Mercedes-Benz C-Class Complaints (2011)

516 consumer complaints on file.

#11047237November 18, 2017
AIR BAGS
TAKATA RECALL. IN MAY 2016, I RECEIVED A NOTICE FROM MERCEDES BENZ THAT MY CAR IS AFFECTED BY THE RECALL. I HAVE WRITTEN AND CALLED MERCEDES BENZ USA AND MY DEALER A NUMBER OF TIMES SINCE THEN AND THEY TELL ME THAT THEY DO NOT HAVE THE REPLACEMENT AIR BAGS YET. THEY SAY THEY ARE WAITING ON NHTSA TO GET MANUFACTURERS TO GET THE REPLACEMENTS MADE AND OUT TO THE AUTO DEALERS. NOW THAT TAKATA FILED BANKRUPTCY, MANUFACTURING THE AIRBAGS HAS BECOME MORE OF A PROBLEM. IT IS HARD TO UNDERSTAND HOW A PROBLEM WITH THE AIRBAGS STARTED IN 2013, EXPANDED GREATLY IN 2014/2015, AND THE CONSUMER IS STILL NOT ABLE TO GET THE RECALLED AIRBAGS REPLACED. CORPORATIONS MUST BE HELD RESPONSIBLE. I SEE A LOT OF DOCUMENTS ABOUT THIS, BUT IT SEEMS LIKE VERY LITTLE IS GETTING DONE TO GET THE AIRBAGS REPLACED IN A TIMELY MANNER. WHEN CAN MY FAMILY EXPECT TO GET THE REPLACEMENT AIRBAGS INSTALLED AND BE SAFE RIDING IN OUR CAR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046044November 14, 2017
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
WE ARE A SMALL FAMILY OWNED CAR LOT THAT HAS BEEN IN BUSINESS SINCE 2005. WE SOLD A 2011 MERCEDES C300 TO A NICE YOUNG COUPLE LAST WEEK. AFTER ONLY HAVING IT LESS THAN 24 HOURS, THE CUSTOMER CALLED STATING THE VEHICLE WILL NOT START. SAID WENT TO START THE VEHICLE IN THE MORNING AND THE STEERING WHEEL WAS LOCKED AND CAR WOULD NOT START. THE LIGHTS & RADIO TURNED ON BUT IT HAD A MESSAGE ON DASH TO REMOVE KEY FROM IGNITION. WE HAD TO CALL A TOW COMPANY TO TOW IT TO THE MECHANIC AND PUT THEM IN A LOANER CAR. LATER THAT DAY I STARTED DOING SOME RESEARCH AND REALIZED MANY MANY OTHERS ARE HAVING THIS SAME EXACT ISSUE AND IT IS COSTING THEM $1600-$1800 TO HAVE THE ESL & EIS REPLACED. IT IS INSANE HOW MANY OF THE SAME ISSUE HAVE BEEN RECOGNIZED AND REPORTED YET THERE IS NO ACTIVE RECALL ON THIS VERY DANGEROUS, EXPENSIVE ISSUE WITH ON A CAR THAT MANY PEOPLE CAN ONLY DREAM ABOUT HAVING! I WILL ATTACH THE LINK ALSO THAT I FOUND THE OTHERS HAVING THE SAME ISSUE. HTTP://WWW.CARPROBLEMZOO.COM/MERCEDESBENZ/C300/STEERING-COLUMN-PROBLEMS.PHP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046146November 14, 2017
AIR BAGS
TAKATA RECALL I REC'D THE RECALL PAPERS AND NOTIFIED MERCEDES OVER THE PAST YEAR AND 1/2 BUT I KEEP GETTING TOLD THEY ARE ON "BACK ORDER" THEY STILL HAVEN'T CONTACTED ME TO REPLACE THE AIRBAGS. ALSO HEARD MERCEDES SAID THEY AREN'T GOING TO REPLACE BECAUSE THEIR AIRBAGS ARE NOT AFFECTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045818November 13, 2017
AIR BAGS
TAKATA RECALL. UNABLE TO GET AIR BAGS REPLACED AS OF 11.13.17- NOT AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045832November 13, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045289November 11, 2017
AIR BAGS
TAKATA RECALL FAILURE TO PROVIDE TIMELY SOLUTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045321November 11, 2017
AIR BAGS
TAKATA RECALL I CONTACTED THE MERCEDES DEALERSHIP IN MODESTO CA AND WAS TOLD THAT THE PART TO REMEDY THIS RECALL IS NOT AVAILABLE YET! I RECEIVED A NOTICE IN YESTERDAY'S MAIL THAT TAKATA IS FILING BANKRUPTCY AND FOLLOWED THE INSTRUCTIONS ON THE CARD. NOTHING HAS HAPPENED AT THIS TIME BUT MY FEAR IS WHAT CAN HAPPEN BECAUSE WE HAVE BEEN WAITING SO LONG ALREADY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045353November 11, 2017
AIR BAGS
TAKATA INFLATORS. RECEIVED A RECALL NOTICE ON IN APRIL 2016. CHECKED WITH MERCEDES DEALERSHIP A FEW DAYS AGO, AND AFTER ALMOST TWO YEARS THEY STILL DO NOT HAVE THE REPLACEMENT PARTS. THEY SAID I WILL RECEIVE A LETTER FROM MERCEDES ONCE THEY HAVE THE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045115November 10, 2017
AIR BAGS
TAKATA RECALL. I CONTINUE TO CALL MERCEDES TO REPLACE THE AIRBAG AND THEY CONTINUE TO COMMUNICATE THAT THERE IS NO ETA AT THIS TIME FOR REPLACING THE AIRBAG WHICH MEANS THERE'S A PENDING STATUS PART REPLACEMENT. WHAT CAN I DO AT THIS POINT? I'M AN ACCIDENT WAITING TO HAPPEN IN MY OPINION. NO ACCIDENT HAS HAPPEN YET BUT WHO WANTS TO WAIT FOR IT TO HAPPEN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045156November 10, 2017
AIR BAGS
TAKATA RECALL- STILL NOT REPLACED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045163November 10, 2017
AIR BAGS
IN MAY 2016 I RECEIVED NOTICE OF A PENDING AIRBAG RECALL ON OUR 2011 MERCEDES C300. IN TALKING TO MERCEDES TODAY THEY WILL GIVE NO TIMELINE FOR THE AIRBAG REPLACEMENT., JUST THAT IT IS STILL PENDING. HOW MUCH LONGER MUST I WAIT AND WORRY ABOUT AN AIRBAG THAT MIGHT KILL ME! THANKS FOR YOUR HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045196November 10, 2017
AIR BAGS
TAKATA RECALL-- DEALERSHIP HAS BEEN UNABLE TO GET THE PARTS TO COMPLETE THE RECALL SERVICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044985November 9, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE CHECK ENGINE, AIR BAG, TRACTION CONTROL, AND LEFT SIDE MARKER WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOM MASANO MERCEDES-BENZ (815 LANCASTER AVENUE, READING, PA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS 100,642. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044980November 9, 2017
AIR BAGS
TAKATA RECALL, CAN'T GET THIS FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045007November 9, 2017
AIR BAGS
TAKATA RECAL CURRENTLY ACTIVE DUTY MILITARY AND THIS IS MY ONLY CAR AND GETTING STATIONED OVERSEAS BUT CAN'T SHIP IT BECAUSE OF THE RECALLS THAT ARE ON IT FOR ALMOST TWO FREAKING YEARS!!!! SEEING THAT SOME OF THE AIR BAGS ARE GETTING FIXED BUT CALLED DEALERSHIPS ALL THROUGH OUT TEXAS AND EVERYONE SAYS IT WILL BE MONTHS IF NOT YEARS TO GET THE RECALL FIXED. CALLED CORPORATE TO SEE IF THEY CAN HELP ME OUT AND NOPE STILL NOTHING. NOW I AM STUCK LEAVING MY CAR IN AMERICA WHERE ILL BE PAYING FOR A CAR THATS USELESS BECAUSE IT WON'T BE GOING WITH ME SINCE THIS RECALL IS TAKING SO LONG. WAY TO HELP THE MILITARY OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045015November 9, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 AND 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF ANAHEIM (5395 E LA PALMA AVE, ANAHEIM, CA 92807 (714) 777-1900) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044563November 8, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH JOHN SISSON MOTORS (470 WASHINGTON RD, WASHINGTON, PA 15301) WHO STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THEY DID NOT KNOW WHEN PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044054November 7, 2017
AIR BAGS
TAKATA RECALL. I RECEIVED THE NOTICE IN THE MAIL REGARDING THE AIRBAG PROBLEM. I WENT TO THE WEBSITE AND DETERMINED THIS CAR IS AFFECTED. I CONTACTED THE DEALER AND WAS TOLD THERE ARE NO PARTS AVAILABLE, NOR DID THE DEALERSHIP HAVE ANY IDEA WHEN THERE MIGHT BE PARTS. RECALL ISSUED FEBRUARY 2016. PARTS STILL NOT AVAILABLE FROM MERCEDES BENZ FOR RECALL REPAIR? THIS IS CRAZY! HOW CAN THERE BE A RECALL FOR 18+ MONTHS AND THERE ARE STILL NO PARTS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044160November 7, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044184November 7, 2017
AIR BAGS
TAKATA RECALL MERCEDES BENZ HAS NOT REPLACED MY DRIVER AND PASSENGER SIDE AIRBAGS. IT' HAS BEEN OVER A YEAR SINCE THE RECALL WAS ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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