Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#11609523August 19, 2024
ENGINE
The contact owns a 2010 Mercury Milan. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the electronic throttle body and the throttle body injectors failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608152August 13, 2024
STEERING
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600649July 9, 2024
SERVICE BRAKES
My name is [XXX] and I own a 2010 Mercury Milan. I bought it on [XXX] from an 84 year old woman who take good care of it. It had 91,000 miles which were mostly hwy miles. She kept records of all her oil changes. After having it for almost 3 years and keeping up with it myself, on February 27,2024 in the morning I put brake fluid in the car. I had brake pads and rotors done on the car in August 2023. On the evening of [XXX], my son and I took a ride to the local 7/11 which is 5 minutes away. While driving home and coming to the traffic light at the beginning of my neighborhood the light turned red. As I proceeded to stop my foot went all the way to the ground and I had no brakes. I had to go through the light because i could not stop. The car was flying down the road because it is a very steep hill. I tried to pull the emergency brake and nothing happened. I was nearing the end of the road going 40 MPH due to the hill. I thought I was going to hit my neighbors house at the bottom of the hill. My son grabbed the steering wheel to turn it and I went up on my curb, across my lawn and crashed into a storage tent on my driveway. My car was wedged inside the tent which was filled with furniture and other belongings. I called Ford Corporation in reference to this recall from December 2019 for 2010 Mercury Milans. Then I spoke with a Ford dealership in Smithtown where they were rude and said the car was 14 years old and I may have to pay if they didn't find my car was part of the recall. I tried calling several other numbers in Washington and was finally told to upload the horrible situation that had occurred due to my brakes not working on this website. Someone needs to look at my car to make sure this will not happen to others. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11597185June 27, 2024
STEERING
After turning the car on one morning, an alert displayed on the dash saying "Power Steering Assist Fault" and "Service Advancetrac". I turned the car off, and back on, but the same message appeared. When driving, there is no power steering and it is difficult to turn the steering wheel. The Milan only has 110,000 miles. Ford needs to issue a recall as this is obviously a defect affecting many customers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597355June 27, 2024
STEERING
Upon starting the vehicle, the steering wheel is firm and very difficult to manouver. It requires a great amount of strenght to just turn. The vehicle was diagnosed by the dealer and by a mechanic and both said there was a problem with the steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595655June 21, 2024
STEERING
The contact owns a 2010 Mercury Milan. The contact stated that upon starting the vehicle, the steering wheel was firm and difficult to maneuver. The contact stated that an unknown warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed and determined that the steering rack needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590317May 23, 2024
SERVICE BRAKES
On May 10, 2024, as I was rounding a sharp curve, I applied brakes to slow down, but there were no brakes. In fact the brake pedal went to the floor. I had to use emergency brake to stop and gain my wits. I turned around and slowly drove home (about 0.5 miles) and used e-brake to stop and park in front of house. On May 21 I had vehicle towed to dealer. They found that the brake pedal was still against floorboard, but when they started vehicle, it came back up to normal position and was working fine. They could not duplicate the loss of brakes. My vehicle was manufactured within the date range of a TSB regarding hydraulic control unit and DOT3 brake fluid corrosion, but dealer says VIN not applicable to TSB. I am thinking of paying for new HCU anyway, just for my family's protection. I would like my VIN to be included in TSB repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584072April 19, 2024
EXTERIOR LIGHTING
The brake lights on my vehicle are constantly illuminated while my headlights are on, regardless of whether or not the brakes are compressed. This is a huge safety concern for me, as other motorists can no longer see when I am braking. I was pulled over for this and given a fix it ticket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582395April 11, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2010 Mercury Milan Hybrid. The contact stated while his mother was driving approximately 30 MPH, the brake pedal was depressed and the pedal extended to the floorboard however, the vehicle did not immediately stop. During the failure, the ABS, traction control, and brake warning lights were illuminated. The vehicle was later towed to the local dealer who diagnosed that the HCU and ABS modules were faulty and needed to be replaced. The vehicle was not yet repaired. The contact was informed that the HCU module was no longer available from the manufacturer. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 60,539.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563114January 2, 2024
AIR BAGS
I was driving home from Fargo ND to Fergus falls MN on Christmas Eve when a gust of wind blew me out of the tracks into the slush. My car slid of the road on the left side where I hit a guard rail with the front driver’s side hitting first. I bounced of the rail and drove it back on the road. The airbag never did deploy. I have a doctor appointment for my left hip on the 8th because it's hard for me to put on a sock. I have a police report and pictures but it will not let me upload them.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11562739December 30, 2023
STEERING
I have a 2010 Mercury Milan with only 60000 miles on it and the electric power steering went out. It happened while i was driving causing the car to hard right. The part costs $900 and then it has to be programmed at a dealership. I know there was a recall for this but only for the 2011 model. After researching and reading other safety complaints, it's pretty clear that a recall should be done for the 2010 model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556794November 25, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
UNKNOWN When air temperature drops below 50 degrees radio console does not function. Display is locked with only the words "Mercury Milan". Now the electrical system is not functioning. I know it isn't the battery- I had it replaced within the past 4 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556019November 20, 2023
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I have a 2010 mercury milan premier thats power steering went out I found out the part has been recalled on the 2011 model but not the 2010 model and it's the same exact part so now the 2011 has been recalled but not the 2010 and I'm out over 600 dollars + to fix it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555123November 14, 2023
STEERING
The contact owns a 2010 Mercury Milan. The contact stated that after restarting the vehicle, the power steering message was displayed. Later, while driving approximately 30 MPH and making a right turn, the steering wheel malfunctioned causing the vehicle to make a sharp right turn nearly causing the driver to lose control of the steering wheel. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not yet contacted. The failure mileage was 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549241October 10, 2023
STEERING
The contact owns a 2010 Mercury Milan. The contact stated that while driving approximately 55-60 MPH, the "Service Power Steering" warning light was illuminated. The steering wheel then locked causing the contact to veer off into a ditch on the side of the road. The contact was able to stop the vehicle. The vehicle was towed to their home. The vehicle had not been taken to the dealer, diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546843September 27, 2023
STEERING
The contact owns a 2010 Mercury Milan. The contact stated that at start-up and while driving at various speeds, the power steering assist fault message was displayed on the instrument panel. The contact stated that excessive force was needed to steer the vehicle due to the failure. The dealer and the manufacturer were both notified of the failure and informed the contact’s husband that there were no recalls on the VIN. An independent mechanic was notified of the failure and the contact was provided an estimate for the repair. The vehicle was not repaired. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538300August 14, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2010 Mercury Milan Hybrid. The contact stated while driving at approximately 35 MPH, the brake pedal was depressed to the floorboard and failed to operate as designed. The contact activated the parking brake and continually pumped the brake pedal, and the vehicle was able to come to a stop. Several unknown warning lights were illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The failure mileage was approximately 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533358July 19, 2023
POWER TRAIN
While I was driving check engine light, service wrench light came on also. The vehicle began to idle surge at stop light and when parked. Throttle response was reduced to minimal operation .Ran the codes code came up P2119 throttle body fault. Once vehicle cools down the light may shut off but does come back on while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527715June 19, 2023
SERVICE BRAKES
Power brake failure, brake pedal goes to the floor, vehicle rolls forward and backward while in park, ABS warning and Trac system warning lights are on and also Brake Service warning light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527491June 17, 2023
STEERING, UNKNOWN OR OTHER
While driving the dash displayed Service Power Steering Now & Advance Trac. The car seemed normal until we pullled off the side of the road & turned off the ignition. Restarted & there was not any power assist & the traction control was iit up. It was extremely hard to steer so we had it towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Milan