Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#10543760September 15, 2013
POWER TRAIN, FUEL SYSTEM, GASOLINE
DRIVING AT HIGHWAY SPEEDS VEHICLE STALLS OUT WITHOUT WARNING. WHEN ATTEMPTING RESTART ENGINE LIGHT AND "ORANGE WRENCH" LIGHT TURN ON. VEHICLE DOES EVENTUALLY RESTART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543574September 14, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
CAR SUDDENLY STALLED IN INTERSECTION WITH CROSS LANE TRAFFIC AND ON MASS TRANSIT TROLLEY TRACK. MOVE TO OTHER SIDE OF INTERSECTION AND RESTARTED FINE, THEN STALLED AGAIN ON HIGHWAY MULTIPLE TIMES. PULLED VEHICLE OVER EACH TIME AND IT RESTARTED, YET STALLED AGAIN AFTER A SHORT AMOUNT OF TIME. CHECK ENGINE LIGHT WAS ON STEADY (NON-BLINKING). HAD VEHICLE TOWED TO FORD DEALERSHIP WOULD INDICATED THE THROTTLE BODY WAS BAD AND MUST BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543603September 14, 2013
ENGINE AND ENGINE COOLING
CAR LOST POWER . PULLED OVER TO SIDE OF EXPRESS WAY. TURNED OFF ENGINE, WAITED A COUPLE OF MINUTES. THEN RESTARTED ENGINE. CAR RAN OK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543449September 13, 2013
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
DRIVING 2 WEEKS AGO, GOING 45 MPH AND THE ACCELERATOR STOPPED WORKING. ENGINE WAS RUNNING AND I COULD STILL SAFELY PULL IT OVER TO THE SIDE OF THE ROAD. I TURNED THE VEHICLE OFF AND THEN BACK ON AND IT WORKED AGAIN. SINCE THERE WERE MANY AREAS OF NON-SAFE ROADS TO PULL OVER, I DECIDED TO HAVE IT TOWED HOME. IT HAS DRIVEN FINE EVER SINCE, UNTIL TODAY, GOING 55MPH, ON THE INTERSTATE, ACCELERATOR STOPS WORKING. I SAFELY PULLED OVER, TURNED OFF AND RESTARTED ENGINE. I SAFELY DROVE TO MY NEAREST FORD DEALERSHIP WHERE THEY SAY IT IS THE THROTTLE SENSOR. WHY IS THIS NOT ELIGIBLE FOR RECALL YET AS I READ THESE MANY, MANY PAGES OF POSTS ON THE SAME THING? I HAVE TO WAIT UNTIL NOVEMBER FOR THE PART AS IT IS ON BACKORDER. NO SAFE CAR TO DRIVE UNTIL THEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543538September 13, 2013
ENGINE
WHILE LEAVING WORK, VEHICLE RPM'S DROPPED AND CAR SURGED AND NEARLY STALLED OUT, PUSHING ACCELERATOR MADE NO INCREASE IN POWER THEN "WRENCH" LIGHT ILLUMINATED ON DASH CLUSTER, PULLED OFF TO SIDE OF ROAD WITH BRAKES APPLIED, AND PUT CAR IN NEUTRAL, RPM'S LOW AND FLUCTUATING. SHUT ENGINE OFF. STARTED ENGINE, NO SIGN OF "WRENCH" LIGHT, CAR MADE TRIP HOME, BUT RPM'S FLUCTUATED AT STOPS, ENGINE SURGING. PERFORMED INTERNET SEARCH, FOUND NHTSA ACTION NUMBER : PE13003 WHICH CONTAINS VERY SIMILAR ISSUES FOR OTHER OWNERS OF 2010 MERCURY MILAN. VERY SCARY AND VERY LUCKY NOT TO HAVE ISSUE ON FREEWAY, OR IN TRAFFIC. THANK YOU FOR YOUR TIME, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543270September 12, 2013
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
I WAS ON MY WAY TO WORK AND GOT ON THE FREEWAY AND AS I ACCELERATED TO THE FLOW OF TRAFFIC, THE CAR STARTED SPLUTTING AND I WAS IN THE MIDDLE LANE WITH A TRUCK CLOSE BEHIND ME AND CARS ON EACH SIDE. THE SPEED STARTED TO DECREASE AS I PUSHED ON THE GAS PETAL WITH NOTHING HAPPENING. IT WAS AS THOUGH IT RAN OUT OF GAS AND THE CONSOLE LIGHTS CAME ON. I PANIC AND TRIED TO WORK MY WAY TO THE SIDE OF THE ROAD. I WAS ABLE TO GET OVER AFTER THE TRUCK BARELY MISSED PITTING ME AND COASTED TIL THE CAR SLOWED DOWN AND TURNED THE CAR OFF AND TRIED TO START IT AGAIN, IT STARTED BECAUSE I KNEW THAT IT WASN'T OUT OF GAS, I HAD A FULL TANK. THERE WAS NO CHECK ENGINE LIGHT ON AT THAT TIME EITHER. I PRECEDED TO GET BACK ON THE FREEWAY AND GOT UP TO 50 MPH AND WENT TO THE NEAREST EXIT AND MY CAR REPEATED THE SAME THING, THIS TIME WITH A JERKING MOTION..THAT WHEN THE CHECK ENGINE LIGHT CAME ON. I MOVED THE CAR TO A SAFER AREA AND CALLED TO GET IT TOWED. IT WAS PLACE ON THE A MACHINE THAT READ P2111 AND P2112. THE AUTO SHOP INFORMED ME THAT IT WAS THE THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542860September 10, 2013
VEHICLE SPEED CONTROL
WHILE DRIVING, THE CAR WAS UNABLE TO ACCELERATE AND STALLED. THE WRENCH LIGHT ALSO CAME ON. ONCE PULLED OVER, I RESTARTED THE CAR AND WAS ABLE TO DRIVE IT BACK HOME WITHOUT FURTHER INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542905September 10, 2013
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
I WAS DRIVING ON THE NORTHWAY PREPARING TO GET IN THE RIGHT LANE TO EXIT AND I LOST ALL SPEED, NO ACCELERATION WAS POSSIBLE BUT I STILL HAD RADIO/A/C, ETC. I WAS ABLE TO GET OVER AND STOP THE CAR AND WHEN I PUT IT IN PARK IT "SPUTTERED" UNTIL I SHUT THE ENGINE OFF ENTIRELY. I WAITED A FEW MOMENTS AND TURNED THE ENGINE BACK ON AND IT STARTED FINE AND THEN DROVE FINE THE REST OF MY DRIVE. WHEN I GOT BACK TO WORK I RESEARCHED THIS PROBLEM ONLINE AND WAS SURPRISED AT THE NUMBER OF COMPLAINTS FOR THE SAME ISSUE. EVERYONE HAD TAKEN THEIR CAR TO A DEALERSHIP OR MECHANIC AND COULD NOT FIGURE IT OUT. NO WARNING LIGHTS CAME ON IN THE DASH. FINALLY AFTER READING SO MANY OF THE SAME COMPLAINTS ONE CAR OWNER STATED THAT A DIAGNOSIS RESULTED IN CODE P2111 (FAULTY THROTTLE BODY). I'M CONCERNED ABOUT DRIVING THIS CAR AND HAVING IT HAPPEN AGAIN. I DRIVE ON A FAST 3 LANE HIGHWAY ABOUT 20 MILES EACH WAY TO WORK AND IT'S NOT ALWAYS VERY EASY TO GET OVER TO SAFETY. AFTER SEEING THIS HAS BEEN INVESTIGATED IN ANOTHER STATE I AM HOPEFUL IT RESULTS IN A RECALL SO THIS PROBLEM CAN BE PROPERLY ADDRESSED AND FIXED. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542965September 10, 2013
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED ON SEPARATE OCCASIONS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. UPDATED 10/29/13*CN THE CONSUMER STATED THE VEHICLE WOULD UNEXPECTEDLY STALL AND SHOWED SIGNS OF THROTTLE BODY FAILURE. ALL THE SYMPTOMS HE EXPERIENCED WERE CONSISTENT WITH NHTSA NUMBER PE13003. UPDATED 11/12/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542634September 9, 2013
ENGINE
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED AS THE WRENCH WARNING ICON ILLUMINATED. THE CONTACT MERGED TO THE SHOULDER AND SHUT OFF THE ENGINE MOMENTARILY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542713September 9, 2013
POWER TRAIN, ENGINE, FUEL SYSTEM, GASOLINE
THIS HAS HAPPENED TO ME MANY TIMES OVER THE LAST MONTH AT LEAST 12 TIMES. THIS OCCURS AT VARIOUS SPEEDS, THE CAR WILL STALL OR NEARLY STALL. I AM UNABLE TO ACCELERATE. I HAVE TO COAST TO A SAFE LOCATION TURN THE KEY OFF PUT THE CAR IN PARK AND RESTART THE CAR. LUCKILY THE CAR HAS RESTARTED EVERYTIME. THE WRENCH WARNING LIGHT COMES ON AFTER THE NEAR STALL, BUT GOES OFF AFTER I RESTART THE CAR. WHEN I COME TO THE STOP THE ENGINE SEEMS TO BE TRYING TO RUN BUT HAS NO POWER AND THE IDLE IS VERY ROUGH. I WENT TO THE DEALER AND THEY SAID IT SOUNDS LIKE THE THROTTLE BODY. THIS SEEMS TO BE A KNOW PROBLEM BUT I DON'T SEE A RECALL ON IT? WHEN IT GOES INTO THE NEAR STALL I HAVE NO ACCELERATION AND PUTS ME IN A VERY DANGEROUS POSITION AS I TRY TO JOCKEY TO A SAFE LOCATION WITH NO POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542446September 7, 2013
FUEL/PROPULSION SYSTEM, ENGINE
WHILE DRIVING 50 MPH ON A HIGHWAY, THE VEHICLE SUDDENLY WITHOUT WARNING LOSS ALL PROPULSION AND STARTED TO SPUTTER VIOLENTLY. I NOTICED THE "WRENCH" LIGHT INDICATOR WAS ILLUMINATED AND LUCKILY COASTED WITH NO PROPULSION TO A SAFE AREA ON THE HIGHWAY SHOULDER TO PULL OVER. I SHUT THE ENGINE OFF FOR A MINUTE AND RESTARTED VEHICLE AS NORMAL AND NO "INDICATOR LIGHT" HAD ILLUMINATED. THE VEHICLE APPEARED TO BE OPERATING AS NORMAL AT THIS POINT. LATER I HAD THE CODES PULLED FOR THE INCIDENT ON MY VEHICLE AND WAS TOLD IT INDICATED A THROTTLE BODY FAILURE. THIS OCCURRED 3 TIMES OVER THE LAST SEVERAL WEEKS. AFTER DOING A SEARCH ON THE INTERNET, I FOUND NUMEROUS INCIDENTS OF THE EXACT SAME DESCRIPTION I HAVE HERE. THERE MUST BE AN INHERENT DEFECT OF THE PART USED IN THESE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542355September 6, 2013
FUEL/PROPULSION SYSTEM
TRAVELING TO WORK ON IH35N IN SAN ANTONIO WHEN ALL OF A SUDDEN I LOSE ALL POWER AND THE CAR SEEMS TO STALL, I TURN ON MY HAZARDS AND MAKE MY WAY TO THE SHOULDER WHILE PRAYING THE OTHER TRAFFIC MOVING AT SPEED DOESN'T PLOW INTO ME. ONCE ON THE SIDE OF THE ROAD THE CAR IS SHUDDERING AND SURGING FORWARD, RESTARTED THE CAR AND EVERYTHING SEEMED FINE, NOT EVEN A "CHECK ENGINE" LIGHT. SAME DAY ON THE WAY HOME FROM WORK (IH35S NEAR HWY 281 INTERCHANGE) AND THE ENGINE STALLS AGAIN, AT SPEED ON THE INTERSTATE BUT EVEN WORSE NOW BECAUSE OF THE INCREASED TRAFFIC THAT NEEDS TO BE DODGED WHILE I GET THE CAR ONTO A RAISED SHOULDER. RESTART THE CAR AND THIS TIME A "CEL" I DRIVE TO AUTOZONE FOR A CODE CHECK AND IT'S P2111 STUCK THROTTLE BODY. SUNDAY NIGHT CAR STARTS STALLING EVERY 50-100 FEET ON A FRONTAGE ROAD OF IH10 NEAR CALLAGHAN WHILE CRESTING A HILL AND NO CLEAR SIGHT LINES, LUCKILY I WAS NOT REAR ENDED. MANAGED TO NURSE IT, SURGING FORWARD SUDDENLY AND SPUTTERING TO A CREEP, INTO A LA QUINTA HOTEL PARKING LOT AND AWAIT A TOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542020September 5, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. THE CONTACT WAS DRIVING 35 MPH AND WAS ADVISED THAT THE REAR DRIVER'S SIDE BRAKE LIGHT WAS INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE LIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 50100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542051September 5, 2013
FUEL SYSTEM, GASOLINE, ENGINE
I WAS DRIVING ON THE INTERSTATE AT 72 MILES PER HOUR IN MY 2010 MERCURY MILAN WHEN THE CAR LOST ALL POWER. I WAS ABLE TO COAST TO THE SHOULDER WITHOUT INTERFERING WITH OTHER TRAFFIC. IT WAS VERY FRIGHTENING AND I WAS VERY FORTUNATE THAT TRAFFIC WAS NOT CLOSE AND I WAS ABLE TO MANEUVER OFF THE ROAD SAFELY. SINCE THIS FIRST EPISODE MY MERCURY MILAN HAS DONE THIS ANOTHER 3 TIMES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541784September 4, 2013
VEHICLE SPEED CONTROL, ENGINE
WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE APPEARED TO STALL AND THE WRENCH INDICATOR SHOWED ON THE DASH. THE VEHICLE HAD NO POWER AND IDLED VERY ROUGH. AFTER PULLING OFF THE ROAD I SHUT THE CAR OFF AND RESTARTED IT, THE INDICATOR LIGHT WAS STILL ON AND I HAD NO THROTTLE. THE ONLY WAY I WAS ABLE TO GET THE VEHICLE TO MOVE WAS TO CLEAR THE CODE USING A CODE READER. THIS ALLOWED ME TO GET THE VEHICLE SAFELY HOME. I WAS ABLE TO DRIVE IT TO THE DEALER HOWEVER, SINCE I CLEARED THE CODE TO MAKE THE VEHICLE OPERATIONAL THEY WOULD NOT CORRECT THE ISSUE BECAUSE THEIR DIAGNOSTIC EQUIPMENT DIDN'T SEE ANYTHING WRONG. EVEN WITH ME PROVIDING THEM THE CODE THAT WAS INDICATED (P2112) AND OFFERING TO PROVIDE THEM THE TSB THAT WAS ISSUED AND THE NHTSA #. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541810September 4, 2013
ENGINE, VEHICLE SPEED CONTROL
ON AUGUST 30TH, 2013, THE VEHICLE ENGINE WOULD NOT RUN OVER 2000 RPM DURING A DRIVE AT 40 MPH NO MATTER HOW HARD PUSH THE GAS PADDLE. AFTER PUSHED THE BRAKE, SLOWED DOWN AND STOPPED THE VEHICLE, ENGINE STILL WOULD NOT RUN OVER 2000 RPM. THEN I PUT THE SHIFT IN PARKING, TURN OFF ENGINE (USING KEY), RESTART IT, THE ENGINE HAD CHOKE SOUND AND WOULD NOT RUN OVER 1500 RPM. AFTER THAT A GENTLE MAN HELPED ME TO PARK MY CAR IN HIS DRIVEWAY. I CALLED THE DEALERSHIP AND HAD THE TOW TRUCK TOWED THE VEHICLE. WHEN THE INCIDENT HAPPENED, IT HAD ME, MY WIFE AND 2 CHILDREN IN THE CAR, AND HAPPENED WHEN I DROVE THE VEHICLE ACROSS THE RAILROAD CROSS. AFTER 4 DAYS INCLUDING WEEKENDS, THE DEALERSHIP TARGET THE PROBLEM IS THE THROTTLE BODY ASSEMBLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541928September 4, 2013
LATCHES/LOCKS/LINKAGES
THE INTERIOR DOOR HANDLE CRACKED INSIDE THE DOOR PANEL. THE DOOR CANNOT BE OPENED FROM THE INSIDE. THIS IS VERY DANGEROUS IF THERE WAS AN EMERGENCY SITUATION I WOULD NOT BE ABLE TO EXIT MY VEHICLE WITHOUT ROLLING THE WINDOW DOWN AND OPENING HANDLE FROM OUTSIDE CAR. THESE HANDLES SHOULD NOT BE MADE OUT OF PLASTIC! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541961September 4, 2013
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
DRIVING 55 MPH CAR POWERS DOWN AND YELLOW WRENCH WARNING LIGHT GOES ON. CAR WILL NOT ACCELERATE. IMMEDIATELY PULL OVER TO PREVENT FROM GETTING REAR-ENDED. LET CAR SIT FOR TEN MINUTES AND RESTARTED. CAR TRAVELED .25 MILES BEFORE POWERING DOWN ONCE AGAIN. BROUGHT IT TO DEALERSHIP WHO SAID IT WAS THE WAS ELECTRONIC THROTTLE BODY. 650 DOLLARS LATER THE PROBLEM WAS FIXED. I SEE THAT THIS HAS AFFECTED A MULTITUDE OF FORD VEHICLES. UNFORTUNATELY, ONE OF THEM WAS MINE. FORD NEEDS TO ISSUE A RECALL FOR THIS PART. SOMEONE COULD SERIOUSLY BE HURT WHEN TRAVELING AT A HIGH RATE OF SPEED AND LOSING ENGINE POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538488September 3, 2013
ENGINE, POWER TRAIN
ON AT LEAST 4 SEPARATE OCCASIONS, WE WERE DRIVING (TWO TIMES GOING ABOUT 60 MPH, THE OTHER TWO TIMES ABOUT 30 MPH) AND THE ENGINE SEEMED TO SEIZE UP OR WOULD LOSE ACCELERATION. THE WRENCH LIGHT COMES ON EACH TIME AND WE ARE NOT ABLE TO ACCELERATE. WE HAD TO COAST TO THE SIDE OF THE ROAD (EXTREMELY DANGEROUS ON BUSY HIGHWAYS TO GET OVER TO THE SIDE OF THE ROAD WITH NO POWER). ONCE TO THE SIDE OF THE ROAD, WE TURNED THE CAR OFF AND WAITED A COUPLE OF MINUTES. ONCE WE TURNED THE CAR BACK ON, IT SEEMED TO WORK PROPERLY AGAIN. WE TOOK THE CAR TO A FORD DEALERSHIP TO HAVE THEM LOOK AT IT. THE ERROR CODE DID NOT REGISTER SO DID NOT KNOW WHAT TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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