Mercedes-Benz C-Class Complaints (2012)

588 consumer complaints on file.

#10993019June 3, 2017
ELECTRICAL SYSTEM
THE BLOWER OF THE CLIMATE CONTROL DOES NOT WORK WHEN THE CAR IS PARKED OUTSIDE IN THE SUN. AS A RESULT THE CAR AIR CONDITIONING SYSTEM IS IMPACTED WITH THE RISE IN TEMPERATURE. WHEN THE CAR IS PARKED IN THE GARAGE OR IN SHADE, THE BLOWER AND AIR CONDITIONING SYSTEM WORKS FINE. IT APPEARS THAT THERE IS A SHORT CIRCUIT AS A RESULT OF HIGH TEMPERATURE WHICH PREVENTS THE BLOWER / AIR CONDITIONER FROM OPERATING. PLEASE CHECK IF THIS IS A SAFETY RECALL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992425May 31, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MERCEDES BENZ OF TAMPA FLORIDA DEALER WAS CONTACTED AND STATED THAT THERE HAD BEEN NO INCIDENCES IN WHICH THE AIR BAG FAILED DURING A REPORTED CRASH. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THEY HAD NOT SERVICED THIS YEAR, MAKE, AND MODEL VEHICLE AS OF YET. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992096May 29, 2017
SEAT BELTS
WHENEVER A PASSENGER IS SEATED IN THE REAR SEAT (EITHER SIDE) AND THE CAR IS BRAKED OR EXPERIENCES A BUMP IN THE ROAD, THE SEAT BELT LOCKS AND STARTS TO TIGHTEN THEREAFTER WITH A RATCHETING SOUND EACH TIME THE PASSENGER MOVES EVEN A LITTLE BIT. THIS TIGHTENING CONTINUES UNTIL THE PASSENGER STARTS SUFFOCATING FROM THE PRESSURE. WHEN THIS HAPPENS, THE ONLY OPTION IS FOR THE PASSENGER TO UNBUCKLE THE SEAT BELT AND START OVER. BUT THEN THE PROCESS REPEATS ITSELF. MY FAMILY MEMBERS NOW EITHER REFUSE TO RIDE IN THE BACK SEAT OR THEY DO NOT BUCKLE THE SEATBELT AND HOLD IT IN THEIR HAND INSTEAD. OBVIOUSLY THIS IS A SAFETY ISSUE THAT COULD RESULT IN SERIOUS INJURY IN CASE OF AN ACCIDENT. I HAVE TAKEN THE CAR TO 2 DIFFERENT DEALERS ON 4 OCCASIONS BUT EACH TIME THEY HAVE TOLD ME THAT THE SEAT BELTS ARE WORKING AS DESIGNED. I HAVE ASKED OWNERS OF 2 OTHER MERCEDES CARS OF SIMILAR MAKE AND MODEL AND THEY HAVE ASSURED ME THAT THIS PROBLEM DOES NOT HAPPEN IN THEIR CARS. I HAVE ESCALATED THIS ISSUE TO MERCEDES DIRECTLY BUT THEY HAVE REDIRECTED ME TO ONE OF THE DEALERS AND NOW I CAN'T EVEN GET THEM OR THE DEALER TO RESPOND TO MY EMAILS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985872May 15, 2017
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL, NO REPAIR ON 2012 C250 MERCEDES AND NO ESTIMATE ON WHEN THEY WILL HAVE PARTS TO REPAIR. ISN'T IT DANGEROUS TO DRIVE THIS CAR WITH A PASSENGER IN FRONT SEAT? WHAT IS MY RECOURSE? ALSO ENGINE LIGHTS COMES ON AND SENSORS HAVE BEEN CHANGED AND MECHANIC DOES NOT KNOW WHAT ACTUAL PROBLEM IS/ COULD THIS JUST BE A BAD FUSE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985881May 15, 2017
AIR BAGS
TAKATA RECALL NOT REMEDY AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985525May 13, 2017
AIR BAGS
TAKATA RECALL! I TOOK MY 2012 MERCEDES IN FOR ITS MAINTENANCE . AT THIS TIME, I WAS APPROACHED AND TOLD THAT MY CAR WAS ON THE RECALL LIST DUE TO AIRBAGS. AT THIS TIME, I WAS INFORMED OF THE SAFETY ISSUE AND I WAS SEVERELY CONCERNED FOR MY 17 YEAR OLD DAUGHTER. THIS WAS HER CAR! I WAS TOLD THERE WAS NOT A FIX. THAT I COULD TAKE THE RISK OF MY DAUGHTER BEING SEVERELY INJURED. WOW!! LET ME ASK YOU WHAT YOU WOULD HAVE DONE! I THEN OUT OF FEAR, TRADED MY 2012 MERCEDES IN. TOOK A HUGE LOSS AND BOUGHT HER A NEWER VEHICLE. HER OTHER CAR WAS PAID OFF. I HAD TO PUT A DORK PAYMENT ON YET ANOTHER CAR WITH A 2 YEAR FINANCE. WHY SHOULD I BE HELD ACCOUNTABLE! I DIDN'T PUT THE AIRBAGS IN THE CAR. I THOUGHT AS A MOTHER, I WAS PURCHASING A SAFE RELIABLE CAR FOR MY DAUGHTER. I'M OUT $32,000 ... WHO'S GOING TO JUSTIFY THIS? WHY SHOULD I HAVE TO EAT THIS COST! I DON'T THINK SO! I NEED TO BE REIMBURSED THE DIFFERENCE IT WOULD HAVE COST TO REPLACE AIRBAGS. WHY SHOULD THE MERCEDES DEALER BE ABLE TO PROFIT OFF ME AS WELL? THEY WILL FIND A WAY TO FIX THE AIRBAGS THEN TURN AROUND & SELL THE CAR @ THE USUAL JACKED UP COST. THIS IS NOT FAIR! SOMEONE BEST FIND THE ANSWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984488May 9, 2017
EXTERIOR LIGHTING
RECEIVED MESSAGE TO CHECK LEFT TAIL LIGHT, BRAKE LIGHT, BACK UP LIGHT AND TURN SIGNAL. I PURCHASED NEW BULBS TO REPLACE. WHEN I PULLED OUT THE BULB CARRIER, I NOTICED THAT THE AREA NEAR THE WIRING HAD MELTED AND THERE WAS DISCOLORATION. I CAN'T EVEN REMOVE THE PLUG HOUSING FROM THE CARRIER BECAUSE OF THE DAMAGE. I NOTICED THAT THERE WAS A RECALL IN OLDER MODELS FOR THE SAME EXACT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984513May 9, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983783May 5, 2017
SERVICE BRAKES
BRAKE FAILURE. DRIVING VEHICLE ON HIGHWAY WITH A 75 MPH SPEED LIMIT. WHEN I ATTEMPTED TO BRAKE VEHICLE, I FOUND I DID NOT HAVE ANY POWER BRAKES. BRAKE PEDAL WAS HARD. PRESSING THE BRAKE PEDAL AS HARD AS I COULD DID NOT DO ANYTHING TO SLOW DOWN MY VEHICLE. I DID NOT HAVE ANY ABILITY TO SLOW DOWN VEHICLE. TO AVOID A COLLISION, I PUT THE VEHICLE IN NEUTRAL, AND DOWN SHIFTED GEARS. NO ALARMS, OR VISUAL INDICATORS CAME ON TO INDICATE A PROBLEM EXISTED. CAR TOWED TO THE MERCEDES BENZ AUTHORIZED DEALERSHIP I HAVE ALWAYS HAD MY CAR SERVICED AT. BRAKE BOX SITTING BEHIND THE MOTOR HAD BROKE. NO SENSIRS OR FAULT US ASSOCIATED WITH THE BRAKE BOX. VISUAL CHECK OF THE BRAKE BOX IS. IT ON ANY MAINTENANCE CHECKLIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980072April 24, 2017
ENGINE
TIMING CHAIN ON THE VEHICLE STRETCHES OUT OVER TIME. THIS CAUSES THE VEHICLE TO NOT START PROPERLY AND CAN SNAP WHILE DRIVING AND STOP THE CAR IN THE MIDDLE OF TRAFFIC AND DRIVING. THERE IS NO SERVICE RECOMMENDATION FOR THE TIMING CHAIN AND USUALLY STARTS GIVING TROUBLE AFTER THE VEHICLE'S WARRANTY HAS EXPIRED. I HAVE NOT HAD MY CAR STOP IN TRAFFIC BUT THERE ARE MANY COMPLAINTS ON THE MERCEDES BENZ FORUMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979674April 20, 2017
AIR BAGS
TAKATA RECALL MERCEDES SENT OUT A RECALL NOTICE FOR THE PASSENGER SIDE AIRBAG BUT CLAIMS THEY DO NOT HAVE REPLACEMENT FOR IT IN STOCK AND DOESN'T KNOW WHEN THEY'RE GETTING THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978538April 14, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. WHILE ATTEMPTING TO START THE VEHICLE, THE CONTACT NOTED A CHOKING AND KNOCKING SOUND IN THE ENGINE. THE CHECK ENGINE INDICATOR ALSO ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CAM SHAFT TENSIONER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CHECK ENGINE INDICATOR DID NOT ILLUMINATE THIS TIME. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE CAM SHAFT TENSIONER ON THE OTHER SIDE OF THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ATTEMPTED TO NOTIFY THE MANUFACTURER, BUT THE CONTACT WAS PLACED ON HOLD FOR 1.5 HOURS AND THEN DISCONNECTED. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971635April 10, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. UPON STARTING THE VEHICLE, A RATTLING NOISE WAS HEARD COMING FROM THE ENGINE AND THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH A CAM SHAFT ISSUE, AND THE TIMING CHAIN AND SPROCKETS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THERE WAS A RECALL, BUT THE VEHICLE YEAR WAS NOT INCLUDED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971187April 7, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT DID NOT RECEIVE A RECALL NOTIFICATION; HOWEVER, THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969769March 31, 2017
ENGINE
TL* THE CONTACT OWNED A 2012 MERCEDES-BENZ C250. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE RUNNING, SMOKE SUDDENLY APPEARED UNDER THE HOOD AND FLAMES WERE PRESENT UNDER THE VEHICLE THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,572. UPDATED 06/01/17*LJ UPDATED 09/18/2017*JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10968622March 27, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967769March 22, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) FOR THE FRONT PASSENGER INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967042March 19, 2017
AIR BAGS
TAKATA RECALL WE DO NOT KNOW IF THE BAG WILL MALFUNCTION TO THE DETRIMENT OF THE PASSENGER. FOR AN AVERAGE CONSUMER, THERE IS NO WAY TO TEST THAT. AS A RESULT, THE CAR CANNOT BE DRIVEN WITH A PASSENGER SEAT OCCUPIED, AND SINCE THIS IS A 4 DOOR CAR, THE INTENT IS TO HAVE MULTIPLE PASSENGERS. THE MANUFACTURER JUST PROVIDED A RECALL NOTICE (RECEIVED BY US MAIL 3/18/2017 AFTER BEING NOTIFIED BY TAKATA IN JANUARY 2017. MERCEDES SHOULD HAVE HAD A SOLUTION READY (LOANER VEHICLES OF SIMILAR CLASS) FOR THE AFFECTED OWNERS. IT IS NOT ACCEPTABLE TO BE PUT AT RISK FOR THE 3-4 YEARS THAT THEY KNEW THAT THE VEHICLE CONTAINED TAKATA AIRBAG, 3 MONTHS SINCE FORMALLY NOTIFIED BY TAKATA AND THEN STILL NOT HAVE A SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966397March 16, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966024March 15, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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