Mercedes-Benz GLK-Class Complaints (2013)

143 consumer complaints on file.

• #10615022July 21, 2014
  ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES

  VEHICLE AUTOMATICALLY LOCKED LEAVING MY 3 YEAR OLD IN THE VEHICLE STRAPPED TO HER CARSEAT. THE KEY FOB WAS IN THE VEHICLE AT THE TIME. MY WIFE LEFT THE KEYS IN HER PURSE SINCE THEY ARE BLUETOOTH KEYS AND PLACED THEM INSIDE THE VEHICLE AND WALKED AROUND TO DRIVERS SIDE TO GET IN. VEHICLE SELF LOCKED WHILE SHE WAS WALKING AROUND TO DRIVER'S SIDE, LEAVING CHILD TRAPPED IN VEHICLE IN 100 DEGREE WEATHER. CALLED MERCEDES BENZ OF AMERCIA, RELAYED THE PROBLEM. PHONE REP "[XXX]" SAID THIS HAPPENS FROM TIME TO TIME AND "THEY" DO NOT KNOW WHY. TALKED TO MERCEDES BENZ OF SAN ANTONIO, TX. THEY SAID THEY HAVE NEVER HEARD OF THIS HAPPENING AND SAID IT WOULD BE A $130 DIAGNOSTIC CHARGE TO ANALYZE THE PROBLEM. WAS INFORMED AT TIME OF PURCHASE OF VEHICLE IT WAS IMPOSSIBLE TO LOCK KEYS IN VEHICLE UNLESS LOCK BUTTON IS DEPRESSED ON KEYLESS START KEY FOB. THIS IS A MFG DEFECT IN MY OPINION AND MB OF USA NEEDS TO FIX THIS PROBLEM BEFORE A DEATH OCCURS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10585656April 30, 2014
  EXTERIOR LIGHTING

  TWICE I'VE HAD THE ISSUE WHERE NONE OF MY LIGHTS WORK WHILE I'VE BEEN DRIVING. NOT SURE ABOUT THE HEADLIGHTS, HOWEVER BOTH TIMES I HIT MY TURN SIGNAL TO TURN (DOESN'T MATTER RIGHT OR LEFT) AND THERE IS NO INDICATOR VISIBLE ON MY DASHBOARD. ALSO THERE IS NO TICKING/SIGNALING NOISE. WHEN I'VE PULLED OVER AND HAD MY PASSENGER GET OUT AND LOOK AT MY REAR OR FRONT TURN SIGNALS NOTHING WORKS, PERIOD. I DID MENTION THIS TO THE DEALERSHIP THE FIRST TIME AND THEY COULDN'T FIND ANYTHING. I'VE NOT BOTHERED A 2ND TIME SINCE THEY COULDN'T FIND ANYTHING THE FIRST TIME. TO SOLVE THIS ISSUE; I HAVE TO POWER MY CAR OFF FOR A FEW SECONDS, THEN START MY ENGINE BACK UP. BOTH TIMES THIS HAS SOLVED MY TURN SIGNAL ISSUE. NOT SURE IF MY FLASHERS HAVE THE ISSUE OR NOT WHEN THIS HAPPENS. KNOWING ME I WOULD THINK I WOULD HAVE CHECKED IT, HOWEVER I CAN'T RECALL. *JS

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10567369February 27, 2014
  VEHICLE SPEED CONTROL

  I WAS BACKING MY VEHICLE INTO A SPOT ON A RESIDENTIAL STREET AND WHEN I PUT THE CAR IN "DRIVE" TO PULL FORWARD, THE CAR LUNGED FORWARD . I SLAMMED ON MY BRAKES AND WHEN THE CAR KEPT ON GOING, I PRESSED THE PARKING BRAKE AND PUT THE CAR IN "PARK". THE CAR ENDED UP JUMPING THE SIDEWALK AND HITTING THE POSTS AND GARAGE OF A HOUSE. I DID NOT PRESS THE ACCELERATOR BY MISTAKE. I DO HAVE A WITNESS WHO WAS ON THE SIDEWALK AT THE TIME WHO WATCHED ME DURING THE ORDEAL.

  Crash:

  Yes

  Fire:

  No

  Injuries:

  0

  Deaths:

  0