Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#10619303August 6, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE DRIVER SIDE REAR BRAKE LIGHT DOES NOT WORK WHEN THE DRIVING LIGHTS ARE ON. IT SEEMS THERE ARE MULTIPLE PEOPLE WITH THIS SAME PROBLEM, AS A RESPONSIBLE COMPANY FORD SHOULD FIX THIS ISSUE AND NOT PASS THERE ERROR ON TO THE CONSUMERS. THE FOG LIGHTS ALSO ARE HAVING ELECTRICAL ISSUES, SOMETIMES THEY WORK, OTHER TIMES THEY DON'T. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618436August 3, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE DRIVERS SIDE BRAKE LIGHT HAS INTERMITTENT OPERATION. THE LAMP CANNOT BE REPLACED LIKE A REGULAR TURN SIGNAL LAMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618262August 1, 2014
EXTERIOR LIGHTING
LEFT AND RIGHT BRAKE LIGHTS STAY ON BRAKE LIGHTS WHEN LIGHTS ARE TURNED ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618024July 31, 2014
EXTERIOR LIGHTING:BRAKE LIGHTS
THERE IS A SERIOUS BRAKE LIGHT MALFUNCTION ON 2010 MERCURY MILAN'S THAT FORD DEALERSHIPS ARE CHARGING OWNERS UP TO $1000 TO FIX, EVEN ON CARS THAT ARE BARELY OUT OF WARRANTY! ON THESE VEHICLES, WHEN THE HEADLIGHTS ARE ON, THE BRAKE LIGHTS ARE CONTINUOUSLY ON, WHETHER OR NOT YOUR FOOT IS ON THE BRAKE PEDAL! HUNDREDS OF COMPLAINTS ARE FLOODING THE INTERNET WITH THIS PROBLEM AND FORD IS TURNING A BLIND EYE TO IT! AND, THERE IS NO RECALL!! WE JUST FOUND OUT WE HAD THIS PROBLEM TODAY AFTER TAKING OUR CAR FOR ITS FIRST EVER INSPECTION IN THE DELAWARE LANES (WHICH IT FAILED DUE TO THE MALFUNCTION). THIS IS A HUGE SAFETY HAZARD. OWNERS OF THESE CARS ARE BASICALLY RIDING AROUND WITH NO INDICATION OF BRAKING WHEN THEIR LIGHTS ARE ON AND NO KNOWLEDGE THAT THEY HAVE A PROBLEM. PEOPLE ARE GOING TO BE GETTING REAR-ENDED IN LARGE NUMBERS. IS IT GOING TO TAKE PEOPLE GETTING INJURED AND/OR KILLED LIKE IN THE RECENT GM IGNITION KEY FIASCO BEFORE FORD TAKES ANY ACTION? SOMETHING NEEDS TO BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617079July 29, 2014
ENGINE, POWER TRAIN
I PURCHASED MY 2010 MERCURY MILAN LAST YEAR IN JULY 2013. THIS WEEKEND I STARTED HAVING AN ISSUE WITH A LOUD THUMPING SOUND COMING FROM UNDER THE HOOD, ON IGNITION, GEAR CHANGING AND ACCELERATION. TOOK IT TO THE DEALER TODAY AND WAS INFORMED THAT MY SUBFRAME IS COMPLETELY BROKEN. IT WAS NEVER WELDED, WHICH I WAS ALSO INFORMED THAT IT SHOULD HAVE BEEN. MEANING THIS WAS AN ISSUE BEFORE I PURCHASED MY VEHICLE. MY ENGINE HAS MOVED 2 INCHES FORWARD, THE TECHNICIAN MOVED MY ENGINE WITH HIS BARE HAND BACK AND FORWARD. BOTH OF MY FRONT WHEEL AXLES ARE BROKEN DUE TO THE PRESSURE OF THE ENGINE NOT BEING SECURED WITH THIS SUBFRAME. I'M NOT REALLY GREAT WITH CAR REPAIRS KNOWLEDGE, BUT EVEN I KNOW THIS IS A MAJOR ISSUE. I BOUGHT THE EXTENDED WARRANTY WITH MY CAR DURING PURCHASE AND THEY WON'T PAY FOR THE REPAIR. I WAS QUOTED $600 FOR PARTS AND $624 FOR LABOR. NOT INCLUDING MY WHEEL AXLES THAT HAVE TO BE REPAIRED DUE TO THIS ISSUE. I HAVE CONTACTED THE BBB AND THE VP OF THE DEALER, CONCERNING THIS ISSUE. THE DEALER WAS SUPPOSED TO DO A COMPLETE INSPECTION OF MY VEHICLE AND THEY DID NOT. THEY SAY THEY STAND BY THEIR INSPECTIONS AND GUARANTEE. NOT THIS TIME!! IT'S NOT FAIR FOR ME TO PAY FOR THIS REPAIR BUT IF I DON'T, I WON'T HAVE A VEHICLE TO DRIVE. FORD HAS TO DO SOMETHING. THIS IS THEIR NEGLIGENCE AND THIS ISSUE COULD HAVE CAUSED A SERIOUS SAFETY ISSUE FOR ME AND MY FAMILY. I WILL UPDATE THIS POST AS I FIND OUT MORE INFORMATION FROM THE DEALERSHIP. IF YOU ARE HAVING THIS ISSUE OR HAD THIS ISSUE, PLEASE JOIN ME, IN FILING A COMPLAINT. SOMEONE COULD LOSE THEIR LIFE BECAUSE FORD REFUSES TO ACKNOWLEDGE THIS MANUFACTURER ISSUE. IF ANYONE CAN OFFER ANY KIND OF ADVICE AS IN WHERE OR WHO TO CONTACT PLEASE RESPOND WITH THE INFORMATION. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616704July 28, 2014
ELECTRICAL SYSTEM
THE CAR WOULD INEXPLICABLY STOP DURING DRIVING AND DISPLAY THE RED TRIANGLE WITH THE MESSAGE STOP SAFELY INTERMITTENTLY SOON AFTER THE TIME IT WAS BOUGHT. BUT UPON TURNING IT OFF IT WOULD RESTART. THE DEALERSHIPS DID NOT FIND ANYTHING TO FIX. THE RED TRIANGLE DISPLAY AND SUDDEN LOSS OF POWER WHILE DRIVING DEFECT STEADILY WORSENED AND BECAME SO FREQUENT THAT IT INTERFERED WITH DRIVING. BUT EACH TIME THE CAR WOULD RESTART AND DRIVE. IT WAS AGAIN REPORTED TO YOUR DEALERSHIP WHEN IT WAS BROUGHT IN FOR SERVICE AT ABOUT 48,000 MILES. AGAIN I WAS TOLD THAT THERE WAS NO PROBLEM. ON JUNE 6, 2014 THE CAR COMPLETELY DIED ON A BUSY ROUTE. TWO GOOD SAMARITANS BEHIND ME STOPPED AND HELPED BRING THE TRAFFIC TO A HALT. THEN THEY HELPED PUSH THE DISABLED CAR ONTO A DRIVEWAY BEFORE PROCEEDING ON THEIR WAY. I ESCAPED SERIOUS INJURY OR EVEN DEATH, WHICH MAY WELL HAVE RESULTED IF THIS HAD HAPPENED ON A FREEWAY. THE CAR HAD TO BE TOWED IN AS IT BECAME NON-RESPONSIVE WITH NO POSSIBILITY OF RESTARTING IT. FORD CLARIFIED THAT THE HYBRID BATTERY CABLE IS TOO SHORT FOR THE ENGINE/TRANSAXLE MOVEMENT AND CAUSES THE HYBRID BATTERY TO BE DESTROYED AS WELL. NEITHER THE HYBRID BATTERY NOR THE HYBRID BATTERY CABLE ARE COVERED BY THE VARIOUS WARRANTIES FOR THIS DEFECT ACCORDING TO FORD. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616481July 26, 2014
EXTERIOR LIGHTING
BRAKE LIGHT TAIL LIGHT JUST STOPPED WORKING. SEEMS TO BE A COMMON EXPENSIVE PROBLEM THAT FORD SHOULD STAND BY. I WISH THERE WAS AN AFTERMARKET TAIL LIGHT ASSEMBLY. LED'S SHOULD LAST LONGER THAN FOUR YEAR'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616200July 25, 2014
SERVICE BRAKES
TWICE TAIL LAMP HAS FAILED & IS NOT UNDER WARRANTY. BRAKE LITE QUITS WORKING WITHOUT DRIVER KNOWING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614541July 18, 2014
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHEN TRYING TO ACCELERATE MY CAR CHUGS AND FEELS AS IF IT WANTS TO STALL. I HAVE TO ACCELERATE AT A VERY VERY SLOW PACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610094July 12, 2014
SERVICE BRAKES, EXTERIOR LIGHTING
LED BRAKE LIGHT FLICKERS ON AND OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608576July 7, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE STALLED. THE CONTACT MENTIONED THAT THE CHECK ENGINE SOON AND WRENCH WARNING ICON WAS ILLUMINATED. ADITIONALLY, THE CONTACT STATED THAT SHE HAD RECEIVED A CUSTOMER SATISFACTION DIRECTLY RELATED TO FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE THROTTLE BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608060July 3, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
BOTH TAIL LAMPS ILLUMINATE IRREGULARLY. SOMETIMES ONE WILL STAY ON ALL THE TIME AS IF BRAKING, OTHER TIMES ONE WILL COME ON ,BUT FLICKER AND STILL OTHER TIMES THEY WON'T WORK AT ALL. WHILE DRIVING, I HAVE NO IDEA IF THEY ARE WORKING CORRECTLY OR NOT. I AM CONCERNED THAT I WILL GET HIT FROM BEHIND DUE TO THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605963June 25, 2014
POWER TRAIN
DRIVING 65 MPH ON INTERSTATE; CAR STOPPED ACCELERATING, STARTING DROPPING IN SPEED. PRESSED ACCELERATOR UNTIL ON FLOOR, WOULD NOT ACCELERATE, ONLY CONTINUED DECREASING IN SPEED. "WRENCH" INDICATOR APPEARED ON VEHICLE ELECTRONIC DASHBOARD. STOPPED. WHEN TURNED OFF AND BACK ON WRENCH WAS GONE, CAR WOULD ACCELERATE, BUT SEEMED TO BE "MISSING". TOOK TO DEALER FOR REGULAR OIL CHANGE AND MAINTENANCE, ASKED THEM TO CHECK. THEY DIDN'T FIND ANYTHING. 4 DAYS AFTER GETTING IT CHECK SAME PROBLEM OCCUR ED. THEN 2 DAYS AFTER THAT IT OCCURRED AGAIN, AND BESIDES "WRENCH" LIGHT THE "SERVICE ENGINE SOON" LIGHT ILLUMINATED. TOOK CAR INTO DEALER, IT IS STILL THERE. DEALER SAID THE THROTTLE BODY IS BAD, AND IT IS NOT COVERED. I FOUND WHERE FORD HAS HAD MULTIPLE PROBLEMS WITH THIS, AND ISSUED WARRANTY EXTENSIONS ON MERCURY MILAN, AND OTHER VEHICLES, FROM 2009-2013, BUT THEY ARE NOT SURE IT APPLIES TO MY VEHICLE. SERIOUSLY? SOUNDS CONSPICUOUS THAT MY CAR WOULD HAVE THAT VERY PROBLEM BUT IT WOULDN'T BE AN "ISSUE" THAT NEEDED RECALLING/OR FIXING UNDER WARRANTY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605254June 23, 2014
VEHICLE SPEED CONTROL, POWER TRAIN, ENGINE
I WAS DRIVING ON THE HIGHWAY GOING ABOUT 70MPH WHEN MY CAR JOLTED. THEN FROM THERE IT DECELERATED VERY FAST. I PUSHED ON THE GAS AND NOTHING IT FELT LIKE IT WAS IN NEUTRAL WITH NOTHING HAPPENING. I QUICKLY WAS ABLE TO GET INTO THE BREAKDOWN LANE BUT DUE TO BEING IN THE HIGH SPEED LANE I ALMOST GOT HIT BY 2 CARS. AS I PULLED OVER IT FELT LIKE THE CAR WAS ABOUT TO STALL. I SHUT THE CAR OFF AND WAITED. I TURNED IT BACK ON AND IT DROVE FINE. ABOUT 2 MONTHS AGO I HAD STOPPED AT A STOP SIGN AND WHEN I WENT TO DRIVE MY CAR AGAIN FELT LIKE IT WAS IN NEUTRAL NO MATTER HOW MUCH I PRESSED ON THE GAS IT DID NOT GO ANYWHERE... EVEN THOUGH IT WAS IN THE DRIVE GEAR. I SHUT IT OFF AND TURNED IT ON AND IT WAS FINE. MY CAR FEELS LIKE IT HESITATES AND BUCKS SOMETIMES WHEN I AM DRIVING ALSO. THIS SEEMS EXTREMELY DANGEROUS SEEING AS I WAS ALMOST IN AN ACCIDENT YESTERDAY ON THE HIGHWAY. I WAS TOLD I NEEDED TO SEE IF MY VIN WAS PART OF THE CAMPAIGN RECALL TO GET THIS FIXED. I WILL SAY IF I FIND OUT ITS NOT PART OF THE RECALL EVEN THOUGH ITS LISTED IN IT THEN I WILL NEVER BY A FORD OR MERCURY EVERY AGAIN BECAUSE IT SHOWS THEY COULD CARE LESS ABOUT HOW DANGEROUS SOMETHING IS AND ITS FORDS FAULT NO FAULT OF MINE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599148June 18, 2014
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 70 MPH, THERE WAS A SUDDEN LOSS OF ENGINE POWER AND AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE CONTACT MENTIONED THAT THE ACCELERATOR PEDAL WAS DEPRESSED AND FAILED TO RESPOND. THE CONTACT MENTIONED THAT THE CHECK ENGINE LIGHT ILLUMINATED AND THE INSTRUMENT PANEL FAILED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598763June 17, 2014
EXTERIOR LIGHTING:BRAKE LIGHTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE REAR BRAKE LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THERE WERE NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TAIL LIGHT ASSEMBLY NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 49,500 AND THE CURRENT MILEAGE WAS 50,000. UPDATED 8/12/14*CN THE CONSUMER STATED THE RIGHT STOP LIGHT WAS ALWAYS ON WITH THE TAIL LIGHT. THEN THE RIGHT SIDE LIGHT WENT OUT. UPDATED 09/23/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599026June 17, 2014
EXTERIOR LIGHTING
DRIVER'S SIDE TAILLIGHT ILLUMINATES AS IF THE BRAKES ARE APPLIED THE ENTIRE TIME THE HEADLIGHTS ARE ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598088June 13, 2014
STEERING
WHILE DRIVING ON FREEWAY, WARNING LIGHT CAME ON TO HAVE POWER STEERING SERVICED. NO PROBLEM STEERING THE CAR AT THAT TIME, BUT AFTER STOPPING AND TURNING OFF ENGINE, THE POWER ASSIST HAD BEEN DISABLED AND I COULD NOT STEER THE CAR. MANAGED TO GET IT TO A DEALER IN SENACA FALLS, NY, WHO RESET THE SYSTEM, BUT COULD NOT FIND CAUSE AND HE REFUSED TO CHARGE ME FOR THE WORK, AS I WAS TRAVELING ACROSS STATE AND HE DID NOT WANT LIABILITY IF SOMETHING HAPPENED. I AM CONCERNED ABOUT DEFECT IN STEERING AND THE RISK THAT THIS COULD HAPPEN TO ME WHILE DRIVING. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598191June 13, 2014
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE VEHICLE SUDDENLY STALLED WHILE DRIVING AT HIGHWAY SPEEDS (55MPH) IN HEAVY TRAFFIC. RAPID DECELERATION AND MANY DASHBOARD LIGHTS CAME ON. I WAS ABLE TO CHANGE TO THE RIGHT LANE AND THEN BRING THE VEHICLE TO A STOP ON THE SHOULDER SAFELY, AVOIDING AN ACCIDENT, AS THE CAR WAS IN RAPID DECELERATION AND STEPPING ON THE GAS WAS UNRESPONSIVE. THERE WAS NO ACCELERATION, OR ENGINE NOISE OR RESPONSE WHEN I STEPPED ON THE GAS PEDAL WHILE IN DRIVE POSITION AND THE KEY IN THE ON POSITION.I TURNED THE CAR OFF FOR SEVERAL MINUTES, WONDERING WHAT TO DO. I THEN TURNED THE KEY BACK ON, AND THE CAR WAS ABLE TO DRIVE. I TOOK SIDE ROADS HOME AND THEN SCHEDULED AN APPOINTMENT AT THE SELLING MANUFACTURER DEALERSHIP. THE DEFECT WAS IN THE THROTTLE BODY? THEY WOULD NOT COVER THE $500 REPAIR UNDER THE NEW VEHICLE WARRANTY (OUT ON TIME), THE $1700 EXTENDED WARRANTY I PURCHASED (NOT COVERED PART), THE EMISSIONS WARRANTY (NOT COVERED PART) OR THE HYBRID WARRANTY ( NOT COVERED PART), OR ANY RECALL, OR GOODWILL SERVICE PLAN OR SERVICE BULLETIN REPAIRS. THEN I FOUND OUT THERE WAS A SETTLEMENT WITH THE NHTSA FOR SIMILAR INCIDENTS THAT FORD AGREED TO EXTEND THE WARRANTY ON THE THROTTLE BODY FOR 150,000 MILES OR 10 YEARS. (THIS VEHICLE IS A 2010 WITH JUST OVER 20,000 MILES. THEY SAID IT IS NOT COVERED UNDER THE SETTLEMENT BECAUSE IT A HYBRID AND THEY WERE NOT INCLUDED IN THE SETTLEMENT. I THINK THAT THIS PREMATURE FAILURE OF AN ITEM THAT THEY WILL REPLACE IF DEFECTIVE IN 150,000 MILES OR TEN YEARS AS PART OF A SETTLEMENT TO AVOID A RECALL AND ASSOCIATED PUBLIC DISCLOSURE, SHOULD BE COVERED UNDER THE AGREEMENT. I HAVE THE PART FROM THE DEALER. EVEN THOUGH THERE ARE FEWER HYBRIDS ON THE ROAD AS A STATISTIC, IT ONLY TAKES ONE FAILURE TO CAUSE A TRAGIC RESULT. I CAN SEND THE PART FOR INVESTIGATION TO DETERMINE IF THERE WERE NOT ENOUGH SUPPLIERS AND PARTS IDENTIFIED PRIOR TO THE SETTLEMENT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597776June 11, 2014
EXTERIOR LIGHTING
BACK TAIL LIGHT ASSEMBLY (LED PANEL) OF THE 2010 MILAN IS FAULTY. SOME LIGHTS WOULD NOT LIGHT UP AT ALL AND AT ONE POINT SOMEONE REPORTED NONE WERE LIGHTING UP. THE CAR WAS JUST OVER THE WARRANTY WITH ONLY 16,000 MILES. CHECKING ONLINE IT APPEARS THIS IS A SERIOUS PROBLEM WITH THIS MODEL AND YEAR CAR AND MANY HAVE EXPERIENCED THE PROBLEM WITH LOW MILEAGE EVEN WITH REPLACEMENT PANELS (AT UPWARDS OF $400 FOR THE PART). SINCE IT IS IMPOSSIBLE FOR A DRIVER TO KNOW IF/WHEN THE LIGHTS ARE OR ARE NOT WORKING - IT IS A SERIOUS DANGER FOR ANYONE DRIVING BEHIND A MILAN. NHTSA SHOULD FORCE A RECALL OF THE PARTS BEFORE SOMEONE IS REAR ENDED AND KILLED. FORD AND THEIR DEALERSHIPS DO NOT CARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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