Mercedes-Benz C-Class Complaints (2011)

516 consumer complaints on file.

#11361914September 29, 2020
FUEL/PROPULSION SYSTEM
STOPPED AT GAS STATION TO GET GAS FOR CAR AS SOON I WAS PUMPING GAS I CAN SMELL & SEE GAS FALLING ON THE FLOOR RIGHT BY THE BACK PASSENGER REAR TIRE. WAITED FOR DRY UP. THEN WENT HOME PARKED CAR CAME BACK OUT SAW A PUDDLE OF GAS WAITED FOR DRY UP. WENT UNDERNEATH AND SAW THE RESIDUE THAT IT HAD LEFT BEHIND AND IT LOOK LIKE IT WAS CRACK FROM THE GAS TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360188September 21, 2020
SUSPENSION
TL* THE CONTACT OWNED A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING, THE VEHICLE MADE A RATTLING SOUND, WHILE TURNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT THE REAR SUB FRAME WAS FRACTURED. THE CONTACT WAS INFORMED NOT TO DRIVE THE VEHICLE. THE CONTACT CALLED KEMPTHORN MERCEDES-BENZ DEALER LOCATED AT 1449 CLEVELAND AVE NW, CANTON, OH 44703 AND WAS INFORMED TO BRING THE VEHICLE IN FOR A DIAGNOSTIC TEST. THE FAILURE WAS NOT TAKEN TO THE DEALER. THE CONTACT STATED THAT THE REPAIR PART WAS ON BACK ORDER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS REFERRED NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT SIMILAR VEHICLES WERE RECALLED IN CANADA BUT, NOT IN THE UNITED STATES. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350400August 20, 2020
SUSPENSION
VEHICLE FAILED STATE SAFETY INSPECTION DUE TO CORROSION PERFORATION OF REAR SUSPENSION CROSS MEMBER, A MAJOR REAR SUSPENSION STRUCTURAL COMPONENT. ALSO REFERRED TO AS REAR SUBFRAME (PART NUMBER 207-350-97-02). THE VEHICLE WAS STATIONARY IN DEALER SERVICE BAY WHEN DISCOVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340814July 22, 2020
STRUCTURE:BODY, STEERING, SUSPENSION
REAR SUSPENSION CONTROL ARM RUSTS OFF OF THE SUBFRAME. NO OTHER RUST ON THE CAR. DURING BRAKING THE CAR STEERS HARD TO THE RIGHT ALMOST CAUSING AN ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331485June 29, 2020
FUEL/PROPULSION SYSTEM
MY ENGINE LIGHT JEEP COMING ON WITH A P0456 CODE. REPLACE GAS CAP AND PURGE VALVE CONTROL LESS THEN YEAR AGO. HOWEVER I STILL SMELL GAS WHEN I FILL UP TANK. AFTER IT GOES DOWN TO 3/4 TANK I DON'T SMELL GAS. WHEN IT DROP BELOW HALF TANK THE ENGINE LIGHT COMES ON. SAME THING AS LAST YEAR NOW IT STARTING AGAIN IN JUNE 2020. ONLY HAVE 76000 MILES. DONT DRIVE THANK MUCH. GET SERVICE EVERY YEAR. THEY HAD RECALL FOR E350 BACK IN 2013 HOWEVER MB KEEP TELL ME ITS NOT MY VIN. I THINK THERE IS PROGRAM WITH THE C350 FOR 2011 MODEL TOO. THE LIGHT ALWAYS COME IN WHEN IM DRIVING DOES MATTER IF CITY STREET OR FREEWAY. FIRST TIME 2019. REPAIRS IN JULY. HAPPEN ON 6/3/2020. WAS CLEAR THEN WHEN GASS WENT TO HALF TANK ON 6/28/2020 IT HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328439June 12, 2020
EXTERIOR LIGHTING
COMMON FAULT. BROWN GROUND WIRE. LEFT TAIL LIGHT. BROWN WIRE GETS REALLY HOT. ON CLUSTER SHOWS MESSAGES THAT THE BREAK,TURN SIGNAL, REVERSE FOG LIGHTS ARE OUT. I CHECK AND REMOVE THE PLATE OR LIGHTS HOUSING. LIGHT BULBS SEEMS TO BE FINE. SOMETIMES THE TAIL LIGHT IS COMPLETELY OUT SOMETIMES IT FLICKLES REALLY LOW LIKE THEIR GONNA GO OUT. IT SMELLS LIKE SMOKE AND THE BROWN GROUND WIRE GETS REALLY HOT. IT USUALLY HAPPENS WHEN IM DRIVING IT FOR A LONG PERIOD OF TIME BUT CONSTANTLY TURNING IT ON AND OFF TO GO DO SOMETHING LIKE STOPPING AT THE STORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325258May 20, 2020
ELECTRICAL SYSTEM, STEERING
CAR PARKED,STEERING COLUMN SEIZED. UNABLE TO START IGNITION OR PUT VEHICLE IN GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324172May 11, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT AFTER REFUELING HIS VEHICLE, THERE WAS AN ABNORMAL FUEL ODOR THROUGHOUT THE VEHICLE. THE CONTACT ALSO STATED THAT THE CHECK ENGINE LIGHT FLASHED INTERMITTENTLY WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF JACKSON (455 STEED RD, RIDGELAND, MS 39157) WHERE THE MECHANIC DISCOVERED A CRACK IN THE FUEL LINE THAT NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS ON HIS VEHICLE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHO ASSOCIATED NHTSA CAMPAIGN NUMBER: 12V557000 (FUEL SYSTEM, GASOLINE) WITH HIS FAILURE HOWEVER, HIS VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT ATTEMPTED TO REACH THE MANUFACTURER BUT WAS UNSUCCESSFUL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322396April 27, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
IT WAS MY IPHONE THAT GOT HACKED FIRST, THERE WERE THESE HEAT LASERS STARTED TO TARGET ME, ONE DAY I WAS SLEEPING IN MY CAR, THE CAR WAS PARKED IN A PARKING GARAGE, THE CAR WAS TURNED OFF AND ALL OF A SUDDEN THE CAR JUST STARTED DEFROSTING. YES, MY DEFROSTS CAME ON AND MY WINDOWS BEGIN TO FOG UP. NEXT, I STARTED TO NOTICE THOSE SAME "HEAT LASERS" THAT WERE TARGETING ME FROM MY IPHONE ARE CONSTANT ON MY HEAD AND STOMACH WHILE I'M DRIVING MY CAR. ALSO, A SYMBOL STARTED TO APPEAR ON MY DASHBOARD, LATER DISCOVER IT WAS THE "AUXILIARY BATTERY" ., THEN MY LIGHTS ARE ALWAYS FLICKING, AND WHEN I HAVE THE HEAT OR AIR CONDITION ON, THEY ARE NOT AS COLD OR HOT, THE TEMP WAS BEING TAMPERED WITH, AS IF THE CAR WAS ADJUSTING THE CONTROLS. NOW, A GREEN LIGHT SYMBOL IS CONSTANTLY APPEARING ON MY DASHBOARD, SO THE HACKERS WERE USING MY "AUXILIARY BATTERY" , NOW THEY ARE USING THE "LIGHTS" ON MY CAR TO TARGET ME NOW. YES, THIS HACKER, HACKED AND IS ATTACKING ME WITH SOME TYPE OF LASER WHILE DRIVING MY CAR. THIS HAPPENED FEBUARY 11, 2020 WHEN MY CAR BEGIN TO DEFROST ON ITS OWN. NOW, IM IN THIS NIGHTMARE, AT THE HANDS OF A HACKER TARGETING ME, WITH SOME "HEAT LASERS" I FILED A COMPLAINT WITH THE FBI (INTERNET CRIME COMPLAINT CENTER) BECAUSE OF THE HEAT LASERS, I'VE BEEN EXPERIENCING WHILE DRIVING. I HAVE BEEN TO THE DOCTOR ON SEVERAL OCCASION DUE TO THE 'HEAT LASER TARGETING MY BODY/ORGANS., ON 04/17/2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321947April 22, 2020
FUEL/PROPULSION SYSTEM
MY 2011 C300 SMELLS LIKE GASOLINE INSIDE AND OUTSIDE AFTER I FILL THE TANK. THE SMELL SUBSIDES AFTER THE GAS TANK REACHES ABOUT HALF TANK MARK. DURING MY RESEARCH I CAME ACROSS A FUEL SYSTEM RECALL: NHTSA CAMPAIGN ID NUMBER: 12V557000 / MANUFACTURER CAMPAIGN NUMBER: 2013010004. MY 2011 C300 IS ONE OF THE VEHICLES LISTED. I CONTACTED MERCEDES BENZ CUSTOMER CARE AT 800-367-6372; CUSTOMER CARE STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CURRENT MILEAGE IS 78,381
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319643March 29, 2020
FUEL/PROPULSION SYSTEM
STRONG FUEL ODOR INSIDE CABIN AND AROUND VEHICLE AFTER FUELING. ISSUE STARTED OVER LAST COUPLE OF MONTHS AND ONLY WHEN FUELED TO CLOSE TO FULL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318142March 15, 2020
AIR BAGS
I JUST PURCHARED THE CAR ON 3/14/2020 FROM CARMAX AND THEIR IS A RECALL ON THE AIR BAGS. IF AIR BAGS COME OUT THIER IS METAL THAT CAN COME THROUGH THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315485March 1, 2020
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
VEHICLE CONTINUOUSLY EMITTING GAS VAPORS INSIDE VEHICLE AND LEAKING GAS INSIDE BEHIND AND/OR UNDERNEATH BACK DRIVER SIDE SEAT. VIN (XXXX) REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311991February 28, 2020
ELECTRICAL SYSTEM
ON THURSDAY, FEBRUARY 27, 2020 MY VEHICLE WAS NOT STARTING IN ORDER TO TAKE ME HOME AT 9:40 PM. DUE TO THE FAILURE OF THE ESL IN THE STEERING COLUMN I AM NOW FORCED TO WAIT HERE UNTIL A TOW TRUCK COMES. I DO NOT FEEL SAFE IN THIS LOCATION AND WISH MY VEHICLE WOULD START KNOWING THAT IT HAS THE CORRECT AMOUNT OF VOLTAGE AT THE BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309934February 18, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 MERCEDES BENZ C300. THE CONTACT STATED THAT THERE WAS A STRONG ODOR OF FUEL AROUND THE VEHICLE WHILE THE VEHICLE WAS PARKED IN THE GARAGE. THE CONTACT NOTICED FUEL ON THE GROUND WHEN THE VEHICLE WAS MOVED OUT OF THE GARAGE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302292January 27, 2020
FUEL/PROPULSION SYSTEM
I BEGAN SMELLING GAS IN THE CAB OF THE VEHICLE. AFTER REFUELING, THE VEHICLE WAS LEAKING GAS FROM THE RIGHT SIDE IN THE DRIVEWAY OF MY RESIDENCE AND THE ODOR OF GAS IN THE CAB BEGAN TO INCREASE. MERECEDES PERSONNEL REFUSED TO ACKNOWLEDGE OTHER ISSUES AND WANTED TO BEGIN AT THEIR STARTING POINTS REGARDING REPAIRS. WHEN THIS RECALL WAS ADDRESSED, I WAS INFORMED IT DID NOT APPLY TO MY VEHICLE. AFTER A LENGTHY ELIMINATION PROCESS, WE LEARNED THE FUEL PUMP FLANGE HAD FAILED IN THIS MODEL AS IT HAS IN OTHER SIMILAR MODELS. MERECEDES AT THIS POINT REFUSED TO EXTEND A WARRANTY CONSIDERATION SO I SOUGHT OUT AN INDEPENDENT MECHANIC TO REPAIR IT. NOW MERCEDES IS REFUSING TO REIMBURSE THE COST OF THE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301413January 23, 2020
STEERING
TL* THE CONTACT OWNS A 2011 MERCEDES BENZ C300. THE CONTACT STATED AFTER HER VEHICLE WAS SERVICED AT (MERCEDES-BENZ OF SHREWSBURY 760 BOSTON TURNPIKE, SHREWSBURY, MA 01545) FOR AIR BAG REPLACEMENT. WHILE ATTEMPTING TO START THE VEHICLE THE ENGINE WOULD NOT START AND THE POWER STEERING CEASED. THE VEHICLE WAS INITIALLY DIAGNOSED WITH A REPLACEMENT BATTERY AND AFTER THE REPLACEMENT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR A SECOND DIAGNOSIS WHICH WAS THAT THE STEERING LOCK MODULE WAS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THIS FAILURE. THE FAILURE MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298144January 9, 2020
AIR BAGS
I RECEIVED NOTICE OF AIRBAG RECALLS IN 2016. FINALLY RECEIVED A LETTER FROM MERCEDES BENZ USA STATING THEY HAD AIRBAGS IN SEPTEMBER 2019. (THIS WAS AFTER CALLING DEALER REPEATEDLY REGARDING AIRBAGS AND TOLD THERE WASN'T A SOLUTION YET). TRIED CALLING MERCEDES BENZ DEALER-AUTONATION MERCEDES BELLEVUE WA. COULD NOT GET THRU , COULD NOT LEAVE MESSAGE IT WAS VERY FRUSTRATING. FINALLY CALLED SALES- RECEPTIONIST WALKED BACK TO SERVICE AND I GOT TO SPEAK TO CUSTOMER SERVICE REP. EMAILED MERCEDES BENZ USA ON 10/-5/19 @ 0923. MAIN OFFICE CONTACTED AUTONATION MERCEDES BELLEVUE CALLED ME AND SCHEDULED AIRBAG REPLACEMENT 11/08/19@0900. LEFT MY VEHICLE ALL DAY- DRIVER AND PASSENGER AIRBAG REPLACEMENT. AT 1600 WAS CALLED AND TOLD THEY DIDN'T HAVE AIRBAGS. SO DROVE MY CAR HOME- WITHOUT REPLACEMENT AIRBAGS. WAS TOLD SIRBAGS WERE REORDERED AND THEY WOULD CALL WHEN IN. NO CALL WAS RECEIVED/ CALLED SEVERAL TIMES SPOKE WITH SERVICE REP CHAD, FINALLY WAS RESCHEDULED FOR DECEMBER 2019- WAS CALLED AN HOUR LATER AND CANCELLED. HAVE NOT HEARD FROM THEM SINCE. TO SAY THIS IS DEPLORABLE SERVICE IS AN UNDERSTATEMENT. ONE WEEK AFTER NOVEMBER APPT. RECEIVED A TEXT THAT MY BATTERY SHOWED PROBLEMS- ASKED WHAT PROBLEM NO RESPONSE. FINALLY CALLED AND ASKED AND THEY SAID IT WAS LOW- BUT I HAD IT CHECKED AND IT WAS FINE. I HAVE ALSO EMAILED HEAD COMPANY IN GEORGIA. PLEASE LOOK INTO THIS AND THIS COMPANY. THANK-YOU [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *CC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297396January 6, 2020
FUEL/PROPULSION SYSTEM
WHEN I FILL UP THE CAR WITH GAS, MY CAR SMELLS LIKE GAS INSIDE AND OUT UNTIL IT REACHES ABOUT A HALF A TANK. THIS IS VERY DANGEROUS AND I'VE READ THAT SEVERAL OTHER MERCEDES ARE HAVING THE SAME ISSUE. I'VE CONTACT MERCEDES BUT THEY SAY IT'S NOT ON A RECALL LIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290261December 20, 2019
ENGINE, STEERING
THE ESL STEERING LOCK MALFUNCTIONED. THIS CAUSES THE CAR NOT TO START. I HAD THE AIRBAGS REPLACED DUE TO RECALL ABOUT 3 WEEK SALES EARLIER. THE CAR WAS WORKING PROPERLY THE DAY BEFORE AND THE NEXT MORNING THE CAR WON'T START AND A MESSAGE COMES UP ABOUT REMOVING THE KEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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