Mercedes-Benz GLK-Class Complaints (2015)

133 consumer complaints on file.

#11228355June 29, 2019
AIR BAGS
TAKATA RECALL; WHAT IS A REASONABLE TIME? I GOT THE LETTER IN FEBRUARY AND STILL NO FOLLOW-UP FROM MY DEALER. I AM WORRIED ABOUT HAVING THE AIRBAG EXPLODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228270June 28, 2019
STEERING
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE POWER STEERING INDICATOR ILLUMINATED AND MALFUNCTIONED. THE CONTACT CALLED MERCEDES-BENZ OF PALM BEACH (4000 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409, (561) 609-0902) AND WAS ADVISED TO CALL AAA TO HAVE THE VEHICLE TOWED TO THEIR FACILITY EVEN IF IT WAS STILL UNDER WARRANTY. THE CONTACT WAS ABLE TO STEER THE VEHICLE HOME. THE POWER STEERING INDICATOR TURNED OFF OVER THE NEXT FEW DAYS, BUT THE VEHICLE REMAINED PARKED AT THE CONTACT'S HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 2,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222663June 26, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350W2. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V01000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SAN ANTONIO (9600 SAN PEDRO AVE, SAN ANTONIO, TX 78216, (210) 366-9600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221184June 19, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING THE LOCAL DEALER (MERCEDES-BENZ OF SOUTH BAY, 3311 PACIFIC COAST HWY, TORRANCE, CA) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219229June 11, 2019
AIR BAGS
RECALL 19V010. PARTS ARE STILL NOT AVAILABLE AT DEALER. WE NEED TRANSPORTATION, CAN'T TRADE IN ARE SELL WITHOUT A SUBSTANTIAL LOST AND I'M CONCERNED ABOUT DRIVING WITH FRONT SEAT PASSENGER. MERCEDES SHOULD REPAIR OR BUY BACK THE CAR AT FAIR AND REASONABLE PRICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217593June 3, 2019
SERVICE BRAKES
FAULTY PARKING BRAKE ASSEMBLY. WHEN PULLING THE PARKING BRAKE RELEASE THE FOOT PEDAL DOES NOT DISENGAGE. DRIVER MUST PULL THE PARKING BRAKE RELEASE AND USE THEIR FOOT TO MANUALLY PRY THE PARKING BRAKE PEDAL BACK INTO THE 'RELEASED' POSITION. VEHICLE HAS HAD ISSUE SINCE 39,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11216975May 30, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE MANUFACTURER AND DEALER WERE NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TR CONSUMER WAS TOLD BY DEALER THEY COULD NOT PERFORM THE RECALL SINCE THE PARTS WERE NOT RELEASED BY MERCEDES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208937May 21, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ TYSONS CORNER (8545 LEESBURG PIKE, VIENNA, VA 22182, (855) 786-8745) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209095May 21, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED WALTER'S MERCEDES-BENZ OF RIVERSIDE AT 951-441-6182 (LOCATED AT 3213 ADAMS ST, RIVERSIDE, CA 92504) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE RECALL NOTICE WAS NOT SENT IN A TIMELY MANNER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204986May 1, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF PALM SPRINGS (4095 E PALM CANYON DR, PALM SPRINGS, CA 92264, (760) 328-6525) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202907April 22, 2019
AIR BAGS
TAKATA RECALL. THE DEFECT IN THE PASSENGER-SIDE FRONTAL AIRBAG INFLATOR MAY CAUSE THE INFLATOR TO EXPLODE WHEN DEPLOYED. NOTHING HAS BEEN DONE TO ADDRESS THIS PROBLEM. THE MERCEDES BENZ DEALERSHIPS TELL ME THE ISSUE IS "PENDING" AND PARTS ARE NOT AVAILABLE. THE CAR IS FOUR YEARS OLD. WHEN WILL PARTS BE AVAILABLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196860April 17, 2019
AIR BAGS
TAKATA INFLATORS - I RECEIVED A LETTER OF THE RECALL DATE FEB 2019. I CALLED THE MERCEDES DEALER DIRECT APRIL 17, 2019 AND THEY CLAIMED THEY DON'T HAVE THE PART AND WOULD SEND ME A LETTER WHEN ONE COMES IN. HOWEVER, I HAVE LEARNED OTHERS WHO PURCHASED CARS AFTER MY PURCHASE HAVE HAD THEIRS REPLACED. I HAVE GREAT CONCERN SINCE MY AIRBAG INDICATOR SOMETIMES GENERATES A WARNING. THIS REPLACEMENT IS LONG OVER DUE...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196781April 16, 2019
AIR BAGS
TAKATA RECALL. 1/18/19. DEALER STATED NO RECALL, THEN WHEN PROVEN, REFUSED TO REPLACE AIR BAG DESPITE AVAILABILITY, AND REFUSED TO PROVIDE LOANER CAR. THEN IN EMAIL WITH MANUFACTURER CLAIMED THAT SAFE TO DRIVE AND ONLY PRECAUTIONARY WHEREAS RECALL NOTICE STATES POSSIBLE DEADLY. OVER 60 DAYS AND NOT RECEIVED RECALL NOTICE. I FOUND BY VIN SEARCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195680April 11, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KEELER MOTOR CAR CO INFORMED ME TO CONTACT USA MERCEDES BENZ. THE USA MERCEDES BENZ INFORMED ME THAT MY VEHICLE WAS NOT SCHEDULED FOR REPAIR OF THE AIRBAG UNTIL MAY OF 2020 ON THIS AIRBAG. THIS IS AN EXCESSIVE TIME FOR REPAIR. THE FIRST RECALL AND ON THIS AIRBAG WAS IN 2012 YET THE DEFECTIVE AIR BAG WAS KNOWING INSTALLED IN A 2015 VEHICLE! FORGET REPAIR, THE AIRBAG SHOULD BE REPLACED. MANUFACTURER WAS NOTIFIED AND STATED THAT THE PART WOULD NOT BE AVAILABLE UNTIL MAY OF 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194977April 9, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SAN DIEGO (4750 KEARNY MESA RD, SAN DIEGO, CA 92111, (858) 295-3136) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193075April 1, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF HOUSTON GREENWAY (LOCATED AT 3900 SOUTHWEST FWY, HOUSTON, TX 77027, (713) 489-2111) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190452March 21, 2019
AIR BAGS
TAKATA RECALL HAS BEEN ISSUED SEVERAL TIMES. EACH TIME, MERCEDES SAYS NO FIX IS AVAILABLE PLEASE STAY IN TOUCH. THEY WILL NOT SAY WHETHER MY SPECIFIC VEHICLE HAS THE PROBLEM OR, IF IT DOES, HOW LONG I HAVE TO DRIVE WITH FEAR OF PASSENGER DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189739March 18, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) WAS RECEIVED IN MARCH OF 2019. AFTER CONTACTING MERCEDES-BENZ OF BEAVERTON (9275 SW CANYOR RD, PORTLAND, OR), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186756March 14, 2019
UNKNOWN OR OTHER
DIESEL EMISSIONS FALSE POSITIVE OR SUSPECT SOFTWARE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186803March 14, 2019
AIR BAGS
TO WHOM IT MAY CONCERN: AFTER RECEIVING YOUR LETTER, I CONTACTED THE LOCAL DEALER REGARDING THE TAKATA RECALL FOR THE AIRBAGS, AND THE DEALER IN NORTH HOUSTON MERCEDES BENZ MENTIONED THAT RIGHT NOW THE RECALL IS WORKING ON CAR MODELS FROM 2010-2011 WHICH TYPICALLY REPRESENTS A TIME FROM OF MORE THAN 8-MONTHS FOR MY CAR TO HAVE SERVICE REGARDING THIS RECALL. IN AN ATTEMPT TO EXPEDITE THIS PROCESS, WHAT CAN BE DONE TO ENSURE SAFETY FOR THE DRIVER AND PASSENGERS IN THE MEANTIME. I AM SHOCKED THAT THE SERVICE TIME IS MORE THAN 8 MONTHS BECAUSE IN THE EVENT OF AN ACCIDENT, THE PROTECTION IS NOT SECURE. WHAT CAN BE DONE TO REMEDY THIS SITUATION WITHIN A SHORTER TIME FRAME?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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