Mercury Milan Complaints (2008)

451 consumer complaints on file.

#11020229August 28, 2017
SERVICE BRAKES
THE BRAKES FAILED. DRIVING THE CAR AT ABOUT 35 MILES PER HOUR ON A SUBURBAN STREET THAT WAS DRY, COMING DOWN A HILL WHEN I NEEDED TO STOP FOR A YELLOW LIGHT THE PEDAL WENT TO THE FLOOR BEFORE ENGAGING THE BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020235August 28, 2017
SERVICE BRAKES
BRAKE FAILURE. DRIVING UP A SLIGHT INCLINE AND SLOWING IN PREPARATION TO TURN LEFT I PRESSED THE BRAKE PEDAL TO SLOW DOWN AND THE PEDAL WENT TO THE FLOOR BEFORE THE BRAKES ENGAGED. I WAS ON A DRY FAIRLY SMOOTH ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019567August 25, 2017
AIR BAGS
TAKATA RECALL. RECEIVED A NOTICE OVER A YEAR AGO, JULY 2016. STILL HAVE NOT RECEIVED A NOTICE ALLOWING US TO GET THE REPAIR. MY 17 YEAR OLD SON IS DRIVING THIS CAR AND I WANT THE RECALL REPAIR DONE ASAP. WHY DO WE HAVE TO PUT OUR LIVES AS RISK FOR SO LONG AFTER BEING NOTIFIED THAT THERE IS A SAFETY RECALL. IT'S ALMOST SEPT 2017 AND STILL NO WORD ON BEING ABLE TO GET IT REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019171August 23, 2017
SERVICE BRAKES
APPROACHING A STOP LIGHT MY VEHICLE CROSSED A ROUGH PATCH OF ROAD WHILE APPLYING THE BRAKES. WHEN I HIT THE ROUGH SPOT MY BRAKE PEDAL WENT TO THE FLOOR AND VEHICLE WAS NO LONGER BRAKING AS INTENDED. VEHICLE SPEED WAS APPROXIMATELY 45 MPH AT THE TIME OF THE INDECENT. THE LOSS OF BRAKES CAUSED ME TO REAR END THE VEHICLE IN FRONT OF ME. THE PROBLEM HAS NOW BECOME INTERMITTENT BUT SEEMS TO BE RELATED TO THE ABS AND OCCASIONALLY THE BRAKE PEDAL WILL GO SOFT AND FEEL AS IF THERE IS LITTLE TO NO RESPONSE FROM THE BRAKES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11015938August 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (MAPLECREST LINCOLN, MERCURY, FORD IN SPRINGFIELD, NJ: 908-964-7700) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND CHIMED WHILE DRIVING AT ANY SPEED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014996August 14, 2017
SERVICE BRAKES
AFTER AN ANTILOCK BRAKE ENGAGEMENT, THE PEDAL GOES ALL THE WAY TO THE FLOOR,ESSENTIALLY GIVING YOU LITTLE TO NO WAY TO STOP THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014815August 12, 2017
AIR BAGS
FORD MOTOR COMPANY SENT ME A SAFETY RECALL NOTIFICATION THAT MY PASSENGER AIRBAG INFLATOR MAY RAPTURE IN THE EVENT OF CRASH, LAST JULY 2016. AND IT'S BEEN OVER YEAR NOW! THIS IS TOTALLY UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014640August 11, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE RICK RIDING FORD DEALER LOCATED IN MONTICELLO, ILLINOIS WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013456August 7, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ANDY MOHR FORD LINCOLN (317-839-6541) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT WAS CONCERNED THAT THE AIR BAG WOULD DEPLOY DUE TO THE AIR BAG INDICATOR ILLUMINATING AND THE AIR BAG HAS EXPANDED OUT. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011954August 1, 2017
AIR BAGS
TAKATA RECALL!!! I HAVE BEEN IN CONTACT WITH SEVERAL FORD DEALERSHIPS AND THEY WILL NOT EVEN TALK TO ME ABOUT IT I WAS IN CONTACT WITH THE CUSTOMER SERVICE THROUGH FORD AND WAS TOLD A SUPERVISOR WOULD CONTACT ME AND I NEVER HEARD ANYTHING FROM THEM. THIS THIS IS OUR ONLY FAMILY CAR AND THERE IS 4 OF US WE CANNOT RIDE IN THIS CAR SAFELY. I DO NOT FEEL SAFE RIDING THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005768July 24, 2017
AIR BAGS
LETTER FROM CONGRESSMAN FITZPATRICK ON BEHALF OF CONSTITUENT IN REGARDS TO A RECALL WITH NOBODY BEING ABLE TO GIVE HER INFORMATION ONTO WHEN IT CAN BE DONE. *LD THE CONSUMER STATED THE RECALL REPAIR HAS EXCEEDED A REASONABLE AMOUNT OF TIME TO BE PERFORMED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010013July 21, 2017
SERVICE BRAKES
SOFT BRAKE PEDAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006568July 20, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED VARIOUS UNKNOWN DEALERS IN HOUSTON, TEXAS AND ALL OF THEM STATED THAT THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED WHAT THE CONTACT WAS TOLD BY THE DEALERS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005428July 15, 2017
SERVICE BRAKES
DRIVING ALONG TODAY AND CAME TO A RED LIGHT. HAD TO STOP AND SUDDENLY THE BRAKE DIDN'T WORK LIKE IT NORMALLY DID. HAD TO STEP ON THE PEDAL ALL THE WAY TO THE FLOOR TO STOP. ALMOST HIT THE CAR AHEAD OF ME. BRAKING WAS THE SAME FOR THE NEXT 4 MILES TILL I GOT HOME. HAD TO STEP ON THE PEDAL ALL THE WAY TO THE GROUND TO STOP. THE LOW BRAKE FLUID LIGHT CAME ON THE DASH. AFTER PARKING THE CAR I CHECKED OUT THE BRAKE FLUID RESERVOIR AND IT WAS EMPTY. FILLED IT UP WITH DOT 3 FLUID AND CAME BACK ABOUT 10 MINUTES LATER AND THERE WAS A PUDDLE UNDER WHERE THE BRAKE ACTUATOR IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005309July 14, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CURRIE FORD, LINCOLN, MERCURY IN VALPARASISO, INDIANA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004211July 11, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE BRONDES FORD DEALER WAS CONTACTED AT 1-877-826-9025 AND STATED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT THAT THE VEHICLE WAS SAFE TO DRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/07/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004082July 10, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING ABOUT 45 MPH ON A CITY STREET, WHEN THE CAR JUST SHUT DOWN. I TRIED TO GIVE IT GAS, NOTHING HAPPENED. STEERING WHEEL LOCKED UP. I STILL HAD POWER TO THE RADIO AND LIGHTS BUT THE CAR WENT LIMP. I WAS BARLEY ABLE TO TURN IT INTO A PARKING LOT FOR SAFETY BECAUSE THE STEERING WHEEL LOCKED UP. I TURNED OFF THE CAR WAITED A FEW MINUTES AND STARTED IT BACK UP WITH NO PROBLEMS. I AM LUCKY I WASN'T IN TRAFFIC, BECAUSE THIS WOULD HAVE CAUSED AN ACCIDENT, IT WENT FROM 45 MPH TO NOTHING IN SECONDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004100July 10, 2017
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2017. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT ALSO STATED THAT THE FRONT PASSENGER AIR BAG WAS EXPOSED DUE TO A FRACTURED DASHBOARD AT THE FRONT PASSENGER AIR BAG AREA DUE TO THE AIR BAG FAILURE. THE CONTACT ALSO MENTIONED THAT THE VEHICLE STALLED DUE TO THE AIR BAG ELECTRICAL SYSTEM. THE CONTACT STATED THAT THE VEHICLE STALLED DUE TO THE AIR BAG ELECTRICAL SYSTEM. THE VEHICLE WAS NOT TAKEN TO A DEALER OR A LOCAL MECHANIC FOR DIAGNOSTIC TESTING. THE APPROXIMATE FAILURE MILEAGE WAS 125,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004167July 10, 2017
UNKNOWN OR OTHER
INVESTIGATION PE16017 EXTENDED BRAKING DISTANCE. I WAS TRAVELING ON A BUSY FOUR LANE ROAD FOLLOWING A SUV. A TRAFFIC LIGHT WAS COMING UP AND WHAT SHOULD HAVE BEEN MORE THAN PLENTY OF BRAKING ROOM WAS NOT. WHEN I APPLIED MY BRAKES THEY FELT SOFT WHEN I KNEW I WASN'T STOPPING I YANKED INTO THE OTHER LANE CUTTING OFF ANOTHER CAR GOING THE SAME DIRECTION. MY BRAKES FINALLY STOPPED MY CAR JUST SHORT OF GOING INTO THE INTERSECTION INTO ONCOMING TRAFFIC. I AVOIDED NOT HITTING THE SUV BECAUSE OF MY QUICK THINKING AND REFLEXES; HOWEVER, I WAS FEET FROM A POSSIBLE LIFE THREATENING ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003169July 5, 2017
SERVICE BRAKES
AFTER FRONT BRAKE PAD AND BOTH ROTOR REPLACEMENT, THE VEHICLE BRAKE PEDAL HAD EXCESSIVE TRAVEL TO NEAR THE FLOORBOARD. BRAKING WAS DEGRADED WITH A SLIGHT INITIAL PULL TO THE RIGHT FOLLOWED BY STRAIGHT STEADY STOP, BUT WITH MORE PEDAL PRESSURE AND TRAVEL THAN NORMAL... ALMOST LIKE NO POWER BRAKES. THE FORD DEALER (SEE ATTACHMENT) PERFORMED AN ABS TEST AFTER PAD AND ROTOR REPLACEMENT, THUS ACTIVATING THE HYDRAULIC CONTROL UNIT, WHICH, IF YOU STUDY THE SCHEMATIC, WILL PLACE ONE OR MORE VALVES IN THE HCU IN BYPASS MODE TO ALLOW WHEEL ROTATION, THUS PREVENTING A SKID AND WHEEL LOCK UP. THE PROBLEM WITH THIS IS, THE VALVE(S) IN THE HCU CAN STAY PARTIALLY OPEN (DUE TO AGE, DEBRIS, OLD FLUID, LACK OF ABS EVENTS) AND NOW YOU WILL HAVE DEGRADED BRAKE PERFORMANCE. THE DEALER WILL BE GLAD TO SELL YOU A NEW HCU AT A COST OF $800 TO $1000. [XXX]. IF THE HCU IS THAT FINICKY, THEN IT SHOULD BE THE SUBJECT OF A RECALL AND FORD SHOULD BE RESPONSIBLE FOR PARTS AND LABOR. THIS IS A SAFETY ISSUE. I HAVE RESTORED THE HCU VALVE(S) TO A SEATED POSITION BY RAPIDLY AND FORCEFULLY TAPPING ON EACH VALVE OUTLET/INLET WITH THE HANDLE OF AN ADJUSTABLE WRENCH WITH THE ENGINE RUNNING. ALMOST IMMEDIATELY, PEDAL TRAVEL LESSENED, AND WHAT APPEARS TO BE NORMAL BRAKING WITH POWER ASSIST RETURNED. GET ON FORD'S ASS AND HOLD THEIR FEET TO THE FIRE ON THIS BRAKING ISSUE, LIVES ARE AT RISK HERE! PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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