Mercedes-Benz CLA-Class Complaints (2014)

195 consumer complaints on file.

#10808314December 3, 2015
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHILE TRAVELING AT 50MPH DOWN A BUSY STREET DURING MY MORNING RUSH HOUR COMMUTE, THE VEHICLE CUT OFF ALL POWER AND WENT INTO "PRE-SAFE MODE" WHICH IS COMMONLY KNOWN AS "LIMP HOME MODE." WHEN THIS HAPPENS, THE DRIVER HAS NO ABILITY TO ACCELERATE AND IF THE DRIVER IS UNABLE TO PULL OVER IN A SAFE AREA, PUTS THEM AT EXTREMELY HIGH RISK OF SERIOUS ACCIDENT. THIS IS A COMMON PROBLEM WITH MANY MERCEDES BENZ VEHICLES THAT ARE EQUIPPED WITH ESP (TRACTION CONTROL). A SIMPLE GOOGLE SEARCH OF THIS ISSUE WILL VALIDATE THIS AS A WIDESPREAD MAJOR DESIGN FLAW IN MERCEDES BENZ PRODUCTS. PLEASE TAKE THE TIME TO LOOK INTO THIS EXTREMELY DANGEROUS PROBLEM, AS MANY OTHER MERCEDES OWNERS HAVE EXPERIENCE THIS IN MORE DANGEROUS CIRCUMSTANCES (ON THE HIGHWAY).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807293November 28, 2015
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
WHAT IS THE PROBLEM-PRE SAFE MALFUNCTION ERROR WHEN DOES IT HAPPEN-WHILE DRIVING IS IT PREDICTABLE-NO IS IT SAFE-NO WHY-THE CAR SUDDENLY LOSES ACCELERATION ,WHEN THE PRE-SAFE ERROR COMES ON. SCENARIO-DRIVING A CLA 250 AT 60 MPH ON A MOTORWAY ON A QUIET ROAD IN FRONT OF A TRUCK.... PRE-SAFE MALFUNCTION KICKS IN THE CAR SLOWS DOWN AND LOSES ACCLN. THE TRUCK DRIVER CANNOT PREDICT THIS BEHAVIOR A THIS IS NOT A NORMAL PATTERN TO SLOW DOWN SUDDENLY FROM 60MPH ON A QUIET FREEWAY. VERY VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795198November 20, 2015
ENGINE, POWER TRAIN, STEERING
BOUGHT THE CLA 250 BRAND NEW IN 2014, VEHICLE HAS NOW TWICE GONE IN TO PRE-SAFE MODE AND INOPERATIVE MODE WHILE DRIVING. THE CAR SWITCHES TO NEUTRAL AS I AM DRIVING AND THEN REFUSES TO SHIFT IN TO DRIVE OR REVERSE LEAVING ME STRANDED IN THE STREETS ON TWO OCCASION WHICH COULD HAVE CAUSED TWO VERY SERIOUS ACCIDENTS. THE CAR ON THE SECOND TIME HAD TO BE TOWED TO DEALERSHIP WHO COULD'NT FIND ANYTHING WRONG WITH THE CAR. THERE SOLUTION WAS MORE OF A GUESS ABOUT A CPU NEEDING TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789558November 10, 2015
ELECTRONIC STABILITY CONTROL (ESC)
MY CAR SUDDENLY SLOWED AND I LOST POWER WHILE DRIVING ON 95 AT APPROXIMATELY 20-30 MPH IN SLOW HEAVY TRAFFIC TO WORK THIS MORNING. I COULD HARDLY ACCELERATE AND ONLY SLOWLY... I HAD MESSAGES THAT SAID "PRE-SAFE FUNCTIONS INOPERATIVE. SEE OPERATOR'S MANUAL", AND THE ESC LIGHT CAME ON. DRIVERS BEHIND ME STARTED PASSING ME DESPITE ME ALREADY GOING SLOWLY DUE TO ALL THE TRAFFIC--I HAD NO WHERE TO PULL OVER AND CRAWLED INTO THE PARKING RAMP AT WORK. I COULD HAVE BEEN REAR-ENDED THIS MORNING. I HAVE NO IDEA WHAT WILL HAPPEN WHEN I RESTART THE CAR TODAY. THIS NEEDS TO BE TAKEN CARE OF BY MERCEDES--DO A RECALL AND FIX THIS ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787480October 31, 2015
UNKNOWN OR OTHER
MAKING NOISES LIKE RATTLING OR VIBRATION DURING DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782180October 14, 2015
ELECTRICAL SYSTEM
BROUGHT CLA250 6/2015 AFTER THREE MONTHS LOSS POWER, ENGINE LIGHT CAME ON CAR DECELERATED. TOOK VEHICLE TO THE DEALERSHIP AFTER 3 DIFFERENT INCIDENTS, TO BE TOLD THERE WAS A SERVICE BULLETIN ON MY CAR. WILL KEEP YOU POSTED AFTER PICK UP. CAR WAS AT THE STOP LIGHT AND THE VEHICLE DECELERATION WENT DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779313October 2, 2015
ENGINE
CAR HAS NOW TWICE GONE INTO PRE-SAFE FUNCTIONS LIMITED AND INOPERATIVE MODE (SIMULTANEOUSLY) WHILE DRIVING WITH NO NOTICE, EFFECTIVELY REMOVING ALL ABILITY TO ACCELERATE AND CREATING NEAR MAJOR ACCIDENTS BOTH TIMES. THE FIRST TIME OCCURRED ON THE FREEWAY DRIVING IN THE SECOND TO THE LEFT LANE AT APPROX 75 MPH. CARS NARROWLY AVOIDED CRASHING INTO ME WHILE I COASTED THROUGH HIGH SPEED TRAFFIC TO THE SHOULDER. THE SECOND TIME WAS IN TOWN AND WITHOUT WARNING SAME THING OCCURRED LEAVING ME COASTING IN THE LEFT LANE WITH A TRUCK NARROWLY AVOIDING A COLLISION AND THE TRUCK HAVING TO GO INTO ONCOMING TRAFFIC AND BACK TO AVOID ME. AS THERE WAS NO SHOULDER I HAD TO NAVIGATE AND COME TO A STOP IN THE RIGHT LANE OF TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766684September 21, 2015
ENGINE
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ CLA250. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE STALLED AND THE ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE ON THE FIRST ATTEMPT. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746171August 4, 2015
STRUCTURE:BODY, UNKNOWN OR OTHER
WHILE DRIVING ON THE HIGHWAY, I HEARD A SUDDEN LOUD EXPLOSION, THE PANORAMA SUNROOF SHATTERED AND GLASS RAINED DOWN ON ME AND EVERYWHERE WITHIN THE CAR. THERE WAS NO EVIDENCE OF ANYTHING HITTING THE CAR OR THE SUNROOF, IT JUST SPONTANEOUSLY EXPLODED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734271July 15, 2015
UNKNOWN OR OTHER
I WAS DRIVING SOUTH ON US 41 IN LAKE FOREST IL WHEN THE SUNROOF SUDDENLY EXPLODED. THE FABRIC SUNSCREEN WAS ON AND PREVENTED THE GLASS FROM HITTING THE DRIVER OR PASSENGERS.THERE WERE NO BRIDGES IN THE AREA. NOTHING HIT OUR WINDSHIELD EITHER. PHOTOS OF THE DAMAGE SHOWED NO EVIDENCE OF ROCKS OR OTHER OBJECTS MIXED IN WITH THE GLASS FRAGMENTS.COPIES OF THE PHOTOS ARE AVAILABLE BY REQUEST. WE ARE CONCERNED THE SUNROOF WAS DEFECTIVE AND IS A SAFETY HAZARD...UPDATED 10/27/15 *BF UPDATED 11/22/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731544July 1, 2015
UNKNOWN OR OTHER
CAR HAS BEEN LUNGING FORWARD WHEN IN PARKED FOR MORE THAN 5 TO 10 MIN SINCE I HAVE OWNED THE CAR. THIS CAR WAS BOUGHT ON FEBRUARY 20, 2015. SINCE THEN, I HAVE BROUGHT IT BACK TO THE DEALERSHIP 3 TIMES FOR THE SAME PROBLEM. THE THIRD TIME THAT I BROUGHT IT TO THEM, THEY FOLLOWED UP WITH SAYING THAT IT IS THE MAKE OF THE CAR AND EVERY CLA DOES THAT. THIS IS A HUGE SAFETY PROBLEM AND IT NEEDS TO BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730498June 25, 2015
ENGINE
I WAS DRIVING ON I-85 AT 70 MILES PER HOUR. THE CAR STOP ACCELERATING AND ON THE DASH BOARD A MESSAGE OF INOPERATIVE, SEE MANUAL. I WAS ALMOST HIT BY MANY CARS. I COASTED TO THE SIDE OF THE INTERSTATE. I ALMOST FREAKED OUT. I CALLED THE MERCEDES DEALER AND I WAS TOLD TO CUT THE CAR OFF AND TURN IT BACK ON. THAT DIDN'T WORK. I HAD THE CAR TOWED TO THE DEALER. THE DEALER TOLD ME THEY DID SOME UPDATES AND FIXED THE CAR. THE CAR DID THE SAME THING 2 OTHER TIMES. I COULD HAVE BEEN KILLED IN THE TRAFFIC. THIS TIME I TOOK THAT DEATH TRAP BACK TO THE MERCEDES DEALER AND LEFT IT AND INFORMED THE DEALERSHIP TO GIVE ME ANOTHER CAR OR GIVE ME MY CASH MONEY BACK THAT I PAID FOR THE CAR. I AM NOT TAKING THE CAR BACK. I AM AFRAID I WILL BE KILLED IN THE CAR. THIS IS THE MOST SCARY EXPERIENCE. THE DEALERSHIP TOLD ME THAT THERE IS KNOW FIX FOR THIS PROBLEM THE CAR NEEDS TO BE GROUNDED BEFORE SOMEONE GET KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724231June 9, 2015
STEERING
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ CLA250. WHILE ATTEMPTING TO REVERSE, THE STEERING WHEEL SEIZED. IN ADDITION, THE POWER STEERING MALFUNCTION, SEE MANUAL WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717654May 21, 2015
WHEELS
SINCE I BOUGHT THIS CAR BRAND NEW IN DECEMBER 2014, I HAVE HAD TO REPLACE ALL 4 TIRES AT LEAST TWICE EACH. THEY CONSTANTLY GET BUBBLES ON THE SIDEWALLS. I HAVE THE SPORTS EDITION, SO I HAVE THE GOODYEAR RUNSFLATS WHICH COST OVER $350 EACH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716826May 16, 2015
WHEELS
THE FACTORY TIRES ON THE MERCEDES BENZ CLA 250 ARE DEFECTIVE. ALL 4 TIRES GOT BUBBLES IN THEM WHICH IS A DANGER TO ANYONE DRIVING AS THE TIRES COULD BLOW AT ANY TIME. THESE BUBBLES ARE NOT OBVIOUS SO I DIDN'T KNOW ABOUT THEM UNTIL I BROUGHT IN FOR SERVICE. LESS THAN A YEAR ALL 4 TIRES HAD ISSUES AND AFTER DOING RESEARCH I HAVE SEEN MULTIPLE POSTS ABOUT THESE TIRES AND BUBBLE ISSUES. GOODYEAR F1RUN FLATS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713277April 28, 2015
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
WHILE DRIVING MY CLA THAT I HAVE ONLY HAD 4 MONTHS THE CAR TURNED OFF AND SAID IT'S INOPERABLE! I WAS ALMOST HIT MULTIPLE TIMES, WHEN DROPPED IT OF AT DEALER THEY WOULDN'T EVEN GIVE ME A LOAN. I BOUGHT THIS CAR BRAND NEW! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712601April 24, 2015
VEHICLE SPEED CONTROL
CAR HAD NO ACCELERATION WHILE DRIVING IN TRAFFIC ON A MAJOR PARKWAY. VEHICLE INOPERABLE PRE SAFETY FEATURES DISABLED FLASHED ON THE MESSAGE CENTER. ENGINE LIGHT ALSO CAME ON. VEHICLE TAKEN TO BE SERVICED AND THE ACCELERATOR MODULE REPLACED. MY CAR SEEMED OKAY UNTIL IT HAPPENED 4 MORE TIMES AGAIN WHILE DRIVING ON A PARKWAY. THIS OCCURRED APPROXIMATELY 5 WEEKS AFTER THE CAR WAS "FIXED". SAME EXACT PROBLEM AND MESSAGE. IS MB WAITING FOR SOMEONE TO GET KILLED? SO MANY PEOPLE HAVING THE SAME PROBLEM. I DON'T NEED TO GET IN AN ACCIDENT. I THOUGHT I WAS BUYING A SAFE DEPENDABLE VEHICLE WITH EXCEPTIONAL SERVICE. I SHOULD HAVE KEPT MY SONATA. I'M REALLY AFRAID TO DRIVE THIS CAR AGAIN ONCE I GET IT BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712535April 23, 2015
VEHICLE SPEED CONTROL, ENGINE
RECENTLY, EVERY TIME I MA DRIVING IN THE RAIN, NO MATTER HOW LIGHT THE RAIN IS, THE TRACTION CONTROL LIGHT COMES ON AND A MESSAGE STATING"PRE SAFE, FUNCTIONS LIMITED, INOPERATIVE" SHOWS UP. THE VEHICLE HAS LOOSES ACCELERATION. THIS HAPPENED TO ME ON THE FREEWAY TODAY. THIS IS POTENTIALLY DANGEROUS AS IT COULD CAUSE A SERIOUS ACCIDENT. THIS SEEMS TO BE A RECURRENT PROBLEM BASED ON A SIMPLE ONLINE SEARCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712340April 23, 2015
ENGINE, ELECTRICAL SYSTEM
INOPERATIVE - PRE-SAFE FUNCTIONS LIMITED - I'VE HAD THIS ERROR COME UP 3X SO FAR, IT HAPPENED 2X JUST LAST NIGHT ON A 10 MINUTE DRIVE. FIRST TIME WAS ON THE FREEWAY, HAD TO PULL OVER TO THE SHOULDER AND RESTARTED THE CAR. THE 2X OTHER TIMES HAPPENED LAST NIGHT, DRIVING 10MINS IN THE EVENING, BOTH HAD TO PULL OVER AND RESTART. THE SECOND TIME, MY CHECK ENGINE LIGHT CAME UP. I HOPE THIS IS ADDRESSED QUICKLY AS I CAN SEE THAT THE COMPLAINTS ARE PILING UP ON HERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712418April 23, 2015
VEHICLE SPEED CONTROL
I WAS DRIVING AND ALL OF A SUDDEN THE PRE SAFE MODE POPPED UP SAYING "INOPERATIVE" AND "SEE OWNERS MANUAL". THE CHECK ENGINE LIGHT CAME ON AS WELL AS SOME SORT OF TRACTION CONTROL LIGHT. I WAS NEARLY IN A ACCIDENT BECAUSE THE CAR WOULDN'T ACCELERATE. WHEN GETTING STOPPED AT A RED LIGHT THE CAR WOULD NOT ACCELERATE AFTER PUSHING THE PEDAL. THEN IT WOULD ACCELERATE REAL FAST. LUCKILY I WAS ONLY 20 MINUTES FROM MY LOCAL MERCEDES DEALER SO I CALLED THEM AND TOLD THEM I WAS BRINGING THE CAR DIRECTLY TO THEM. THIS IS VERY SCARY AND FROM SEEING OTHER COMPLAINTS THERE MUST BE SOMETHING THAT NEEDS TO BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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