Mercury Milan Complaints (2008)

451 consumer complaints on file.

#10365951November 16, 2010
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL*THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STARTED THE IGNITION AND THE TIRE PRESSURE MONITORING SYSTEM WARNING INDICATOR ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE FOUR TIRE RIMS WERE NOT EQUIPPED WITH THE TIRE MONITOR SENSOR. THE VEHICLE WAS NOT REPAIRED FOR THE MALFUNCTION. THE FAILURE MILEAGE WAS 26,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361209October 19, 2010
STRUCTURE:FRAME AND MEMBERS, SEATS
SUDDENLY, 2 MONTHS AFTER PURCHASING A 2008 MERCURY MILAN PREMIER FROM A LINCOLN MERCURY DEALERSHIP, I NOTICED A SIGNIFICANT AMOUNT OF RUST IN THE SEAT BRACKETS AND POWER SEAT HARDWARE ON BOTH THE DRIVER AND PASSENGER SIDE. THE CAR HAD 6,900 MILES WHEN I BOUGHT IT AS A CPO VEHICLE. I ALSO BOUGHT AN EXTENDED WARRANTY. I TOOK THE CAR TO THE DEALERSHIP ON MONDAY OCTOBER 11, 2010 AND THEY SAID THE RUST WAS NORMAL (I DISAGREE). THE RUST IS NOW SEEPING INTO THE CARPET AS WELL. YESTERDAY, OCTOBER 18, 2010, I TOOK THE VEHICLE TO AN INDEPENDENT CERTIFIED MECHANIC FOR AN OPINION. HE CONCURS THAT IT IS NOT NORMAL AND POSSIBLY A SAFETY HAZARD. THE DEALERSHIP HAS NOT RETURNED MY PHONE CALLS THIS CAR IS PRACTICALLY NEW AND I REFUSE TO BELIEVE THAT AN ACCELERATING AMOUNT OF RUST ON MY VEHICLE IS SAFE, ATTRACTIVE OR NORMAL. THERE IS ALSO AN EXHAUST NOISE (CONFIRMED BY THE DEALERSHIP) BUT THEY SAID FORD WILL NOT FIX IT SINCE IT ISN'T A SAFETY ISSUE. THIS CAR IS PRACTICALLY BRAND NEW. THE CAR BELONGED TO A COUPLE WHO ONLY DROVE IT IN THE SUMMER IN MICHIGAN SINCE THEY STAYED IN FLORIDA IN THE WINTER. IT IS PRISTINE EXCEPT FOR THOSE 2 DANGEROUS PROBLEMS. I FEEL THEY REFUSE TO FIX IT BECAUSE IT IS TIME CONSUMING AND COSTLY. THE DEALERSHIP TRIED TO TELL ME THAT TAKING THE SEAT APART WILL "WEAKEN" IT AND "IT WILL NEVER BE THE SAME". CARS ARE TAKEN APART EVERY DAY AND PEOPLE TOO! THAT'S WHAT DOCTORS AND MECHANICS ARE FOR. PLEASE HELP ME BEFORE THE SEAT SEPARATES FROM THE FRAME AND I HAVE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360021October 11, 2010
SEATS, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, ELECTRIC
I BROUGHT MY 2008 MERCURY MILAN PREMIER (PURCHASED 7-30-10) AS A CPO VEHICLE, 6,900 MILES, TO METROPOLITAN LINCOLN MERCURY, GARDEN CITY, MI (734-458-1961). I REPORTED THE DRIVER'S SEAT MOUNT WAS COMPLETELY RUSTED OUT AND NEEDED TO BE FIXED (THEY REFUSED, SAYING IT IS NORMAL), THERE IS EXCESSIVE TRAVELING DISTANCE WHEN BRAKING (THEY SAID THE BRAKES WERE "FINE"), THERE IS EXCESSIVE EXHAUST NOISE (A KNOWN PROBLEM THAT THEY SAID THEY DON'T KNOW WHEN THE FIX IS COMING), AND THE TRANSMISSION DOESN'T SHIFT PROPERLY (STAYS IN ONE GEAR TOO LONG/ALSO A KNOWN PROBLEM). FOR KNOWN PROBLEMS, EITHER I HAVE TO PAY FOR IT (THE TRANSMISSION) OR THEY DON'T KNOW AND DON'T CARE ABOUT THE OTHER KNOWN PROBLEM (A RESONATOR FOR THE EXHAUST SYSTEM TO REDUCE EXCESSIVE NOISE). I HAVE NEVER HEARD OF SEAT BRACKETS RUSTING OUT BEING NORMAL. I FEEL IF LEFT UNCHECKED, IT MAY BECOME A SAFETY ISSUE. DESPITE THE FACT I BOUGHT AN EXTENDED WARRANTY, IT APPEARS THEY WANT TO COME AS CLOSE TO $100 AS POSSIBLE (MY DEDUCTIBLE), FIX ONE ITEM, AND THEN GET ME TO COME BACK AGAIN, SO THEY CAN COLLECT MY $100 DEDUCTIBLE AGAIN FOR A PROBLEM THEY DID NOT ADDRESS THE FIRST TIME I COMPLAINED ABOUT IT. THEY SAID THE RUST IS NORMAL ALTHOUGH I HAVE NEVER IN ALL MY LIFE HAD A CAR THAT RUSTED OUT IN THAT AREA AND IT IS ABSOLUTELY NOT NORMAL, A HAZARD AND MUST BE FIXED. OBVIOUSLY, THEY HAVE CHOSEN TO DEAL WITH ISSUES THAT ARE ONLY SIMPLE, WHERE THEY CAN MAKE THE MOST MONEY/DON'T HAVE TO DOLE OUT ANY, AND AVOID ONES WHERE THE OBVIOUS SOLUTION IS TOO COSTLY, MAY COST THEM SOME MONEY, OR ARE TOO COMPLICATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355234September 13, 2010
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE WAS HESITATING AND THERE HAVE BEEN KNOCKING NOISES COMING FROM THE ENGINE COMPARTMENT. THE DEALER DISCOVERED THAT THERE WAS NO OIL IN THE ENGINE AND ADVISED THEY COULD NOT ASSIST. THE CONTACT STATED THAT THERE WAS NO WARNING INDICATION OF LOW OIL LEVELS IN THE VEHICLE. THE ENGINE WAS REPLACED AND THE CONTACT WAS ALSO ADVISED THAT THE OIL PRESSURE SENSOR HAD MALFUNCTIONED. THE FAILURE MILEAGE WAS 74,000 AND THE CURRENT MILEAGE WAS 74,253.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326507April 19, 2010
TIRES, TIRES:SIDEWALL
THE CONTINENTAL TIRE ON MY 2008 MERCURY MILAN HAS DEVELOPED UNUSUAL SIDEWALL CRACKING AND DETERIORATION. THE DEFECT CANNOT BE TRACED TO WEATHER, CHEMICAL, OR PHYSICAL DAMAGE. IT IS MOST LIKELY A RESULT OF IMPROPER CURING OR OTHER MANUFACTURING DEFECT. THE OTHER TIRES ON THE SAME VEHICLE DO NOT EXHIBIT ANY UNUSUAL SIDEWALL CRACKING. THE VEHICLE IS EQUIPPED WITH TIRE SENSORS AND ROUTINE PRESSURE CHECKING HAS NEVER REVEALED ANY UNDER-INFLATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306914February 6, 2010
SERVICE BRAKES, ELECTRIC
OVER THE PAST YEAR THERE HAVE (4) INSTANCES WHERE IT SEEMED AS IF THE BRAKE PEDAL WAS GOING CLEAR TO THE FLOOR. THE LAST INCIDENT WAS NEAR XMAS IN 2009. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299117January 12, 2010
WHEELS, STEERING
TL*THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 25 MPH WHENEVER IT SNOWS, THE SNOW GETS CAUGHT INSIDE THE WHEELS. THE VEHICLE WAS OFF BALANCE WHICH CAUSED IT TO SHAKE AND IT BECAME DIFFICULT TO CONTROL THE STEERING WHEEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER; HOWEVER, THE DEALER HAS NOT DIAGNOSED THE FAILURE. THE FAILURE HAS OCCURRED FOR TWO YEARS AND IT HAS BECOME PROGRESSIVELY WORSE. THE CONTACT IS CONCERNED THAT A CRASH COULD OCCUR. THE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262832March 23, 2009
TIRES, TIRES:SIDEWALL
I OWN A 2008 MERCURY MILAN WHICH CAME FROM THE FACTORY WITH MICHELIN P225/50/R17 V93 M&S RADIAL TIRES ON IT. I DISCOVERED A BUBBLE IN THE SIDEWALL OF THE TIRE AND HAD TO THROW THE TIRE AWAY WITH ONLY 8700 MILES ON IT. I CONTACTED MICHELIN AND INQUIRED ABOUT THESE "50" SERIES SIDEWALL CONFIGURATION TIRES HAVING THIS PROBLEM AS TOLD TO ME BY MY TIRE DEALER. THEY AGREED WITH THEIR DEALER THAT THESE TIRES CAN'T TAKE POTHOLES AND WOULD BUBBLE ON THE SIDEWALL AND COULD BLOWOUT AT HIGHWAY SPEEDS!! THEY SAID THEY HAVE NO CONTROL WHERE THE CAR MANUFACTURERS SELL THEIR CARS WITH THESE TYPE OF TIRES INSTALLED ON THEM. THIS PROBLEM EXISTS ON ALL "50" SIDEWALL CONFIGURATION TIRES SOLD BY ALL TIRE MANUFACTURERS. I LIVE IN NEW JERSEY, THE POTHOLE CAPITOL OF THE USA! THESE TIRES ARE DANGEROUS, IF A BUBBLE APPEARS ON THE INNER SIDEWALL WHERE IT CAN'T BE SEEN AND REPLACED, IT COULD BLOWOUT AT HIGH SPEED. I HAVE RECEIVED A COURTESY REIMBURSEMENT OF 50% FROM MICHELIN. I HAVE ALSO BEEN TOLD THAT I CANNOT CHANGE THESE TIRES AND HAVE A "55" SIDEWALL CONFIGURATION TIRE INSTALLED BECAUSE THE FACTORY ABS AND TIRE PRESSURE SENSORS WILL MALFUNCTION!!! I HAVE SENT A LETTER TO FORD/MERCURY ENGINEERING DIVISION TO REQUEST THEIR HELP IN SOLVING THE PROBLEM OF THESE SENSORS MALFUNCTIONING UPON REPLACING THESE "50" SIDEWALL TIRES WITH "55"S AS OF THIS WRITING, I HAVE NOT RECEIVED A REPLY. I HAVE BEEN DOING BUSINESS WITH THIS TIRE/REPAIR FACILITY FOR 40 YEARS AND THEY ARE FULLY AWARE OF THIS PROBLEM EXISTING WITH ALL MANUFACTURERS "50" SIDEWALL CONFIGURATION, AND I TRUST THEM. I BELIEVE THESE TIRES SHOULD BE OFFERED AS AN OPTION ONLY IN THE NORTHEAST WITH A WARNING ABOUT THE POTHOLE DAMAGE. THEY WERE STANDARD EQUIPMENT ON MY MILAN...A 149 MILE PER HOUR TIRE ON A 4 CYLINDER SEDAN!!!! I WANT THE CAR MANUFACTURERS TO DO WHATEVER IS NECESSARY AT THEIR EXPENSE TO CORRECT THE SENSOR MALFUNCTIONS IF THIS "50" TIRE IS REPLACED WITH ONE OF A HIGHER SIDEWALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243995September 30, 2008
AIR BAGS:SIDE/WINDOW, AIR BAGS
INVOLVED IN A SERIOUS MOTOR VEHICLE CRASH ON 8/14/08 IN MY VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THIS WAS A SIDE, ALMOST T-BONE IMPACT, AND THE CURTAIN/SIDE AIR BAGS DID NOT DEPLOY. AS A RESULT I HAD GLASS LACERATIONS AND MY HEAD HIT THE DRIVER'S WINDOW, SMASHING IT AND CAUSING INJURY TO MY HEAD. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10214293January 9, 2008
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
I AM 26 YEARS OLD AND WEIGH 93 LBS. WHEN I SIT IN THE PASSENGER SEAT OF MY 2008 MERCURY MILAN, THE SENSORS IN THE SEAT SOMETIMES TELL THE CAR THAT I AM A CHILD AND DEACTIVATES THE PASSENGER AIRBAG. I CANNOT DRIVE IN A CAR WHERE MY AIRBAG MAY OR MAY NOT BE ACTIVATED. THE FORD DEALERSHIP SAID THAT THEY CANNOT ADJUST THE WEIGHT BECAUSE OF FEDERAL GUIDELINES. SOMETHING NEEDS TO CHANGE. I AM NOT GOING TO SIT IN THE BACK SEAT. EITHER THE DEALERSHIP NEEDS TO FIX THE PROBLEM OR THE WEIGHT REQUIREMENT NEEDS TO BE ADJUSTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214131January 7, 2008
VEHICLE SPEED CONTROL
MY MERCURY MILAN IS LESS THAN A MONTH OLD. I WAS DRIVING ON A SECONDARY SURFACE ROAD. I ACCELERATED TO PASS ANOTHER CAR, SUDDENLY THE CAR BEGAN TO ACCELERATE ON ITS OWN. I APPLIED THE BRAKES THEY WOULDN'T WORK. I PULLED THE EMERGENCY BRAKE UP. IT WOULD NOT STOP THE CAR. I CONTINUED ACCELERATE. I WAS HEADING INTO HEAVER TRAFFIC. I WAS LUCKY ENOUGH TO PULL ON THE SHOULDER AND IN ORDER TO STOP THE CAR I HAD TO SHUT THE ENGINE OFF. I STARTED THE ENGINE NOW THAT I WAS IN PARK AND THE ENGINE RACED. I SHUT THE ENGINE OFF AGAIN. THIS TIME IT WAS NORMAL. I WAS TOWED TO THE DEALER AND THE CAR WAS EXAMINED EXTENSIVELY. NOTHING WAS FOUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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