Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#10724053June 8, 2015
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE POWER STEERING FAILED AND AN UNKNOWN WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED ON TWO OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AND REPAIRED BUT THE FAILURE RECURRED. THE REPAIR DETAILS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 163,000. *BF THE CONSUMER STATED, ON JULY 13, 2015, THAT THE VEHICLE WAS INOPERABLE. UPDATED 9/21/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723069June 2, 2015
EXTERIOR LIGHTING
MY 2010 MERCURY MILAN HYBRID WAS PURCHASED AS CERTIFIED PRE-OWNED IN MARCH 2013 IN FLORIDA. SINCE IT WAS CERTIFIED PRE-OWNED AND IT WAS ALSO NOT REQUIRED BY FLORIDA TO HAVE ANY SAFETY INSPECTION, I NEVER PAID ANY ATTENTION TO ANY LIGHTS. IN APRIL 2015, I TOOK MY CAR FOR A SAFETY INSPECTION, WHICH IS A REQUIREMENT FOR A CAR TO BE REGISTERED IN VIRGINIA, SINCE I MOVED BACK TO VIRGINIA. THE CAR DID NOT PASS THE VA SAFETY INSPECTION BECAUSE THE DRIVER'S SIDE REAR BRAKE LIGHT WAS ON ALL THE TIME. (I FOUND THERE WERE NUMEROUS POSTS ON THE INTERNET DESCRIBING THIS PROBLEM -- BRAKE LIGHTS STAYING ON). THE ENTIRE LIGHT ASSEMBLY CAN ONLY BE BOUGHT FROM THE DEALERSHIP. I HAVE TO PAY FOR IT SINCE I WAS TOLD BY THE DEALERSHIP THE ASSEMBLY WAS NO LONGER COVERED BY THE WARRANTY. THE ASSEMBLY REPLACEMENT WAS $365.54 (AFTER TAX). I LIKE TO LODGE A COMPLAINT AGAINST THE FORD COMPANY ABOUT A RECALL ON THIS INFERIOR LIGHT ASSEMBLIES, AND MONETARY SUPPORT FROM FORD ON THIS ISSUE. I FEEL FORD SHOULD CORRECT THE PROBLEM AND RECALL THE ASSEMBLIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722549June 1, 2015
STEERING
ELECTRONIC POWER STEERING SYSTEM DISPLAYS MESSAGE ON DASH DISPLAY, AS WELL AS SERVICE ADVANCETRAC. THE FIRST TIME THE INCIDENT HAPPENED I WAS ABLE TO TURN THE CAR OFF AND THE POWER STEERING RESUMED WHEN I RE-STARTED THE CAR. THIS WENT ON AND OFF INTERMITTENTLY FOR A COUPLE OF MONTHS. NOW I HAVE NO POWER STEERING AT ALL AND IT IS EXTREMELY DIFFICULT (NEAR IMPOSSIBLE) TO DRIVE SAFELY. FORD HAS IDENTIFIED THIS ISSUE IN OVER 400K VEHICLES THAT THEY JUST RELEASED LAST WEEK. I AM IN THE MILITARY AND I LIVE IN ITALY AND HAVE NO IDEA HOW TO FIX THIS. THERE IS AN OBVIOUS CHRONIC PROBLEM WITH THIS AND IT NEEDS TO BE CORRECTED. PLEASE ADD MY VEHICLE TO THE RECALL LIST. HTTP://ABCNEWS.GO.COM/BUSINESS/WIRESTORY/FORD-RECALLS-423K-VEHICLES-POWER-STEERING-PROBLEM-31332026 HERE IS THE LINK TO THE NEWS ARTICLE IDENTIFYING THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722262May 29, 2015
STEERING
IT STARTED IN RECENT WEEKS WHEN WE START THE CAR WE GET AN ERROR MESSAGE "ELECTRIC POWER STEERING MALFUNCTION" AND THERE IS NO POWER ASSIST. SHUTTING OFF THE CAR AND RESTARTING CLEARS THE ERROR MESSAGE. TWICE NOW WHILE DRIVING RIGHT AFTER START UP THE STEER MALFUNCTION ERROR CAME UP AND WITH IT WE HAD A LOSS OF POWER STREERING. BOTH TIMES WE WERE ABLE TO MOVE TO THE CURB, PUT IN PARK SHUT OFF AND RESTART AND NO PROBLEMS. WE WILL BE GETTING THIS TO THE DEALER BUT DON'T ANTICIPATE A FIX. THEY ONLY REPAIR WHEN THEY CAN DUPLICATE A PROBLEM AND THIS PROBLEM IS INTERMITTENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722331May 29, 2015
VEHICLE SPEED CONTROL, ENGINE
THIS HAS OCCURRED SEVERAL TIMES NOW. I WILL BE DRIVING AND THE CAR WILL SUDDENLY STALL AND DECREASE IN SPEED. THERE HAVE BEEN SEVERAL TIMES THAT I HAVE ALMOST BEEN HIT BY ANOTHER CAR AS WELL. I WENT TO FORD AND THEY TOLD ME MY THROTTLE BODY NEEDED TO BE REPLACED, SO I DID THAT. APPROXIMATELY A YEAR LATER THE SAME THING STARTED TO OCCUR. I TOOK IT BACK AND THEY SAID THEY DID AN UPDATE, HOWEVER ABOUT TWO MONTHS LATER THE SAME ISSUE OCCURED. I TOOK IT BACK TO FORD BECAUSE I AM UNDER WARRANTY AND THEY KEPT MY CAR FOR 4 DAYS AND SAID THEY COULD NOT FIND THE ISSUE. RECENTLY NOW ONLY THE BATTERY AND THE OIL CANISTER COMES ON, BUT WHEN IT STALLS OUT NOW IT JERKS REALLY HARD GOING FORWARD THEN STALLS OUT. IT IS VERY DANGEROUS AND I AM AFRAID TO DRIVE MY CAR. I CALLED FORD AS WELL AND THEY SAID THERE WAS NOTHING THAT THEY CAN DO. IT'S SAD TO SEE OTHER PEOPLE ARE EXPERIENCING THE SAME THING AND THEY WON'T DO ANYTHING I WILL NEVER BUY A FORD AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722071May 28, 2015
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT EXCESSIVE FORCE WAS REQUIRED TO TURN THE STEERING WHEEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721263May 24, 2015
SERVICE BRAKES
DRIVER REAR BRAKE LIGHT STAYS ON WHEN LIGHTS ARE ON. PEOPLE STOP ME AND SAY THE BRAKE LIGHT IS TOO BRIGHT WHEN THEY ARE FOLLOWING ME. THEY TELL ME THIS IS A SAFETY HAZARD BECAUSE THEY HAVE TO LOOK AT IT AND THEY GET ANNOYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714298May 4, 2015
FUEL/PROPULSION SYSTEM
THE FUEL TANK HAS A DEVELOPED A CRACK. THIS HAS BEEN EXAMINED BY A CERTIFIED MECHANIC WHO CONCLUDED THE CRACK IS A MANUFACTURING DEFECT AND NOT THE RESULT OF ANY SORT OF ROAD DEBRIS OR ANYTHING STRIKING THE TANK. THE MECHANIC INDICATES THIS TYPE OF CRACK IS COMMON IN THE MERCURY MILAN AND FORD FUSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702713March 30, 2015
STEERING
AS I WAS MAKING A RIGHT TURN AT A RURAL INTERSECTION I LOST POWER STEERING. I WAS GOING POSSIBLY 25 MPH. I WENT INTO THE LEFT LANE BUT THERE WAS NO VEHICLE THERE. IF THERE HAD BEEN I WOULD HAVE HIT IT. A WARNING CAME ON "SERVICE ADVANCE TRAC & SERVICE POWER STEERING NOW" THIS ALSO HAPPENED ABOUT 2 YEARS AGO WHEN I WAS STOPPED. AT THAT TIME A FORD TECH REPROGRAMMED A MODULE & IT HAS BEEN OK TIL NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702309March 28, 2015
ELECTRICAL SYSTEM, SERVICE BRAKES
DRIVER SIDE REAR BRAKE LIGHT IS FULLY ILLUMINATED AT ALL TIMES WHEN THE HEADLIGHTS ARE ON. THIS IS A SAFETY ISSUE AND REPLACEMENT OF THE DRIVER SIDE TAILLIGHT IS $400+. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702167March 27, 2015
STEERING
3 TIMES WHEN I HAVE STARTED MY CAR THE "POWER STEERING FAULT ASSIST" IS DISPLAYED AND I HAVE NO POWER STEERING. AFTER RESTARTING IT WAS FINE BUT NOW IT HAS COMPLETELY GONE OUT. THE VEHICLE ISN'T OLD ENOUGH FOR IT TO FAIL. IF IT HAPPENED WHILE I WAS DRIVING I COULD HAVE WRECKED. IT IS UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701749March 25, 2015
EXTERIOR LIGHTING
ALL 4 LED TAIL LIGHT UNITS FAILED. 1 EACH LEFT AND RIGHT BODY. 1 EACH LEFT & RIGHT TRUNK LID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700910March 22, 2015
STEERING, SUSPENSION, ELECTRONIC STABILITY CONTROL (ESC)
DRIVING ON HIGHWAY AT 65MPH WHEN THE SERVICE POWER STEERING LIGHT COMES ON AND THE POWER STEERING GOES OUT WITH STABILITY CONTROL. IT WAS VERY HARD TO JUST KEEP THE CAR IN THE LANE OF THE HIGHWAY NOT TO MENTION TO TURN THE CAR. THIS HAD HAPPEN TWICE BEFORE WITH A FORD DEALERSHIP RESETTING THE SENSOR. THIS TIME THE CAR WENT INTO THE FORD SHOP COMING OUT WITH THEM HAVING TO REPLACE THE POWER STEERING UNIT FOR A COST OF 1700.00 BUT WHEN THEY REPORTED IT TO CARFAX IT WAS ONLY REPORTED AS AN ALIGNMENT AND INSPECTION! I FEEL THAT FORD KNOWS THIS IS AN ISSUE WITH THIS MODEL CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695198March 18, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE TAIL LIGHT ASSEMBLY BURNED OUT AFTER AN UNUSUALLY SHORT PERIOD OF TIME, THEY ARE LED TYPE AND LASTED ONLY 5 YEARS. LED'S WITH THIS SHORT LIFE SPAN SHOULD BE CONSIDERED DEFECTIVE AS THERE ARE NUMEROUS INCIDENTS BEING REPORTED ABOUT THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694297March 14, 2015
EXTERIOR LIGHTING
LED TAIL/STOP LIGHT FAILS; FORD GARAGE SAYS THIS IS A COMMON PROBLEM WITH THIS CAR AND PART; THIS IS A REAL SAFETY ISSUE THAT FORD REFUSES TO FIX UNDER EXTENDED WARRANTY; REPAIR NOT POSSIBLE; ONLY REPLACEMENT OF ASSEMBLY AT A COST OF ~$400 EACH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693876March 12, 2015
STEERING
WHILE DRIVING, AS I TURNED THE STEERING WHEEL THE TURN WAS SLOW TO RESPOND AND TURNING BACK TO STRAIGHT DRIVING POSITION, STEERING WHEEL WAS EXTREMELY HARD TO TURN WHICH ALMOST CAUSED ME TO HIT A PARKED CAR. AFTER PARKING (WHICH TOOK EXTREME EFFORT AND ARM/SHOULDER PAIN) AND STARTING AGAIN, AUTOMATIC STEERING ABILITY HAD FAILED AND INDICATOR LIGHT READ "SERVICE POWER STEERING NOW". THE CAR CAN NOT BE DRIVEN BECAUSE IT IS TOO HARD TO TURN STEERING WHEEL AND FOR FEAR THAT THE LACK OF POWER STEERING WILL CAUSE AN ACCIDENT. I ALSO NOTICED THAT THERE HAS BEEN NUMEROUS SIMILAR COMPLAINTS POSTED ON THE INTERNET WITH THE SAME PROBLEM AND CONCERNS. PLEASE ADD MY VEHICLE IN THE RECALL LIST SO THAT NOT ONLY I AND MY FAMILY WILL BE SAFE BUT ALSO ANYONE ELSE THAT MAY BE ON THE ROAD WHO CAN BE INVOLVED IN AN ACCIDENT CAUSED BY THE INABILITY TO MANEUVER SAFELY DUE TO NO POWER STEERING CAPABILITY. ACCORDING TO FORD'S MOTTO "BUILT FOR THE ROAD AHEAD", I CAN'T GET TO THE "ROAD AHEAD" SAFELY WITHOUT POWER STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693598March 11, 2015
STEERING
I WAS DRIVING DOWN I94 IN WASHTENAW COUNTY AND I RECEIVED A NOTIFICATION TO THE EXTENT "SERVICE POWER STEERING SYSTEMS" WITHIN THE NEXT 5 MINUTES I COMPLETELY LOSS POWER STEERING. ONCE IN A SAFE LOCATION, I TURNED OFF THE CAR AND RESTARTED; THE PROBLEM REMAINED. REPEATED TWICE TO NO AVAIL. REPRESENTATIVES AT FORD CLIENT RELATIONS STATES "NO OUTSTANDING RECALLS FOR THIS ISSUE" DEALER STATES "NOT A LOT OF KNOWN PROBLEMS THAT THEY HAVE SEEN". I REITERATED TO BOTH THAT MY RESEARCH SHOWS THE OPPOSITE THAT THERE HAVE BEEN NUMEROUS INCIDENTS OF THE SAME REPORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692427March 6, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I PURCHASED MY 2010 MERCURY MILAN USED ON AUGUST 30, 2012 WITH 987 MILES. APPROXIMATELY IN JUNE, 2013 THE CAR'S RIGHT REAR TAIL LAMP WENT COMPLETELY OUT AND I HAD A NEW TAIL LAMP INSTALLED FOR $408 + LABOR. IN NOVEMBER, 2013 THE CAR'S LEFT REAR TAIL LAMP WENT COMPLETELY AND I HAD A NEW TAIL LAMP INSTALLED FOR $408 + LABOR. NOW, MARCH 6, 2015 THE RIGHT REAR TAIL LAMP HAS GONE OUT AND I CANNOT AFFORD TO KEEP ON PAYING THESE EXPENSES WHEN I NOW KNOW THAT THIS IS A FORD PROBLEM AND DUE TO POOR ENGINEERING OF THE LIGHT ASSEMBLY AND BECAUSE IT HAS NOT BEEN RE-ENGINEERED TO CORRECT THE PROBLEM, THIS WILL BE A RECURRING PROBLEM FOR THE LIFE OF THE CAR. I RUN THE CHANCE OF BEING STOPPED BY THE POLICE FOR AN UNSAFE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692614March 6, 2015
EXTERIOR LIGHTING
APPROXIMATELY 25% OF THE REAR PASSENGER-SIDE BRAKE LIGHTS ON MY CAR PERMANENTLY WENT OUT WHEN I FIRST DISCOVERED THIS PROBLEM IN JULY 2014. DURING THE FOLLOWING MONTH, ADDITIONAL LED LIGHTS IN THE REAR LIGHT ASSEMBLY FAILED UNTIL, FINALLY, NONE OF THEM WOULD LIGHT UP. THIS WAS OUTRAGEOUS IN THAT MY CAR, BOUGHT BRAND NEW IN AUGUST 2009 AND CONSISTENTLY HOUSED IN A GARAGE, WAS FEWER THAN 5 YEARS OLD AND HAD YET TO REACH THE 30,000-MILE MARK. A LICENSED PENNSYLVANIA CAR INSPECTION STATION REPRESENTATIVE TOLD ME THAT MY CAR WOULD NOT PASS ITS SAFETY INSPECTION UNLESS THE REAR BRAKE LIGHT ASSEMBLY WAS REPLACED. CONSEQUENTLY, I WAS FORCED TO DO SO; THE BILL CAME TO $445 FOR ITS REPLACEMENT. BECAUSE THE LIGHT ASSEMBLY CONSISTS OF LED LIGHTS, THE ENTIRE ASSEMBLY SHOULD HAVE LASTED FOR THE LIFE OF THE AUTOMOBILE, IN MY OPINION. OBVIOUSLY, THIS IS A GLARING SAFETY DEFECT SINCE ITS MALFUNCTION ALONE RESULTS IN A FAILURE TO PASS AN ANNUAL PENNSYLVANIA AUTOMOBILE SAFETY INSPECTION. NOT TO MENTION THAT ITS REPLACEMENT COST IS ASTONISHING. I FEEL STRONGLY THAT FORD MOTOR COMPANY SHOULD ADDRESS THIS SITUATION SINCE OTHER MERCURY MILAN OWNERS, AS WELL AS OWNERS OF ITS TWINS -- THE FORD FUSION AND THE LINCOLN MKZ -- HAVE REPORTED ON THIS DATABASE NEARLY IDENTICAL SAFETY FAILURES. OWNERS OF THESE VEHICLES SHOULD BE COMPENSATED FOR A SAFETY PROBLEM THAT IS REPEATEDLY REPORTED ON THIS WEBSITE. FORD CERTAINLY CAN NO LONGER VALIDLY CLAIM THAT IT IS UNAWARE OF THIS SAFETY DEFECT; IT SHOULD ISSUE A RECALL ON ITS OWN AND FIX THIS DESIGN PROBLEM IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691863March 3, 2015
STEERING
THE ELECTRIC POWER ASSIST STEERING WOULD FAIL INTERMITTENTLY AND A MESSAGE WOULD DISPLAY TO THAT EFFECT MOST OF THE TIME. SOMETIMES RESTARTING THE CAR WOULD MAKE IT WORK AND OTHER TIMES IT WOULD JUST START WORKING.THIS ONLY HAPPEN WHEN THE CAR WAS NOT ROLLING BUT WE COULD NOT TRUST IT AND HAD IT REPLACED, AT A COST OF $1789.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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