Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#10668484December 27, 2014
EXTERIOR LIGHTING
RIGHT REAR BRAKE LIGHT INOPERABLE AND NONE REPAIRABLE.THE ASSEMBLY IS NOT REPAIRABLE AND IS VERY EXPENSIVE TO REPLACE ($300 TO $400 ).FORD SHOULD MAKE THE ASSEMBLY SERVICEABLE OR AFFORDABLE.FAILURE IS VERY PREMATURE AND SHOULD BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668494December 27, 2014
EXTERIOR LIGHTING
I HAVE HAD TO REPLACE BOTH BRAKE LIGHTS ON MY 2010 MILAN. NOW THAT THEY ARE LED WITH A COMPUTER THE COST IS $400 A PIECE. NOT A GOOD THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668369December 26, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE A 2010 MERCURY MILAN. THE MILAN IS EQUIPPED WITH LED TAIL AND BRAKE LIGHTS, UNLIKE IT'S SIBLING, THE FORD FUSION. RECENTLY, I DISCOVERED AFTER BEING PULLED OVER BY THE POLICE THAT THE BRAKE LIGHTS WERE NOT OPERATING. I WENT TO THE DEALER'S SERVICE DEPARTMENT, ONLY TO DISCOVER THAT THE TAIL LIGHT/BRAKE LIGHT/TURN SIGNAL ASSEMBLY IS ONE SEALED, UNSERVICEABLE UNIT. THERE WAS NO WARNING AND LEDS DO NOT BURN OUT THIS QUICKLY. TO ADD INSULT TO INJURY, FORD WILL NOT COVER THIS UNDER THEIR PREMUIMCARE ESP WARRANTY, BECAUSE THEY CONSIDER IT A CONSUMABLE OBJECT LIKE TIRES. SO ON TOP OF ALMOST GETTING KILLED BY BEING REAR-ENDED IN A COLLISION, I GOT THE PRIVILEGE OF PAYING $1000.00 TO REPLACE BOTH SEALED ASSEMBLIES. THIS IS A COMMON FAILURE IN THESE VEHICLES AND A HAZARD ON THE ROAD WHICH OCCURS WITHOUT WARNING. PLEASE RECALL THESE VEHICLES AND MAKE FORD FIX THIS DANGEROUS ISSUE. THANK YOU, *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667484December 21, 2014
STEERING, ELECTRONIC STABILITY CONTROL (ESC)
WIFE WAS DRIVING CAR GOT AURAL WARNING ACCOMPANIED BY SERVICE POWER STEERING, AND SERVICE ADVANCETRAC SYS WITH THE SKIDDING CAR SYMBOL ON DASH. COMPLETE LOSS OF POWER STEERING. THERE WERE NO PRIOR NOISES/STEERING ISSUE THAT WOULD HAVE LEAD US TO BELIEVE THERE WAS A PROBLEM AND THANKFULLY THERE WERE NO ADVERSE WEATHER CONDITIONS SUCH AS SNOW OR ICE OR NEED TO AVOID A COLLISION SHE COULD BARELY STEER VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667407December 20, 2014
ELECTRICAL SYSTEM
DRIVER SIDE BRAKE LIGHT DOES NOT GO OFF WHEN LIGHTS ARE TURNED ON. JUDGING BY THE NUMBER OF COMPLAINTS THIS LOOKS LIKE A COMMON PROBLEM. RECALL PLEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664707December 16, 2014
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 40 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662600December 7, 2014
EXTERIOR LIGHTING
ON 12/5/2014, I NOTICED THAT THE PASSENGER SIDE TAIL LIGHT WAS DIMMER THAN THE DRIVER'S SIDE TAIL LIGHT AND THE BRAKE LIGHT DID NOT BRIGHTEN WHEN THE BRAKES WERE APPLIED. THE DEALER INDICATED THAT THE WHOLE TAIL LIGHT ASSEMBLY WOULD NEED TO BE REPLACED AT AN ESTIMATED COST OF BETWEEN $400-500 SINCE THIS IS AN LED INTEGRATED SYSTEM. FROM AN INTERNET SEARCH AND THE NHTSA COMPLAINTS, IT SEEM THAT THIS IS AN ISSUE THAT IS OCCURRING AT LOW MILEAGES. I CANNOT AFFORD TO REPLACE THE TAIL LIGHT ASSEMBLY AND WILL THEREFORE CONTINUE TO DRIVE THE VEHICLE AS IS. I'M SURE THERE MANY PEOPLE WHO HAVE THIS ISSUE THAT CANNOT AFFORD TO REPLACE THE TAIL LIGHT ASSEMBLY. IN SOME CASES, BOTH THE DRIVER'S SIDE AND PASSENGER SIDE TAIL LIGHTS/BRAKE LIGHTS HAVE FAILED AT LOW MILEAGES, WHICH MIGHT COST UP TO $1000 TO RESOLVE THIS ISSUE. IN COLORADO, WE DO NOT HAVE AN INSPECTION PROGRAM, SO THIS ISSUE WOULD NOT KEEP DRIVERS FROM DRIVING THEIR CARS IN AN UNSAFE CONDITION. I'M AFRAID IT WILL TAKE A FATALITY AND A LAWSUIT TO ELEVATE THIS ISSUE TO THE POINT WHERE FORD WILL ADDRESS THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662549December 6, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES, EXTERIOR LIGHTING
THE INITIAL INCIDENT IN NOVEMBER, 2013 WAS THE FAILURE OF THE PASSENGER SIDE REAR LED TAIL LIGHT ASSEMBLY. THIS RESULTED IN THE BRAKE LIGHTS NOT OPERATING WHEN THE BRAKES WERE DEPRESSED. A POLICE OFFICER STOPPED THE CAR FOR A WARNING DUE TO THE BRAKE LIGHT FAILURE. MILEAGE ON THE CAR AT THE TIME WAS 12,700 MILES. DUE TO THE SAFETY HAZARD THE REPAIR WAS NEEDED. THE ENTIRE ASSEMBLY, NOT JUST A SINGLE BULB NEEDED TO BE REPLACED. APPROXIMATELY 10 MONTHS LATER IN SEPTEMBER, 2014 THE DRIVER SIDE REAR LED TAIL LIGHT IS NOW MALFUNCTIONING IN THE SAME WAY. BRAKE LIGHTS ARE AGAIN FLICKERING AND NOT WORKING WHEN THE BRAKES ARE DEPRESSED. MILEAGE ON THE CAR AT THE TIME OF THIS NEXT FAILURE WAS 16,100 MILES. THE DEALER QUOTED PRICE TO REPAIR IS OVER $450! THIS CAR IS GARAGE KEPT, WELL MAINTAINED AND HAS NOT BEEN IN INVOLVED IN ANY ACCIDENTS. FORD SHOULD FIX THIS DEFECT UNDER A SAFETY RECALL FREE OF CHARGE TO CUSTOMERS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661635December 2, 2014
EXTERIOR LIGHTING:BRAKE LIGHTS
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE REAR PASSENGER SIDE BRAKE LIGHT FAILED TO WORK. THE VEHICLE WAS UNDER WARRANTY AND WAS TAKEN TO THE DEALER WHO STATED THAT THE REAR LIGHT ASSEMBLY NEEDED TO BE REPLACED. THE WARRANTY COVERED THE REPAIRS, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. MAILED OUT 01/13/15*LJ UPDATED 02/02/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661431December 1, 2014
EXTERIOR LIGHTING
THE REAR PASSENGER SIDE TAIL LIGHT HAS BURNT OUT. THE TAIL LIGHT IS LED AND THEREFORE THE ENTIRE TAIL LIGHT ASSEMBLY MUST BE REPLACED. THE COST FROM FORD DEALERSHIP IS $428 FOR ONLY THE PART NOT INCLUDING LABOR. I HAVE RESEARCED SEVERAL SITES, AND FIND THIS TO BE A COMMON PROBLEM FOR THIS MAKE AND MODEL OF VEHICLE. LIGHTING IS A SAFETY ISSUE AND FORD SHOULD BACK UP THEIR ENGINEERING FLAW. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661479December 1, 2014
STEERING
WHILE TRAVELING AT APPROXIMATELY 30 MPH, WE HEARD AN ALERT CHIME AND SAW THE MESSAGE "SERVICE POWER STEERING" AND "SERVICE ADVANCETRACK" ON THE DASHBOARD. WE DROVE APPROXIMATELY ONE MORE MILE AND THEN THE POWER STEERING QUIT WORKING, CAUSING IT TO VERY DIFFICULT TO STEER THE VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660354November 23, 2014
WHEELS
BEGINNING IN AUGUST, 2012 AT APPROX. 45,000 MILES I HAVE HAD 5 WHEEL BEARINGS FAIL TO DATE (90,000 MILES) ALL SERVICED AND REPLACED AT FORD AGENCIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660035November 21, 2014
EXTERIOR LIGHTING
WE WERE INFORMED BY A INDIVIDUAL IN A PASSING CAR THAT OUR BRAKE LIGHTS WERE NOT FUNCTIONING PROPERLY ONE EVENING. WE TOOK THE CAR TO A DEALER TO GET THE OIL CHANGED AND EXTERIOR BRAKE LIGHTING ISSUE RESOLVED. WE WERE TOLD THAT THE BRAKE LIGHTS NEEDED TO BE REPLACE AND BECAUSE IT WAS PART OF AN ASSEMBLY, THE TOTAL CHARGE WOULD BE $1281.87 WHICH INCLUDED AN OIL CHANGE AND DIAGNOSIS. I FELT I HAD NO CHOICE BUT TO REPLACE THE LIGHTS RATHER THAN ENDANGER US OR SOME OTHER INDIVIDUAL(S) ON THE ROAD. I CALLED FORD AND RECEIVED A CASE # BUT AS OF 11/21/14 I HAVE HEARD NO RESPONSE. GOING TO THIS SITE THERE IS 89 OUT OF 438 COMPLAINTS ABOUT THIS SAME ISSUE. I DO NOT BELIEVE THAT THESE LED LIGHTS SHOULD GO OUT THIS QUICK NOR THAT IF NEEDED TO BE REPLACED, SHOULD REQUIRE THE WHOLE BRAKE ASSEMBLY TO BE REPLACED. THIS IS A ENGINEERING DESIGN FAILURE. FORD CLAIMS "QUALITY IS JOB ONE. THIS IS NOT THE CASE WITH THIS ISSUE. I BELIEVE THE NHTSA NEEDS TO ADDRESS THIS AND ISSUE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659888November 20, 2014
EXTERIOR LIGHTING
I RECENTLY PURCHASED THIS "CERTIFIED" MERCURY MILAN ON 10/25/14. I HAVE ONLY HAD IT FOR LESS THAN 3 WKS AND THE RIGHT BRAKE LIGHT WENT OUT. I ONLY KNEW THIS BECAUSE I WAS PULLED OVER BY OUR LOCAL POLICE DEPT. AND WAS GIVEN A WARNING. I TRIED TO FIND THIS IN THE LOCAL AUTO STORE AND FOUND OUT IT NEEDED TO BE PURCHASED BY THE DEALER. I THEN CONTACTED THE DEALER AND WAS TOLD TO BRING IT IN. I WAS TOLD A TICKET WOULD BE CREATED AND GIVEN TO SALES AND I WOULD BE CALLED THE NEXT DAY. SINCE THE VEHICLE WAS STILL "NEW" TO ME I THOUGHT IT WOULD BE COVERED UNDER MY WARRANTY. I WAITED 2 DAYS AND NO RESPONSE. MY SPOUSE WENT INTO THE DEALER AND WAS TOLD THAT THE BRAKE LIGHT ASSEMBLY WAS NOT COVERED BY THE WARRANTY AND THAT THE COST TO US WOULD BE $500. I FEEL THAT THIS IS A MAJOR SAFETY HAZARD THAT MANY CONSUMERS CANNOT AFFORD AND MANY ACCIDENTS WILL BE CAUSED. I DO NOT EVEN FEEL SAFE DRIVING MY GRANDCHILD IN THIS VEHICLE FOR FEAR OF HIM BEING INJURED IF I GET REAR ENDED. I FEEL DO TO THIS BEING A SAFETY CONCERN THAT FORD WOULD DO A RECALL AFTER HAVING SO MANY COMPLAINTS ABOUT IT. I HAVE CALLED FORD MOTOR CO. @ 800-392-3673 TO VOICE MY CONCERN. THE MORE THAT CALL MAYBE SOMETHING WILL BE DONE BEFORE AN INNOCENT PERSON LOSES THEIR LIFE BECAUSE OF A FAULTY SYSTEM THAT THIS COMPANY IS VERY AWARE OF.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658741November 17, 2014
EXTERIOR LIGHTING
NOTICED RIGHT REAR BRAKE LIGHT LIT WHEN HEADLIGHTS ARE ON AND BRAKES NOT APPLIED. HEADLIGHTS OFF, NO PROBLEM NOTICED. THIS SEEMS TO BE A COMMON PROBLEM WITH FORD / MERCURY LED TAIL LIGHTS. IF REAR LED LIGHTS NEED TO BE REPLACED FORD MOTOR COMPANY SHOULD PUT A 7 YEAR / 70K MILE GUARANTEE ON THE HIGH DOLLAR REPLACEMENT LIGHTS. WHO MAKES THESE FOR FORD ? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655266November 16, 2014
AIR BAGS
JUST CHECKING FOR DEFECTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655230November 15, 2014
EXTERIOR LIGHTING
NOTICED LED TAILLIGHT BEGINNING TO GO OUT PASSENGER SIDE. INDIVIDUAL LEDS UNABLE FOR REPLACEMENT BUT FULL TAILLIGHT NEEDS TO BE REPLACED AT A COST OF $284. DUE TO COST OF REPLACEMENT, I FEEL THE TAILLIGHTS SHOULD LAST LONGER THAN FOUR YEARS OR 60,000 MILES. THE PART IS UNCOMMON AND NOT STOCKED IN ANY PART STORES HERE, CITY OF 70,000. I WORK ON THE ROAD SO THAT MAKES FINDING TIME FOR A DEALERSHIP REPAIR NEAR IMPOSSIBLE. I AM NOW DRIVING WITH A DIM TAILLIGHT WHILE I TRY TO FIND ONE ONLINE AND AWAIT SHIPMENT FOR A DIY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655130November 14, 2014
EXTERIOR LIGHTING
DEFECTIVE LEFT REAR TAIL LIGHT ASSEMBLY. DEALER INFORMED ME OF PROBLEM AND IS CURRENTLY REPLACING THE ASSEMBLY. COST AROUND 400 HUNDRED DOLLARS. ONE OF CONCERNS IS WHY DIDN'T THE SAFETY SYSTEM IN THIS VEHICLE ALERT ME THAT I HAD A TAIL LIGHT OUT. MY FORD FUSION IDENTIFIES WHEN A LIGHT IS NOT WORKING AND ITS 4 YEARS OLDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654855November 13, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LEFT REAR TAILLIGHT DOES NOT ILLUMINATE ON DEPRESSION OF THE BRAKE PEDAL. RIGHT REAR TAILLIGHT FLICKERS BUT FULLY ILLUMINATES ON DEPRESSION OF THE BRAKE PEDAL. AS THE LIGHTS ARE LED AND ENCASED IN A HOUSING, THE REPLACEMENT COST APPROACHES $400 PER UNIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654323November 12, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
RIGHT REAR TAIL LAMP / BRAKE LIGHT ASSEMBLY INOP AGAIN. THIS IS MY 3 ASSEMBLY THAT HAS FAILED IN 15 MONTHS. IT IS AN LED ASSEMBLY, IT COSTS $375.00 FOR THE PART. YOU CAN'T REPLACE A BULB. THIS SHOULD BE COVERED UNDER A SAFETY RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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