Mercedes-Benz GLK-Class Complaints (2010)

241 consumer complaints on file.

#11488775October 11, 2022
SUSPENSION
The cross beam-in the rear are completely rusted out as are the brake lines. I had this vehicle from brand new and there isn’t any rust except for there.This problem has happened in Canada and other countries. Mercedes’ Benz has recalled it there and not in the United States. I stope to a representative at Mercedes Benz and she said they were aware of the problem and said it would be the next recall. I’m afraid to drive this vehicle it’s unsafe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488648October 10, 2022
SERVICE BRAKES, ENGINE
I took my MB in for service to have alternator replaced. After it was finished service did a multipoint inspection on vehicle and keep in mind I have had my car in for service before and if there had been a multi inspection wouldn't this have been seen before now? This report includes Rear sub Frame rusted & broke, rear brake lines rusted, fault code for intake manifold flap malfuntion, actuator arms broke, engine misfire on cylinders 3-5. Recommended Services is to replace transmission mounts, left engine mount, right engine mount, rear sub frame, rear brake llines, intake manifold. diagnose misfires. All of this and I was never notified of any issues before now and its only been a year since my car was in before. I was also told I didn't need an oil change and my brakes were only making noise because of wear!? And due to the issue I was also told to be very careful when I do drive! Total cost for this is $11,996.85 So I feel that MB is liable for this as there has not been any recommendation s before now. I had $2,081. worth of work done February 5th 2019 and the underbody of vehicle was inspected so why was this not caught then?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483045September 6, 2022
SUSPENSION
My mechanic reported that the subframe is corroded and that the vehicle is unsafe to drive. He told me that I cannot drive it at all. Apparently this is a very common problem in C class and Glk class Mercedes vehicles. I read that this problem is considered a recall issue in Germany and Canada, but not here in the US. My suv has 102,000 miles and is in good shape otherwise…. This is a very dangerous issue that Mercedes in not acknowledging as a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478831August 11, 2022
UNKNOWN OR OTHER, SUSPENSION
The rear sub frame corrosion which caused the back tire of the driver side to fail off and lose control of the vehicle, which put myself and other drivers in harm because of lost of vehicle. The rear sub frame has corroded sooner than it's lifecycle. The dealership has confirmed the issue, inspected the part and has replaced. There were no warning lights that have gone off on the vehicle to notify of the issues. Driver hit a pot hole and the frame cracked due to premature corrosion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474578July 18, 2022
FUEL/PROPULSION SYSTEM
Due to the same defect Mercedes issued a recall for on the 2011 GLK, the fuel and sender pumps cracked due to a product defect causing gasoline to leak out of the vehicle as well as into the vehicle. The leak is near the exhaust causing a high degree of risk for car fire. Online research reveals numerous 2010 GLK owners with the same issue at various points in the life of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469868June 18, 2022
AIR BAGS
My 2010 glk 350 4matic first while taking my daughter to school one day my dashboard lights up and start making a alert sound ,my dashboards reads steering wheel malfunction/abs/ebs brake inoperative. Had it diagnosed and service tech couldn't find the problem related to this . He try to get me to fix my sterring wheel pump and coolant fan!! Idk I didn't let the device tech do any work . I saw on you tube how to do a left right sterring wheel and the service code disappeared it been two weeks and it hasn't came on all.now I got another service code srs airbag 2 malfunction/inoperative!! .when car is on it shows that air bag 2 isn't on !! This has to be a manufacturer error since not even the service tech knew what exactly trigger this to show on my dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468029June 7, 2022
SERVICE BRAKES
The contact owns a 2010 Mercedes-Benz GLK350. The contact stated while driving approximately 30 MPH, the vehicle in front of her stopped suddenly and the contact depressed the brake pedal and the vehicle jumped. The contact stated that the brake warning light was illuminated. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 119,973.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466431May 27, 2022
FUEL/PROPULSION SYSTEM
When my child was riding in the same car with me, my car suddenly died due to all fuel leaked out. Our car ran out of gas because all fuel were leaked. We can smell gas inside the cabin. Initially I thought car died because we ran out of the gas. After receiving 2 gallon gasoline from the tow truck, we saw dripping gasoline from the bottom of the car when the car engine is on. I am glad it did not happen to me on the highway or there was no fire sparkles near by. My car is only 110K miles with no accident record. I do not expect a car has a defective hazard like this. People could be killed. We took the car to the dealership. Fuel Pump Assembly 221-470-17-90-28 and Fuel Filter Unit221-470-17-90-28 will be replaced. Benz has recalled 2011 model. I have news below, " The specific models are the 2011-2012 C300, GLK350, E350, S400 Hybrid, S550, S63 AMG, CL550 and CL63 AMG, but only those built from April 18, 2011, through July 12, 2011. Mercedes says there are some 5,800 vehicles affected by the latest recall in the U.S. the unit may crack when operated in high temperatures. This may cause fuel to leak, which could then cause a fire." My question is, why my 2010 model was not recalled? They were using same parts. If my car's parts has the defect, which caused "fuel to leak, which could then cause a fi re." for just under 110K miles, why nhtsa does not do anything to prevent this happen? If you search "Fuel leaking benz" , you will see tons of consumer complains. I could have ended up die if I was not lucky. Fuel pump is a critical part, it should not drip gasoline. Can you force Benz to take action before people died?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465818May 23, 2022
AIR BAGS
Car fail to deploy side air bags at rearend collision and roll over crash .
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11464971May 17, 2022
SERVICE BRAKES
My Mercedes GLK350 2010 (90K miles) has the same issue as mentioned in https://media.mbusa.com/releases/mercedes-benz-usa-announces-voluntary-stop-drive-recall-campaign-for-certain-model-year-2006-2012-ml-gl-and-r-class-vehicles but not included in the list of vehicles being recalled. This vehicle was taken to 'Ray Catena of Freehold, NJ' for checking and they identified the same issue - brake lines are corroded and leaking and brake pedal goes to floor and not effective at stopping (soft brake pedal). So I have exactly the same symptoms as mentioned in the recall notice for ML-, GL- and R-Class vehicles produced for the 2006-2012 model but my 2010 GLK is not included - hence requesting that GLK 350 to be included in the recall and this brake issue fixed by Mercedes Benz.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463499May 5, 2022
STRUCTURE:FRAME AND MEMBERS
The contact owns a 2010 Mercedes-Benz GLK350. The contact stated while driving approximately 40 MPH, the vehicle was shaking and making abnormal sounds coming from the engine. There were no warning lights illuminated. The vehicle was taken to an independent mechanic and diagnosed with sub frame corrosion. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435848October 7, 2021
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2010 Mercedes-Benz GLK350. The contact stated that fuel was present leaking from the rear passenger’s side of the vehicle onto the ground. The vehicle was towed to an independent mechanic who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435769October 6, 2021
STEERING
On September 20, 2021, my steering wheel locked will driving into shopping center in Stockton, CA., I called AAA towing service to tow my car to Mercedes-Benz of Stockton for repairs. I'm glad to say no one was behind me while driving. It locked without any notice, near by customers to the center pushed my car to safety. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433426September 18, 2021
FUEL/PROPULSION SYSTEM
Two fuel tank leaks that are a fire hazard. First one was around fuel pump, cracks in plastic flange. Had repaired with a sealant. Recently another leak around the filler tube. Leak around passenger side rear wheel when filling tank. Strong smell of gasoline if not completely filled to cause leak. I would think a dangerous fire hazard. I see recalls for other year models, but not 2010, even though basically identical.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429609August 18, 2021
STRUCTURE:BODY
The contact owns a 2010 Mercedes-Benz GLK350. The contact called for the owner of the vehicle who stated that the vehicle was beginning to wobble while driving. The contact stated that he worked for a dealer where a certified mechanic observed the vehicle and diagnosed that the control arms were severely rusted and not seated correctly on the vehicle causing the rear subframe to be severely damaged and needing replacement. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The failure mileage 79,308. Consumer stated been vehicle is being held at a repair facility for quite some time now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425776July 21, 2021
FUEL/PROPULSION SYSTEM
String gas smell from under the car, found the fuel pump cover cracked and seal faulty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417835May 19, 2021
FUEL/PROPULSION SYSTEM
Lately, everytime I filled up the gas tank, I can smell gas from the rear left area. After some time when the tank is maybe a little over half the smell is gone. I assume there is a leak somewhere from the fill pipe to the tank. Maybe a bad rubber connector, gasket/seal failure? The vehicle has never been involved in any crash. Normal usage. Low mileage. Should this be covered by MB warranty at no cost to the owner? Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338640July 10, 2020
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, OTHER:FUEL FILTER
PLASTIC SEAL ON GASKETS FOR GAS TANK FAILED ON BOTH SIDES OF CAR. CAUSES LEAKING OF FUEL AND ODOR INTO PASSENGER AREA OF VEHICLE AND DANGER OF EXPLOSION DUE TO LEAKING FUEL. IT OCCURS WHEN GAS TANK IS MORE THAN 3/4 FULL TO FULL OF FUEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292018December 30, 2019
FUEL/PROPULSION SYSTEM
EVERY TIME I FILL UP MY MERCEDES GLK 350 WITH FUEL THERE IS A VERY STRONG ODOR OF FUEL IN MY GARAGE AFTER I PARK THE CAR. THERE IS NO VISIBLE LEAK OF FUEL ON THE GARAGE FLOOR OR NOTIFICATION OF ANY ISSUE ON THE DASHBOARD. THE STRONG FUEL ORDER GOES AWAY AFTER DRIVING THE CAR AND BURNING OFF A GALLON OR SO. THIS IS A SERIOUS SAFETY AND HEALTH ISSUE THAT STARTED FEW WEEKS AGO AND IS OF A BIG CONCERN TO ME AND TO MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281154November 25, 2019
AIR BAGS
2010 MERCEDES-BENZ GLK350 4MATIC. CONSUMER WRITES IN REGARD TO SAFETY RECALL NOTICES #16V-081 AND #19V-010 DEFECTIVE AIRBAGS. *AS THE CONSUMER STATED IN ORDER TO HAVE THE VEHICLE REPAIRED IT WOULD REQUIRE AN EXPENSIVE ROUND TRIP FERRY FOR THE VEHICLE. THE CONSUMER REQUESTED FOR A MECHANIC TO BE ABLE TO COME REPAIR THE VEHICLE OPPOSED TO HAVING IT SENT AWAY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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