Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#10936145December 19, 2016
STEERING
POWER STEERING DOES NOT WORK. WAS WORKING FINE AND JUST TURNED THE CAR OFF ONE NIGHT AND THE NEXT MORNING I COULD NOT STEER. ITS A 2010 MILAN WITH 78,000 MILES ON IT. I'M WORRIED TO SEE WHAT THIS COSTS. FORD SHOULD STAND BEHIND THESE TROUBLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936066December 18, 2016
STEERING
THE POWER STEERING NOT WORKING AT ALL, READ ONLINE ON REPORT ON SIMILAR CASE. FORD HAS RECALL FOR THIS ISSUE, BUT ONLY FOR CARS FROM 2011 AND BEYOND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936065December 18, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
A FEW WEEKS AGO, I HAD A HARD TIME STEERING MY CAR AT AN INTERSECTION. WHEN I TRIED STEERING, THE CAR WOULD SHAKE AS I TURNED. ALTHOUGH THE ROADS WERE WET, MY TIRES ARE RELATIVELY NEW, SO I NEW IT WASN'T THE TRACTION. I TURNED OFF THE ELECTRONIC STEERING ASSISTANCE AND IT STARTED TURNING AGAIN. A FEW DAYS AGO, I WAS TURNING, THE ROADS WERE DAMP, BUT NOT WET AND I HAD MY STEERING ASSIST ON (IT GOES ON BY DEFAULT). WHEN I TUNED, THE CAR WENT THE OPPOSITE WAY OF THE DIRECTION I WAS TURNING. I HAD TO TURN OFF MY STEERING ASSIST IN ORDER TO REGAIN CONTROL OF MY CAR. THERE WERE NO ALARMS, NOTICE OR ALERTS ON MY CONTROL PANEL. ALSO, WHEN IT'S BEEN A HOT DAY OR A COLD DAY, THE CAR WON'T START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935351December 14, 2016
EXTERIOR LIGHTING
REAR BRAKE LIGHTS STAY ON WHEN HEADLIGHTS ARE ON. REAR TAIL LIGHT ASSEMBLY MUST BE REPLACED. VERY COMMON PROBLEM APPARENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934510December 11, 2016
STEERING
COMPLETE POWER STEERING FAILURE!! MY WIFE PARKED THE CAR IN THE DRIVEWAY ON 12/6 AS NORMAL. THE NEXT MORNING SHE ATTEMPTED TO LEAVE AND THE CAR HAD NO STEERING. CAR STARTED AND RUNS NORMAL BUT NO POWER STEERING AT ALL. THE CAR CANNOT BE DRIVEN. I INVESTIGATED POSIBILITIES THAT EVENING AND CHECKED ALL RELEVANT FUSES TO NO AVAIL. I BEGAN RESEARCHING POTENTIAL PROBLEMS VIA INTERNET AND WAS AMAZED TO LEARN FORD KNOWS ABOUT THIS SERIOUS ISSUE. IN FACT, THEY HAVE RECALLED MULTIPLE MODELS AND YEARS BUT EXCLUDED THE 2010 MILAN EVEN THOUGH IT HAS THE SAME STEERING SYSTEM!!! I CONTACTED THE DEALER WHERE PURCHASED AND THEY OFFERED NO HELP EXCEPT TO TOW IT IN AND THEY WILL DIGNOSE. THERE IS A PLETHARA OF COMPLAINTS AND INVESTIGATIONS REGARDING THIS PROBLEM. ALL THE INFORMATION I'VE FOUND IS VERY CLEAR..THIS IS SERIOUS PROBLEM AND SIGNIFICANT EXPENSE ! THIS MUST BE ADDRESSED BY FORD AND CORRECTED. THEY KNOW THE PROBLEM EXISTS WITH THIS STEERING SYTESM BUT ARE DENYING THEIR RESPONSIBILITEIS TO CUSTOMERS FOR FAIR RESOLUTION!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934229December 9, 2016
AIR BAGS
TAKADA RECALL -- THE AIR BAG OF PASSENGER SIDE WAS RECALLED ON JUNE 1ST, 2016. NHTSA RECALL NUMBER: 16V384. MANUFACTURE RECALL NUMBER: 16S26. SO FAR, I HAVEN'T HEARD ANYTHING YET ABOUT THIS RECALL FROM ANYBODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927168November 21, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTERER EXCEEDED A REASONALE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 7/9/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927188November 21, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/04/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926187November 15, 2016
STEERING
RECEIVED A MESSAGE "POWER STEERING ASSIST FAULT" AND THE WHEEL BECAME VERY HARD TO STEER. DID NOT RECEIVE A SERVICE WARNING AND WE WERE DRIVING WITH OUR GRANDCHILDREN IN THE CAR. VERY DISTURBING. THE VEHICLE HAS ABOUT 60K MILES AND THE STEERING GO OUT????? THE CHARGE TO REPAIR IS WILL OVER $2K. NO WARNING. VERY DANGEROUS!!!! MUST HAPPEN OFTEN BECAUSE OUR LOCAL DEALER STOCKS THE ITEM BUT ANY OTHER TIME I HAD MAINTENANCE DONE THE PART HAD TO BE ORDERED. HUMMMMMMM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925245November 9, 2016
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 5 MPH TO PARK, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE ACCELERATED WITHOUT WARNING. IN ORDER FOR THE VEHICLE TO STOP, THE BRAKE PEDAL HAD TO BE DEPRESSED NUMEROUS TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924213November 4, 2016
FUEL/PROPULSION SYSTEM
YELLOW WRENCH LIGHT CURED!!! FORD REPAIRED VEHICLE FOR FREE, AS MERCURY MILAN HYBRID IS COVERED FOR 100,000 MILES AND 8 YEARS UNDER WARRANTY. THEY REPLACED A PUMP FOR ANTIFREEZE FOR THE HYBRID TRANSMISSION AND THAT CURED THE PROBLEM OF THE YELLOW WRENCH AND THE THROTTLE BODY FAILURE CODE. ALL IS WELL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920452November 1, 2016
STEERING
WHILE I WAS DRIVING MY CHILD TO SCHOOL OUT OF NO WHERE RIGHT BEFORE I TURNED THE CORNER TO GET ONTO THE FREEWAY SERVICE DRIVE A BELL WENT OFF IN THE CAR AND ON THE SCREEN IT SAID POWER STEERING ASSIST FAILURE AND AT THAT POINT I COULD NO LONGER STEER MY VEHICLE. I HAD NO CONTROL OVER IT. I LITERALLY HAD TO BACK UP AND IT TOOK ME 15 TO 20 MINUTES TO GET BACK INTO MY DRIVEWAY BECAUSE I COULDN'T TURN THE WHEEL IT WAS EXTREMELY HARD TO DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918689October 25, 2016
STEERING
ADVANCE TRAC SERVICE POWER STEERING LIGHTS CAME ON WHILE DRIVING ..THEN MY CAR STEERING WHEEL GOT LOCK COULDN'T MOVE IT ALL .DROP MY CAR OFF 09/20/16 AND PICK IT UP OCTOBER 21 PAY ABOUT $2000 TO PICK IT UP. IT BROKE DOWN THE SAME DAY, , GOT IT TOW THE SAME DAY. PICK IT UP MONDAY OCT 24,2016 DROVE FINE. OCT 25, 2016 ON MY WAY TO WORK BROKE DOWN AGAIN HAD TO GET TOW OCTOBER 25, 2016 TO THE DEALERSHIP CAPITAL FORD 5411 CHARLOTTE NC HERE NOW WAITING SO ANGRY GETTING THE RUN AROUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918869October 25, 2016
UNKNOWN OR OTHER
DRIVER SIDE DOOR HANDLE IS BROKEN AND WILL NOT OPEN FROM THE INSIDE OF THE CAR.I HAVE TO LOWER THE WINDOW TO REACH OUT THE WINDOW TO REACH THE OUTSIDE DOOR DOOR HANDLE TO OPEN THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915592October 12, 2016
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE POWER STEERING FAILED AND THE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915356October 11, 2016
STEERING
THE POWER STEERING IN MY CAR HAS FAILED AND IT IS ONLY 6 YEARS OLD. THE DASH READS "POWER STEERING ASSIST FAULT" WHEN I TURN IT ON AND I CANNOT MOVE THE STEERING WHEEL. THE CAR IS STILL BEING FINANCED, YET THE STEERING HAS GONE OUT AND THE COST OF REPAIR IS THROUGH THE ROOF. THERE HAS BEEN A RECALL ON 2011 MERCURY MILAN POWER STEERING FOR THE SAME ISSUE. WHY HAVE THE 2010 NOT BEEN RECALLED? THIS IS RIDICULOUS. MY CAR IS WORTHLESS AND UNABLE TO BE DRIVEN OR SOLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907345September 17, 2016
STEERING
WHILE IN PROCESS OF A TURN THE VEHICLE LOST POWER STEERING ABILITIES. IT STARTED TO RETRACT FROM THE TURN THEN LOST THE ABILITY CAUSING THE VEHICLE TO GO OFF AT AN ANGLE AND HIT A PARKED VEHICLE. 2 DAYS PRIOR TO THE ACCIDENT THE IT WAS DISCOVERED THAT THERE MIGHT HAVE BEEN AN ISSUE THAT WOULD NEED ADDRESSING BECAUSE IT FELT LIKE THE VEHICLE LOST POWER STEERING BRIEFLY. AFTER THE ACCIDENT WE DISCOVERED A RECALL FOR POWER STEERING PROBLEMS ON THE VEHICLE BUT MY VEHICLE WASN'T PART OF THAT RECALL. THERE WAS A POLICE REPORT FILED AND A CLAIM. WE DON'T HAVE THE PAPERWORK YET AS THIS JUST HAPPENED. I HAVE INCLUDED PICTURES FROM THE ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10905025September 9, 2016
ENGINE, POWER TRAIN
2010 MILAN HYBRID LOST POWER ON TWO OCCASIONS IN HEAVY FAST INTERSTATE TRAFFIC. SAFE TO PULLOVER LIGHT ILLUMINATED, MAX SPEED OF 5MPH , DEALER REPLACED 12V BATTERY FIRST TIME. 4 TO SIX MONTHS LATER, SAME DANGEROUS SCENARIO AND ONE MORE TIME TRYING TO GET VEHICLE TO A DEALER.THE DEALER SAID IT WAS A DEFECTIVE ELECTRONIC THROTTLE BODY. THE ONLY RECALL WAS ON MODELS AFTER 2010 BEGINNING IN 2011. THE 2010 WERE NEVER RECALLED ALTHOUGH NUMEROUS COMPLAINTS. 54000 MILES ON VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904733September 8, 2016
ENGINE
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 60 MPH, THE VEHICLE LOST POWER. IN ADDITION, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE CHECK ENGINE AND SERVICE VEHICLE SOON WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904812September 8, 2016
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
TROTTLE ACUTATOR STUCK IN CLOSED POSITION AS THE CAR WAS MOVING ABOUT 25 MPH, PRESSED THE ACCELARATOR BUT NOTHING WAS HAPPENING,ENGINE WAS AT IDDLE, AND WAS ABLE TO MOVE TO THE SIDE OF THE ROAD. STARTED THE CAR AGAIN AND EVERYTHING WORKED FOR ABOT A MINUTE AND THEN IT HAPPENED AGAIN. WHEN I GOT HOME AFTER A FEW RESTARTS I HOOKED UP MY COMUPTER TO READ THE OBD CODE THAT CAME ON !! IT WAS CODE P2112 , WITCH IS THE TROTTLE ACUTATOR MODULE !! AFTER RESETING THE OBD CODE IT WAS WORKING FINE ON THE DRIVEWAY. I'LL TAKE IT FOR A TEST DRIVE LATER. IT SEEMS CLEAR THAT A PROBLEM EXISTS WITH THE TROTTLE ACUTATOR ON THE TROTTLE BODY !!! A DESIGN FLAW IS VERY POSSIBLE, AND IT PRESENTS A DANGER WHEN DRIVING ON THE ROAD WITH A SUDDEN LOSS OF POWER AND SPEED. A RECAL SHOULD BE IN THE WORKS FOR FORD !!! I HAVE READ TOO MANY COMPLAINTS ABOUT THE SAME PROBLEM. MY CAR HAS 32,000 MILES AND IS A 2010 YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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