Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#11144733November 1, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER THE DEALER SIMMONS ROCKWELL FORD OF HALLSTEAD (23761 US-11, HALLSTEAD, PA 18822, 1-570-879-5000 AND 1-570 879-2134) HAD BEEN UNABLE TO DETERMINE WHEN THE REMEDY AND PART MAY BE SUPPLIED FROM THE MANUFACTURER WHICH WAS BEYOND A REASONABLE TIME FRAME. THE DEALER MADE NO MENTION OF A LOANER VEHICLE OPTION. THE CONTACT HAD NOT EXPERIENCED A FAILURE YET AND WAS UNCERTAIN AS TO WHEN A FAILURE MAY HAPPEN WHILE WAITING FOR THE PART. THE MANUFACTURER WAS CONTACTED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144401October 31, 2018
STEERING
POWER STEERING ASSIST FAILURE LIGHT CAME ACROSS DIC WHILE DRIVING ON INTERSTATE. TRIED TO SLOW DOWN AND PULL OVER BUT COULDN'T TURN STEERING WHEEL. SHUT CAR OFF AND RESTARTED AT CAR AND WARNING LIGHT WASN'T THERE AND STEERING WORKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144544October 31, 2018
AIR BAGS
WE RECEIVED A RECALL NEARLY 2 YEARS AGO ON POTENTIAL PROBLEM WITH AIRBAG IN THIS VEHICLE. WE HAVE CHECKED SEVERAL TIMES WITH DEALERSHIP AND HAVE YET NOT BEEN TOLD THEY HAVE THE FIX FOR THE PROBLEM. THE LETTERS WE HAVE RECEIVED HAVE STRONGLY URGED NO ONE RIDE IN FRONT PASSENGER SEAT. THIS VEHICLE IS DRIVEN BY MY WIFE AND SOMETIMES, MYSELF. WE HOWEVER ARE NOT COMFORTABLE WITH SOMEONE SITTING ON PASSENGER SIDE FRONT SEAT. SO THE EXTENDED TIME OF NEARLY TWO YEARS HAS BEEN EXTREMELY INCONVENIENT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144138October 30, 2018
AIR BAGS
I'VE BEEN TRYING TO GET A REPLACEMENT AIRBAG FOR MY FORD/MERCURY FOR YEARS AND YEARS. WROTE THEM SEVERAL TIMES (HAVE LETTERS) AND SPOKE TO MY DEALERSHIP GOSCH FORD IN HEMET, CA. (HAVE NAMES AND DATES) WHICH THEY CONTINUE TO BLAME IT ON FORD MOTOR CO. ALL TO NO AVAIL. FORD CONTINUES TO SEND ME SAFETY RECALL LETTERS AND PROMISES OF NEXT MONTH, NEXT QUARTER, NEXT THIS AND THAT. THEY NEVER PRODUCE MY/THE AIRBAG/S. AND, WHEN FORD CAME UP WITH THIS ' RENT A CAR' THERE WAS NEVER ONE AVAILABLE: ENTERPRISE WAS ALWAYS OUT OF CARS. PLUS THE FACT, IT WOULD HAVE COST ME MONEY TO RENT ONE AT SOME OTHER RENTAL AGENCY, PAY FOR MILEAGE ON THESE RENTALS, OR GO TO ANOTHER CITY 45 MINUTES AWAY FOR ONE, ETC. NOT A GOOD DEAL AT ALL. IT HAS BEEN VERY FRUSTRATING, DISCOURAGING, AND THEY ARE, FRANKLY IN MY VIEW, NOT DEALING IN GOOD FAITH. THE COMMENTATORS ON TV, CONTINUE TO SAY, "TAKATA AIRBAGS MAIM AND KILLING PEOPLE - GET YOUR'S REPLACED" NOW! WE ARE TRYING TO, BUT NONE ARE AVAILABLE AT LEAST FROM FORD. WHAT ARE WE TO DO? I AM GLAD THAT A LAW SUIT HAS BEEN FILED. MAYBE WE'LL GET SOME ACTION. IF TAKATA WON'T REPLACE THEIR AIRBAGS... I WOULD THINK SOMEONE ELSE I.E. 'THE MOTOR COMPANIES' WOULD TAKE THAT UP AND MAKE THEIR OWN TO SAVE THE LIVES AND BUILD GOOD WILL AMONG THEIR CUSTOMERS. MAYBE WE WOULD THEN BUY MORE AMERICAN PARTS AND THEIR BUILT HERE CARS. I'M JUST GLAD MY ELDERLY FATHER AND GRANDCHILDREN HAVE NOT BEEN HARMED YET. IT'S HARD TO PUT 4 TO 5 PEOPLE IN THE CAR WITHOUT USING THE PASSENGER SEAT. WE NEED HELP HERE AND COMPENSATION FOR ALL THE TROUBLE, AGGRAVATION AND PROMISES NOT KEPT...ALONG WITH THESE DESTRUCTIVE AIRBAGS THAT THEY PUT IN OUR CARS AND HAVE REFUSE TO REPLACE ALL THESE YEARS KNOWING FULL WELL IN THE BEGINNING THAT THEY WERE DEFECTIVE. THEY'VE HAD PLENTY OF TIME TO CORRECT THIS MATTER. PUTTER YOUR HEAD IN THE SAND- NOW CRYING FOWL... REALLY. GO GET THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144192October 30, 2018
AIR BAGS
TAKATA RECALL AS OF JUN 01,2016, NOTHING HAS BEEN DONE ABOUT THIS, I HAVE YET TO BE NOTIFIED ABOUT THE REMEDY. MANUFACTURER RECALL NUMBER 16S26 NHTSA RECALL NUMBER 16V384 RECALL STATUS RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY THE PASSENGER FRONTAL AIRBAG INFLATOR COULD EXPLODE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. SAFETY RISK THE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE SUPPLEMENTAL FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. REMEDY OWNERS WILL BE NOTIFIED BY MAIL AND INSTRUCTED TO TAKE THEIR VEHICLE TO A FORD OR LINCOLN DEALER TO HAVE THEIR PASSENGER FRONTAL AIRBAG INFLATOR REPLACED. THERE WILL BE NO CHARGE FOR THIS SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143919October 29, 2018
STEERING
SERVICE STEERING NOW LIGHT CAME ON WHILE DRIVING, THEN THE STEERING WHEEL LOCKED. HAD TO HAVE CAR TOWED TO REPAIR SHOP. IT COST ME $1780 TO REPAIR. RECALL ON THE 2011 BUT NOT THE 2010, SAD SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143676October 29, 2018
EXTERIOR LIGHTING:TAIL LIGHTS, AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT CALLED BILL COLLINS FORD LINCOLN OF LOUISVILLE (502-459-9550, 4220 BARDSTOWN RD, LOUISVILLE, KY 40218) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF CONSUMER STATES THAT THE AIR BAGS HAVE NOW BEEN REPAIRED. CONSUMER SAYS THAT NOW THE REAR TAIL LIGHTS HAVE BEEN GOING OUT OFTEN. VEHICLE HAS BEEN REPAIRED EACH TIME UNDER WARRANTY, BUT CONSUMER IS WORRIED ABOUT IF SHE WILL HAVE TO START PAYING FOR THEM WHEN THE WARRANTY EXPIRES. *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143381October 27, 2018
AIR BAGS
TAKATA RECALL--MY CAR HAS BEEN IN THE FLORIDA SUN SINCE IT WAS PURCHASED BY MY LATE HUSBAND (VALENTINE'S GIFT FOR 2/14/2011). IT HAS BEEN UNDER RECALL SINCE JUNE 2016! IT IS UNSAFE TO DRIVE. I HAVE BEEN GIVEN A LOANER NOT CLOSE TO THE MILAN. I ONLY HAVE 25,800+ MILES ON IT! I AM IN THE PROCESS OF MOVING CLOSE TO FAMILY--SINCE I AM ALONE AND A SENIOR CITIZEN. WHAT AM I TO DO? I'M NOT SUPPOSED TO DRIVE IT, CAN'T SELL IT -- SINCE I CAN'T LET ANYONE TEST DRIVE IT--IT IS IN THE MIDDLE OF MY DRIVEWAY--THIS IS A RIDICULOUS SITUATION, PLUS NOT I SEE THERE ARE WARNING LIGHTS ON THE DASH (IF I WERE TO TRY AND START IT AND THE SMELL OF GASOLINE. I NEED ASSISTANCE--THANK YOU FOR YOUR ATTENTION, (XXXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143431October 27, 2018
AIR BAGS
RECALL WAS ISSUED JANUARY 2018 FOR TAKATA AIRBAGS. FORD IS STILL UNABLE TO FIX THE ISSUE AND DOES NOT HAVE THE PARTS TO REPAIR IT AS OF OCTOBER 28, 2018. CANNOT USE THE FRONT PASSENGER SEAT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142838October 26, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PRIME FORD AUBURN AT (508) 832-6261 (LOCATED AT 780 WASHINGTON ST, AUBURN, MA 01501) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143029October 26, 2018
AIR BAGS
WE RECEIVED A RECALL LETTER BUT WHEN WE TRY TO MAKE AN APPOINTMENT TO BRING THE CAR IN THEY SAY SOMEONE WILL GET BACK TO US AND THEY NEVER DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142563October 25, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142614October 25, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ASHEBORO FORD LINCOLN (611 BREVARD RD, ASHEVILLE, NC 28806, (828) 253-2731) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS PLACED ON A WAITING LIST AND PROVIDED A LOANER VEHICLE. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT UPDATED 12/20/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142424October 24, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN MAY OF 2018. THE DEALER (DON CHALMERS FORD, 2500 RIO RANCHO BLVD SE, RIO RANCHO, NM 87124) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142116October 23, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DUNPHY FORD (LOCATED AT 7700 FRANKFORD AVE, PHILADELPHIA, PA 19136, (215) 624-6700) AND THE MANUFACTURER WERE CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONSUMER STATED VEHICLE PASSED INSPECTION, NEW TIRES WERE PUT ON AND BRAKES REPAIRED. CAR DOES NOT START. UPDATED 12/19/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142220October 23, 2018
POWER TRAIN, VEHICLE SPEED CONTROL
MY 2010 MERCURY MILAN WOULD NOT EXCEED 15 MILES PER HOUR AND DID NOT RESPOND TO THE GAS PEDAL. THE ENGINE AND TRANSMISSION LIGHT WERE LIT ON MY DASHBOARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141166October 18, 2018
SERVICE BRAKES
BRAKE FAILURE: I WAS DRIVING ON INTERSTATE (55 MILES PER HOUR), AND WHEN TRAFFIC STOPPED, I WENT TO PUT ON BRAKES AND MY BRAKES WENT STRAIGHT TO THE FLOOR!! I KEPT HITTING THE BRAKES AND HITTING THE BRAKES AND THEY KEPT GOING TO THE FLOOR. IT WAS A BLESSING THAT I WAS ABLE TO PULL OVER ON THE SIDE OF THE ROAD IN THE OFF LANE TO AVOID HITTING THE CAR IN FRONT OF ME. I HAD TO HAVE MY VEHICLE TOWED TO A BODY SHOP. I WAS INFORMED THAT THE MASTER CYLINDER AND SOME KIND OF PUMP (ASB PUMP) OR SOMETHING WAS BAD. I COULD HAVE RUN IN THE BACK OF A VEHICLE AND SOMEONE (INCLUDING MYSELF) COULD HAVE BEEN INJURED. I HAVE GOOGLED THIS AND THERE ARE OVER 700 COMPLAINTS ON MILAN BRAKES. WHY ISN'T THERE A RECALL ON THESE? !!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141014October 17, 2018
AIR BAGS
I RECEIVED MY RECALL NOTICE IN FEBRUARY 2018, IT IS NOW OCTOBER 2018. IS THIS A JOKE? THE NOTICE STATES THAT THIS PROBLEM CAN CAUSE "DEATH". THESES REPLACEMENT PARTS NEED TO BE INSTALLED IN THE RECALL VEHICLES BEFORE FORD INSTALLS THEM IN NEW VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140485October 15, 2018
STEERING
POWER STEERING COMPLETELY STOPPED WORKING WHILE MID TURN ALMOST CAUSED AN ACCIDENT. ANOTHER CAR VEERED OFF THE ROAD TO AVOID. I HAVE DONE RESEARCH AND THIS SEEMS TO BE A TREND WITH THE 2010 MILAN. FOR SOME REASON THE 2011 IS RECALLED BUT NOT 2010. WE HAVE HAD MULTIPLE FORD VEHICLES OVER THE YEARS AND I AM GROSSLY DISSATISFIED THAT THIS ISSUE HAS BEEN REPORTED WITH NO RECALL ACTION THIS IS DANGEROUS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11132961October 2, 2018
STEERING
MY WIFE WAS LEAVING HER PARKING STALL IN A PARKING GARAGE WHEN THE POWER STEERING QUIT WORKING. SHE WAS ABLE TO STOP BEFORE HITTING ANYTHING. THIS ISSUE IS WELL KNOWN TO OCCUR ON CERTAIN MERCURY MILANS AND FORD FUSIONS. FORD OFFERED TO FIX 2011 AND 2012 CARS BUT NOT 2010'S WHICH HAS THE SAME SYSTEM AND FAULT. I WOULD LIKE FORD TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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