Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#11057089December 28, 2017
POWER TRAIN, STEERING
TL-CONTACT OWNS A 2010 MERCURY MILAN - --- CONTACT STATED POWER STEERING THAT WENT OUT - A FEW WEEKS AGO AGO - GOING 35 MPH WHEN STEERING FAILED ---CONTACT HAD CALLED FORD/MERCURY DEALERSHIP AND DEALERSHIP STATED 0 RECALLS ON VEHICLE .... 0 RECALLS ASSOCIATED WITH THIS VIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057174December 28, 2017
ELECTRONIC STABILITY CONTROL (ESC), STEERING
WHILE DRIVING TO WORK THIS MORNING ON THE HIGHWAY. THE POWER STEERING ASSIST AND THE ADVANCED TRACTION CONTROL FUNCTIONS BOTH ALARMED AND STOPPED WORKING. I WAS ABLE TO GET TO WORK, BUT NOW I CANNOT STEER AT ALL. BOTH WARNING LIGHTS ARE ILLUMINATED AND BOTH FUNCTIONS CONTINUE TO NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057241December 28, 2017
STEERING
PULLING OUT OF DRIVEWAY TO ENTER STREET STEERING LOCKED COULDNT TURN CAR LIGHT CAME ON AND IT READ POWER STEERING ASSIT.DEFAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056608December 26, 2017
AIR BAGS
"TAKATA RECALL" IN JULY 2016, I RECEIVED A RECALL NOTIFICATION FROM FORD ADVISING THAT THE AIR BAG INFLATORS WERE DEFECTIVE. I JUST RECEIVED ANOTHER LETTER FROM FORD DATED DECEMBER 2017 ADVISING THAT IT WAS UNSAFE FOR ANYONE TO OCCUPY THE FRONT PASSENGER SEAT UNTIL THE RECALL REVISION IS COMPLETE. I FIND THIS TO BE TOTALLY UNACCEPTABLE AS THIS IS OUR ONLY FAMILY CAR. I SUGGEST THAT THE FORD MOTOR COMPANY FURNISH REPLACEMENT CARS WITH WORKING AIR BAGS TO THOSE OF US AFFECTED, AT THEIR EXPENSE UNTIL THE PASSENGER AIR BAG IN MY CAR IS REPAIRED. SINCE WE ARE NOW BEING ADVISED THAT A FRONT PASSENGER INVOLVED IN A FRONT END COLLISION COULD BE FATALLY INJURED, WE HAVE LOST THE SAFE USE OF OUR CAR. PLEASE INVESTIGATE THIS MATTER AS SOON AS POSSIBLE. PLEASE SEE WARNING ON DECEMBER 2017 RECALL LETTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055909December 21, 2017
TIRES, TIRES:BEAD
COOPER CS4 TOURING TIRES CONTINUED LOSS OF AIR PRESSURE ON ALL 4 TIRES. THESE TIRES HAVE BEEN DISMOUNTED AND REMOUNTED AT LEAST 3 TIMES TO RESEAL THE BEADS BUT AFTER A FEW MONTHS WILL START TO LEAK AIR. AIR LOSS IS APPROXIMATELY 3 PSI PER DAY. SIDE WALLS AND TREAD AREAS HAVE EXCESSIVE SURFACE CRACKING. ONE YEAR EARLIER ONE OF THE TIRES BLEW OUT AND WAS REPLACED WITH A COOPER CS5 TIRE BECAUSE THE CS4 WAS DISCONTINUED. THAT TIRE HOLDS AIR PERFECTLY. THIS IS A DANGEROUS PROBLEM AND HAS ALREADY LEAD TO A BLOW OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055636December 20, 2017
SERVICE BRAKES
THE BRAKE PEDAL HAD EXCESSIVE TRAVEL. WHEN PRESSURE WAS APPLIED TO SLOW THE VEHICLE, THE PEDAL WOULD NOT HOLD STEADY, BUT WOULD DRIFT TO THE FLOOR. THE VEHICLE WOULD SLOW DOWN AND STOP, BUT WHEN SLOWING FROM A RELATIVELY HIGH SPEED, IT WAS NECESSARY TO "PUMP" THE BRAKE PEDAL. ONE WOULD HAVE TO WONDER IF TOTAL BRAKE FAILURE WOULD EVENTUALLY OCCUR. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR. IT WAS IN THE SHOP FOR SEVERAL DAYS, AS NO REASON FOR THE PROBLEM COULD BE DETERMINED. EVENTUALLY THEY CONTACTED FORD FOR TECHNICAL ASSISTANCE IN DIAGNOSING THE PROBLEM. ACCORDING TO THEIR TESTS, THE PROBLEM WAS WITH THE HYDRAULIC CONTROL MODULE, WHICH WAS BYPASSING BRAKE FLUID INTERNALLY, AND IT WAS REPLACED. WHILE IT HAS ONLY BEEN A FEW DAYS SINCE THE REPAIR, THE BRAKE PERFORMANCE IS MUCH IMPROVED. I CHECKED ONLINE AND SEE THAT THERE HAVE BEEN PROBLEMS WITH FORD FUSIONS AND MERCURY MILANS HAVING BRAKE FAILURE. I BELIEVE THAT THIS IS A SERIOUS PROBLEM THAT COULD RESULT IN INJURY OR DEATH. DRIVERS OF MY VEHICLE, EVEN AFTER REPAIR, ANTICIPATE POTENTIAL BRAKE PROBLEMS WHEN WE DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055274December 18, 2017
AIR BAGS
THERE IS A RECALL ON THE AIRBAGS, IN CASE OF A CAR CRASH THEY WILL RUPTURE. I CALLED A FORD DEALER AND I WAS INFORMED THAT THEY ARE WAITING FOR THE REPLACEMENT MATERIAL. WHAT IF I GET IN A CAR ACCIDENT TODAY? HE SAID THAT THEY DON'T HAVE THIS REPLACEMENT MATERIAL THROUGHOUT THE COUNTRY. IT IS UNACCEPTABLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054017December 11, 2017
AIR BAGS
SINCE RECEIVING THE RECALL NOTICE FOR THE JUNE 1, 2016 RECALL OF THE TAKATA AIRBAG, I HAVE GONE TO BOTH FORD AND LINCOLN DEALERSHIP TO GET IT REPAIRED. I ALSO HAVE FOLLOWED UP WITH CALLS ON MANY OCCASIONS. IT IS NOW DEC. 2017 AND I SPOKE WITH THE FORD CORPORATION TODAY AT 800-392-3673 AND THEY TOO SAY I STILL MUST WAIT. I JUST WANT MAKE A COMPLAINT ABOUT THIS PROBLEM WHICH I'M SURE OTHERS HAVE BROUGHT TO YOUR ATTENTION. ANY HELP IS MOST APPRECIATED. 16V384 NHTSA RECALL MANUFACTURE RECALL NUMBER 16S26
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053877December 11, 2017
AIR BAGS, POWER TRAIN, STEERING
TAKATA RECALL PLUS OTHERS FOR MERCURY MILAN 2010 MANUFACTURED IN 02 AND 03/2010. VEHICLE WAS IN MOTION ALL THE TIME THE ERRORS OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052083December 3, 2017
SERVICE BRAKES
2 BRAKE WARNING LIGHTS APPEARED ON DASH. BRAKE PEDAL SOFT AND WENT TO FLOOR. VERY LITTLE BRAKING POWER . ALMOST ROLLED THROUGH INTERSECTION. 76 YEAR OLD LADY (MY MOTHER) TERRIFIED TO DRIVE THE CAR. TAKING TO DEALER TOMORROW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048830November 27, 2017
EXTERIOR LIGHTING
REAR TAIL LIGHT FAILURE. WHEN HEADLIGHTS ARE ON TAIL LIGHT DOES NOT COME ON WHEN BRAKE IS APPLIED..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047543November 20, 2017
AIR BAGS
TAKATA RECALL NOTIFIED BY MAIL MY VEHICLE WAS UNDER AN AIRBAG RECALL IN MID-2016. VEHICLE MANUFACTURER STILL DOES NOT HAVE PARTS TO FIX. VERIFIED WITH MANUFACTURER 11/20/17.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047151November 18, 2017
ELECTRONIC STABILITY CONTROL (ESC), STEERING
CAR WAS HAVING NO PROBLEMS UNTIL 30 SECONDS AFTER I PUT IT IN DRIVE, THE CAR STARTED BEEPING AND FLASHING THE WARNING SIGN 'SERVICE ADVANCETRAC'IN YELLOW LETTERS AND THEN A MINUTE LATER IT BEEPED AND SAID 'SERVICE POWER STEERING NOW' IN BOLD RED LETTERS. I PARKED MY CAR AT WORK AND THE STEERING WHEEL LOCKED UP AND I COULDN'T GET IT TO BUDGE. HAD TO HAVE MY CAR TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046934November 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MUZI FORD (557 HIGHLAND AVE, NEEDHAM, MA 02494, PHONE NUMBER: (800) 296-8360) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046107November 14, 2017
AIR BAGS
TAKATA RECALL - WE HAVE BEEN WAITING FOR AT LEAST A YEAR TO HAVE THE AIR BAGS REPLACED. WE HAVE JUST CHECKED AGAIN, THIS TIME WITH 2 OF OUR LOCAL FORD DEALERS AND THEY SAY THEY HAVE NO REPLACEMENTS AVAILABLE. WE LIVE IN COASTAL CA -- WARM/HUMID -- SO WE ARE CONCERNED THAT IT IS TAKING SO LONG. DO WE JUST HAVE TO SIT AND WAIT? THIS DOESN'T SEEM LIKE TIMELY REPLACEMENT. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045585November 13, 2017
WHEELS
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT NOTICED THAT THE LUG NUTS WERE FRACTURED AND DETACHED FROM THE FRONT WHEELS. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO HINES PARK FORD (56558 PONTIAC TRAIL, NEW HUDSON, MI 48165), BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045778November 13, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED METRO FORD AT (305) 751-9711 (9000 NW 7TH AVE, MIAMI, FL 33150) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT. *BF UPDATED 8/9/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045247November 10, 2017
AIR BAGS
TAKATA RECALL -- NO REPLACEMENT PARTS HAVE BEEN MADE AVAILABLE BY THE MANUFACTURER OR AUTO MAKER. THE DEFECT STILL EXISTS THOUGH THE RECALL HAS BEEN IN EFFECT FOR YEARS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044989November 9, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FREMONT FORD IN FREMONT, MICHIGAN, 49412 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044190November 7, 2017
AIR BAGS
TAKATA RECALL THERE MAY BE AN ISSUE WITH MY PASSENGER SIDE AIRBAG DEPLOYING PROPERLY IN THE CASE OF COLLISION. HOWEVER, THE AUTOMOBILE MANUFACTURER HAS NOT ISSUED A RECALL WITH INSTRUCTIONS ON HOW TO RESOLVE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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