Mercedes-Benz CLA-Class Complaints (2014)

195 consumer complaints on file.

#10609697July 10, 2014
ELECTRICAL SYSTEM
WHILE DRIVING UNDER NORMAL CONDITIONS THE CAR STALLED WITH NO WARNING. A NUMBER OF DASHBOARD WARNING LIGHTS CAME ON INCLUDING THE PARKING BRAKE, TRACTION CONTROL, ABS, ENGINE, TIRES, AIRBAG, ETC... THERE WAS A RED MESSAGE IN THE INFORMATION DISPLAY THAT READ "SERVICE REQUIRED. DO NOT SHIFT GEARS. VISIT DEALER.", THAT ALTERNATED WITH A YELLOW MESSAGE THAT READ "TRACTION CONTROL INOPERATIVE. SEE OPERATOR'S MANUAL." I WAS ABLE TO COAST CLOSE TO THE CURB TO MOVE OUT OF THE TRAFFIC LANE BUT THE CAR WOULD NOT TURN OVER. A FLAT BED WAS CALLED TO TAKE IT TO THE MERCEDES DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609701July 10, 2014
ELECTRICAL SYSTEM
I JUST PICKED UP MY CAR FROM MERCEDES SERVICE TODAY, 7/10/2014 FOR THE ISSUE DESCRIBED BELOW. IT HAD BEEN IN SERVICE SINCE 7/1/2014. THE SERVICE REPRESENTATIVE SAID THAT IT WAS AN ELECTRICAL ISSUE. ONE PART THEY NEEDED WAS BACK-ORDERED AND UNAVAILABLE FROM MERCEDES SO THE MECHANIC REBUILT THE CONNECTION. THAT STILL DID NOT STOP THE FAULT CODE SO IN CONSULTATION WITH MERCEDES THE SERVICE DEPARTMENT REPLACED ADDITIONAL ELECTRICAL COMPONENTS AND BELIEVED THEY RESOLVED THE ISSUE. THE EXACT SAME INCIDENT OCCURRED TODAY, APPROXIMATELY 30 MINUTES AFTER PICKING THE CAR UP. WHILE DRIVING UNDER NORMAL CONDITIONS THE CAR STALLED WITH NO WARNING. A NUMBER OF DASHBOARD WARNING LIGHTS CAME ON INCLUDING THE PARKING BRAKE, TRACTION CONTROL, ABS, ENGINE, TIRES, AIRBAG, ETC... THERE WAS A RED MESSAGE IN THE INFORMATION DISPLAY THAT READ "SERVICE REQUIRED. DO NOT SHIFT GEARS. VISIT DEALER.", THAT ALTERNATED WITH A YELLOW MESSAGE THAT READ "TRACTION CONTROL INOPERATIVE. SEE OPERATOR'S MANUAL." I WAS ABLE TO COAST CLOSE TO THE CURB TO MOVE OUT OF THE TRAFFIC LANE BUT THE CAR WOULD NOT TURN OVER. A FLAT BED WAS CALLED TO TAKE IT TO THE MERCEDES DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597069June 9, 2014
ENGINE
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ CLA250. WHILE MAKING A LEFT TURN AT AN UNKNOWN SPEED, THE VEHICLE STALLED IN THE MIDDLE OF AN INTERSECTION. THE INOPERABLE POWER WARNING INDICATOR ILLUMINATED DURING THE FAILURE. THE FAILURE OCCURRED SEVERAL TIMES. AFTER EACH FAILURE, THE CONTACT WAS ABLE TO RESTART THE ENGINE AND RESUME NORMAL FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER MULTIPLE TIMES, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE DEALER CONCLUDED THAT NOTHING WAS WRONG WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 5,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588291May 14, 2014
EQUIPMENT ADAPTIVE/MOBILITY, VISIBILITY:REARVIEW MIRRORS/DEVICES
DRIVING ON HIGHWAY AT 70 MPH WHEN I NEARLY CAUSED A COLLISION BECAUSE I ENCROACHED ON ANOTHER CAR'S SPACE IN THE NEXT LANE TO MY LEFT. I BELIEVE THIS WAS DUE TO THE FACT THAT THE CLA250 DRIVER SIDE MIRROR DOES NOT ADEQUATELY COVER THE BLIND SPOT AND DOES NOT PROVIDE SAFE AND EFFECTIVE VIEW OF THE LEFT LANE. THE MIRROR IS ADJUSTED ALL THE WAY OUT BUT CAN ONLY SEE THE QUARTER PANEL OF THE CLA250. DURING MY NEAR-COLLISION, I DID PHYSICALLY TURN MY HEAD AND SHOULDERS TO VIEW THE TRAFFIC ON THE LEFT LANE (THREE LANE HIGHWAY). IT WAS CLEAR. AS I WAS ABOUT TO SWITCH INTO THE LANE 2 SECONDS LATER, ANOTHER CARE WAS ALREADY IN THE SPACE THAT THE CLA250 SIDE MIRROR DID NOT GIVE ME A SECOND OPPORTUNITY TO VIEW. I BELIEVE THIS IS A DEFECT IN DESIGN AND PRESENTS A HAZARDOUS CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588401May 14, 2014
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
CAR COMPLETELY SHUTOFF TONIGHT ON THE HIGHWAY AND LUCKILY I WAS ABLE TO GET PULLED OVER WITHOUT INCIDENT. I HAD NUMEROUS MESSAGES ON THE DISPLAY, INCLUDING "SERVICE REQUIRED, DO NOT SHIFT GEARS, VISIT DEALER" AND "ESP INOPERABLE, SEE OPERATOR'S MANUAL". THE CAR WOULD NOT DO ANYTHING ONCE I PULLED OVER, NOTHING HAPPENED WHEN I TURNED THE KEY, NO NOISES, NOTHING. MB ROADSIDE ASSISTANCE CAME AND TRIED TO JUMP START AND DISCONNECT THE BATTERY TO NO AVAIL. SO, OFF ON THE TOW TRUCK IT WENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585415April 29, 2014
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
WHILE DRIVING THE VEHICLE SUDDENLY THE ACCELERATOR STARTED TO HAVE A DELAYED RESPONSE. PRESSING THE ACCELERATOR WOULD NOT DO ANYTHING FOR BETWEEN 3 TO 5 SECOND AFTER THE CAR WAS STOPPED. AFTER THE DELAY, THE CAR WOULD RESPOND AND WAS DRIVABLE, BUT AFTER EVERY SUBSEQUENT STOP, THE 3 TO 5 SECOND DELAY WOULD RETURN. THIS CONTINUED FOR THE 20 MILES THAT I DROVE TO THE DEALERSHIP TO HAVE THEM LOOK AT THE CAR AND REPAIR IT. I BELIEVE THIS UNRESPONSIVENESS OF THE ACCELERATOR TO BE A DANGEROUS CONDITION AS IT PREVENTED ME FROM BEING ABLE TO DRIVING NORMALLY AND COULD HAVE PREVENTED ME FROM MOVING MY VEHICLE IF IT WAS STOPPED AND A SITUATION REQUIRED IT TO BE MOVED QUICKLY. AT THIS TIME THIS OCCURRED THE FOLLOWING WARNING LIGHTS APPEARED ON THE DASH. THE CHECK ENGINE LIGHT CAME ON. THE ESP WARNING LIGHT CAME ON, THE ESP SYSTEM "OFF" LIGHT CAME ON, AND A MESSAGE STATING THAT "PRESAFE FUNCTIONS WERE UNAVAILABLE" APPEARED ON THE DASH BOARD COMPUTER SCREEN. THIS WAS THE SECOND TIME THIS HAPPENED TO ME. THE FIRST TIME WAS AT THE BEGINNING OF APRIL. I PULLED THE CAR OVER. RESTARTED THE CAR AND THE CONDITION FIXED ITSELF. THIS TIME, RESTARTING THE CAR DID NOT CLEAR THE CONDITION. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583356April 17, 2014
ENGINE, FUEL/PROPULSION SYSTEM
THIS HAS HAPPENED MULTIPLE TIMES STARTING IN JAN. 2014 AND MOST RECENTLY APRIL 15, 2014: COME TO A STOP AT RED LIGHT (OR STOP SIGN) AND WHEN I STEP ON GAS TO GO WHEN LIGHT TURNS GREEN, ETC., NO POWER OR, AT MOST, CAR BARELY COASTS TO SHOULDER OF ROAD. IT DOES NOT SOUND LIKE THE ENGINE ENGAGES. I TURN THE IGNITION OFF AND THEN ON AGAIN AND THE CAR RUNS. THIS HAPPENS WHEN ECO STOP/START FUNCTION IS ON AND ALSO HAPPENS WHEN IT IS OFF. I AM AFRAID TO DRIVE THE CAR BECAUSE THIS HAPPENS WITHOUT WARNING. I COULD BE DRIVING THE CAR FOR A WEEK WITH NO PROBLEM AND THEN IT HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578246April 8, 2014
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL, ENGINE
I HAVE PARTIAL VIDEO IF THIS INCIDENT. INCIDENT OCCURRED AT 991 ODOMETER MILES. AFTER DRIVING APPROX. ~300 MOSTLY CONTIGUOUS, FLAT, RURAL HIGHWAY MILES IN-BETWEEN LINCOLN, NE AND ST. LOUIS, MO (HEADING TO ATLANTA, GA) IN APPROX. 30 WEATHER ON DRY PAVEMENT, THE ENGINE STOPPED PRODUCING ENOUGH ENGINE POWER TO PROPEL THE VEHICLE AT THE 70-75 MPH THAT I WAS TRAVELING. AT APPROX. 60-65 MPH, I APPLIED ADDITIONAL PRESSURE TO THE GAS PEDAL WHICH WAS NOT EFFECTIVE. PUSHING THE GAS PEDAL TO THE FLOOR DID NOTHING EXCEPT, OCCASIONALLY, THE TRANSMISSION WOULD SWITCH QUICKLY IN-BETWEEN THE SAME TWO GEARS, WHICH REGISTERED SLIGHTLY ON THE TACHOMETER BUT DID NOTHING TO ACCELERATE THE VEHICLE OR MAINTAIN SPEED. IT ALMOST FELT AS IF THE TRACTION CONTROL WAS ACTIVATING (BUT MALFUNCTIONING) DESPITE THE GROUND BEING TOTALLY DRY. BY APPROX. 50 MPH I WAS BEING FLANKED AND TAILGATED BY TWO CLEARLY DISGRUNTLED SEMI-TRUCKS AS I TRIED TO PULL OVER TO THE RIGHT. THE VEHICLE SEEMINGLY WOULD MAINTAIN A MAX. OF 35 MPH. UPON RESTARTING THE CAR (NORMAL START), LETTING IT IDLE (NORMAL IDLE), AND THEN ATTEMPTING TO DRIVE TO A SAFER LOCATION, ITS ACCELERATION FELT RESTRICTED AT LOWER RPMS, BUT IT DID BACK UP TO HIGHWAY SPEED AND THE RESTRICTED FEELING ENDED UP BEING TEMPORARY. THE NEAREST DEALER WAS MB OF MARION, IL., APPROX. ANOTHER 200-300 MILES AWAY. ON THE WAY TO THIS DEALERSHIP, THE SAME MALFUNCTION OCCURRED AGAIN ABOUT 50-75 MILES LATER. I WENT THROUGH THE SAME PROCESS AND RESTARTED THE VEHICLE. AT THE MARION, IL DEALER, THE MECHANIC FOUND THE FOLLOWING CODE IN THE COMPUTER: PO29921 - BOOST PRESSURE OF TURBOCHARGER TOO LOW. THE MECHANIC AT THE MARION, IL DEALER AND, LATER, AT ANOTHER DEALER CLOSER TO WHERE I LIVE (MERCEDES OF SOUTH ATLANTA) WAS NOT ABLE TO REPLICATE THIS CODE AND THEREFORE NO REPAIRS HAVE EVER BEEN ATTEMPTED OR MADE. THIS ISSUE HAS NOT RE-OCCURRED HERE IN GEORGIA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575891March 31, 2014
VEHICLE SPEED CONTROL, SERVICE BRAKES
I PURCHASED A NEW NEW NEW MERCEDES CLA-250C AUTOMOBILE LATE SEPTEMBER 2013. IN MID-OCTOBER I EXPERIENCED UN-COMMANDED ACCELERATION TO ABOVE 5500 RPM. THIS CEASED JUST AS I WAS ABOUT TO APPLY BRAKING. THE CAR THEN BEHAVED NORMALLY. *TR ON CHRISTMAS NIGHT I EXPERIENCED UN-COMMANDED BRAKING WHENEVER I BACKED OFF THE ACCELERATOR PEDAL, THE FORCE OF BRAKING BEING PROPORTIONAL TO THE DEGREE OF LIFT-OFF FROM THE ACCELERATOR. I WAS ABLE TO BRING THE CAR TO A COMPLETE STOP WITHOUT TOUCHING THE BRAKE PEDAL. AT THAT POINT I GROUNDED THE CAR. ON JANUARY 7, 2014 I INFORMED MERCEDES-BENZ ABOUT THE ABOVE. I AM PREPARED TO PROVIDE FURTHER INFORMATION REGARDING THE ABOVE EVENTS AND MY CORRESPONDENCE WITH MERCEDES-BENZ USA SHOULD YOU DESIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575226March 27, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ CLA250. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THERE WAS A REDUCTION IN ACCELERATION POWER AS THE 'PRE-SAFE FUNCTIONS NOT OPERABLE' WARNING MESSAGE ILLUMINATED. THE VEHICLE REGAINED NORMAL OPERATION ONCE IT WAS SHUT OFF AND RESTARTED. THIS FAILURE RECURRED FOUR TIMES OVER A TWO MONTH PERIOD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO RESET THE SOFTWARE BUT TO NO AVAIL. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 3,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574797March 25, 2014
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ CLA250. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STATED THAT THE PRE-SAFE FUNCTIONS LIMITED INOPERATIVE, THE ELECTRONIC STABILITY CONTROL, THE ANTI-LOCK BRAKING SYSTEM, AND THE ELECTRONIC STABILITY PROGRAM WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 2,500. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573053March 18, 2014
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, ENGINE
1ST- ON FEB 11TH & 12TH MY 2014 CLA WHICH WAS PURCHASED AT THE MB OF PEMBROKE PINES HAD BEEN TOWED TO THE MB OF POMPANO, FL DEALERSHIP BECAUSE OF THE EPS LIGHTS, "INOPERATIVE" WARNING MESSAGES THAT WERE COMING UP AS WELL AS THE STALLING AND DELAYED ACCELERATION, WHICH I TOOK PHOTOS OF. IT WAS TOWED TO POMPANO FORM MY JOB, MY CAR WAS KEPT AT THE DEALERSHIP FOR 4 DAYS (AS OPPOSED TO THE FEW HRS I WAS TOLD THAT IT WOULD TAKE TO FIX THE COMPUTER ISSUES). NOT ONLY WAS MY CAR IN THE SHOP FOR 3 DAYS, BUT A PART THAT HAD BEEN ORDERED,WHICH MEANS SOMETHING OBVIOUSLY WASN?T FUNCTIONING PROPERLY SO IT HAD TO BE REPLACED. 2ND - I PICKED UP MY VEHICLE ON SAT FEB 15TH FROM THE POMPANO, AFTER GETTING ONTO THE I95 AND DRIVING 2 MINS, THE SAME WARNING SIGNS CAME BACK UP. I EXITED DRIVING 15MPH AND TRYING TO KEEP THE VEHICLE STABLE. MR. MIKE RODRIGUEZ WAS INSTRUCTED TO TEST DRIVE THE VEHICLE, HOWEVER, WHEN HE DID SO THE WARNING SIGNALS WERE GONE. WHY? BECAUSE A SERVICE GUY RESTARTED THE VEHICLE AND DROVE IT INTO THE SERVICE AREA. BEING THAT THE SIGNAL WAS NO LONGER VISIBLE, THE GM SUGGESTED THAT IF THERE WAS EVER A SIGNAL SENT TO THE VEHICLE IT WOULD SHOW UP IN SOME SORT OF READING THEY WERE ABLE TO DO ON THE VEHICLE. WHEN THEY RETURNED, BOTH THE GM AND MR. RODRIGUEZ INFORMED US THAT THE VEHICLE SHOWED THEM THERE WAS NO SIGNAL THAT WAS SENT TO THE VEHICLE ALL DAY. I LITTERALLY JUST SAW IT NOT 30 MINS AGO. WE LEFT & ABOUT 2 MINS FROM MY HOME IN BOCA RATON, THE SIGNAL WAS BACK WITH VENGEANCE! AT THIS POINT I TOOK PICTURES. I PULLED INTO MY DRIVE WAY, BUT THIS TIME I LEFT THE VEHICLE RUNNING. 3RD -ON MARCH 2ND AT AROUND 2:45PM, AFTER ABOUT A WEEK OF HAVING MY VEHICLE BACK, I WAS DRIVING WHEN THE SAME WARNING SIGNS AND ACCELERATION PROBLEMS WERE BACK. I LEFT IT RUNNING WITH ALL THE SIGNALS UP AND IT HAD TO BE TOWED BACK. THIS IS A SUMMARY OF THE INCEDENTS.THIS HAS TO STOP! NOT SAFE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560691January 20, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TODAY I WAS DRIVING IN A PARKING LOT AND APPROACHED THE LIGHT TO EXIT AND MY DASHBOARD LIT UP WITH A PRESAFE SYSTEM FAILURE, SYSTEM IS INOPERATIVE AND MY CAR SLOWED DOWN CONSIDERABLY WHEN I TRIED TO ACCELERATE. I PULLED OVER AND TURNED THE ENGINE OFF AND THEN ON AGAIN AND THE ERROR CLEARED. THIS IS VERY DANGEROUS IF IT HAPPENS ON A HIGHWAY OR WHILE DRIVING ON A CROWDED STREET. I CALLED THE DEALER TODAY AND WAS TOLD IF THE ERROR WAS NOT CURRENTLY ON THE DASH THEY COULD NOT DO ANYTHING. I EXPLAINED THAT THIS WAS UNACCEPTABLE AND THEY NEEDED TO LOOK AT THE CAR. GOD FORBID I AM ON THE HIGHWAY AND IT DISABLED. LAST WEEK MY BROTHER-IN- LAW SAW THE SAME CAR DISABLED IN THE MIDDLE LANE OF THE HIGHWAY. I HOPE MB FIXES THIS PROBLEM FAST BEFORE SOMEONE IS SERIOUSLY HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558798January 7, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ CLA250. THE CONTACT STATED WHILE DRIVING 60 MPH AN EIGHT FOOT PIECE OF MOLDING ON THE RIGHT SIDE OF THE VEHICLE CAME APART. THE CONTACT PULLED OVER AND REMOVED THE MOLDING FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A DEALER. THE CONTACT DID NOT CALL THE MANUFACTURER REGADING THE DEFECT. THE FAILURE MILEAGE WAS 630.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550890November 4, 2013
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
ON SUNDAY, OCTOBER 27, AND TUESDAY, OCTOBER 29, 2013, MY VEHICLE LISTED ABOVE HAD WARNING LIGHTS COME ON THAT STATED, "PRE SAFE, FUNCTIONS LIMITED, INOPERATIVE." IN ADDITION TO THE WORDS, THE ESP AND ABS LIGHTS ILLUMINATED. I TOOK THE VEHICLE TO PENSKE MBZ IN WEST COVINA, CA, ON WEDNESDAY, OCTOBER 30. THEY REPAIRED THE VEHICLE BY DOING A SOFTWARE UPDATE. ON SATURDAY, NOVEMBER 2, 2013, THE CODES RETURNED AND I TOOK THE VEHICLE BACK TO WHERE I BOUGHT IT, ENCINO, CA, MBZ. I WAS TOLD THEY COULD NOT REPLICATE THE CODES AND THEY FOUND NO PROBLEM. THIS IS UNACCEPTABLE! THE VEHICLE IS STILL AT ENCINO MBZ AS THEY ARE TRYING TO REPLICATE THE PROBLEM. WHEN THIS MALFUNCTION OCCURS, THE VEHICLE LOSES POWER AND HAS VERY LIMITED ACCELERATION. IT HAS OCCURRED TWICE ON CITY STREETS AND TWICE ON THE FREEWAY, BOTH IN ECO AND SPORT MODE. ON THE CITY STREETS I AM ABLE TO JUST PULL TO THE CURB. ON THE FREEWAY, IT BECOMES A POSSIBLE LIFE THREATENING EMERGENCY. THERE IS ONLY VERY GRADUAL ACCELERATION, AND AT 65MPH, LIMITED ACCELERATION IS VERY DANGEROUS. THESE FOUR OCCURRENCES HAVE TAKEN PLACE IN LESS THAN A 10 DAY PERIOD AND NO LONG TERM REPAIR HAS YET BEEN ACCOMPLISHED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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