Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#10654566November 12, 2014
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 10 MPH, THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE ON THE STEERING WHEEL WAS REQUIRED. THE POWER STEERING WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653872November 10, 2014
EXTERIOR LIGHTING:TAIL LIGHTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THE BRAKE LIGHTS FAILED TO ILLUMINATE ACCORDINGLY WHENEVER ADDITIONAL EXTERIOR LIGHTS WERE ILLUMINATED. THE DEALER DIAGNOSED THAT BOTH OF THE TAIL LIGHTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652995November 6, 2014
EXTERIOR LIGHTING
IT HAS BEEN THREE WEEKS SINCE I PURCHASED A 2010 MERCURY MILAN WITH 41,000 MILES BUT LAST NIGHT I DISCOVERED BOTH REAR BRAKE LIGHT ILLUMINATED WITH THE HEADLIGHTS ON. MY PROFESSION IS IN THE SAFETY FIELD WHICH LEADS ME TO SAY THAT IF THIS VEHICLE WAS ON MY JOB SITE IT WOULD BE TAGGED OUT OF SERVICE DUE TO IMPROPER SAFETY EQUIPMENT. I HAVE HAD ISSUES WITH FORD MOTOR COMPANY IN THE PAST AND EVEN THOUGH I DO LIKE THEIR PRODUCTS THEY HAVE TO TAKE RESPONSIBILITY AND BE ACCOUNTABLE FOR WHAT THEY SELL TO INDIVIDUALS. THERE SHOULD BE A RECALL FOR THIS SAFETY EQUIPMENT. I WILL NOT ALLOW MY FAMILY TO OPERATE THIS VEHICLE IN IT'S PRESENT CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652719November 5, 2014
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHEN THE HEADLIGHTS WERE ENGAGED, THE DRIVER'S SIDE BRAKE LIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN REPLACED THE DRIVER'S SIDE BRAKE LIGHT. HOWEVER, THE FAILURE RECURRED. IN ADDITION, THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR HANDLE FRACTURED. THE CONTACT MENTIONED THAT IN ORDER TO EXIT THE VEHICLE HE HAD TO USE THE EXTERIOR DOOR HANDLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652160November 3, 2014
FUEL SYSTEM, GASOLINE:STORAGE:AUXILLARY TANK
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT AFTER REFUELING THE VEHICLE, THERE WAS A FUEL ODOR AND LEAKING FUEL. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE VEHICLE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652221November 3, 2014
POWER TRAIN, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ENGINE
INTERMITTENT ELECTRICAL CONNECTIVITY AND ISSUE WITH THROTTLE. CAR HAS HAD PROBLEMS SINCE WE RECEIVED IT IN NOVEMBER 2010. INTO WALKER FORD CLEARWATER 4 TIMES RECORDED - 2 OTHER TIMES NOT. SERVICE DEPARTMENT HAS REPLACED THROTTLE BODY 11/12 AND COMPLETED RECALL 13B17 (6/2014) BUT THE SAME EXACT ISSUES PERSIST. SERVICE DEPARTMENT STATED AT LEAST 4 TIMES THAT THEY CANNOT REPLICATE THE ISSUE OR FIND THE ISSUE. CALLED CUSTOMER SERVICE WEEK OF OCTOBER 14, 2014 AND WAS ASSIGNED [XXX] (866-631-3788 - EXT [XXX]) WHO WE TALKED TO AT LENGTH AND SEND A FOLLOW UP EMAIL (OCTOBER 16, 2014) . CALLED TWICE AND NOT RETURNED OUR CALLS. [XXX]. SAID SHE WOULD BE BACK TO US IN A FEW DAYS WITH A SOLUTION AND HAVE A SERVICE DEPARTMENT PREPARED TO FIX THE CAR. IT HAS NOW BEEN OVER 15 DAYS SINCE THE ORIGINAL CONVERSATION. WE ARE AFRAID TO DRIVE THE CAR BECAUSE,IT HAS SUDDEN REDUCTION OF ENGINE POWER, REVS INTO A HIGH GEAR WITH NO MOVEMENT WHILE TRAVELING AT 30-55 MPH, AND TWICE HAS DIED IN THE MIDDLE OF INTERSECTION. SAME ISSUES AS DESCRIBED IN NHTSA ACTION NUMBER PE13003. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652235November 3, 2014
EXTERIOR LIGHTING
THE LEFT REAR OUTER BRAKE LIGHT ASSEMBLY LED LIGHTS HAVE FAILED. I EXPECTED TO BE ABLE TO PICK UP A REPLACEMENT AT THE LOCAL AUTO PARTS DEALERSHIP. I FOUND OUT THAT I HAD TO GET THE PART FROM MY FORD DEALER. I CAN NOT SIMPLY REPLACE THE LED ASSEMBLY. IT WILL COST NEARLY $400.00 FOR ME TO PURCHASE A NEW BRAKE LIGHT ASSEMBLY. THIS IS A RIDICULOUSLY HIGH PRICE TO PAY FOR THE REPLACEMENT OF A BRAKE LIGHT. I FEAR THE HIGH COST WILL CAUSE MANY MILAN DRIVERS TO CONTINUE TO DRIVE WITHOUT ADEQUATE LIGHTING ON THEIR VEHICLES. FORD SHOULD EITHER REPLACE THE PART FOR FREE, OR GREATLY REDUCE THE COST OF THE ASSEMBLY DUE TO THEIR DESIGN FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651790November 1, 2014
EXTERIOR LIGHTING
LED TAILLIGHTS ARE ON HIGH (AS IF BRAKE PEDAL IS DEPRESSED) AT ALL TIMES CAUSING OTHER VEHICLE DRIVERS TO NOT KNOW WHEN THE MILAN IS BRAKING. FORD DEALERSHIP STATES THAT THESE ARE DEFECTIVE LED BULBS ($400 REPLACEMENT COST) WHICH IS NOT COVERED BY THE WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651845November 1, 2014
EXTERIOR LIGHTING
WE PURCHASED THIS VEHICLE NEW IN 2010. IN 2012 WE NOTICED FLICKERING IN LEFT REAR TAIL LIGHT ASSEMBLY, WHICH WAS INTERMITTENT, THIS OCCURRED AT APPROXIMATELY 40,000 MILES. IN OCTOBER 2014 AT APPROXIMATELY 83,000 MILES WE NOTICED THAT WHEN THE HEAD LIGHTS WERE TURNED ON THAT THE BRAKE LIGHTS STAYED ON CONSTANTLY EVEN WHEN THE BRAKES WERE NOT APPLIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651431October 30, 2014
EXTERIOR LIGHTING
WHILE DRIVING FELLOW MOTORIST ADVISED MY LEFT REAR LIGHT NOT OPERATING. VISIT TO DEALER CONFIRMED AND PRICE TO REPAIR $400 PLUS LABOR. THAT SEEMS A BIT HIGH TO REPLACE A LIGHT BULB! FORGET IT I WILL DRIVE UNTIL TICKETED. HOWEVER JUST BEFORE MY 3 YR WARRANTY WAS UP IT HAPPENED BUT ON THE RIGHT REAR EXTERIOR. THAT INCIDENT WAS AT NO CHARGE AT THE DEALERSHIP. WHY BOTH IN SUCH A SHORT PERIOD OF TIME WITH SUCH A NEW CAR? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651552October 30, 2014
POWER TRAIN
WHILE DRIVING ON A 4 LANE HIGHWAY, MY CAR JERKED AND THE WRENCH WARNING LIGHT CAN ON AND NO ACCELERATION WHILE I PRESSED THE GAS PEDAL. I WAS ABLE TO GET THE CAR TO COAST TO SAFETY AND WHEN I STOPPED THE CAR IS WAS JERKING BACK. I TURNED THE CAR OFF FOR A FEW MINUTES AND TURNED IT BACK ON, IT STARTED UP AND RAN FINE. THIS INCIDENT HAPPENED AGAIN TODAY WHILE DRIVING IN TOWN, NOT ONCE BUT TWICE WHILE I WAS DRIVING 15 MPH AND THE 2ND INCIDENT TODAY ABOUT 30 MPH. BOTH OF THESE TIMES I WAS ABLE TO GET OFF THE ROAD SAFELY, AND GOT THE CAR TO RESTART AND MAKE IT HOME 45 MILES AWAY. I AM AFRAID TO DRIVE MY CAR, THAT IN HEAVY TRAFFIC, THIS COULD CAUSE A SERIOUS ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649643October 24, 2014
EXTERIOR LIGHTING
REAR LED TAILLIGHT MALFUNCTIONS. COST TO REPLACE IS NEARLY $400.00. THIS SEEMS A VERY HEIGHT COST TO MAINTAIN A NECESSARY AND LEGALLY REQUIRED PIECE OF SAFETY EQUIPMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648900October 20, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVER SIDE REAR BRAKE LIGHT STAYING ILLUMINATED CONSTANTLY AS IF THE BRAKE IS PRESSED AND NEARLY CAUSED CRASH (I HAD TWO SMALL CHILDREN SITTING IN THE BACK OF MY MILAN), HAD THE VEHICLE BEHIND ME NOT WENT INTO THE DITCH A COLLISION WOULD HAVE BEEN INEVITABLE. PLEASE LOOK INTO THIS PROBLEM AS IT HAS THE POTENTIAL TO CAUSE BODILY HARM AND INJURY TO THE OCCUPANTS. I HAD NO IDEA THERE WAS A PROBLEM WITH CONSTANT ILLUMINATION UNTIL THIS POINT. UPON SCHEDULING AN APPOINTMENT AT THE FORD DEALERSHIP AND DOING A LITTLE RESEARCH I SEE THIS IS A FREQUENTLY REPORTED PROBLEM BUT NO RECALL HAS YET BEEN ISSUED NOR AN INVESTIGATION. ALSO SINCE LEARNING OF THIS PROBLEM THIS MORNING AND OBSERVING THE VEHICLE BRAKE LIGHTS THERE IS ALSO A FLICKER OF LIGHTS EVERY SO OFTEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648307October 17, 2014
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
I HAVE A 2010 MERCURY MILAN. THIS HAS BEEN AN INTERMITTENT PROBLEM: SOMETIMES THE CAR FEELS LIKE IT DOES A HARD GEAR SHIFT--THE WRENCH LIGHT COMES ON AND THE CAR LOSES POWER. I STILL HAVE POWER STEERING AND POWER BRAKES BUT PRESSING ON THE GAS DOES NOTHING. IF I TURN OFF THE ENGINE AND RESTART, IT IS FINE--SOMETIMES FOR A FEW MINUTES AND SOMETIMES FOR A FEW MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648360October 17, 2014
EXTERIOR LIGHTING
WHEN I WENT TO HAVE MY CAR INSPECTED, I WAS TOLD THAT WHEN THE LIGHTS ARE ON EITHER DURING THE DAY TIME OR NIGHT TIME, THEY ARE ALWAYS "BRAKE LIGHT" LIT. THEY ARE NEVER LIT LIKE REGULAR TAIL LIGHTS AND IT ALWAYS LOOKS LIKE MY BRAKES ARE ON. WHEN I TOOK THEM TO MY MECHANIC, I WAS TOLD I NEEDED BOTH TAIL LIGHT ASSEMBLIES. THE PLACE I GOT THE TAIL LIGHTS CHARGED ME $279.63 PER LIGHT, I HAD TO HAVE BOTH TAIL LIGHTS REPLACED, TOTAL COST TO ME, $559.26. THIS PROBLEM HAS BEEN SINCE 2012 AND I WAS NOT AWARE OF IT SINCE I AM NOT BEHIND THE CAR AND JUST NEEDED TO HAVE THE CAR INSPECTED. I NOTICED THAT THE DRIVER'S SIDE TAIL LIGHT ALWAYS LOOKED BRIGHTER, BUT I THOUGHT THAT BECAUSE IT WAS AN LED LIGHT, THAT WAS THE REASON FOR THE BRIGHTNESS. I COULD HAVE HAD A REAR-END COLLISION DUE TO THIS ISSUE. BECAUSE MY CAR IS NOT UNDER WARRANTY, I NEEDED TO HAVE THIS REPAIRED AT MY EXPENSE AND SINCE THE CAR IS ONLY 4 YEARS OLD, I DO NOT THINK IT SHOULD BE MY EXPENSE. PLUS TRYING TO GET THESE LIGHTS WAS VERY TIME CONSUMING EVEN FOR MY MECHANIC. THIS HAS BEEN A VERY FRUSTRATING SITUATION, ESPECIALLY SINCE THE CAR IS ONLY 4 YEARS OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644527October 14, 2014
SERVICE BRAKES
REAR LEFT BRAKE LIGHT IS MALFUNCTIONING -- LOCAL SHOP SAID IT IS NOT THE BULB, RATHER THE WHOLE REAR (LEFT) LIGHT ASSEMBLY AND THE SENSOR ATTACHED TO THE BRAKE PEDAL. THIS CAR ONLY HAS 18,000 MILES ON IT -- THIS SHOULD NOT BE FAILING AT THIS POINT -- COST TO REPAIR IS APPROX. $1000 (FOR PARTS, LABOR) -- OTHERS ALSO BELIEVE THIS TO BE A MANUFACTURER DEFECT -- A 'RECALL' SHOULD BE DONE -- THE BRAKES ARE A SAFETY ISSUE -- IF THE DRIVER BEHIND YOU DOESN'T SEE THE BRAKE LIGHTS COME ON, THE MILAN CAN GET READ-ENDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644630October 14, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES, EXTERIOR LIGHTING
RIGHT REAR BRAKE LIGHT STAYS ENGAGED CONSTANT, 100% LUMINOUS WHEN HEADLIGHTS ARE ON. DEALER REPLACED COMPLETE TAIL LAMP ASSEMBLY JANUARY 1, SERVICED FEBRUARY 2012 UNDER WARRANTY. MILEAGE 32141. NOW A SECOND TIME SAME PROBLEM WITH SAME RIGHT LAMP. NOT SURE HOW LONG IT HAS BEEN THAT WAY. I WAS NOTIFIED BY FAMILY MEMBER WHEN THEY WERE FOLLOWING ME HOME ONE EVENING. 70000 MILES. THESE LED LAMPS ARE EXPENSIVE, SEEMS AS IF LIGHTING HAS FAULTY PARTS ASSEMBLY MALFUNCTION INSTEAD OF A ROUTINE LIGHT REPLACEMENT. MULTIPLE COMPLAINTS LISTED HERE FOR SAME ISSUE. IS THERE A RECALL? I HAVE NOT RECEIVED ANYTHING FOR A RECALL. NOW HAS BECOME A SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644224October 13, 2014
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
INITIALLY IT BEGAN AS REDUCED POWER TO THE ENGINE AND THE WRENCH/CHECK ENGINE LIGHT ILLUMINATING. HOWEVER, AFTER THAT, I WOULD GET SURGES OF POWER TO THE ENGINE AND THE CAR WOULD JUMP FORWARD. THE CAR REMAINED DRIVABLE, BUT CLEARLY UNSAFE. I COULD NOT WITH ANY CONFIDENCE CONTINUE TO DRIVE THE CAR ESPECIALLY ON THE HIGHWAY WHICH I DO DAILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644353October 13, 2014
ENGINE, POWER TRAIN
THE ENGINE SUDDENLY LOST POWER. A ENGINE AND WRENCH ICON SHOWED UP ON THE DASH LIGHTS. I HAD TO COAST TO THE SIDE OF THE ROAD ON 4 OCCASIONS. WHEN I SHUT OFF THE ENGINE AND STARTED IT UP AGAIN, IT RAN FINE AGAIN. THIS WOULD BE AN EXTREMELY DANGEROUS SITUATION IF THIS OCCURRED WHEN I WAS MAKING A LEFT TURN WITH ONCOMING TRAFFIC. I TOOK MY VEHICLE INTO O'MEARA FORD AT 7:00 A.M. ON OCTOBER 13, 2014. THEY INDICATED THEY WERE LOOKING AT THE THROTTLE BODY AND WOULD NEED TO KEEP MY VEHICLE OVERNIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643426October 8, 2014
STEERING
MY POWER STEERING WENT OUT. WAS TOLD BY FORD DEALER ENTIRE SYSTEM MUST BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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