Mercedes-Benz GLK-Class Complaints (2012)

167 consumer complaints on file.

#11174301February 4, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME CONCERNING MANUFACTURER RECALL NUMBER: 201901001 (AIR BAGS). THE CONTACT WANTED TO SCHEDULE A REPAIR APPOINTMENT FOR OVER THREE YEARS, BUT WAS UNABLE TO DETERMINE WHEN AN AUTHORIZED DEALER WOULD RECEIVE THE PART. THE CONTACT RECEIVED SEVERAL LETTERS FROM THE MANUFACTURER OVER TWO YEARS AGO INDICATING THAT THE PART WAS NOT AVAILABLE. THE CONTACT WAS INFORMED THAT THE PART WAS ON A NATIONAL BACK ORDER. A LOANER VEHICLE WAS NOT OFFERED. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173826February 3, 2019
AIR BAGS
ON MAY 2016 I'VE RECEIVED A SAFETY RECALL NOTICE #16V081. THEN RECEIVED RECALL #17V017 IN MARCH 2017. IT IS NOW FEBRUARY 2019. I'M STILL WAITING. IF THIS IS A SAFETY ISSUE IT'S TAKING WAY TOO LONG. HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169914January 14, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF HUNTINGTON (1103 E JERICHO TURNPIKE, HUNTINGTON, NY 11743, (855) 778-7374) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165029January 7, 2019
AIR BAGS
I HAVE BEEN WAITING OVER 3 YEARS FOR MERCEDES BENZ TO REPAIR MY TAKATA AIRBAG RECALL. EACH TIME I CALL THE LOCAL DEALERSHIP THEY INFORM ME THEY DO NOT HAVE ENOUGH PARTS TO FIX MY VEHICLE AND HAVE TO WORK ON THE OLDER VEHICLES FIRST. THE LAST TIME I CALLED MY LOCAL DEALERSHIP I WAS TOLD IT COULD BE MARCH 2019 WHICH WILL BE APPROXIMATELY 4 YEARS I HAVE BEEN WAITING AND CONTINUING TO HAVE TO DRIVE A DEFECTIVE AND DANGEROUS CAR. I DONT HAVE A CHOICE, I HAVE TO GO TO THE DOCTOR DUE TO DISABILITIES AND ALSO LOST MY JOB. IT JUST DOES NOT SEEM FAIR THAT I BOUGHT A CAR AS REPUTABLE AS A MERCEDES BENZ AND NOW I HAVE TO DRIVE IT DEFECTIVELY FOR OVER 3 YEARS. IN FLORIDA, WHERE I LIVE, I HAVE READ THE POSSIBILITY OF RUPTURE IN THE AIRBAG IS GREATER DUE TO THE HUMIDITY. DO I HAVE TO DIE BEFORE SOMETHING IS DONE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153992November 26, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V017000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SACRAMENTO (1810 HOWE AVE, SACRAMENTO, CA 95825, (888) 479-0451) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152042November 16, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE DEALER WAS NOT CONTACTED. THE CONTACT WAS CONCERNED FOR HIS SAFETY AFTER RECEIVING AN UPDATE LETTER IN THE MAIL IN JANUARY OF 2018, INDICATING THAT THE PARTS WERE STILL NOT AVAILABLE. THE CONTACT CALLED THE MANUFACTURER, BUT DID NOT SPEAK WITH A REPRESENTATIVE DUE TO THE LONG WAIT TIME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152053November 16, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V017000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT CALLED AN UNKNOWN DEALER, BUT NO ONE ANSWERED THE PHONE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH CAMPAIGN NUMBERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141719October 21, 2018
AIR BAGS
I HAVE BEEN WAITING FOR THE AIRBAGS IN MY CAR TO BE REPLACED FOR THE PAST SEVERAL YEARS. IT IS UNREASONABLE FOR ME TO HAVE THE RECALL FOR SO MANY YEARS AND THAT MERCEDES IS UNABLE TO COMPLETE THE REPAIR. OTHER BRANDS HAVE BEEN A LOT MORE RESPONSIVE CONCERNING THE AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133327October 4, 2018
AIR BAGS
TAKATA RECALL ALMOST 3 YEARS AND NO ACTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131957September 27, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V017000 AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LOCAL DEALER (MERCEDES-BENZ OF CHARLOTTESVILLE, 1381 RICHMOND RD, CHARLOTTESVILLE, VA 22911, (833) 335-1895) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PARTS WOULD BECOME AVAILABLE IN SEPTEMBER OF 2019. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130422September 20, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. WHILE DRIVING 30 MPH, THE DRIVE TRAIN FAILED AND THERE WAS A TEMPORARY LOSS OF POWER. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND HAD IT TOWED TO AN INDEPENDENT MECHANIC. THE INDEPENDENT MECHANIC DIAGNOSED THAT THE DRIVE TRAIN WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS PARTIALLY REPAIRED AND AN APPOINTMENT WAS SCHEDULED TO COMPLETE THE REPAIR. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 84,008.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129909September 17, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V017000 AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO PENSKE MERCEDES-BENZ OF WEST COVINA (LOCATED AT 2010 E GARVEY AVE S, WEST COVINA, CA 91791, (866) 293-7065), BUT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123535August 30, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. MERCEDES-BENZ OF SALT LAKE CITY (575 S STATE ST, SALT LAKE CITY, UT 84111, 801-257-3000) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER ALSO INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122819August 27, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ROCKLIN (4747 GRANITE DR, ROCKLIN, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS ALSO INFORMED THAT THE NHTSA HAD FULL CONTROL OF THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122283August 25, 2018
AIR BAGS
THIS CAR HAVE TWO AIR BAGS SAFETY RECALL I HAVE TRY TO REPORT MY CAR THRU MERCEDES-BENZ INTERNET SITE. BUT GET NO ANSWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121173August 20, 2018
AIR BAGS
TAKATA RECALL. I HAVE BEEN DRIVING MY VEHICLE WITH A POTENTIALLY FATAL DRIVER SIDE AIRBAG FOR OVER 2 YEARS. WE WERE TOLD IT WOULD BE 2018 WHEN WE WOULD HAVE A FIX BACK IN 2016. WE ARE NOW WELL INTO 2018 WITH NO WORD AS TO WHEN WE WILL HAVE A FIX. THIS IS RIDICULOUS, I HAVE TO DRIVE LATE HOURS AND FAR DISTANCE TO WORK AND IT IS EXTREMELY DANGEROUS TO NOT HAVE APPROPRIATE AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119889August 14, 2018
FUEL/PROPULSION SYSTEM
THE GLK SMELLS LIKE GAS ANY TIME IT'S FUELED UP. I NEVER TOP IT OFF BECAUSE IF I DO, IT LEAKS FUEL UNTIL I GET DOWN TO 3/4 OF A TANK. I TOOK IT IN TO GET LOOKED AT AND THE DEALERSHIP WARRANTY DEPT. TOLD ME MY VIN NUMBER WAS NOT ONE OF THE ONES AFFECTED BY THE SAMEEXAT TYPE OF FUEL LEAK AS OTHERS IN THE RECALL! I AM SORRY THAT I EVER BOUGHT THIS VEHICLE, I WILL NEVER BUY MERCEDES-BENZ AGAIN1
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112613July 20, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (DEMAROIS BUICK GMC MERCEDES-BENZ, 3115 W BROADWAY ST, MISSOULA, MT 59808, (406) 721-4000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109619July 5, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER (MERCEDES-BENZ OF GAINESVILLE, 4000 N MAIN ST, GAINESVILLE, FL 32609, (352)-332-7571) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104683June 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V017000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE PARTS WOULD BECOME AVAILABLE IN 2019. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. **TR *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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