Mercedes-Benz C-Class Complaints (2014)

284 consumer complaints on file.

#11418105May 21, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
On 5/15/2021, I was driving in Phoenix, AZ at about 35-40mph and heard a large bang. Was not sure what happened. Struck nothing. It was dark. The next morning I came out and noticed that the glass panel in front of my panoramic sun roof had completely shattered with a long horizontal fissure. I went to the nearest dealership and was told he has seen this happen before. I asked if it was safe to drive 4.5hrs back to my home city, Las Vegas. He said yes. When I got back I called my MB service representative, described what happened and he said there is a recall coming up 5/21/2021 for that problem. I looked it up online and it is for 2015 C-Class forward. However, my 2014 MB AMG C63 coupe is the exact same model as the 2015 MB AMG C63 coupe. So I’m questioning why my vehicle is not included?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403079March 15, 2021
FUEL/PROPULSION SYSTEM
MY VEHICLE LOSSES POWER AND CAR MOVED INTO (LIMP MODE) DURING THE ACCELERATION PROCESS FOR PASSING, MERGING ONTO FREEWAY, COMING OUT OF A CORNER AND ACCELERATING. UPON DEALER DIAGNOSIS P0002 COMES UP AS HPFP AS THE CAUSE, AND I WAS NOTIFIED AS THIS BEING A COMMON ISSUE WITH THE 1.8L MOTOR IN MY VEHICLE. ALONG WITH TIMING CHAIN, AND TENSIONER. I WAS TOLD THESE ISSUES WHILE DRIVING ARE DIRECTLY RELATED TO CAUSES ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386738January 5, 2021
ELECTRICAL SYSTEM, STEERING
WHILE DRIVING ON 95 HIGHWAY TAKING AN EXIT ( MAKING A RIGHT TURN ROUNDABOUT) THE STEERING WHEEL LOCKED ON ME PREVENTING ME FROM CONTINUING IN THE DIRECTION OF THE EXIT CAUSING ME TO ALMOST CRASH INTO THE METAL RAILINGS; BECAUSE MY WHEELS NOW WHERE LOCKED IN A POSITION THAT WOULD FORCE ME TO CRASH INTO THE RAILINGS HAD I NOT STOPPED. I STOPPED AND TURN THE CAR OFF AND RESTART FOR THE STEERING WHEEL AND SYSTEM TO RESET AND UNLOCK. THIS INCIDENT OCCURRED AROUND 2018 OR 2019. I NOTIFIED MERCEDES OF WHAT HAPPENED AND I RECEIVED NOTIFICATION OF A RECALL ON THE STEERING. I HAD THE RECALL CHECKED ON MY VEHICLE AND THOUGHT IT WAS FIXED. HOWEVER, TWICE IN NOVEMBER 2020 MY CAR WAS STATIONARY WHEN TRYING TO START THE CAR, THE STEERING WAS LOCKED AND THE IGNITION WOULD NOT START. THEN AFTER MAKING SEVERAL ATTEMPTS CAR EVENTUALLY STARTED. I CALLED MERCEDES AND I WAS TOLD OVER THE PHONE BY MERCEDES IT COULD BE MY KEY FAUB. HOWEVER, THIS HAPPENED A 4TH TIME ON DEC 24, 2020, NUMEROUS ATTEMPTS TO START CAR AND CAR WOULD NOT START, STEERING WAS LOCKED. CAR HAD TO BE TOWED TO DEALERSHIP. WAS TOLD BY MERCEDES THERES A FAULT IN THE STEERING LOCK MODULAR. THE ELECTRICAL WIRING IS FAULTY AND THE ENTIRE STEERING MODULAR HAS TO BE REPLACED. THIS IS A MAJOR SAFETY ISSUE, AND CAN CAUSE ACCIDENTS WHEN IT MALFUNCTIONS WHILE DRIVING. I ASKED ABOUT THE RECALL THAT WAS ON THE STEERING AND WAS TOLD THE RECALL ADDRESSED A DIFFERENT ISSUE WITH THE STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372847November 3, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF CLEAR LAKE (500 GULF FWY S, LEAGUE CITY, TX 77573; (281) 554-9100) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372423October 30, 2020
ELECTRICAL SYSTEM
THE ANTI THEFT SYSTEM FAILED AFTER 59,000 MILES, LOCKE THE STEERING WHEEL AND WON'T ALLOW THE CAR TO START. MERCEDES CHARGES 1,800 DOLLARS TO REPLACE IT.. NEEDS TO BE RECALLED VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363363October 8, 2020
STEERING
STEERING WHEEL WILL NOT GO UP OR DOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362430October 2, 2020
UNKNOWN OR OTHER
THE DRIVERS DOOR HANDLE BROKE WHILE SIMPLY TRYING TO OPEN THE DOOR TO EGRESS THE VEHICLE, I TOOK IT TI THE DEALERSHIP AND WAS INFORMED THAT THE DOOR HANDLE USED TO EGRESS THE VEHICLE WAS CALLED "TRIM" AND NOT CONSIDERED A SAFETY CONCERN. ALSO, I DISCOVERED THAT THE DOOR HANDLE WAS MADE OF PLASTIC. I WROTE TO THE MANAGER OF THE DEALERSHIP AND THE CEO BRINGING IT TO THERE ATTENTION AND WAS TOLD BY THE CUSTOMER SERVICE REP FOR MERCEDES BENZ AMERICA "YOUR CONCERNS WERE DULY NOTED". I WAS CHARGED $1,217.28 TO HAVE THE BROKEN "TRIM" REPLACED WITH MORE CHEAP PLASTIC PARTS......ONE SHOULD HAVE A REASONABLE EXPECTATION OF SAFELY EGRESSING THE VEHICLE USING THE [XXX] DOOR HANDLE !! PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360709September 23, 2020
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
CABIN FILLS UP WITH FUEL SMELL, VISIBLE LEAK UNDER FUEL TANK AND BY THE FRONT LEFT TIRE. LEAK AND SMELL OCCURS BOTH IN MOTION AND STATIONARY/IDLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360128September 21, 2020
ELECTRICAL SYSTEM
STEERING LOCKS UP/KEY FOB IN IGNITION SAYS "REMOVE KEY" WITH NO START. EIS/ESL FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360324September 21, 2020
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
SUDDEN LOSS OF POWER WHILE TRYING TO ACCELERATE,ENGINE LIGHT COMES ON AND CAR GOES INTO LIMP MODE. CODE P002. CAR HAS 44450 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354673September 11, 2020
AIR BAGS
2014 MERCEDES BENZ C300. CONSUMER WRITES IN REGARDS TO CONCERNS WITH THE PASSENGER SIDE AIRBAG. *LD THE CONSUMER STATED NUMEROUS CALLS AND ATTEMPTS WERE MADE TO HAVE THE RECALL REPAIR COMPLETED TO NO AVAIL. THE VEHICLE WAS INVOLVED IN AN ACCIDENT ON THE DRIVER'S SIDE; THE AIRBAGS DID NOT DEPLOY. THE VEHICLE WAS TOTALED. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11354153September 10, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ C240 N/A. THE CONTACT STATED THAT HER SON WAS INVOLVED IN A CRASH WITH ANOTHER VEHICLE RUNNING A RED LIGHT. THE OTHER VEHICLE CRASHED INTO THE PASSENGER SIDE DOOR. THE AIR BAGS TO BOTH PASSENGER AND DRIVER'S SIDE DOORS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS ABLE TO BE DRIVEN FROM THE SCENE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT TOOK TWO MONTHS TO REPAIR THE VEHICLE WITH THE PASSENGER SIDE DOOR NEEDING TO BE REPLACED. THE DEALER AND THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 65,000. INVALID VIN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11352388August 31, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED FLETCHER JONES MOTORCARS (3300 JAMBOREE RD, NEWPORT BEACH, CA 92660; (949) 718-3000) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351084August 25, 2020
AIR BAGS
THE COMPANY HAS NOT BEEN ABLE TO FIX THE AIRBAGS OF MY CAR BECAUSE OF THE PART IS NOT AVAILABLE IN THE LOCAL DEALERSHIP. THIS IS MY SECOND COMPLAIN TO THE NHTSA. MY FIRST WAS IN 2018. IT IS SAD THAT A SAFETY ISSUE BY THE COMPANY IS NOT BEEN TAKEN CARE BY THE COMPANY EVEN AFTER 2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350277August 19, 2020
AIR BAGS
TAKATA PASSENGER AIR BAG RECALL HAS STILL NOT BEEN RESOLVDD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344291August 10, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344258August 10, 2020
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING
I CAN'T BELIEVE I EXPERIENCED THAT .. MY CAR ALL OF THE SUDDEN JERKED ON THE FREEWAY AND STARTED SHAKING . I SERIOUSLY THOUGHT WE HAD AN EARTHQUAKE .. THEN IT ACCELERATED AND THE NEXT THING YOU KNOW I'M GOING 25 MILES AND HOUR .. SO GLAD I WAS NEAR AN EXIT I PUT THE CAR IN NEUTRAL ROLLED DOWN THE HILL , MADE A TURN AND SHUT IT OFF .TOOK ME A MINUTE TO GATHER MYSELF .. WHAT IF I WAS IN A MIDDLE LANE ? WHAT IF SOMEONE COULDN'T PRESS THE BREAKS IN TIME🤦🏻‍♀️🤯😡...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343448August 5, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES BENZ C300. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF ATLANTIC CITY (6623 E BLACK HORSE PIKE, EGG HARBOR TOWNSHIP, NJ 08234, (609) 645-9000), AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341289July 24, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V627000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. MERCEDES-BENZ OF FORT LAUDERDALE (2411 S FEDERAL HWY, FORT LAUDERDALE, FL 33316) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341202July 23, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE MANUFACTURER NOR THE DEALER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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