Mercedes-Benz C-Class Complaints (2018)

118 consumer complaints on file.

#11446466January 6, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The sunroof on the vehicle jams and either stays partially open or won’t close in the rear completely. I finally got it to close but it will not open again. I know multiple mercedes owners who have this issue with the sunroof and if the sunroof will continue to not lock properly this could be a hazard on the highway if the brackets were to break and the glass slides off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446178January 4, 2022
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
CYLINDER 1 SPARK PLUGS IS DAMAGED DUE TO PISTON DAMAGE, HOLE IN PISTON. IF EXTRA DAMAGE IS FOUND ON TEAR DOWN, COMPLETE ENGINE REPLACEMENT. This is direct from the repair facilities reports. While driving my 2018 C-300 there was smoking out of tail pipe, a rough vibration, hard to control the vehicle and it was starting to lose power. Not a good situation, had to pull over and have vehicle towed to the dealership. Worst part is this is a vehicle used to transport my 5 children to and from school and activities. My 16 year old also drives this vehicle, had he been driving this with this happening to him, the outcome could have been catastrophic. Vehicle has been inspected by 2 facilities; first was a certified Mercedes Benz repair facility and the second was the service dept. of the Mercedes Benz dealership I have serviced at for over 10 years. Mercedes refuses to cover repair costs or even acknowledge the major vehicle malfunction and safety issue this presents. , which is in my view ridiculous as cracked piston is not something that normally happens as the result of normal wear and tear, especially in a 3 year old luxury car. I have read several blogs on this same issue, Mercedesworld.org with over 400K members, reddit.com, benzworld.org, metrisforum.org, and numerous others. Please review these there are numerous people dealing with this and Mercedes is refusing to acknowledge. In addition, our Mercedes Benz service rep said these pistons were changed out in the 2019 model and newer due to these issues, he said he continues to see this issue with these models and advised Mercedes is well aware.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423935July 8, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
To Whom It May Concern, I bought this certified preowned Mercedes Benz, and the recall is open. I have taken the car to the dealership, they deny me from service because its an over the air recall. The Mercedes Benz website clearly states on their letter for consumer that the remedy for this recall can be taken care at the dealership free of charge or an over the air update. Its July and I got the car back in February.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423998July 8, 2021
STEERING, AIR BAGS
While driving in a curved onramp connecting from one street to another the vehicle experienced a complete loss of steering ability which resulted in the vehicle continuing to move straight, off the pavement, and into a wall. The vehicle bounced off of the wall and loss of steering ability continued and the vehicle could not be controlled, crossed the road, went over a guardrail, and down an embankment until it came to a stop (approx 100ft). The vehicle engine never turned off until it came to a stop at which point the vehicle was manually turned off. No airbags deployed. There were no warning lights or signals of failing components prior to the loss of steering. An initial review by the body shop states that the vehicle is a total loss. The vehicle has been meticulously dealer maintained since the time of delivery as a new vehicle. The vehicle is pending inspection by Mercedes-Benz and by the insurance representative. The issue appears to be the same as those recalls described by NHTSA campaign number 18V872000 and/or 18V850000. The vehicle was never included in either of those recall campaigns. The vehicle is available for inspection upon request, but Mercedes-Benz is picking up the vehicle to perform its inspection.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11418320May 24, 2021
ELECTRICAL SYSTEM, COMMUNICATION
The contact owns a 2018 Mercedes-Benz C43 AMG. The contact received notification of NHTSA Campaign Number: 21V058000 (Communication, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414150April 27, 2021
UNKNOWN OR OTHER
MERCEDES-BENZ HASN'T UPDATED THE RECALL ON MY VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413726April 25, 2021
STRUCTURE:BODY, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
DATE: APRIL 13, 2021. MODEL: C300 YEAR : 2018 MILAGE: 16,000. TIME: 2.30 P.M. WHETHER: SUNNY. ROAD CONDITION: SMOOTH PROBLEM: WHILE DRIVING ON 405 SOUTH AT SPEED OF APPROX 65 TO 70 MPH FOR NO APPARENT REASON , THE CAR UDDENLY , UNEXPECTEDLY, AND FORCEFULLY SLAMMED ON THE BRAKES ( 65 TO 0 MPH) IN MATTER OF SECONDS, AND LOCKED ITS WHEELS. LEFT ME STOCK ON THE FWY. THE MOST SCARIEST EXPERIENCE AS YOU DON'T KNOW WHAT IS GOING ON OR WHAT IS GOING TO HAPPEN TO . LUCKILY THERE WERE NO VEHICLES IN MY CLOSE PROXIMITY OR WE COULD HAVE DIED ! THE WARNING SIGNS WERE ON " INOPERATIVE BREAK ASSIST SYSTEM" . THE CARS FORCE WAS SO STRONG THAT NOT ONLY JOLTED MY HEAD BACK AND FORTH, IT CAUSED MY COMPUTER TO FLY FROM THE BACK SEAT AND HIT MY HEAD IN THE FRONT SEAT. I HAD TO REPLACE THE VEHICLES SENSORY RADAR ABOUT FOUR MONTHS AGO BACK IN NOV 2020. I SEE THAT MBZ HAS RECALLED ITS 2019 MODELS AND MANY OTHER MODELS ( SOFTWARE GLITCH THAT CAN SLAM THE BREAK UNEXPECTEDLY). WHY RECALL C300 2019 AND NEWER MODELS AND NOT ALL MODELS WITH THIS DEFECTIVE SENSOR SYSTEM.. IT WILL TAKE THEM 30 MINUTES TO REPROGRAM EACH CARS SOFTWARE, YET, ARE NOT DOING IT AND ENDANGERING THE PUBLIC. WHAT HAPPENED TO ME WAS A VERY SCARY INCIDENT AND HOPE THAT YOU CAN GET THEM TO RECALL MY VEHICLE . I AM SCARED TO DRIVE IT AGAIN AS IT COULD HAPPEN AGAIN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413611April 23, 2021
ELECTRICAL SYSTEM, COMMUNICATION
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V058000 (COMMUNICATION, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT MERCEDES-BENZ OF SAN FRANCISCO (LOCATED AT 500 8TH ST, SAN FRANCISCO, CA 94103, (415) 673-2000) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ## VIN PASSED ## MERCEDES-BENZ 2018 C300A ##*DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413199April 21, 2021
WHEELS
THE VEHICLE HAD A FRONT PASSENGER SIDE CRACKED RIM AND DAMAGED RUN FLAT TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400097March 10, 2021
UNKNOWN OR OTHER
I WAS TOLD THAT THE PRESENT RECALL HAD BEEN REPAIRED. YOU STILL HAVE IT AS AN OPEN RECALL, WITHOUT A PRESENT FIX. HOW LONG DOES IT TAKE TO REMOVE A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341232July 24, 2020
UNKNOWN OR OTHER
THE SUNROOF SPONTANEOUSLY EXPLODED OUT OF NO WHERE. SOUNDED LIKE A SHOTGUN BLAST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291914December 29, 2019
TIRES
I WAS DRIVING ON HIGHWAY 1, AT ABOUT 45 MPH, ON MY WAY TO WORK IN A LIGHT RAIN. I MAY HAVE JUST TRANSITIONED INTO THE #1 LANE OF TRAFFIC AS I WAS ABOUT 500 FEET FROM THE RED LEFT TURN SIGNAL LIGHT WHERE I MAKE MY NORMAL TURN. I JUST REMEMBER MY CAR SUDDENLY HYDROPLANED ACROSS THE DOUBLE YELLOW LINE INTO THE ONCOMING LANES OF TRAFFIC AND HITTING THE OPPOSITE SHOULDER OF THE ROAD. MY CAR ENDED UP IN A DITCH. LUCKILY IT HAPPENED AT ABOUT 0630 IN THE MORNING AND NO ONE WAS INJURED AS THIS IS A BUSY ROADWAY. THE TOW TRUCK DRIVER NOTICED THAT THE CENTER TREAD AREA OF MY TIRES WAS BALD, BUT THE OUTER TREAD STILL HAD TREAD ON IT. I BOUGHT MY CAR BRAND NEW 14 MONTHS AGO FROM MERCEDES. ONLY MY WIFE AND I HAVE DRIVEN IT. THE CAR ONLY HAS 16,000 MILES AND THE TIRES SHOULD NOT BE IN THIS CONDITION. I BROUGHT IT BACK TO MERCEDES AND THE SERVICE MANAGER SAID THEY SEE THIS A LOT WITH THESE TIRES, WHICH SHOULD ONLY LAST 12,000 MILES! THIS IS ABSOLUTE NONSENSE. AND IT DOES NOT MATCH THE TIRE MANUFACTURERS CLAIM ON THEIR WEBSITE. IN THE MERCEDES SERVICE AREA IS A 3D DISPLAY SHOWING HOW LOW TREAD CAUSES HYDROPLANING! I CONTINUE TO DRIVE THIS SAME STRETCH OF ROAD TO WORK. I NOW NOTICED IT IS ACTUALLY ON A SLIGHT INCLINE, AND THERE IS NO AREA WHERE WATER WOULD POOL, CAUSING ME TO HYDROPLANE. I BELIEVE THERE IS A SERIOUS DEFECT IN THESE TIRES. HAD CIRCUMSTANCES BEEN SLIGHTLY DIFFERENT (CLOSER TO BIG TREES, HAD I BEEN GOING FASTER, HAD THERE BEEN PEDESTRIANS, HAD THERE BEEN OTHER CARS ON THE ROADWAY) THIS COULD HAVE BEEN A FATAL OR VERY SERIOUS INJURY COLLISION. CHP & FIRE ARRIVED ON SCENE, BUT I DID NOT REQUEST A POLICE REPORT. THERE IS A RECORD IN THEIR DISPATCH CALL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11287701December 7, 2019
ENGINE
WHEN AT A STOP THE ENGINE WILL NOT RESTART SOMETIMES. I HAVE TO START THE ENGINE MANUALLY. THIS HAS HAPPENED TO ME FOUR TIMES IN 5 MONTHS .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268993October 16, 2019
TIRES
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ C63S EQUIPPED WITH MICHELIN PILOT SPORT TIRES, SIZE: 285/30/ZR19 (NA). THE CONTACT STATED THAT THE FRONT PASSENGER TIRE BLEW OUT WHILE DRIVING 60 MPH. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD WHERE IT WAS TOWED TO MERCEDES-BENZ OF CHANTILLY. THE DEALER STATED THAT THE TIRE WAS NOT COVERED UNDER WARRANTY. THE TIRE WAS REPLACED AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 16,077 AND THE TIRE FAILURE MILEAGE WAS 15,000. THE DOT NUMBER WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257284September 23, 2019
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ C300. WHILE OPERATING THE VEHICLE, THE CONTACT NOTICED A BURNT CRAYON ODOR INSIDE THE VEHICLE. THE ODOR MADE IT DIFFICULT TO BREATHE INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF GOLDENS BRIDGE (321 NY-22, GOLDENS BRIDGE, NY 10526), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244881August 19, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2018 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V850000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF COCONUT CREEK (LOCATED AT 4250 FL-7, COCONUT CREEK, FL 33073, (954)406-1167) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232247July 16, 2019
STEERING
I RECEIVED A LETTER FROM MERCEDES-BENZ USA, LLC IN JANUARY 2019 REGARDING A RECALL INVOLVING A LOCKNUT IN THE STEERING RACK WHICH MIGHT HAVE INTERNAL MATERIAL CRACKS AFFECTING MY MAKE/MODEL/YEAR OF CAR. I HAVE SINCE PERIODICALLY CHECKED THE WEBSITE (WWW.MBUSA.COM/RECALL) FOR A SOLUTION TO REMEDY THIS ISSUE, BUT TO DATE (7/16/19) IT IS STILL LISTED AS AN ON-GOING SAFETY RECALL: "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE." AS THE RECALL LETTER STATES, "IN CERTAIN DRIVING SITUATIONS INVOLVING LOW-SPEED MANEUVERS, LARGE LATERAL FORCES COULD CAUSE THE LOCKNUT TO BREAK. AS A RESULT, THE STEERING COULD FAIL WHICH WOULD INCREASE THE RISK OF A CRASH." IT IS QUITE DISCONCERTING THAT A RECALL WHICH COULD POTENTIALLY HAVE SAID AFFECT HAS STILL NOT BEEN REMEDIED IN OVER 7 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210854May 30, 2019
STEERING
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V850000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SAN DIEGO (4750 KEARNY MESA RD, SAN DIEGO, CA 92111, (858) 295-3136) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202678April 20, 2019
TIRES, WHEELS
CONTINENTAL CONTISPORTCONTACT SSR TIRES SIDE WALL RIP/TEAR (MERCEDES BENZ), THIS IS THE FORTH REPLACED TIRES, COMPLAINED SEVERAL TIMES AND FALLS ON DEATHS EARS. MY CONCERN IF A MAJOR CRASH DO TO THE TIRES THEN WHO IS AT FAULT. REPLACING IT SEVERAL TIMES IS NOT THE ANSWER. TAKING THESE TIRES OFF THE ROAD WILL SAVES LIVES. CAR ONLY HAS 6000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196192April 15, 2019
ENGINE, POWER TRAIN, WHEELS
PURCHASED CAR JULY 2018. A/C LEAK IN AUG 2018 AND MARCH 2019; DEALER LOCATE LEAK. FRONT TIRE BLOWOUT WITHIN 6 MONTHS OF PURCHASE (DEC 2018) TRAVELING ON FREEWAY EVENING TIME APPROX 65 MPH; UNKNOWN REASON . SAME SIDE FRONT TIRE BLOW OUT 4 MONTHS LATER (MARCH 2019) DRIVING LATE EVENING ON A MAIN BOULEVARD TRAVELING 25 MPH AND RIGHT FRONT TIRE SHREDDED; HIT MINOR POTHOLE BOTH FRONT TIRES HAD TO BE REPLACED AND THE CAR ALIGNMENT CORRECTED. 1 MONTH LATER (APRIL 2019) RIGHT REAR TIRE LOOSING PSI EVERY 45 MILES; DEALER COULD NOT DETECT LEAK, POSSIBLE VALVE STEM. SAME VISIT DEALER REPLACED TWO REAR LEAKING SHOCK ABSORBERS AND NOTED RIGHT REAR TIRE HAD UNEVEN WEAR /RECOMMEND REPLACEMENT; TIRES HAVE 21,000 MILES. I WILL HAVE TO RETURN THE CAR TO THE DEALER FOR REPAIR. THE TRANSMISSION HAS A VERY HARD SHIFT WHEN I ACCELERATE MORE THAN MODERATE; THE HARD SHIFT CAUSES THE VEHICLE TO PAUSE AND JAR /JERK ABRUPTLY THAT ALMOST SEEMS LIKE YOU HIT SOMETHING. I HAD REPORTED THE ISSUE WITHIN 7 DAYS OF PURCHASE AND I WAS TOLD AMGS HAVE HARD SHIFTS. WHEN I INSISTED THERE WAS AN ISSUE A SECOND TIME IN MARCH 2019; THE ISSUE WAS ADDRESSED AND I WAS TOLD IT WAS THE COMPUTER SOFTWARE THAT REQUIRED AN UPDATE; THE UPDATE TEMPORARILY CORRECTED THE PROBLEM FOR APPROX 1 MONTH. THE VEHICLE HAS BEEN OUT OF SERVICE FOR APPROXIMATELY 13 DAYS SINCE PURCHASED 9 MONTHS AGO IN JULY 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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