MY DAUGHTER AND I AND THIS CAR IS NOT SAFE. HEY FORD, ARE YOU GOING TO PAY MY MY THERAPISTS APPOINTMENTS FOR THE STRESS YOU HAVE THROWN ON ME???? BELOW IT'S ASKING FOR WHEN THIS HAPPENS-IT HAPPENS EVERY MONTH AND I CAN NOT AFFORD TO PUT IN ANY MORE WORK!!!!!!!!! I PURCHASED THIS CAR 11/20/2015 AND IT WAS HAPPENING EVERY FEW MONTHS AND NOW IT'S EVERY OTHER WEEK. THIS CAR IS A DEATH TRAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
1
#11113522July 25, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING 25 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO STEER INTO A CURB TO STOP THE VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ABS PUMP NEEDED TO BE REPLACED. DORIAN FORD (35900 GRATIOT AVE, CLINTON TWP, MI, 586-792-4100) WAS INFORMED OF THE FAILURE AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11113036July 23, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER WAS NOT CONTACTED TO CONFIRM PART AVAILABILITY. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112134July 18, 2018
AIR BAGS
THIS CAR AIRBAG HAS BEEN REPORTED TO BE DEFECTIVE AND FOR MY SAFETY I NEED IT REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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