Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#11160903December 12, 2018
AIR BAGS, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). MONTROSE FORD (3960 MEDINA RD, FAIRLAWN, OH 44333, (330) 666-0711) WAS UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE FOR AN EXTENDED PERIOD OF TIME. THE DEALER PROVIDED THE OPTION OF A LOANER VEHICLE. THE VEHICLE WAS ALSO INCLUDED IN FIELD SERVICE ACTION NUMBER: 13N03 (ELECTRONIC THROTTLE BODY EXTENDED COVERAGE). THE CONTACT ALSO STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED FOR THREE DAYS OR LONGER, IT BECAME MORE DIFFICULT TO STOP THE VEHICLE AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. THE CONTACT TRAVELED THROUGH A RED LIGHT DUE TO THE FAILURE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE MASTER CYLINDER MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN ANY BRAKE SYSTEM RECALLS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156779December 7, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (LENOIR CITY, 775 HIGHWAY 321 N, LENOIR CITY, TN 37771, (865) 988-0003) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE; HOWEVER, THE CONTACT WOULD BE NOTIFIED WHEN THE PARTS BECAME AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155794December 3, 2018
AIR BAGS
TAKATA RECALL "INDEFINITE" DELAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155602December 3, 2018
AIR BAGS
TAKARA AIRBAGS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155663December 3, 2018
STEERING
RACK AND PINION MALFUNCTION - THE POWER STEERING WENT OUT ON MY VEHICLE AS MY DAUGHTER WAS DRIVING ON A CITY STREET AND APPROACHED A RIGHT TURN. AN INSPECTION BY MY LOCAL FORD DEALERSHIP PROVED THAT THE RACK AND PINION HAD MALFUNCTIONED AND NEEDED TO BE REPLACED. THERE IS A RECALL ON THE 2011 YEAR, AND WITH ALL THE COMPLAINTS THAT ARE ON FILE FOR THE 2010, I DO NOT UNDERSTAND WHY THE RECALL DOES NOT EFFECT THIS YEAR AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155668December 3, 2018
AIR BAGS
TAKATA RECALL - I RECEIVED MY FIRST NOTICE OF THE RECALL ON MY CAR'S AIRBAG APPROXIMATELY ONE YEAR AGO, AND THE PARTS TO FIX IT ARE STILL UNAVAILABLE TO MY LOCAL FORD DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154538November 28, 2018
AIR BAGS
TAKATA RECALL. I HAVE BEEN WAITING OVER TWO YEARS FOR THE PART TO COME IN TO REPAIR MY AIR BAG ONLY GETTING RECALL NOTICES. HOW MUCH LONGER MUST I WAIT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154220November 27, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE MANUFACTURER AND LOCAL DEALER (TONY BETTEN FORD, 3839 PLAINFIELD AVE. NE, GRAND RAPIDS, MI), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153428November 23, 2018
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST AND SERVICE ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO BE COASTED TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED STOLTZ FORD OF ST. MARY'S AT (814) 781-1010 (LOCATED AT 988-S ST MARYS ST, ST MARYS, PA 15857) AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,450.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152816November 20, 2018
AIR BAGS
TAKATA RECALL: MY LOCAL FORD DEALERSHIP REPORTS THEY HAVE NOT HAD THE PARTS TO PERFORM THE REPAIR. THEY SAY "FORD HAS NOT RELEASED THE PARTS." THIS HAS BEEN THE SITUATION SINCE I RECEIVED THE DMV NOTICE DATED AUGUST, 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152170November 17, 2018
AIR BAGS
TAKATA RECALL - I RECEIVED A NOTICE DATED JUNE 2018 ADVISING OF A RECALL DUE TO THE PASSENGER AIRBAG. THE NOTICE PROVIDED AN ETA FOR THE PARTS TO BECOME AVAILABLE DURING THE 2ND OR 3RD QUARTER OF 2018. I STILL HAVE NOT RECEIVED A CALL TO HAVE THIS ISSUE RESOLVED AND WE ARE NOW IN THE 4TH QUARTER OF 2018. I WAS ADVISED BY PHONE FROM THE FORD DEALER I COULD DRIVE THE CAR HOWEVER I WOULDN'T BE ABLE TO HAVE ANYONE SIT IN THE FRONT SEAT. I WOULD LIKE TO HAVE THIS ISSUE RESOLVED AS QUICKLY AS POSSIBLE. I RECEIVED A NOTICE EARLIER THIS MONTH ADVISING OF THE AIRBAG SETTLEMENT WITH A HEARING DATE SET FOR DECEMBER 11, 2018. I DO NOT WANT TO BE EXCLUDED FROM THIS CLASS ACTION SETTLEMENT AND WOULD LIKE TO RECEIVE MORE INFORMATION IN REFERENCE TO THIS MATTER. THANK YOU FOR YOUR ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152208November 17, 2018
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
TAKATA INFLATORS : I PICKED UP MY 2010 MERCURY MILAN AFTER BEING ADVISED OF THE RECALL AND WAS TOLD MY VEHICLE COULD NOT BE DRIVEN I RECEIVED A CALL TODAY AFTER 2 MONTHS STATING MY CAR WAS READY AS I ARRIVED TO THE DEALERSHIP I RETURNED THE RENTAL AND TRIED TO START MY OWN CAR AND COULD NOT THE VEHICLE WAS JUMPED AND I LEFT DEALER TURNED INTO TRAFFIC AND COULD NOT ACCELERATE AS THE CAR WAS SEIZED UP INTO 2ND GEAR THE BELTS HAVE POSSIBLE DRY ROT BRAKES HAVE CORROSION FROM THE CAR BEING STATIONARY ALL THE TIME WAITING ON PARTS. I RETURNED TO THE DEALER WHERE I WAS TOLD MANY CARS ARE HAVING NUMEROUS ISSUES AND THEY COULD NOT HELP ME AND I WAS THEN LEFT TO DRIVE MY UNSAFE VEHICLE HOME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151803November 15, 2018
AIR BAGS
THE RECALL WAS IN JUNE 2016. AS OF LAST WEEK THE LOCAL FORD DEALER STILL CANNOT PROVIDE ME WITH NEW AIRBAGS. WHAT A TRAVESTY!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151211November 13, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER (CASA FORD, 5815 MONTANA AVE, EL PASO, TX 79925, 915-779-2272) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151367November 13, 2018
SERVICE BRAKES
BRAKE PEDAL GOES TO FLOOR RANDOMLY. ALMOST RAN 2 STOP SIGNS AND HAD ACCIDENT. SHOP SAYS IS FAULTY ABS MODULE DUE TO LEAKY VALVES - WILL COST 1500.00 TO REPAIR. 110,000 MI. WHY IS THERE NO RECALL ON THIS SAFETY ISSUE FROM FORD?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151131November 13, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) IN JUNE OF 2018. THE CONTACT SPOKE WITH AN UNKNOWN DEALER SEVERAL TIMES AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT WAS ADVISED TO CHECK BACK REGARDING PART AVAILABILITY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150415November 9, 2018
STEERING
MY 20 YEAR OLD SON WAS DRIVING OUR 2010 ON THE STREET WHEN ALL OF A SUDDEN THE CAR LOST ITS POWER STEERING. HE HAD A VERY DIFFICULT TIME STEERING THE CAR AND WAS VERY CLOSE TO CRASHING THE VEHICLE. HE WAS IN A HIGH TRAFFIC AREA AT THE TIME OF THEI ISSUE. HE COULD HAVE INJURED HIMSELF OR DIED BECAUSE OF THIS PROBLEM, HE WAS ABLE TO, WITH GREAT DIFFICULTY, GET THE CAR OFF OF THE ROAD. HE WAS VERY LUCKY!! THIS IS A SERIOUS SAFETY ISSUE. THE VEHICLE HAD 2 LIGHTS THAT DISPLAYED: 1. SERVICE POWER STEERING NOW AND 2. SERVICE ADVANCETRAC. IT IS STILL DISPLAYING ON THE DASH AND THERE IS NO POWER STEERING, THEREFORE THE VEHICLE CAN NOT BE DRIVEN.. IT IS MY UNDERSTANDING THAT THIS IS A VERY EXPENSIVE REPAIR!! THIS CAR IS ONLY 8 YEARS OLD AND IS IN EXCELLENT CONDITION. I HAVE BEEN TOLD THAT THE 2011 MILAN HAD THE SAME PROBLEM AND THAT THERE WAS A RECALL FOR THE ISSUE. I HAVE ALSO BEEN TOLD THAT THE 2010 HAS THE EXACT SAME SYSTEM (ELECTRIC POWER STEERING) AS THE 2011, BUT IT WAS NOT RECALLED. HOW CAN THAT BE?? IS IT LESS OF A SAFETY ISSUE BASED ONLY ON THE YEAR? SO IT'S OK FOR 2010 DRIVERS TO BE INJURED BUT NOT THE 2011 OWNERS. I AM A SINGLE MOTHER AND DO NOT KNOW HOW TO DEAL WITH PROBLEM. PLEASE LOOK INTO IT ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150110November 8, 2018
AIR BAGS
TAKATA RECALL I NOT RECEIVED A NEW AIRBAG AS OF TODAY 11/7/2018. I HAVE NOT RECEIVED ANY INFORMATION ON WHEN I WILL GET A REPLACEMENT AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145297November 5, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144653November 1, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION ON JANUARY 11, 2018. THE CONTACT HAD SPOKEN WITH JACK METZER AUTO GROUP (1231 MONTOUR BOULEVARD, DANVILLE, PENNSYLVANIA 17821, 866-954-6856) AND WAS ADVISED THAT THEY WOULD ATTEMPT TO ORDER PARTS IN NOVEMBER OF 2018. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CONTINUE TO SPEAK WITH THE DEALER TO VERIFY IF PARTS WERE AVAILABLE FOR THE REPAIR. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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