Mercedes-Benz C-Class Complaints (2011)

516 consumer complaints on file.

#11034346October 18, 2017
AIR BAGS
THERE IS A FEAR THAT SOME DAY I WILL BE DRIVING DOWN THE ROAD AND THAT BAG MAY HAVE TO GO OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034373October 18, 2017
AIR BAGS
TAKATA RECALL IT'S BEEN OVER A YEAR SINCE THE TAKATA AIRBAG RECALL WAS IDENTIFIED AND MERCEDES BENZ STILL DOES NOT HAVE A SOLUTION OR ESTIMATED TIME WHEN THE REPAIRS WILL BE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033967October 17, 2017
AIR BAGS
MY AIRBAG WARNING LIGHT KEEPS COMING ON. MY COMPLAINT INVOLVES 2 RECALL NOTICES I RECEIVED ON THE MERCEDES BENZ 300C CLASS WHICH HAS DEFECTIVE TAKATA AIR BAGS ON THE PASSENGER AND THE DRIVER'S SIDES THAT COULD POTENTIALLY KILL. MERCEDES USA SAID IT WILL NOT HAVE AIRBAGS TO REPLACE IN MY CAR UNTIL LATE 2018 FROM NHTSA. MERCEDES BENZ'S RESPONSE IS THAT NO ONE HAS YET DIED IN ONE OF ITS VEHICLES DUE TO TAKATA AIRBAGS. MERCEDES HAS DIRECTED VICTIMS OF THESE DEFECTIVE AIRBAGS TO THE NHTSA NATIONAL HIGHWAY AND SAYS THE BAGS WILL NOT BE AVAILABLE TO REPLACE UNTIL LATE 2018 WHEN NHTSA RELEASES THEM. I'VE ALREADY WAITED AND RISKED MY LIFE FOR MORE THAN A YEAR, ACTUALLY 4 YEARS. MERCEDES COULD CARE LESS. MY REQUEST IS THAT MERCEDES RETURN THIS CAR FOR THE SIMPLE FACT THIS CAR IS A 2011. IT WAS WIDELY REPORTED IN THE WALL STREET JOURNAL AND OTHER NEWS OUTLETS THAT HONDA AND TAKATA FOUND OUT THE BAGS WERE DEADLY AND DEFECTIVE AS FAR BACK AT LEAST AS 2001, HOWEVER, KEPT IT UNDER WRAPS. MERCEDES KNEW WHEN IT MADE THE DECISION TO PURCHASE THESE AIR BAGS AND INSTALL THEM INTO LATER MODEL VEHICLES, PROBABLY AT DRASTIC DISCOUNTS, THAT THE DEFECTIVE BAGS WERE NO GOOD AND WORSE POTENTIALLY DEADLY. ALREADY PEOPLE HAD DIED FROM THESE AIRBAGS. I DON'T WANT TO BE THE FIRST ONE TO DIE IN A MERCEDES DUE TO THESE AIRBAGS. I JUST HEARD BACK FROM THE NATIONAL TRANSPORTATION SAFETY BOARD, WHO SAID THAT MERCEDES IS MISINFORMING CONSUMERS. IT DOES NOT HAVE AIRBAGS THAT WILL BE RELEASED IN 2018. I CAN SEND YOU THE LETTER FROM MERCEDES DECLINING TO TAKE THE CAR BACK AND FROM NTSB REFERRING ME TO YOU. I WANT MY MONEY BACK. IT'S THE BIGGEST FLEECE OF AMERICAN CONSUMERS I HAVE EVER SEEN. ALL I HAVE IS A LETTER FROM MERCEDES DECLINING TO TAKE ITS CAR BACK, A PICTURE OF THE WARNING AIRBAG LIGHT THAT COMES ON THE DASH BOARD AND A LETTER FROM NTSB. I CAN MAIL THESE TO YOU IF YOU NEED THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031128October 3, 2017
AIR BAGS
2011 MERCEDES-BENZ 300C. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO COMPLETE THE RECALL REPAIR. UPDATED 10/03/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030861October 2, 2017
FUEL/PROPULSION SYSTEM
THERE APPEARS TO BE IS A CRACK ON THE FUEL FILTER. THIS CRACK HAS RESULTED IN A FUEL LEAK, INCREASING THE RISK OF A FIRE. THE TOP OF THE FUEL SENDING UNITS ARE LEAKING. HIGH FUMES ODOR INSIDE AND OUT OF THE VEHICLE BOTH WHEN IT IS STATIONARY AND IN MOTION REGARDLESS IF IT'S ON THE HIGHWAY, TURNING OR CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030425September 28, 2017
AIR BAGS
TAKATA RECALL- ITS BEEN MORE THAN 1 YEAR SINCE THE RECALL AND THE MERCEDES BENZ DEALERSHIP IS STILL NOT ABLE TO REPLACE THE FRONT AND PASSENGER AIRBAGS. I DRIVE THIS CAR DAILY... I DON'T THINK THE CONSUMER SHOULD RISK THEIR LIFE IF THERE IS A FAULTY AIRBAG. THERE SHOULD BE SOME OTHER TYPE OF ARRANGEMENTS TO REPLACE THESE FAULT AIRBAGS BY NOW?! THE RECALL NOTICES ARE: 16V081 & 16V363
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11029917September 26, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. WHILE DRIVING 20 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE "CHECK AIR BAGS" MESSAGE APPEARED. THE VEHICLE STALLED AND LOST POWER. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED BACK TO THE CONTACT'S RESIDENCE. THE LOCAL DEALER (PARK PLACE MOTORCARS MERCEDES-BENZ DALLAS, 6113 LEMMON AVE, DALLAS, TX 75209, 214-526-8701) INFORMED THE CONTACT THAT HE COULD NOT SCHEDULE AN APPOINTMENT BECAUSE THEY DID NOT HANDLE AIR BAG REPAIRS. THE CONTACT WAS INFORMED THAT PARTS WERE UNAVAILABLE AND THAT HE WOULD RECEIVE A LETTER FROM THE MANUFACTURER WHEN PARTS ARRIVED FOR THE TWO OPEN NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THEY EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR AND RECEIVED THE RECALL NOTIFICATION IN APRIL OF 2016. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025010September 22, 2017
AIR BAGS
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). MERCEDES NOTIFIED ME IN WRITING THAT OUR FRONT DRIVER AND PASSENGER AIRBAGS WERE DEFECTIVE OVER A YEAR AGO IN JUNE, 2016. I THINK IT IS SCANDALOUS THAT MERCEDES HAS NOT REPAIRED THIS DEFECT IN OVER 15 MONTHS. WHAT CAN I DO TO FORCE MERCEDES TO FULFILL THEIR OBLIGATIONS SURROUNDING THIS RECALL? [XXX] *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022551September 10, 2017
STEERING
STEERING COLUMN LOCK FAULTY EIS/ESL CAR WON'T START NUMEROUS COMPLAINTS FROM OTHERS OWNERS. WENT ON BREAK TOOK NAP IN CAR COME BACK 1 HOUR LATER WON'T START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021972September 6, 2017
EXTERIOR LIGHTING
2011 MERCEDES BENZ C300. CONSUMER WRITES IN REGARDS TO EXTERIOR LIGHT SAFETY RECALL. *LD THE CONSUMER REQUESTED A STAUS REPORT FOR ODI NUMBERS 10983063 AND 10984235. UPDATED 09/06/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021296September 3, 2017
AIR BAGS
TAKATA RECALL--MY 2011 MERCEDES BENZ C300 HAD RECALLS FOR DRIVER AND ALSO PASSENGER AIRBAGS ON 2/11/16 AND 5/23/16 RESPECTIVELY. CURRENTLY THERE ARE NO REPLACEMENT AIRBAGS AVAILABLE. THANK GOODNESS, MY VEHICLE HAS NOT BEEN INVOLVED IN AN ACCIDENT THAT DEPLOYED THE AIRBAGS. BUT, I DON'T FEEL SAFE IN THE VEHICLE AS THE DEPLOYMENT OF THE AIRBAGS COULD CAUSE DEATH OR SERIOUS INJURY FOR THE DRIVER AND/ OR THE PASSENGER. AS MY CAR IS NOW 6 1/2 YRS OF AGE, I DECIDED TO TRADE IT IN ON A NEW VEHICLE. I WAS GIVEN VERY BAD NEWS THAT BECAUSE THERE WAS NO FIX FOR THE AIRBAGS, I WOULD GET A VERY LOW OFFER FOR MY TRADE IN. IN FACT, THE DEALERSHIP REALLY DIDN'T WANT MY CAR AS A TRADE AT ALL!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018744August 21, 2017
ELECTRICAL SYSTEM
STEERING WHEEL LOCK MECHANISM FAILURE. IT KEEPS THE CAR FROM STARTING. MY LOCAL DEALER STATED THIS IS A COMMON FAILURE IN MERCEDES. AND THAT THERE SHOULD BE A RECALL ON THESE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013794August 8, 2017
AIR BAGS
TAKATA RECALL INCOMPLETE.NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION> 16V081 RECALL DATE: FEBRUARY 11, 2016 MANUFACTURER RECALL NUMBER: 2016020003 SUMMARY: CERTAIN MERCEDES-BENZ VEHICLES AND ONE FCA MODEL ARE EQUIPPED WITH DRIVER-SIDE FRONT AIRBAGS PROVIDED BY THE SUPPLIER TK HOLDINGS INC. ("TAKATA"). ON JANUARY 25, 2016 TAKATA FILED A DEFECT INFORMATION REPORT WITH NHTSA ANNOUNCING A POTENTIAL DEFECT IN SOME OF THE SUBJECT INFLATORS. BASED UPON TAKATA'S INFORMATION TO DATE, TAKATA IS AWARE OF FOUR TEST RUPTURES IN BALLISTIC TESTS OF NON-DESICCATED PSDI-5 INFLATORS. TAKATA IS NOT AWARE OF ANY FIELD INCIDENTS IN WHICH A PSDI-5 INFLATOR HAS RUPTURED, EITHER DESICCATED OR NON-DESICCATED. TAKATA IS TAKING THIS ACTION IN AN ABUNDANCE OF CAUTION, TO ADDRESS ALL OF THE SUBJECT NON-DESICCATED PSDI-5 AIR BAG INFLATORS, DUE TO THE SIMILARITIES OF DESIGN AND MANUFACTURING CHARACTERISTICS FOR THIS TYPE OF INFLATOR USED IN THE U.S. MARKET. DAG IS NOT AWARE OF ANY FIELD INCIDENTS WITH THE SUBJECT TAKATA PSDI-5 INFLATORS. HOWEVER, BASED ON THE INFORMATION ABOVE AND IN AN ABUNDANCE OF CAUTION, DAG WILL CONDUCT A VOLUNTARY RECALL OF THE VEHICLES EQUIPPED WITH SUBJECT TAKATA PSDI-5 INFLATORS IN THE UNITED STATES AS IDENTIFIED BY TAKATA IN THE DEFECT INFORMATION REPORT. SAFETY RISK: ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATORRUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULTIN INJURY OR DEATH TO VEHICLE OCCUPANTS. REMEDY: ONCE PARTS ARE AVAILABLE CUSTOMERS WILL BE SENT A LETTER ASKING THEM TO GO TO AN AUTHORIZED MERCEDES BENZ DEALER WHO WILL REPLACE THE DRIVER SIDE FRONT AIRBAG OF THE POTENTIALLY AFFECTED VEHICLES. RECALL CAMPAIGN 2016020003 OWNERS MAY CONTACT MERCEDES-BENZ AT 1-877-496-3691. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012540August 3, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (ALEXANDRIA MERCEDES IN ALEXANDRIA, VA) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004072July 10, 2017
AIR BAGS
AIR BAGS HAVE NOT BEEN REPLACED ALTHOUGH I CALL REGULARLY TO FIND OUT WHEN REPLACEMENTS ARE AVAILABLE. I LIVE IN A HOT AND HUMID CITY, SO GETTING THE REPLACEMENT IS VITAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002719July 2, 2017
UNKNOWN OR OTHER
HEAT AND AC AIR SENSOR KEEPS GOING OUT EACH YEAR . LAST TWO YEARS THEY REPLACED IT . AC RUMBLE IN HOT WEATHER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001842June 28, 2017
AIR BAGS
TAKATA RECALL... I CAN'T SEEM TO FIND AN AUTHORIZED MERCEDES DEALERSHIP HERE IN HAWAII THAT HAS THE PARTS TO FIX MY RECALL. I'M AM PREGNANT AND HAVE CHILDREN AND WANT THIS FIXED. I DON'T WANT TO WAIT UNTIL SOMETHING HAPPENS BEFORE IT GETS FIXED . IT WILL BE A BAD ENDING FOR EVERYONE INVOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001652June 27, 2017
AIR BAGS
TAKATA RECALL - RECALL WAS ANNOUNCED IN MAY 2016 FOR MY VEHICLE. NEITHER MERCEDES BENZ NOR THE DEALERSHIP WHERE I PURCHASED THE VEHICLE (PARK PLACE) HAS SCHEDULED A REPAIR. IT IS OVER 12 MONTHS PAST THE DATE WHEN THE RECALL WAS ANNOUNCED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001559June 26, 2017
AIR BAGS
TAKATA RECALL. AS OF TODAY HAVE NOT HEARD FROM THE DEALER TO SOLVE THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000794June 23, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (MERCEDES-BENZ OF TAMPA IN TAMPA, FLORIDA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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