Mercedes-Benz GLK-Class Complaints (2011)

133 consumer complaints on file.

#11453362February 22, 2022
AIR BAGS
The contact owns a 2011 Mercedes-Benz GLK350. The contact stated while driving 60 MPH, she heard an abnormal noise. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and saw the front driver’s side headrest air bag had deployed independently. The contact stated that there was no injury sustained. The contact stated the instrument panel displayed an error message of the driver’s and passenger’s side Supplemental Restraint System (SRS) had malfunctioned. The contact towed the vehicle to the local dealer, where it was diagnosed with the seat wiring harness had malfunctioned causing the Supplemental Restraint System (SRS) to be illuminated. The contact was not aware of the repair needed on the vehicle. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443176December 8, 2021
FUEL/PROPULSION SYSTEM
BECAUSE OF THE LOW QUALITY OF THE PLASTIC, WHICH WAS USED IN THE FUEL PUMP BODY ON MY GLK350, FORMED A CRACK ON BOTH BODIES OF THE FUEL TANKS. FUEL IS COMING OUT DIRECTLY UNDER THE REAR SEAT AND DRIPPING DOWN TO THE ROAD. THIS IS A SAFETY HAZARD, AND COULD CAUSE A POSSIBILITY OF FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354967September 14, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT STATED WHILE DRIVING 60 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE CONTACT STARTED TO SMELL FUEL FUMES INSIDE THE CAB OF THE VEHICLE. THE CONTACT STATED SHE WAS ABLE TO DRIVE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO LOCAL DEALER MERCEDES-BENZ OF SAN FRANCISCO LOCATED AT 500 8TH ST, SAN FRANCISCO, CA 94103, (415) 673-2000, HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE AND SAW FUEL LEAKING INSIDE OF THE VEHICLE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 12V557000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343161August 4, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 MERCEDES BENZ GLK350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE BRAKES ERRONEOUSLY ACTIVATED CAUSING THE VEHICLE SPEED TO SLOW DOWN. AFTER STOPPING TO INSPECT THE VEHICLE SMOKE WAS PRESENT COMING FROM BOTH THE DRIVER AND PASSENGER SIDE REAR WHEELS. THE VEHICLE WAS DRIVEN TO THE LOCAL DEALER MERCEDES BENZ OF SARASOTA LOCATED AT 4754 CLARK RD, SARASOTA, FL 34233 WHO DIAGNOSED THAT THE ABS MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 148,603.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11338462July 9, 2020
ELECTRICAL SYSTEM
DELAY AND NO START CONDITION WHEN TURNING THE IGNITION KEY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325042May 18, 2020
FUEL SYSTEM, GASOLINE, FUEL/PROPULSION SYSTEM
THE VEHICLE DID NOT PASS INSPECTION SHOWING A SMALL FUEL LEAK. I NOTICED A SMELL OF FUEL ODOR COMING FROM OUTSIDE PARKED VEHICLE AND NOTICED A LEAK COMING FROM UNDERNEATH THE VEHICLE AS WELL. IT APPEARS TO LEAK THE MOST WHEN THE GAS IS FULL. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE FUEL LEAK WITH THE FUEL PUMP. THE CERTIFIED MECHANIC INFORMED THE CONTACT THAT THEIR FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER 12V557000 (FUEL SYSTEM, GASOLINE). I CONTACTED PARK PLACE MERCEDES OF GRAPEVINE, TX, PHONE NUMBER 843-815-0300) WHO INFORMED ME MY VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE APPROXIMATE FAILURE MILEAGE WAS 56,000. THIS ISSUE SEEM TO BE WIDER THAN THE INITIAL RECALL SAMPLE. THIS IS VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322952May 1, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR INSIDE AND OUTSIDE OF THE VEHICLE AFTER REFUELING. ADDITIONALLY, WHILE DRIVING, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL ODOR IN THE GARAGE AFTER THE VEHICLE WAS PARKED. THE CONTACT STATED THAT THERE WAS NO EVIDENCE OF A FUEL LEAK UNDER THE VEHICLE. MERCEDES-BENZ OF EL PASO, MERCEDES-BENZ BUILDING, 1122 AIRWAY BLVD, EL PASO, TX 79925, (915)613-1694, WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 152,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321887April 22, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BETTEN IMPORTS INC, (5901 28TH STREET SE, GRAND RAPIDS, MI 49546), WAS CONTACTED AND CONFIRMED THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299557January 15, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THEY WOULD SMELL A FUEL ODOR COMING FROM OUTSIDE THE VEHICLE. THE CONTACT STATED THEY NOTICED A LEAK COMING FROM UNDERNEATH THE VEHICLE AS WELL. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE FUEL LEAK WITH THE FUEL PUMP. THE CERTIFIED MECHANIC INFORMED THE CONTACT THAT THEIR FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER 12V557000 (FUEL SYSTEM, GASOLINE). THE CONTACT TOOK THE VEHICLE TO THE DEALER (MERCEDES-BENZ OF HILTON HEAD LOCATED AT 155 FORDING ISLAND RD, BLUFFTON, SC 29910 PHONE NUMBER 843-815-0300) WHO INFORMED THE CONTACT THAT THEIR VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282479November 26, 2019
AIR BAGS, FUEL/PROPULSION SYSTEM
I HAVE TWO RECALLS FOR MY VEHICLE AND MERCEDES HAS MADE NO EFFORT TO CONTACT ME REGARDING REPAIRS SINCE 2011. I HAVE TAKE MY VEHICLE IN FOR SERVICE MUTLIPLE TIMES AND THE RECALLS HAS NOT BEEN REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268147October 13, 2019
FUEL/PROPULSION SYSTEM
WHEN I FILL UP MY 2011 GLK 350 WITH GAS I HAVE A VERY STRONG RAW GAS SMELL FROM THE VEHICLE. IT IS SO BAD THAT I AM AFRAID IT WILL CAUSE A FIRE INSIDE MY GARAGE. IT GOES AWAY AS THE FUEL IS RUN OUT OF THE VEHICLE. I CHECK WITH MERCEDES AND WITH MY VIN # IT WAS NOT ON A RECALL LIST HOWEVER MANY OTHER GLK 350 WERE ON A RECALL LIST FOR THE SAME PROBLEM. IT IS RECALL 12V557000. I FEEL MERCEDES SHOULD COVER ALL 2011 GLK 350 FOR THIS ISSUE AS IT IS A DEFINITE SAFETY ISSUE WITH RAW GAS LEAKING. IT WAS ALSO IN A BULLETIN SENT TO DEALERS ABOUT THIS ISSUE. NHTSA ID 10059568. IT IS A LEAKING FUEL FILTER FLANGE. IT IS ALSO A VERY DANGEROUS PROBLEM!! THE FIX FOR IT IS REPLACE THE FUEL FILTER FLANGE AND PLASTIC PUMP ALSO NORMALLY AT A COST OF $1200.00 AT THE DEALER. MERCEDES NEEDS TO RECALL ALL 2011-2012 GLK 350 FOR THIS ISSUE IN MY OPINION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267903October 11, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE SERVICE ENGINE INDICATOR ILLUMINATED UPON STARTING THE VEHICLE. THE CONTACT HAD A NEIGHBOR INSPECT THE VEHICLE AND A DIAGNOSTIC CODE APPEARED, INDICATING A FUEL LEAK. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 12V557000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED AND LEFT A MESSAGE WITH MERCEDES-BENZ OF ONTARIO (3787 E GUASTI RD, ONTARIO, CA 91761, 909-212-8400) AND HAD BEEN WAITING FOR A CALL BACK. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY COULD NOT ASSIST SINCE HER VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265894October 3, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). RICK HILL IMPORTS, INC.(LOCATED AT 861 E STONE DR, KINGSPORT, TN 37662, (877) 549-1572) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256638September 19, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350W2. THE CONTACT NOTICED THAT ONCE THE FUEL TANK WAS FULL, THE FUEL BEGAN TO LEAK OUT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V557000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.*PM CONSUMER STATES THAT FUEL LEAK WAS DUE TO A CRACK IN THE PLASTIC HOUSING. ON 11/05/19 VEHICLE WAS TAKEN TO MERCEDES BENZ OF ONTARIO (ONTARIO, CA) TO BE REPAIRED. THE FUEL TANK, FUEL PUMP, AND FUEL FILTER WERE REPLACED UNDER AN EMISSIONS WARRANTY. *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256656September 19, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT'S MOTHER RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). MERCEDES-BENZ OF WILSONVILLE (25035 SW PARKWAY AVE, WILSONVILLE, OR 97070, 503-454-5000) WAS CONTACTED AND STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257038September 19, 2019
AIR BAGS
2011 MERCEDES BENZ 350 GLK. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL.*LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245077August 19, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SEATTLE (2025 AIRPORT WAY S, SEATTLE, WA 98134, (206) 467-9999) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242909August 9, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATIONS IN 2017. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235038July 26, 2019
AIR BAGS
TAKATA RECALL BOTH FRONT AIRBAGS IN THIS CAR HAVE BEEN RECALLED AND IT APPEARS TO ME THAT MERCEDES-BENZ IS NOT SERIOUSLY INTERESTED IN FIXING THE PROBLEM. I HAVE HEARD NOTHING FROM THEM ABOUT THE DRIVER AIRBAG RECALL IN 18 MONTHS EVEN THOUGH THEY PROMISE TO FIX IT BY SEPTEMBER 2018. I OFTEN DRIVE TO FLORIDA STAYING THERE FOR A WEEK OR SO. I AM CONCERNED ABOUT THE SAFETY OF THE VEHICLE BECAUSE OF THE HUMID ENVIRONMENT THERE. I WOULD THE RECALL WORK TO BE COMPLETED SOON. I HAVE ATTACHED COPY OF THE 4 LETTERS RECEIVED FROM MERCEDES-BENZ. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231378July 12, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF CARY AT 919-380-1800 (LOCATED AT 2400 AUTO PARK BLVD, CARY, NC 27511) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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