Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#10595454June 2, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHEN THE HEADLIGHTS SWITCH IS IN THE ON OR PARKING LIGHTS ONLY, THE RIGHT AND LEFT BRAKE LIGHTS COME ON AT FULL BRIGHTNESS. WHEN BRAKES PEDAL IS DEPRESSED, THERE IS NO CHANGE IN BRIGHTNESS OF RIGHT AND LEFT BRAKE LIGHTS AND THE CENTER REAR BRAKE LIGHT ILLUMINATES. WHEN THIS WAS TAKEN IN FOR A REQUIRED NY STATE INSPECTION, THE VEHICLE FAILED DUE TO THIS ISSUE. THE MECHANIC WORKING ON THE VEHICLE HAS STATED THAT THIS IS A VERY COMMON ISSUE WITH THIS YEAR, MAKE AND MODEL. DEALER HAS BEEN CONTACTED AND STATED THE COST WOULD BE IN EXCESS OF $1,000 TO REPAIR THIS ISSUE. THIS IS A SAFETY ISSUE THAT IS MOST LIKELY TO LEAD TO REAR END COLLISIONS AND IS COMMON IN SEVERAL DIFFERENT VEHICLES OF THIS YEAR, MAKE AND MODEL. MANUFACTURER SHOULD BE RECALLING VEHICLES OF THIS YEAR, MAKE AND MODEL TO REPAIR THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595712June 2, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
I WAS MERGING ONTO A HIGHWAY GOING ABOUT 60 MPH. MY CAR SUDDENLY WENT INTO AN IDLE AND THE WRENCH ICON CAME ON IN THE INDICATOR DASH. LUCKILY, I WAS ABLE TO PULL OVER TO THE SHOULDER AND NO VEHICLE WAS BEHIND ME. I TURNED OFF THE CAR AND WAS THEN ABLE TO ACCELERATE. LATER IN THE DAY, I WAS AGAIN DRIVING ON THE HIGHWAY AT ABOUT 65 MPH. WHEN THE SAME THING HAPPENED. I THEN WENT DIRECTLY TO A FORD DEALER. THEY IMMEDIATELY KNEW WHAT THE PROBLEM WAS AND SAID FORD HAD EXTENDED THEIR WARRANTY ON THIS PROBLEM TO 120,000 MILES. THIS IS RIDICULOUS! I AM SURE SOMEONE WILL AND PROBABLY HAVE BEEN FATALLY INJURED BECAUSE OF THIS ISSUE.THERE NEEDS TO BE A RECALL!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594226May 27, 2014
EXTERIOR LIGHTING
THE PASSENGER SIDE LED TAIL LIGHT IS NO LONGER WORKING. THE CAR IS NOT EVEN 5 YEARS OLD YET. LEDS SHOULD NOT FAIL THIS QUICKLY SINCE THIS IS A CRITICAL SAFETY PART. MY UNDERSTANDING IS THAT IT IS NOT COVERED UNDER MY FORD PREMIUM LEVEL EXTENDED WARRANTY. IT IS A COSTLY PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594232May 27, 2014
EXTERIOR LIGHTING
AFTER BEING TOLD ON SEVERAL OCCASIONS THAT OUR LEFT TAIL LIGHT AND BRAKE LIGHT WAS NOT WORKING, ON 5/19/14 OUR 2010 MILAN WAS TAKEN IN FOR ROUTINE MAINTENTANCE BY THE DEALER. AT THAT TIME,THEY WERE ASKED TO ADDRESS THE TAIL LIGHT AND BRAKE LIGHT PROBLEM. THE VEHICLE HAD 35,070 MILES ON THE ODOMETER AND ALTHOUGH THE NEW CAR WARRANTY HAD EXPIRED, WE HAD PURCHASED BOTH PREMIUM CARE AND ESP AT THE TIME OF PURCHASE TO THE TUNE OF OVER $2000. I WAS SHOCKED AND VERY ANGRY WHEN I WAS INFORMED THAT THE LEFT LED TAIL LIGHT WOULD NEED TO BE REPLACED AT A COST OF OVER $400 AND IT WOULD NOT BE COVERED UNDER EITHER PROGRAM. SUBSEQUENTLY, IN CHECKING THE SMALL PRINT, I DISCOVERED THAT LED LIGHTS WERE INDEED EXCLUDED UNDER EITHER PROGRAM. CHECKING FURTHER, I FOUND THAT THERE ARE NUMEROUS COMPLAINTS OF WHAT CERTAINLY APPEARS TO BE A MANUFACTURER DEFECT AND A SAFETY ISSUE REGARDING THE LED TAIL LIGHTS THE FORD DEALER SERVICE ADVISOR DID NOT SEEM BE SURPRISED AT MY OUTRAGE SINCE THIS SEEMINGLY IS A PROBLEM THAT HE EVIDENTLY HAS DEALT WITH BEFORE. NOW IT APPEARS MY RIGHT BRAKE LIGHT IS STAYING LIT AND DOES NOT FUNCTION WHEN THE BRAKE IS APPLIED AND I COULD BE FACED WITH A $1000 REPAIR BILL. EVIDENTLY FORD IS GOING TO HAVE TO BE FORCED TO ADDRESS THIS PROBLEM. ONE COULD BE DRIVING ALONG WITHOUT KNOWING THEIR STOP/BRAKE LIGHTS WERE NOT WORKING SINCE THERE IS NO VISUAL ALERT ON THE MESSAGE CENTER AND WONDER WHY THEY WERE SUDDENLY REAR-ENDED BY A FOLLOWING VEHICLE AT A TRAFFIC LIGHT. BESIDES THE EXPENSE TO THE OWNER, THERE IS A REAL SAFETY ISSUE THAT NEEDS TO BE ADDRESSED! THE LACK OF BRAKE LIGHTS COULD RESULT IN SERIOUS INJURY AND OR DEATH AND CONSIDERABLE DAMAGE. THE PROBLEM IS AN OBVIOUS DEFECT IN MATERIALS IF NOT WORKMANSHIP AND THE COMPANY IS CLEARLY LIABLE. THE LIFE EXPECTANCY OF LED LIGHT STRIPS IS CERTAINLY MUCH LONGER THAN THE ORDINARY LIGHT BULB, SO WHAT IS GOING ON? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594122May 26, 2014
EXTERIOR LIGHTING
BRAKE LIGHT FAILURE. CAR HAS LED BRAKE/TAIL LIGHTS. BRAKE LIGHT ON LEFT SIDE WOULD INTERMITTENTLY FLASH WHEN HEADLIGHTS ON. CHANGED COMPLETE TAILLIGHT. ($375) PROBLEM FIXED. 13 MONTHS LATER SAME BRAKE LIGHT FAILED, BRAKE LIGHT DOES NOT ILLUMINATE AT ALL. WIRING OK, NEEDS ANOTHER TAIL LIGHT ASSEMBLY. ANOTHER $375. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592776May 20, 2014
EXTERIOR LIGHTING
IN APRIL 2013 I NOTICED THAT MY LEFT BACK TAIL LIGHT WOULD GO OUT AND COME BACK ON INTERMITTENTLY. EVENTUALLY THE TAIL LIGHT STAYED ON, BUT IT WAS NOT A NORMAL TAIL LIGHT THE BRIGHTNESS INDICATED THAT IT WAS A BRAKE LIGHT. EVERY TIME I TURN ON MY LIGHTS THE BRAKE LIGHT ILLUMINATES AS A TAIL LIGHT. NOW MARCH 2014 MY BRAKE LIGHT IN MY BACK WINDOW WENT OUT. I REPLACED THE BULB IN THIS LIGHT. TWO WEEKS AGO MAY 2014 MY TAIL LIGHT ON THE RIGHT SIDE WENT OUT AND WHEN I USED MY BRAKES THE RIGHT BRAKE WOULD BLINK LIKE A BLINKER. CURRENTLY TODAY. I HAVE A TAIL LIGHT ON THE LEFT THAT IS AS BRIGHT AS THE BRAKE, WHEN THE TAIL LIGHTS ARE ON I DON'T HAVE A BRAKE LIGHT. WHEN THE LIGHTS ARE OFF THE BRAKE LIGHT WORKS. ON THE RIGHT SIDE I DO NOT HAVE A TAIL LIGHT OR A BRAKE LIGHT. SO WHEN THE LIGHTS ARE ON, I HAVE ONE TAIL LIGHT OUT COMPLETELY. WHEN I HAVE MY TAIL LIGHTS ON THE ONLY BRAKE LIGHT I HAVE IS IN THE BACK WINDOW. I CALLED TODAY ABOUT REPLACEMENTS AND WAS QUOTED $376.20 A PIECE! THAT IS ONLY THE PART. I DID HAVE AN ELECTRICIAN FRIEND COME OUT AND TEST THE WIRING AND NOPE NOT THE WIRING, IT IS ALL IN THE LIGHT. I CAN NOT AFFORD TO GET THIS FIXED. FORD NEEDS TO STEP UP! THIS IS THE 6TH FORD WE HAVE HAD. THIS IS THE ONLY ISSUE I HAVE EVER HAD. IF FORD DOES NOT TAKE REASONABILITY I WILL BE TRADING IT IN FOR A TOYOTA! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586663May 5, 2014
POWER TRAIN
WHILE DRIVING AT APPROXIMATELY 60 TO 65MPH, THE CAR LOST POWER AND DECREASE SPEED WHILE MAINTAINING CONTROL OF THE VEHICLE, PULL TO THE SIDE OF THE ROAD, CAR WAS STILL RUNNING AND AFTER TURNING OFF AND RESTARTING AND ENTERING THE HIGHWAY AGAIN PROBLEM PERSISTED WITH THE SAME RESULTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584789April 25, 2014
AIR BAGS
I HAVE MERCURY MILAN AND I HAD AN ACCIDENT. A CAR WAS TURNING AND TURNED IN FRONT OF ME I SWERVED AND HIT THE CAR THAT WAS TURNING A STOP SIGN, STREET SIGN, AND A TREE. THE AIR BAGS DID NOT DEPLOY. THE CAR WAS TOTALED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10584361April 23, 2014
FUEL SYSTEM, GASOLINE, ENGINE, POWER TRAIN
IMMEDIATELY AFTER ENTERING A MAIN HIGHWAY, THE ENGINE SEEMED TO DIE YET IDLED AROUND 1000 RPM. THE DASH LIGHTS CAME ON, THE ENGINE SPUTTERED, BUT WOULDN'T INCREASE SPEED AND VEHICLE WOULDN'T MOVE MORE THAN 2 OR 3 MILES PER HOUR. AFTER GETTING IT OFF ROAD AND TURNING IGNITION OFF FOR A COUPLE OF MINUTES, IT STARTED AND DROVE FINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584114April 22, 2014
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE STEERING WHEEL BECAME HARD TO TURN AND THE POWER STEERING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 104,000. UPDATED 7/14/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583397April 17, 2014
EXTERIOR LIGHTING:TAIL LIGHTS
LED TAIL LIGHTS WILL FLICKER OR NOT WORK AT ALL - IN DOING A LITTLE RESEARCH I FOUND OUT IT IS A PRETTY COMMON PROBLEM WITH THESE - FORD WILL OFFER NO HELP WITH THIS KNOWN SAFETY DEFECT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579635April 14, 2014
EXTERIOR LIGHTING
I WAS ASKED TO PULL OVER BY A FRIEND WHO TOLD ME THE BRAKE LIGHTS WEREN'T ACTIVATING ON THE PASSENGER SIDE OF THE VEHICLE. CENTER AND LEFT SIDE WERE OPERATIONAL. WHEN I TURN OFF THE HEADLIGHTS, THE BRAKE LIGHTS ARE OPERATIONAL. AN OBVIOUS SYSTEM FAILURE WITHIN THE SEALED LIGHT. CANNOT REPLACE THIS LED LIGHT, THE ENTIRE TAIL LAMP UNIT MUST BE REMOVED. CHECKED WITH VARIOUS PARTS AND DEALERSHIP ($400+) SEEMS EXCESSIVE FOR A TAIL LIGHT THAT COSTS $2-3 IN AN ORDINARY TAIL LIGHT SYSTEM. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576597April 2, 2014
POWER TRAIN, ENGINE AND ENGINE COOLING
WHILE DRIVING THE CAR BEGINS TO LOSE POWER. THEN THE CAR LOOSES THE ABILITY TO CONTROL IT AND APPEARS TO NOT HAVE ANY GAS GOING TO IT. THE WRENCH ON THE DASH BOARD APPEARS AND THE POWER STEERING GOES OUT. THE CAR APPEARS TO NOT BE GETTING ANY GAS. I PULLED OVER TO THE SIDE OF THE ROAD AND STOPPED THE CAR. AFTER IT SITS FOR A FEW MINUTES IT WILL START AGAIN. SOMETIMES IT STARTS UP AND DOESN'T HAPPEN FOR AWHILE. OTHER TIMES IT WILL HAPPEN AGAIN IN A FEW MINUTES. IT CAN HAPPEN AT ANY SPEED OR AT ANYTIME. EXTREMELY DANGEROUS IF IT HAPPENED ON AN INTERSTATE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576435April 1, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE DRIVER'S SIDE REAR TAIL LIGHT FAILED AND REMAINED ILLUMINATED AFTER THE BRAKE PEDAL WAS RELEASED. THE DEALER PERFORMED A DIAGNOSTIC WHICH LOCATED THE FAILURE AT THE LED ASSEMBLY CIRCUIT BOARD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000 AND THE CURRENT MILEAGE WAS 24,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575284March 28, 2014
POWER TRAIN, EXTERIOR LIGHTING
PURCHASED THIS MILAN IN 2011 WITH 22K MILES. IMMEDIATELY NOTICED ISSUES WITH THE 6-SPEED 6F35 AUTOMATIC CAUSING THE CAR TO STOP ACCELERATING UNDER LOAD, LEAVING ME DEAD IN THE WATER WHEN MERGING IN TRAFFIC. I WAS NOT INFORMED THAT FORD ALREADY KNEW OF ISSUES AND I WAS IN AND OUT OF THE DEALER WITH NOTHING DONE, UNTIL THE TRANY HAD MORE DAMAGE. IT WAS REPAIRED BUT NEVER PROPERLY STRESS TESTED, BY EITHER OF TWO DEALERSHIPS I WENT TO. ACCORDING TO THE TSB IF THE TRANY EXHIBITED CERTAIN GRADES OF FAILURE, IT REQUIRED REPROGRAMMING AND THEN VALVE BODY REPLACEMENT, FOLLOWED BY A STRESS TEST TO VERIFY THERE WAS NOT ANY MORE EXTENSIVE DAMAGE. THE MOST I GOT AFTER THE VALVE BODY WAS CHANGED WAS A SUGGESTION THAT I CHANGE MY TRANY FLUID THAT HAD ALREADY BEEN CHANGED BY FORD 20K MILES EARLIER. I THEN STARTED HAVING ISSUES WITH THE REAR TAIL LIGHTS (BRAKE/PARKING), WITH ONES FLICKERING INTERMITTENTLY IN THE COLD AND THEN DIEING COMPLETELY, OR GOING FULL INTENSITY AND NEVER SWITCHING BACK TO JUST PARKING LIGHT MODE. HAD TO REPLACE BOTH AT HIGH COST, FORD LISTS $400 EACH, BASICALLY FOR THE EQUIVALENT OF A $2 BULB. I AM AN EE, SPECIALIZING IN MANUFACTURING, AND AFTER TAKING ONE OF THE FAILING ONES APART FOUND IT IS WAS PROBABLY RELATED TO POOR PART CHOICE OR DESIGN. THERE WAS NOTHING DAMAGED DUE TO WATER OR IMPACT. I WOULD DUMP THIS VEHICLE, HOWEVER I STILL HAVE PAYMENTS AND ETHICALLY I CAN NOT SELL IT ON THE OPEN MARKET WORRYING SOMEBODY ELSE MAY HAVE A DANGEROUS ISSUE WITH IT DUE TO THE QUESTIONABLE TRANSMISSION. IF THE TRANSMISSION HAD ANY TYPE OVER STRESS THAT REQUIRED THE LEVEL IF TESTING MENTIONED IN THE TSB, WHICH IS ALMOST IMPOSSIBLE TO DO IN VEHICLE, THE WHOLE TRANY SHOULD HAVE BEEN PULLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575072March 27, 2014
EXTERIOR LIGHTING
TRAILING DRIVER NOTICED ISSUES WITH LEFT TAILLIGHT FLICKERING INTERMITTENTLY....A VISIT TO FORUMS INDICATE A WIDESPREAD PROBLEM WITH COSTLY REPAIR AND FORD NOT WANTING TO TAKE OWNERSHIP OF THE PROBLEM. *TR..UPDATED 10/06/14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575213March 27, 2014
POWER TRAIN
I FELT A BIG JOLT AS I WAS PULLING OUT OF MY NEIGHBORHOOD. IT FELT LIKE I HIT SOMETHING. MY SON EVEN GOT OUT OF THE CAR AND LOOKED UNDERNEATH. THEN THE NEXT DAY, AS I WAS PULLING OUT OF A GROCERY PARKING LOT, IT WAS REVVING UP BUT WOULDN'T GO, LIKE IT WASN'T IN GEAR. I STOPPED, PUT IT IN PARK FOR A MINUTE, THEN BACK TO DRIVE. IT STARTED GOING BUT HAPPENED AGAIN AT THE NEXT INTERSECTION. THIRD DAY, I TOOK IT TO THE DEALERSHIP, AND THEY SAID IT NEEDED A COMPUTER UPDATE. LUCKILY, I DO HAVE AN EXTENDED WARRANTY, SO THERE WAS NO CHARGE. THAT WAS TWO DAYS AGO, AND IT SEEMS TO BE OKAY FOR NOW, BUT I'M SO AFRAID TO DRIVE IT IN HEAVY TRAFFIC, AND I'M HESITANT NOW EVERY TIME I HAVE TO PULL INTO TRAFFIC WHEN LEAVING THE STORE OR MY NEIGHBORHOOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574003March 21, 2014
EXTERIOR LIGHTING
IF HEADLIGHTS OR PARKING LIGHTS ARE ON, LEFT AND RIGHT STOP LIGHTS DO NOT CHANGE BRIGHTNESS WHEN BRAKES ARE APPLIED. THE BRAKE LIGHT IN THE REAR WINDSHIELD DOES COME ON AS IT SHOULD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573872March 20, 2014
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
DRIVING THRU TOWN AT APPROX 30 MPH THE VEHICLES WARNING LIGHTS FLASHED FOR CHECK ENGINE AND THE THROTTLE CONTROL WARNING (WRENCH) ILLUMINATED. THE VEHICLE WOULD NOT RESPOND TO ANY ACTIVATION OF THE GAS PEDDLE AND DRIFTED TO IDLE POWER. NOT UNDERSTANDING WHAT WENT WRONG, I SHUT THE CAR DOWN AND RESTARTED IT TO CLEAR THE FAULTS. I RE-ENTERED TRAFFIC AND PROCEEDED ABOUT 50 FT BEFORE IT HAPPENED AGAIN. I PROCEEDED TO FOLLOW THE SAME RESET PROCESS AND WAS ABLE TO LIMP THE CAR HOME. THE CAR WAS TOWED AWAY AND REPAIRED BY REPLACING THE ELECTRONIC THROTTLE BODY. RESEARCH SHOWS THAT SINCE 2004 FORD HAS KNOWN THAT THIS PROBLEM EXISTS AND THAT THE ENGINE DESIGN DEFAULT IS TO BRING THE CAR DOWN TO IDLE POWER. INTERNET CHAT BOARDS HAVE STORIES OF THIS HAPPENING ON HIGHWAYS AT HIGH RATES OF SPEED. FORD CLAIMS THERE IS NO RECALL BECAUSE THE GOVERNMENT (YOU GUYS) HAVE NOT REQUIRED THEM TO DO SO DESPITE THE FAILURE MODE, AND PUBLIC SAFETY IMPLICATIONS, BEING EXACTLY THE SAME AS NHTSA ACTION NUMBER PE13031. FORD FIXED THE PROBLEM RECENTLY BUT DID NOT SCRAP OLD DEFECTIVE INVENTORY AND REFUSES TO FIX THOSE SUSPECT PARTS ON OUR ROADS. THEY HAVE CALCULATED THE COSTS AND CHOOSE TO RISK PUBLIC SAFETY INSTEAD OF A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573495March 19, 2014
SERVICE BRAKES, EXTERIOR LIGHTING
ONE MONTH AFTER MY NHTSA COMPLAINT # 10563879, THE LEFT SIDE TAIL/BRAKE LIGHT SYSTEM IS NOW RESPONDING IN THE SAME MANNER. IE: BRAKE LIGHTS FUNCTION NORMALLY DURING THE DAY WITHOUT THE TAIL LIGHTS ON, BUT WHEN TAIL LIGHTS ARE ACTIVATED, THEY SHINE AT FULL 100% INTENSITY, AS IF THE BRAKES WERE APPLIED. BRAKE APPLICATION IS NOW ONLY SHOWN BY THE SMALL THIRD CENTER LIGHT. WHENEVER I SEE A MILAN IN MY CITY AT NIGHT, WHICH IS THE ONLY TIME IT WILL BE EVIDENT, I TRY TO FOLLOW IT TO SEE IF IT HAS THIS ISSUE ALSO. I'LL FIND THAT USUALLY 1 OR BOTH OF THIS VEHICLES LIGHTS DO THIS, AND THE OWNERS DO NOT REALIZE IT. I FEEL THIS IS A WIDESPREAD SAFETY ISSUE, COMPOUNDED BY THE OWNER BEING UNAWARE OF A PROBLEM. NO DASH WARNING IS SHOWN. AND YES, FORD WANTS $400 FOR THIS LAMP. REPLACING IT IS THE ONLY FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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