Mercedes-Benz CLA-Class Complaints (2018)

47 consumer complaints on file.

#11612753September 5, 2024
POWER TRAIN
My 2018 Mercedes-Benz CLA250 4MATIC is experiencing a knocking noise from the rear differential at low speeds. The issue poses potential driving hazards, including possible loss of control and increased wear on drivetrain components. The noise may indicate a failing differential, which could suddenly fail while driving. I have contacted the dealer, but no specific recalls or factory service announcements have been identified for this problem. This appears to be a common issue reported by other owners. At the recommendation of the service technician, I replaced the rear solenoid, at the cost of $400, but no improvement. A rebuild of the rear differential was the recommendation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612161September 2, 2024
AIR BAGS
Air says it will malfunction nothing has happened but wish for it to be repaired before an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588237May 11, 2024
STRUCTURE:BODY
roof front panel coating peeling off - there has been a recall for this issue on most mercedes benz of my year - not just my model- seems to consistently be an issue for the front panel between windshield and sunroof- https://static.nhtsa.gov/odi/rcl/2021/RCMN-21V197-6244.pdf my specific VIN wasnt included in the recall but i am having the exact same issue- Mercedes told me to reach out to NHTSA to see about getting my VIN batch included in recall or re-issue broader recall to include my VIN # - they will not replace otherwise - so many people online have same issue as me and obviously it was enough of a hazard that the first recall was issued but there are more cars affected by it than what was covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573041February 20, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Vehicle cluster lights go black while driving...dangerous due to no fuel gauge..no speed gauge... no speedometor..no seat belt warning and no blinkers to exit highway safely....there is a danger of crashing as vehicles goes hesitant during black periods...this is an ongoing problem with Mercedes as documented for numerous years with numerous vehicle's and different models. The safety of my driving this vehicle has come down to your ethics.. Does Mercedes value their customer [I think not] or does the safety of Highway Patrol ignore this dangerous and catastrophe accident waiting to happen.? I really hope someone will be helpful and I do really appreciate your time to this issue...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564453January 9, 2024
ELECTRICAL SYSTEM
The cluster panel lights that indicate speed, fuel, brakes, lights, turn signal, engine light, high beams and all other components of safety of car continue to black out altogether or flash on and off continuous while driving. Safety is an issue if your driving and cluster panel blacks out. You do not know the speed your driving at and no turn signals work. The problem was reported to Mercedes and the software was reset. The problem continues to happen while driving and is dangerous on highways as speedometer and turn signals do not work. Gas gage spins from full to empty and brake and engine lights flash on and off or cluster again goes black. There are or have never been warnings. While driving it just happens. This has been happening on and off for a few months. Mercedes does not know the cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564288January 8, 2024
AIR BAGS, AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The year and model of my car has been recalled for a steering column module/clock spring. Mercedes says my VIN is not in the recall. This is a safety concern as an airbag will not deploy. I believe I should be included in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561932December 26, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
roof front panel coating peeling off - there has been a recall for this issue on most mercedes benz of my year - not just my model- seems to consistently be an issue for the front panel between windshield and sunroof- [XXX] my specific VIN wasnt included in the recall but i am having the exact same issue- Mercedes told me to reach out to NHTSA to see about getting my VIN batch included in recall or re-issue broader recall to include my VIN # - they will not replace otherwise - so many people online have same issue as me and obviously it was enough of a hazard that the first recall was issued but there are more cars affected by it than what was covered. have tried to upload photos but the button dissapears when i click on upload [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553361November 3, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Mercedes-Benz CLA250. The contact stated while driving an undisclosed speed, an abnormally strong fuel odor was detected. Additionally, the fuel odor was also detected when the defroster and heat were activated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 21V961000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542118September 1, 2023
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The contact owns a 2018 Mercedes-Benz CLA250. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the steering wheel made a clicking sound while turning, and the mileage button on the steering wheel was inoperable. An independent mechanic was made aware of the failure and informed the contact that the failure could be related to a faulty clockspring; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure but stated that there was no recall associated with the VIN. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531259July 10, 2023
ENGINE, ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
The contact owns a 2018 Mercedes-Benz CLA250. The contact stated that coolant was leaking from the engine with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the mechanic replaced the coolant reservoir cap. Several months later, the warning light re-appeared, and the contact topped off the coolant level and the warning light disappeared. Recently, the check engine warning light illuminated and took the vehicle back to the independent mechanic. The vehicle was diagnosed with a defective fuel injector and the contact was referred to the manufacturer for assistance. The contact was informed that the vehicle was not under recall and was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525538June 5, 2023
POWER TRAIN
2018 CLA250 30k miles, leaving the airport the car suddenly felt as if it lost power and slowed un-commanded. It then began to operate normally for the 50+ mph drive home. Upon reaching my neighborhood, the car began to make a clunking, popping sound when under load less than 30 mph. The days after the vehicle continued to experience the same issues every time it was driven. I took the car to a local trusted mechanic and he said it’s the rear differential and most likely failed pre-maturely and it’s not work he can do. He said a rear differential failing with 30k miles would be extremely rare and recommend I reach out to the manufacturer to have it replaced and to keep him updated as to how Mercedes handles this. After taking it to Mercedes of Bellevue the service adviser said this is common on CLAs and GLAs since 2014. Even to the point saying he has a GLA and hasn’t had the issue yet luckily. After speaking to the service manager at Mercedes of Bellevue and asking him directly if he has ever heard of a rear differential failing with less than 30,000 miles on the car he said “no”. After bringing my car in the service advisor said “yes, he has have seen a lot fail to the point i worry about it” as he has the same rear differential in his car. My car is 10 months out of time warranty but 20,000 miles under the mileage warranty. Looking online on the CLA250 owners forum this does seem to be a common issue on CLAs, GLAs and other models that use this rear differential.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521136May 9, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
My car randomly caught on fire, it was parked in my apartment garage for a week while I was out of town. I came back to use my car and my car remote wasn’t unlocking the car so i unlocked it manually. When I opened the car it wreaked of smoke, the windows were covered in soot, the visors were bubbled up, the passenger seat had a chunk missing. It was investigated by a car shop for My insurance and the car shop Said they felt like the fire started from the wires under the passenger seat. Of course it was deemed a total loss and now I’m out of car. I hadn’t even had the car a year.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11504315January 29, 2023
UNKNOWN OR OTHER
SOS e call not activated and I’ve called Mercedes numerous times. They can’t get the car to respond they say it’s a communication error on their end however the dealership wants to charge me $300+ to update the software when it’s their issue. Also 2 months before I purchased this car I noticed not only was this one of the recall issues that the dealership supposedly fixed. But from the beginning this vehicle has had nothing but issues. I shouldn’t have to pay out of my pocket for the manufacturer. I had received a complementary 3 months of the mbrace that I didn’t even get to fully use before the sos stopped working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475317July 22, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Back up camera stop working. Putting gear on reverse does not prompt the camera screen. Called Dealer if there is a recall. No recall for this issue and not covered. Read online article that 2018 CLA 250 are effected by this software error(issue). Want to get it fixed because this is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436430October 12, 2021
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Regarding 2018 CLA 45 AMG: On 9-21-21, while I was driving approximately 45 MPH on a 4 lane road, suddenly the car completely shut down. A message simultaneously popped up that the car was disabled and instructed me to look up in manual. Immediately I turned right into the first driveway where the car came to a stop. I was able to restart car and drive home. At that point, the car's total mileage was 17,189. 10-7-21: Deeming the car unsafe to drive, I had the car towed to Mercedes-Benz of Raleigh for a pre-arranged appointment on 10-8-21with service advisor Christopher Moore. After the tech ran numerous tests, he found the ME control unit was faulty and replaced it at no charge. Since I drove it back home, I haven't driven it since.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433044September 15, 2021
COMMUNICATION, ELECTRICAL SYSTEM
The contact owns a 2018 Mercedes-Benz AMG CLA45. The contact received notification of NHTSA Campaign Number: 21V058000 (Communication, Electrical System) however, the part to do the recall repair was unavailable. The dealer was notified of the issue however, the contact was informed that the part was not yet available. The manufacturer was notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431596September 3, 2021
SUSPENSION, STEERING
The contact owns a 2018 Mercedes-Benz CLA250. The contact stated while driving at various speeds, there was a ticking sound coming from the steering wheel. Additionally, there was a knocking sound coming from the front end of the vehicle. The vehicle was taken to the local dealer who diagnosed that the control arms were faulty and needed to be replaced. The control arms were replaced but the failure persisted. The manufacturer was also notified of the failure. The failure mileage was 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427487August 2, 2021
UNKNOWN OR OTHER
Manufacturer has not fixed the outstanding software safety recall in a timely fashion. I have contacted them over 10 times and no one has any idea when the software update will be sent and there is no one they can escalate the issue to. I use the car for work, but I am not allowed to use a car with an outstanding safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415295May 5, 2021
ELECTRICAL SYSTEM, COMMUNICATION
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ CLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V058000 (COMMUNICATION, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF ATLANTA NORTHEAST (1705 BOGGS RD NW, DULUTH, GA 30096, (770) 279-3600) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403589March 17, 2021
WHEELS:RIM
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ CLA250. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE TIRES SLOWLY STARTED TO LOSE AIR. THE CONTACT STATED THAT THE RIMS WERE CRACKED. THE CONTACT STATED THE LOW TIRE PRESSURE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF GREENWICH (261 WEST PUTNAM AVENUE, GREENWICH, CT 06830) WHERE IT WAS DIAGNOSED WITH THE RIMS AND TIRES NEEDING TO BE REPLACED. THE CONTACT REPLACED THE RIMS AND TIRES HOWEVER, THE FAILURE STILL RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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