Mercedes-Benz GLK-Class Complaints (2015)

133 consumer complaints on file.

#11186901March 14, 2019
AIR BAGS
TAKATA RECALL - MERCEDES I'VE JUST RECEIVED A LETTER STATING MY 2015 MERCEDES GLK 350 HAS OR MAY HAVE A FAULTY PASSENGER SIDE AIRBAG OR INFLATER RELATED TO TAKATA'S POOR QUALITY STANDARD. I CHECKED WITH MERCEDES AND THEY DON'T FORESEE REPLACEMENT PARTS BEING AVAILABLE UNTIL MAY 2020, WHICH IS WHOLLY UNACCEPTABLE IN SCOPE. I UNDERSTAND THIS RECALL HAS BEEN INITIATED VOLUNTARILY DUE TO TAKATA'S HISTORY AND THERE HAVE NOT BEEN ANY MERCEDES INCIDENTS, HOWEVER IF THE PART IS CONCERNING ENOUGH FOR A RECALL I AM EXTREMELY DISSATISFIED THAT IT COULD TAKE OVER A YEAR TO REMEDY IT AND I COULD BE POTENTIALLY PUTTING MYSELF OR FAMILY AT RISK. I UNDERSTAND THE SCOPE OF THIS ISSUE IS GLOBAL AND OF A NEW SCALE, BUT THAT DOES NOT ABSOLVE MBUSA OF PROVIDING AN EXPEDIENT SOLUTION; ALSO IT SEEMS ALL MANUFACTURERS HAVE BEEN AFFECTED BY THIS OVER MULTIPLE YEARS-- WHY HAS THERE BEEN SUCH POOR SUPPLY CHAIN ACCOUNTABILITY AND WHY HAVE ALL BRANDS BEEN USING ONLY THE SAME MANUFACTURER FOR CRITICAL LIFE SAFETY? THERE NEEDS TO BE MORE STRINGENT OBSERVATION OF THIS IN THE FUTURE. FURTHERMORE, THIS IS A 2015 VEHICLE, AND MERCEDES INFORMED ME VIA THE PHONE THAT AN INVESTIGATION WAS INSTITUTED IN 2016 BUT NOTHING WAS BORNE OF IT; I AM CONFUSED ABOUT HOW NOW IN 2019 WE ARE REACHING THE POINT OF RECALL WITHOUT AN INCIDENT, AND ALSO SINCE I HAVE PURCHASED THE VEHICLE AFTER 2016 WHY THERE WAS NO MENTION AT ALL OF THIS BEING A POSSIBLE ISSUE. UNACCEPTABLE THAT MANUFACTURERS HAVE BEEN ABLE TO SKATE ON THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186527March 13, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT STATED THAT THE MERCEDES-BENZ WEBSITE INDICATED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL MAY OF 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186591March 13, 2019
AIR BAGS
TAKATA AIRBAG RECALL. MERCEDES IS NOT SCHEDULED TO REPLACE TAKATA RECALLED AIRBAGS IN UTAH UNTIL MAY OF 2020. THIS IS OVER ONE YEAR AWAY. WE HAVE A SUBARU THAT IS HAVING AIRBAGS REPLACED IMMEDIATELY. WHAT IS THE DISCONNECT WITH MERCEDES GETTING AVAILABLE PARTS AND WHY ARE THEY MAKING THEIR VEHICLE OWNERS WAIT SO LONG?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186242March 12, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING MERCEDES OF WHITE PLAINS (50 BANK ST, WHITE PLAINS, NY), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185699March 10, 2019
AIR BAGS
TAKATA RECALL,RECEIVED US MAIL INFORMING ME OF THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183960March 4, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE REMEDY WAS NOT AVAILABLE AND HE DID NOT FEEL SAFE DRIVING THE VEHICLE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184152March 4, 2019
AIR BAGS
TAKATA RECALL. MANUFACTURER NOTIFIED ME TODAY OF RECALL. MANUFACTURER STATES THE DEFECT CANNOT BE REPAIRED UNTIL MAY 2020, MORE THAN A YEAR FROM NOW. THIS IS UNACCEPTABLE AND DOES NOT MEET THE FEDERAL REQUIREMENT DEALER "TO REMEDY THE SITUATION WITHOUT CHARGE, OR WITHIN A REASONABLE AMOUNT OF TIME, PURSUANT TO LAW 49 U.S.C. CHAPTER 301.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182849February 27, 2019
AIR BAGS
"TAKATA RECALL" . MY DEALER IS TELLING ME THAT THE EARLIEST REPLACEMENT DATE IS MAY 2020. I DO NOT BELIEVE THAT WOULD BE CONSIDERED TIMELY AND THEORETICALLY I AM DRIVING A TICKING TIME BOMB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182318February 25, 2019
AIR BAGS
I AM TOLD MY MY DEALER THAT IT COULD BE YEARS BEFORE MY AIRBAGS ARE REPLACED. THIS IS NOT WHAT I CONSIDER TO BE A "TIMELY MANNER".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181978February 22, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: TBD, MANUFACTURER RECALL NUMBER: 2019010001 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED REGARDING PART AVAILABILITY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181150February 19, 2019
AIR BAGS
TAKATA RECALL FILING A COMPLAINT TO STATE THAT THE PROJECTED REPAIR DATE FOR MY VEHICLE IS IN AN UNREASONABLE AMOUNT OF TIME. I WAS GIVEN THE DATE OF MAY 2020 FOR A FIX TO OUR VEHICLES ISSUE. THIS MAKES DRIVING THE VEHICLE CHALLENGING AS I HAVE A FAMILY AND YOUNG CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179812February 13, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTOBAHN MOTORS (700 ISLAND PKWY, BELMONT, CA 94002, (844) 896-1944) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179845February 13, 2019
AIR BAGS
TAKATA RECALL. HELLO, PLEASE HELP. WE HAVE RECEIVED NOTIFICATION OF THE POTENTIAL SERIOUS INJURY OR DEATH RISK POSED BY THE AIRBAG INSTALLED IN THE VEHICLE AND THAT MERCEDES BENZ USA HAS NO PARTS AVAILABLE TO ADDRESS THESE GRAVE RISKS. PLEASE PUT PRESSURE ON THEM TO ADDRESS THIS SITUATION WHICH IS WHOLLY UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176503February 12, 2019
AIR BAGS
TAKATA RECALL...WHY AGAIN? MAY OF 2020 FOR PARTS IS NOT ACCEPTABLE. WHAT ARE YOU DOING ABOUT THIS? WHY ARE MANUFACTURERS ALLOWED TO KEEP PUTTING THESE DEFECTS IN CARS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176587February 12, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ROCKVILLE CENTRE (650 SUNRISE HWY, ROCKVILLE CENTRE, NY 11570, (516) 208-4919) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175082February 7, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF MANUFACTURER RECALL NUMBER: 201901001 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF HONOLULU (818 KAPIOLANI BLVD, HONOLULU, HI 96813, (808) 592-5600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT VISITED THE MERCEDES-BENZ WEBSITE, WHICH STATED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL MAY OF 2020. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174515February 5, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME FOR MANUFACTURER RECALL NUMBER: 2019010001 (AIR BAGS). THE MANUFACTURER INDICATED THAT THE PART MAY BECOME AVAILABLE IN MID MAY OF 2020. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174553February 5, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTIFICATION REGARDING THE AIR BAGS. THE NHTSA CAMPAIGN NUMBER WAS TBD. THE CONTACT CALLED MERCEDES-BENZ OF NORTH HAVEN AT 203-239-1313 (LOCATED AT 620 WASHINGTON AVE, NORTH HAVEN, CT 06473) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174562February 5, 2019
AIR BAGS
TAKATA RECALL MY AIRBAG WILL NOT BE REPLACED UNTIL MAY 2020!! WHAT AM I SUPPOSED TO DO FOR A YEAR AND A HALF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142013October 19, 2018
STRUCTURE
CONSUMER COMPLAINS ABOUT WORK PERFORMED AT CARMAX DEALERSHIP; WORKMANSHIP AND HONESTY OF SERVICE STAFF. NO NHTSA RESPONSE REQUIRED. *EA *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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