Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#10782968October 16, 2015
STEERING
WENT TO TAKE MY CAR OUT OF THE PARKING SPACE. WENT TO TURN AND THE POWER STEERING FAILED! COULD NOT TURN WHEEL LEFT OR RIGHT! AT THE SAME TIME THIS HAPPENED A WARNING SIGN POPPED ON MY DASHBOARD SAYING SOMETHING ABOUT POWER STEERING FAILURE. NOT IMPRESSED AT ALL. 2010, 11 AND 12 MODELS ARE ALL HAVING THIS SAME PROBLEM! ONLY ONE THEY RECOGNIZE AT THE MOMENT HAVING A PROBLEM IS THE 2011 BECAUSE APPARENTLY MORE PEOPLE NEED TO GET INTO A CAR ACCIDENT OR KILLED WITH THE 2010 AND 12 MODELS BEFORE THEY RECALL THEM! I AM 7 MONTHS PREGNANT AND FEEL FORTUNATE I WAS NOT ON THE INTERSTATE WHEN THIS HAPPENED AND IN A PARKING LOT! I HOPE THE "INVESTIGATION" THEIR WORKING ON GOES BY QUICKLY BEFORE ANYONE GETS SERIOUSLY HURT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782575October 15, 2015
ENGINE
THIRD TIME TAKING MY CAR IN, CAUSE THE CHECK ENGINE LIGHT & WRENCH LIGHT COMES ON. KEEP GETTING CODE PO455, PO457 AND NOW P2119. I JUST WENT IN LESS THEN 3 MTHS AGO AND HAD THE THROTTLE BODY PCM CALIBRATION UPDATE, BAM STARTING AGAIN. IT IS VERY SCARY TO GO DOWN THE ROAD AND LOSE POWER OR WHILE DRIVING GIVE IT GAS & IT JERKS. 2010 MILAN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782578October 15, 2015
STEERING
WAS DRIVING ON FREEWAY WHEN THE STEERING SUDDENLY FAILED AS I WAS CHANGING LANES. EXTREMELY HARD TO STEER AND ALMOST CRASHED SEVERAL TIMES DRIVING TO THE NEAREST FORD DEALERSHIP. THEY DIAGNOSED THE ISSUE AS SOMETHING RELATED TO A FAULT IN THE STEERING RACK, AND ASKED $6,000 TO REPLACE IT, EVEN THOUGH THE CAR HAD LESS THAN 110,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782058October 14, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THERE WAS A REDUCTION IN THE ENGINE POWER. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD. AFTER RESTARTING, THE VEHICLE WAS ONLY ABLE TO BE DRIVEN AT LOW SPEEDS. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781307October 11, 2015
FUEL/PROPULSION SYSTEM
(1) MAY 5, 2015: IN TRAFFIC 65MPH ON MA RT3S, ENGINE "BLUBBERED" THEN DIED IN LEFT LANE. SUCCEEDED NOT BEING HIT BY VEHICLES, PARKED ON SHOULDER. WRENCH LIGHT LIT. ENGINE FINALLY STARTED AND RAN OK AFTER 15 MINUTES; (2) JUNE 6, 2015: PULLING INTO 99 RESTAURANT, QUINCY, MA, CAR SUDDENLY DIED, WRENCH LIGHT LIT. CAR WAS NOT COMPLETELY WITHIN THE LOT. CAR PUSHED INTO LOT WITH THE HELP OF THREE MALES. CAR STARTED AFTER C. 12 MINUTES.; (3) JUNE 24, 2015: EXITING BETSY'S DINER, FALMOUTH, MA ON RT28 IN TRAFFIC, CAR BLUBBERED THEN DIED, WRENCH LIGHT LIT. BLACK DODGE RAM NARROWLY MISSED US! CAR STARTED WITH 3-5 MINUTES; (4) OCTOBER 2, 2015: ON MA TPK, I-90W IN FAST TRAFFIC, CAR LOST POWER, BLUBBERED, THEN DIED IN FRONT OF THE CHARLTON STATE POLICE STATION. ENGINE RE-STARTED WITHIN 12 MINUTES, RAN ROUGHLY FOR A FEW MINUTES, THEN CLEARED, RAN OK; (5) OCTOBER 7, 2015: 1315, ENGINE SHOOK THEN DIED TWO BLOCKS AFTER LEAVING CAR WASH ON CENTRE STREET, QUINCY, MA, WRENCH LIT. NARROW STREET. LIT THE HAZARD FLASHERS, EXITED CAR. AFTER 15 MINUTES RE-ENTERED CAR WHICH STARTED AFTER 3 ATTEMPTS; (6) OCTOBER 7, 2015: 1405: WITHIN A BLOCK AFTER LEAVING OUR HOUSE, THE CAR ENGINE AGAIN BLUBBERED THEN DIED, WRENCH LIT. PULLED TO THE CURB, SAT FOR FIVE MINUTES. CAR WAS RESTARTED. THREE TIMES I HAVE BROUGHT MY MILAN TO OUR LOCAL AUTOMOTIVE GURU WHO ATTACHED HIS SCANNER AND CONFORMED 2111 CODE AND 2112 CODES (2). I PURCHASED THE CAR FROM ENTERPRISE SALES RENTALS AT 24,000 MILES, NOW 58,000 MILES. NEVER HAVE RECEIVED A RECALL NOTICE OF ANY TYPE. RESEARCH INDICATES A NUMBER OF TSBS RELATED TO THROTTLE BODY ISSUES BUT NO NOTICE FROM FOMOC OR LOCAL DEALER. THERE IS POTENTIAL FOR BEING KILLED IN THIS CAR. HOW TO GET THE CAR PROPERLY REPAIRED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778883September 30, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AFTER TWO ATTEMPTS. THE FAILURE RECURRED ON TWO OTHER OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778499September 29, 2015
STEERING
NO POWER STEERING, CALLED DEALER AND THEY WHAT $80 TO TELL ME I HAVE NO POWER STEERING AND MIGHT COST $1800 TO REPAIR. SO MANY REPORTS OF THIS WHY HAVEN'T THEY RECALLED THESE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778579September 29, 2015
STEERING
WHILE PULLING INTO GARAGE THE POWER STEERING WENT OUT ,ALL MOST HIT THE HOUSE READ IN NEWS PAPER THAT FORD HAD A RECALL AND FIXED ALL THE PROBLEMS WITH THE STEERING BOX BLONDES FORD IN TOLEDO SAID NO RECALL ON MY CAR.IT COST ME1790.39 TO GET STEERING GEAR FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778229September 28, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE REAR LED TAIL LIGHT REMAINED ILLUMINATED WHILE THE BRAKE PEDAL WAS NOT DEPRESSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. UPDATED 11/19/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766345September 21, 2015
ENGINE
THE VEHICLE SPORADICALLY LOSES POWER AND THE "WRENCH" LIGHT GOES ON INDICATING A SUPPOSED ENGINE PROBLEM. WHEN THE VEHICLE IS TURNED OFF AND RESTARTED, THE ENGINE PERFORMS NORMALLY UNTIL THE NEXT TIME THIS SPORADIC FAILURE OCCURS. IT HAS REPEATED ITSELF SEVERAL TIMES IN THE LAST FEW WEEKS, AND THE TROUBLE CODE THAT HAS BEEN LOGGED IS P2112, WHICH RELATES TO A THROTTLE BODY FAILURE. FORD ISSUED AN EXTENDED WARRANTY COVERING SEVERAL MODEL YEARS AND MODELS (INCLUDING 2010 MERCURY MILANS) WITH THIS STYLE THROTTLE BODY, AND THE WARRANTY REPORTEDLY COVERS THE REPAIR AND REPLACEMENT UP TO TEN YEARS OR 150,000 MILES. FOR SOME REASON, EVEN THOUGH MY CAR USES THE SAME THROTTLE THROTTLE BODY AS OTHER AFFECTED MILANS, MY VIN NUMBER HAS NOT BEEN INCLUDED IN THE EXTENDED WARRANTY, THOUGH IT SHOULD BE. NOW IT SEEMS THAT I AM GOING TO HAVE TO FIGHT TO GET FORD TO COVER THIS REPAIR/REPLACEMENT DESPITE THE FACT THAT THEY HAVE ALREADY ACKNOWLEDGED THE PROBLEM ON OTHER, VIRTUALLY IDENTICAL, VEHICLES. ANY HELP YOU CAN PROVIDE WOULD BE GREATLY APPRECIATED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766698September 21, 2015
STEERING
WHEN DRIVING DOWN THE ROAD, THE STEERING SUDDENLY LOCKED UP AND I COULD NO LONGER STEER. MESSAGES SAYING SERVICE ADVANCETRAC AND POWER STEERING FAILURE WERE DISPLAYED. I CHECKED THE FLUIDS AND EVERYTHING WAS OK. AFTER RESEARCHING THIS PROBLEM ONLINE, I SAW THAT THE 2011 MILAN WAS ALREADY UNDER RECALL ALONG WITH MANY OTHER FORD MODELS. THE 2010 MILAN NEEDS TO BE ADDED TO THE RECALL AS THE ISSUE ALSO OCCURS WITH THIS MODEL. THIS IS DEFINITELY GOING TO BE A SAFETY ISSUE AS I DO NOT HAVE $2000 TO GET THIS FIXED AND I HAVE NO OTHER OPTION BUT TO DRIVE WITHOUT POWER STEERING UNTIL THE RECALL GOES THROUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765349September 20, 2015
STEERING
STEERING DOES NOT TURN. IT CAME WITHOUT WARNING. I TURNED ON THE CAR TO GO TO WORK TO FIND OUT IT DOESN'T WORK. CAN'T TURN LEFT AND CAN'T TURN RIGHT . IT IS VERY VERY HARD TO TURN THE STEERING WHEEL. IT'S BEEN LIKE THIS FOR ALMOST A MONTH. THIS IS THE ONLY CAR I HAVE AND I'M AFRAID I MIGHT CRASH GOING TO WORK ALL BECAUSE OF THE STEERING WHEEL NOT WORKING. I WONDER IF ANYBODY HAS BEEN KILLED (HOPE TO GOD NOT) BY THIS MALFUNCTION IT NEEDS TO FIXED ASAP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764139September 16, 2015
FUEL/PROPULSION SYSTEM
FIRST OF ALL THIS HAS HAPPENED ON SEVERAL OCCASIONS. DRIVING DOWN THE INTERSTATE THE CAR WILL STALL AND BEGIN TO SHAKE AND PUTS A WRENCH ICON ON THE DASH, THE VEHICLE HAS NO RESPONSE TO THE ACCELERATION PEDAL. I HAVE TO PULL OVER AND SH U THINK THE CAR OFF A FEW MINUTES AND THEN GO AGAIN. IT HAS ALSO HAPPENED SEVERAL TIMES WHILE PULLING ACROSS TRAFFIC FROM A STOP, ONE TIME NEARLY GETTING ME HIT FROM ONCOMING TRAFFIC. IT IS IMPOSSIBLE TO TELL WHEN OR WHERE THIS WILL HAPPEN. I HAVE CALLED FORD AND WAS DENIED A REPAIR BECAUSE MY VIN WAS NOT ON THE RECALL LIST FOR THE THROTTLE BODY EVEN THOUGH IT HAS THE SAME PROBLEM AS THE ONES COVERED. I HAVE HAD THE DIAGNOSTIC TEST AND RECEIVED CODES THAT MATCH AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763288September 12, 2015
STEERING
I WAS DRIVING TO WORK AND A LIGHT CAME ON WHICH I HAVE NOT SEEN BEFORE AS WELL AS TWO CONSOLE MESSAGES THAT READ "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC." MY STEERING BECAME NOTICEABLY HEAVIER AS I DROVE AND THEN COMPLETELY LOST POWER STEERING AS I PULLED INTO A PARKING LOT. I HAD TO STOP IN THE MIDDLE OF THE PARKING LOT AND SLOWLY WITH GREAT EFFORT I WAS ABLE TO ANGLE THE CAR INTO A PARKING SPOT. THERE WERE NO NOISES. I TOWED THE VEHICLE TO A NEAR BY AUTO SHOP AND THEY DIAGNOSED A FAULTY ELECTRIC POWER STEERING AND QUOTED ME $1750 FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762804September 10, 2015
STEERING
WHILE AT COLLEGE MY SON CALLED AND SAID THE POWER STEERING WENT OUT IN HIS CAR. TOOK IT TO A REPAIR SHOP WHICH REFERRED ME TO A DEALER SINCE THEY WHOLE STEERING GEAR SYSTEM HAD TO BE REPLACED AND THE COMPUTER WOULD HAVE TO BE PROGRAMMED. THIS IS GOING TO BE BETWEEN 1800-2500 REPAIR. I FOUND THIS SITE AND IT SEEMS TO BE A MODEL WIDE ISSUE. I AM HOPING THAT THE RECALL ON THE 2011 AND 2012 WILL BE EXPANDED TO INCLUDE THE 2010.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760650September 1, 2015
STEERING
WHILE I WAS BACKING OUT OF MY DRIVEWAY ON SATURDAY MY POWER STEERING WENT OUT. THERE WAS A MESSAGE SAYING POWER STEERING ASSIST FAULT. THIS HAS HAPPENED 2 TIMES BEFORE AND WHEN I SHUT THE CAR OFF AND TURN BACK ON THE MESSAGE GOES AWAY AND I HAVE POWER STEERING BACK. THIS SATURDAY WAS NOT THE CASE, THE WARNING DIDN'T GO AWAY AND THE CAR WAS NOT DRIVABLE. I HAD THE CAR TOWED TO LOCAL FORD DEALERSHIP AND THEY TOLD ME IT WAS THE STEERING GEAR AND IT WOULD COST AROUND $1800. I'VE RESEARCH THE RECALLS AND FOUND A LOT OF COMPLAINTS ABOUT THIS SAME ISSUE. IN FACT THE 2011 MILAN HAS A RECALL FOR THE SAME ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760817September 1, 2015
ELECTRICAL SYSTEM
A FEW MONTHS AGO, THE SPEAKER FOR THE REAR PARKING AID AND CROSS-TRAFFIC WARNING SYSTEM BECAME MUFFLED, FOLLOWED BY RANDOM FLASHING OF TWO DASH WARNING LIGHTS READING CHECK REAR PARK AID AND CROSS TRAFFIC SYSTEM FAULT. THE BASIC WARNING SYSTEMS STILL FUNCTIONED. AT A SERVICE VISIT TO MY FORD DEALER, THE COMPUTER CODES WERE READ AND SYSTEM REBOOT WAS PERFORMED. AS THE DEALER INVOICE STATES, IF LIGHT COMES BACK ON WILL NEED PARKING AID MODULE AND SPEAKER $567.00 PLUS TAX. DRIVING AWAY FROM THE DEALER THAT DAY, THE WARNING LIGHTS DID COME BACK ON, AND A WEEK LATER, THE TWO SYSTEMS STOPPED WORKING ALTOGETHER, LEAVING JUST THE CONSTANT BACK AND FORTH OF THE TWO WARNING LIGHTS. (THESE WARNING LIGHTS ALSO NEGATE THE DASHBOARDS COOLANT TEMPERATURE GAUGE.) A CALL TO THE FORD CUSTOMER RELATIONSHIP CENTER CONFIRMED THAT NO RECALLS WERE ACTIVE FOR THIS PROBLEM, AND AS I KNEW, THE CAR WAS OUT OF WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760343August 31, 2015
SERVICE BRAKES
WHEN DRIVING MY VEHICLE DOWNHILL, THE BRAKES DO NOT GRAB AT ALL. MOST TIMES ON THE ROAD, THEY WORK FINE. HAD MECHANIC CHECK MASTER CYLINDER, PADS AND ROTORS. ALL CHECKED OUT FINE. HE'S HAD OTHER VEHICLES WITH SAME PROBLEM, CHANGED ALL THE PREVIOUS LISTED PARTS WITHOUT ANY SUCCESS. UPON CHANGING THE ABS MODULE, THE PROBLEM IS SOLVED. MY HUSBAND'S COMPANY HAS A FLEET OF FORD FUSIONS (BASICALLY SAME CAR AS MY MILAN) AND PEOPLE HAVE ENCOUNTERED THIS SAME PROBLEM WHICH HAS BEEN RESOLVED WHEN THE ABS MODULE IS CHANGED. I HAVE ALSO READ OF MANY OTHER COMPLAINTS REGARDING THE EXACT SAME ISSUE ONLINE. I BELIEVE THIS POSES AN EXTREMELY DANGEROUS SITUATION. THE BRAKE PEDAL GOES COMPLETELY TO THE FLOOR. I HAVE TO USE MY EMERGENCY BRAKE. I HAVE TO WONDER HOW MANY ACCIDENTS WERE CAUSED DUE TO THE ABS MODULE INTERFERING WITH THE BRAKES ABILITY TO WORK PROPERLY. MY CAR CURRENTLY ONLY HAS 25,000 MILES AND HAS ALREADY BEEN RECALLED FOR THEIR LIGHTS. I TRULY BELIEVE FORD IS AWARE THIS IS A PROBLEM BUT IS DENYING ANY RESPONSIBILITY. ## VIN PASSED ## MERCURY MILAN 2010 ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759975August 28, 2015
SERVICE BRAKES
JUNE 2015: MADE A 'HARD STOP' TO GET OUT OF PATH OF EMERGENCY VEHICLE. MADE 2 TURNS (SLOWING CAR DOWN) AND SAFELY MADE TURNS WITHOUT INCIDENT. THIRD TURN (RIGHT TURN), RELEASED GAS PEDAL, STEPPED ON BRAKES, BRAKE PEDAL WENT LOW (TOWARDS FLOOR), CAR EVENTUALLY STOPPED, APPROXIMATELY 15FT, FURTHER THAN EXPECTED. THIS HAPPENED WITHIN 10 MINUTES FROM INITIAL 'HARD STOP'. CHECKED BRAKE FLUID LEVEL, NOTICED FLUID LEVEL ABOVE MINIMUM LINE, BUT ALSO NOTED FLUID COLOR HAD SOME COLOR (AWARE THAT COLOR IN BRAKE FLUID IS NOT GOOD). MADE APPOINTMENT FOR SERVICE AT DEALERSHIP AUTHORIZED SERVICE CENTER .SERVICE CENTER INDICATED BRAKE LINING PROBLEM (NOT WITHIN TOLERANCE), AND REPLACED THEM. NOTE: CITY DRIVING, DRY DAY, LIGHT MORNING TRAFFIC. NO BRAKE WARNING LIGHT OR ABS WARNING LIGHT ILLUMINATION ON DASH BOARD. JULY 2015: EXITING ONE HIGHWAY TO GET ONTO ANOTHER HIGHWAY, NEEDED TO BRAKE TO GET ONTO EXIT RAMP. TOOK FOOT OFF GAS PEDAL, SIGNALED TO TURN RIGHT, STEPPED ON BRAKE TO SLOW DOWN AND EXIT. BRAKE PEDAL WENT LOW (TOWARDS FLOOR), CAR TOOK MORE TIME TO SLOW DOWN THAN ANTICIPATED. MADE WAY TO DESTINATION (AT REDUCED SPEED) AND DEPRESSED BRAKE PEDAL TO IDENTIFY IF/HOW CAR COULD STOP. CALLED SERVICE CENTER, EXPLAINED WHAT OCCURRED AND BROUGHT CAR BACK TO SERVICE CENTER. SERVICE CENTER IDENTIFIED MASTER CYLINDER NEEDED REPLACING AND IT WAS REPLACED. NOTE: HIGHWAY DRIVING, DRY DAY, MIDDAY TRAFFIC-LIGHT. NO BRAKE WARNING LIGHT OR ABS WARNING LIGHT ILLUMINATION ON DASH BOARD. AUGUST 2015: LOCAL DRIVING, ON HIGHWAY, EXITING TO THE RIGHT, TOOK FOOT OFF GAS PEDAL, THEN STARTED TO DEPRESS BRAKE PEDAL. CAR STARTED TO SLOW DOWN THEN FELT RAPID THUMPING UNDERFOOT WHILE DEPRESSING BRAKE PEDAL, BRAKE PEDAL WENT LOW (TOWARDS FLOOR). CAR EVENTUALLY STOPPED. CHECK BRAKE FLUID LEVEL (AT MAX LINE) AND FLUID COLOR CLEAR. CAR TOWED TO DEALERSHIP SERVICE CENTER. IT IS STILL THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759993August 28, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE VEHICLE WAS PARKED AND UPON RETURNING TO THE VEHICLE, THE CONTACT WAS UNABLE TO SHIFT THE GEAR SELECTOR LEVER OUT OF THE PARK POSITION. THE CONTACT STATED THAT THE GEAR SELECTOR LEVER SEIZED AND WAS UNABLE TO BE RELEASED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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