Mercedes-Benz GLK-Class Complaints (2013)

143 consumer complaints on file.

#11082687April 3, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (MERCEDES-BENZ OF BILLINGS, 3045 KING AVE W, BILLINGS, MT 59102) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081510March 27, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN FEBRUARY OF 2016. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PARTS WOULD BE AVAILABLE SEPTEMBER OF 2019. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079368March 23, 2018
AIR BAGS
2013 MERCEDES BENZ GLK-350. CONSUMER WRITES IN REGARDS TO RECALL INTERIM NOTICE. *LD *JS THE CONSUMER STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT COMPLETING THE RECALL REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080693March 21, 2018
AIR BAGS
APRIL 2013 I PURCHASED A 2013 GLK 350 MERCEDES BENZ. FEBRUARY 2016 NTSHA ISSUED A RECALL FOR MY VIN NUMBER. MERCEDES BENZ THE MANUFACTURER NOR RBM MERCEDESDEALERSHIP OF ALPHARETTA,GEORGIA NEVER NOTIDFIED ME. I WAS TOTALLY UNAWARE. JANUARY 8, 2018 I SAW A MERCEDES AIRBAG RECALL. I NEXT DAY I SPOKE TO RBM MERCEDES MR. SMITH AND HE SAID HE DID NOT KNOW. THE SAME DAY, JANUARY 9, 2018 MR. DENTON, MAINTENANCE TEXTED ME TO TELL ME THAT HE CHECKED WITH MY VIN NUMBER AND MY CAR DID NOT HAVE AN OPEN AIRBAG RECALL. THIS WAS NOT TRUE. MARCH 9, 2018 MERCEDES MANUFACTURER SENT ME A "RECALL LETTER" FOR THE FIRST TIME. I GOOGLED NTSHA WEBSITE AND KEYED IN MY VIN AND A RECALL WAS ISSUED IN 2016 AND AGAIN MARCH 2018. I CONTACTED THE RBM MERCEDES DEALERSHIP MR. SMITH, MR. BEECHAM, MR. LEAVY, MR. HAYWOOD, AND (MR. DENTON;NON-RESPONSIVE) I REQUESTED A FREE LOANER AND I DON'T FEEL SAFE RIDING IN MY CAR. THIS IS MY ONLY CAR. MY REQUEST FOR A LOANER WAS DENIED AND WAS TOLD BY MR. BEECHAM THAT ONLY THE MANUFACTURER CAN GIVE ME A LOANER. MR. SMITH SAID BORROW SOMEONE'S CAR. MR. HAYWOOD SAID THAT HE EMPHATHIZE WITH ME BUT THE IS STILL SAFE. IT MIGHT BE 2019 BEFORE MY CAR GET FIXED. I AM RIDING IN AN UNSAFE VEHICLE WAITING FOR SOMETHING TO HAPPEN TO ME AND MY FAMILY. MERCEDES NEED TO PROVIDE A FREE LOANER. DP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078481March 10, 2018
AIR BAGS
TAKATA RECALL!! PER MY VIN #, MY 2013 MERCEDES BENZ GLK 350 HAS BEEN RECALLED EFFECTIVE JAN 10 2018. SIXTY DAYS HAVE PASSED AND NOT ONLY IS THERE NO REMEDY AVAILABLE, BUT I HAVE NOT EVEN BEEN NOTIFIED. I FOUND OUT WHEN I TRIED TO TRADE MY CAR IN FOR A NEW CAR. I HAVE MOVED TO MONTANA FROM CALIFORNIA AND NEED A AWD CAR. MY CURRENT CAR IS PROVING DANGEROUS TO DRIVE. I CANNOT SELL IT!!!! IT IS A DANGER FOR ME TO DRIVE AND I CANNOT GET RID OF IT. PLEASE HELP ME GET IT FIXED OR HAVE MERCEDES TAKE IT BACK IN TRADE. RECALL NUMBER: 18V043 1/10/2018 RECALL STATUS: RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078212March 8, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. POMPANO BEACH MERCEDES-BENZ IN POMPANO BEACH, FLORIDA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076554March 6, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF HUNTSVILLE (6520 UNIVERSITY DR NW, HUNTSVILLE, AL 35806) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076379March 5, 2018
AIR BAGS
I HAVE RECEIVED SEVERAL NOTICES IN REGARDS TO REPLACING THIS PASSENGER AIRBAG AND THEY KEEP TELLING ME THAT THIS PART IS STILL NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066702February 2, 2018
UNKNOWN OR OTHER
DRIVING 45-50 MPH ON THE ROAD ALONE AND AM STARTLED BY LOUD NOISE WHICH RESEMBLED A GUNSHOT. I IMMEDIATELY CHECKED THE DASH TO SEE IF ANY WARNING LIGHTS WERE ILLUMINATED BUT SAW NOTHING. AFTER A FEW MINUTES I LOOKED UP AND NOTICED MY PANORAMIC SUNROOF WHAT SHATTERED IN TINY PIECES. DEALERSHIP STATED THAT "NO OUTSIDE SOURCE FOUND CAUSING DAMAGE" TO THE SUNROOF. CAR IS UNDER AND EXTENDED WARRANTY AND MANUFACTURE HAS REFUSED TO TAKE RESPONSIBILITY FOR THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047331November 19, 2017
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
WHEN I'M DRIVING THE CAR, THE CAR WILL AUTOMATICALLY SHIFTS FROM D(DRIVE) TO P(PARK). IT HAPPENS ESPECIALLY WHEN I HIT THE BRAKE. I WENT TO DEALER FOR THE SAME ISSUE TWICE, AND IT SEEMS THEY STILL CANNOT FIND THE PROBLEM AND FIX IT. THIS IS A LIFE-THREATENING ISSUE. JUST IMAGE THE CAR STOPS IMMEDIATELY AT THE MIDDLE OF HIGHWAY. WE ARE LUCKY NOT HIT BY THE CAR BEHIND US. IT HAPPENED TWICE ON HIGHWAY I-70.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045766November 13, 2017
AIR BAGS, SEAT BELTS, STEERING
ON MAY-JUNE 2016 THE VEHICLE WAS SHOWING A WARNING LIGHT RELATED TO A MALFUNCTION OF THE DRIVER'S SEAT BELT, THE DEALERSHIP FOUND THROUGH A VEHICLE INSPECTION THAT IT WAS RELATED TO THE STEERING MODULE. ONE WAS ORDERED. THE AIRBAGS WERE DISABLE FOR A MONTH, PLACING AT RISK MY WIFE'S LIFE. THE PROBLEM SEEMS TO BE FIXED BUT THE AIRBAGS NOW COULD BE DISABLE OR WILL MALFUNCTION IN THE FUTURE. SINCE THIS TYPE OF VEHICLE HAS TAKATA AIRBAGS, I WOULD LIKE TO REQUEST THE REPLACEMENTS OF ALL AIRBAGS, INSTEAD OF A TRIAL/WAITING IF THIS WILL MALFUNCTION IN THE NEAR FUTURE, WITH A RISK OF A PREVENTABLE DEATH OF ME OF MY WIFE, AS WE BOTH ARE DRIVING THIS VEHICLE. I APPRECIATE PLACING HUMAN LIFES INSTEAD OF MONETARY GAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990582May 19, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE SRS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THERE WAS A DIAGNOSTIC FEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972019April 12, 2017
SERVICE BRAKES
EMERGENCY BRAKE FAILS TO RELEASE. IF RELEASED BRAKE CANNOT BE APPLIED BECAUSE IT FREEZES. BRAKE WAS USED REGULARLY WHEN IN PARK AS PRESCRIBED. BRAKE WAS ALSO EXCERSIZED ACCORDING TO PROCEDURES ON P.165 OF THE 2012-3 GLK OWNERS MANUAL. UNDERBODY OF CAR WAS GENTLY WASHED PERIODICALLY TO FLUSH ANY SALT ETC. FROM EXPOSED BRAKE LINES AS PER MANUAL WHEN CAR WAS WASHED ON A REGULAR BASIS. NOW IT CANNOT BE APPLIED IN EMERGENCY SITUATIONS. THERE IS NO VISIBLE CORROSION ON THE BRAKE LINES. THIS IS A KNOWN PROBLEM WITH MBUSA 2012 -2015 GLKS. RESULT" ONE E CANNOT APPLY THE EMERGENCY BRAKE IN AN EMERGENCY SITUATION. THIS IS A KNOW PROBLEM WITH C AND GLK CLASS CARS THAT MBUSA REFUSED TO RECOGNIZE. IT MAYBE A PROBLEM WITH THE LINKAGE IN THE FIREWALL. AGAIN THIS IS A SAFETY PROBLEM IN AN EMERGENCY. CAR IS ALWAYS GARAGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872513June 4, 2016
VISIBILITY/WIPER, UNKNOWN OR OTHER
MY 2013 GLK350 WAS STATIONARY AND I WAS PARKED IN MY PARENTS DRIVEWAY IN ILLINOIS. IT WAS NIGHTTIME AND I WENT TO GO CLOSE THE PANORAMIC ROOF SINCE I WAS GOING INSIDE AND IT WAS LIGHTLY RAINING. TEMPS OUTSIDE WERE MILD SINCE IT WAS MAY 27, 2016. WHEN I WENT TO CLOSE THE ROOF I HEARD A CRUNCH SOUND BUT DID NOT NOTICE IT WAS SHATTERED. I CLOSED THE SUN BLIND AND IT WASN'T UNTIL I OPENED THE BLIND THE NEXT TIME MAY 28, 2016. MY SISTER AND I BOTH LOOKED UP AND NOTICED THE GLASS WAS SHATTERED. THE REST OF MY FAMILY ALSO NOTED THE DAMAGE ALSO AND WE TOOK INCLUDED PICTURES. I CALLED MB USA AT 800 367.6372. ADAM THE REP I SPOKE TO SAID I NEEDED TO TAKE IT TO THE DEALERSHIP TO SEE IF IT'S PART OF A RECALL BUT WHEN THEY LOOKED IT UP THERE WAS NO RECALL FOR MY VIN?? I FOLLOWED UP WITH VANESSA AT THE 800 AND SHE SAID THE SAME THAT SVC GUY DID AT DEALERSHIP. I ESCALATED MY COMPLAINT FOR RESOLUTION, NO OBJECTS OR ROCKS, ETC CAME IN CONTACT WITH THE GLASS AND THE TRACK WAS CLEAR OF DEBRIS. I LOOKED ON INTERNET AND NOTED SEVERAL SIMILAR INCIDENTS OF THE GLASS SHATTERING AND SOME WITH GLASS EXPLODING OUT OR IMPLODING??! MB IS NOT CLAIMING RESPONSIBILITY WHICH I DO NOT UNDERSTAND! I HAVE ESCALATED AGAIN AND I AM STILL WAITING TO CONNECT WITH MB USA TO DISCUSS SINCE THIS IS CLEARLY A DEFECT. IT DOESN'T MATTER WHETHER YOU'RE STATIONARY OR MOVING THIS IS A SERIOUS HAZARD. I HAD TO GET THIS REPAIRED AND COST ME UPWARDS OF $1600 OUT OF POCKET.. BUT HAS COST UP TO $2K PER INCIDENT. COME TO FIND OUT THIS IS NOT ONLY HAPPENING TO OTHER CAR MODELS AND SO FAR THERE ARE COMPLAINS FILED AGAINST KIA AND NISSAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821887January 23, 2016
UNKNOWN OR OTHER
PANORAMIC SUNROOF EXPLOSION. DRIVING ON A CITY STREET AT 45 MPH WHEN SUDDENLY THE CLOSED SUNROOF SHATTERED. NO FOREIGN OBJECTS OR CONTACT OCCURRED. IT WAS SPONTANEOUS EXPLOSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811758December 22, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ GLK350. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE CONTACT WAS INVOLVED IN A HEAD ON CRASH WITH ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED. IT WAS UNKNOWN IF THE VEHICLE WAS DIAGNOSED HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10724448June 9, 2015
VISIBILITY/WIPER
DRIVER'S SIDE WIPER LEAVES A WIDE WATER STREAK WHEN LEAVING THE A-PILLAR, BLOCKING DRIVER'S VISION. SENT VEHICLE BACK TO TWO DEALERS FOR 5 TIMES. EACH TIME THE DEALERSHIP CHANGED A WIPER BLADE, BUT PROBLEM REMAINED. A NEW MB FACTORY WINDSHIELD WAS INSTALLED IN 2014 SUMMER DUE TO GLASS DAMAGE UNRELATED TO THIS DEFECT. AFTER THAT, PROBLEM REMAINS. IN NOVEMBER 2014, A SERVICE MANAGER CITED A PUBLICATION FROM XENTRY, TOPIC NUMBER LI82.30-P-059239 (C), SUGGESTING THAT IT'S A COMMON PROBLEM EXISTING ON ALL PASSENGER CAR MODEL SERIES AND THERE'S NO TECHNICAL REMEDY AVAILABLE, THUS REFUSED TO PROVIDED ANY FURTHER WARRANTY REPAIRS. A VIDEO DESCRIBING THE DEFECT IS ON YOUTUBE: HTTPS://WWW.YOUTUBE.COM/WATCH?V=4NTTRAR-ZDO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678544January 23, 2015
VEHICLE SPEED CONTROL
I WAS STOPPED AT A STOP SIGN WHEN THE VEHICLES RPM JUMPED TO 4000, I QUICKLY PUT THE VEHICLE IN "PARK". THEN TURNED THE ENGINE OFF AND STARTED THE ENGINE AGAIN. THE RPM JUMPED TO 4000 AGAIN. I TURNED THE ENGINE OFF AND STARTED IT AGAIN. THIS HAPPENED TWICE WITHIN A WEEK. BOTH TIMES AT A STOP - ONCE AT A STOP SIGN AND ONCE AT A TRAFFIC SIGNAL. TOOK THE VEHICLE INTO THE MERCEDES DEALER BUT MERCEDES SERVICE STATES THERE IS NOTHING WRONG WITH THE VEHICLE. ALMOST EXACTLY 1 YEAR AGO, MY WIFE WAS IN AN ACCIDENT BECAUSE THE VEHICLE "LUNGED" FORWARD. SHE HAS NOT DRIVEN THE VEHICLE SINCE THAT INCIDENT AND I'VE BEEN DRIVING THIS VEHICLE APPROXIMATELY 2 DAYS A WEEK FOR ABOUT A YEAR. I HADN'T UNDERSTOOD HER CONCERN COMPLETELY UNTIL IT HAPPENED TO ME WHILE I WAS DRIVING THE VEHICLE LAST WEEK. THERE IS A SERIOUS PROBLEM BUT MERCEDES IS SAYING THERE IS NOTHING WRONG WITH THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660904November 25, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY, STEERING
THE SUNROOF ON MY 2013 MERCEDES BENZ GLK 350 SPONTANEOUSLY EXPLODED WITH NO WARNING. NOTHING HIT THE ROOF OR ANY OTHER PART OF THE CAR. THE WEATHER WAS ABOUT 36 DEGREES FAHRENHEIT, NOT TOO COLD, NOT TOO HOT. THERE WAS A LOUD BANG (LIKE THE SOUND OF A GUNSHOT) FOLLOWED BY 5 - 10 MINUTES OF CRACKLING AS THE SUNROOF GLASS BROKE INTO HUNDREDS OF PIECES. IT APPEARS TO BE THE TOP LAYER OF DOUBLE-PANED GLASS, AS THE GLASS DID NOT FALL INTO THE CAR. I WAS DRIVING ABOUT 35 MPH AT THE TIME. THERE WAS NOTHING UNUSUAL THAT WOULD HAVE CAUSED THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626238August 19, 2014
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
I JUST LEFT MY HOUSE AND DROVE APPROXIMATELY 2 MILES. I WAS STOPPED AT A STOP SIGN AND AS I MADE A TURN AND ACCELERATED, I FELT A DRAG AND THEN A LOUD NOISE COMING FROM UNDER THE FRONT OF THE CAR. I THEN SMELLED SMOKE AND SAW BLACK SMOKE COMING FROM UNDER THE CAR. I PULLED OVER AND GOT OUT OF THE CAR AND SAW FLAMES UNDER THE FRONT OF THE CAR. IN A MATTER OF MINUTES THE CAR WAS ENGULFED IN FLAMES. 911 WAS CALLED AND THE FIRST RESPONDERS, A POLICEMAN AND A PERSON FROM THE ASSOCIATED FIRE PROTECTION, ATTEMPTED TO EXTINGUISH THE FLAMES WITH A DRY CHEMICAL FIRE EXTINGUISHER WITHOUT SUCCESS. BY THE TIME THE FIRE DEPARTMENT ARRIVED, I WAS TAKEN TO THE POLICE DEPARTMENT TO COMPLETE A POLICE REPORT SO I DON'T KNOW HOW LONG IT TOOK TO EXTINGUISH THE FIRE BUT THE END RESULT IS THAT THE CAR IS JUST A BURNED OUT SHELL AND WAS TOTALED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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