Mercedes-Benz C-Class Complaints (2011)

516 consumer complaints on file.

#11055740December 20, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF MEMPHIS (5389 POPLAR AVE, MEMPHIS, TN 38119, (901) 345-6211) WAS CONTACTED AND CONFIRMED THAT THE REMEDY WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055220December 18, 2017
AIR BAGS
TAKATA RECALL FOR DRIVER AND PASSENGER AIR BAGS SINCE 2016. ALTHOUGH I HAVE CONTACTED MY LOCAL MERCEDESS DEALERSHIP ABOUT FIVE TIMES ON THIS ISSUE, I AM ADVISED THEY ARE STILL UNABLE TO SERVICE EITHER AIRBAG. THIS IS OF PRIMARY CONCERN TO ME AS I AM A SINGLE 48 YEAR OLD FEMALE, WHO HAS AN ONLY CHILD (SON) WHO IS 12 YEARS OF AGE. ASIDE FROM HIM LOSING HIS FATHER IN JANUARY 2017 - I ALSO TAKE CARE OF MY 78 YEAR OLD MOTHER. THERE ARE NO OTHER CLOSE RELATIVES OUTSIDE OF US SO I TRULY NEED TO TAKE EVERY PRECAUTION AT SAFETY. MUCH MORE THAN JUST THE USUAL SO I AM ASKING THAT THIS REQUEST BE EXPEDITED IF AT ALL POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055318December 18, 2017
AIR BAGS
I'VE BEEN TRYING TO REPLACE AIRBAGS THAT HAVE BEEN ON RECALL FOR4 YEARS BUT THEY ALWAYS SAY THERE ARE UNAVAILABE SINE RECAL IS SO LARGE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054431December 13, 2017
ELECTRICAL SYSTEM
WE HAVE THE RECALL AND I AM SORRY I DO NOT HAVE THE NUMBER WHERE THE WIRING HARNESS TO THE TAIL LAMPS COULD MELT CATCHING FIRE CAUSING THE REAR LAMP TO GO OUT. MINE HAS DONE SO. MY WIFE DRIVES 35 MILES 1 WAY TO WORK EACH DAY AND BECAUSE IT WAS AT NIGHT WHEN THIS HAPPENED I HAD TO GO OUT ON I-64 WHICH IS A 70MPH INTERSTATE HIGHWAY AND DO A TEMP FIX SO SEE COULD GET HOME. I HAVE CONTACTED THE DEALER WHICH AT TIME PARTS WERE NOT AVAILED AND THE DEALER WAS TO CONTACT ME WHEN THEY RE AVAILED, WHICH THE YOUNG LADY EVEN WHEN THEY SENT OUT THE CONTACT BUT DID NOT BOTHER TO TELL THE REST. IT HAD BEEN SO LONG WE HAD FORGOTTEN ABOUT THE RECALL AND IT WASN'T TILL WE RECEIVED THE NOTICE ABOUT THE TAKATA INFLATOR RECALL WERE WE INFORMED THAT THE TAIL LAMPS ARE ON RECALL. NOT HAPPY ABOUT THE INFLATOR RECALL AND THAT THE MANUFACTURE HAS TRIED NOTHING TO MAKE US CONFIDANT ABOUT THIS WE FEEL VERY UNSAFE. BACK TO THE TAIL LAMPS WE DID MISS AN APPOINTMENT BUT DID CALL BACK TO GET ANOTHER ONE. WHEN THE DEALER STATED THAT THEY HAD NO APPOINTMENT ON THIS AND COULD NOT HELP ME WITH ALTERNATE TRANSPORTATION I COULD NOT LEAVE THE VEHICLE AT THAT TIME. I CALLED THE DEALER(TYSINGER MERCEDES)AND THE OFFERED NO SOLUTION AND WAS GIVEN MERCEDES CORPORATE NUMBER SPOKE WITH THE CUSTOMER REP EXPLAINED THE SITUATION AND WAS REFERRED TO THE MANAGERS WHO HAVE NOT REACHED OUT TO ME AND NOW I AM IN THE SAME SITUATION AS STARTED. IS THERE ANY THING YOU CAN DO TO HELP ME GET TIS MATTER FIXED?
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11053646December 9, 2017
AIR BAGS
MERCEDES DEALERSHIPS CONTINUE TO STATE THAT THEY ARE WAITING FOR MBUSA TO GIVE THEM THE REMEDY FOR THE AIRBAG REPLACEMENTS. NO SPECIFIC DATE OF INJURY, ARE THEY WAITING FOR AN INJURY TO OCCUR? TAKATA IS GOING BANKRUPT, THEIR WEBSITE PROVIDES A AIRBAG REPLACEMENT LINK WHICH SENDS US TO THE DEALERSHIPS WHOM REFUSE TO REPLACE THE AIRBAGS. THEY HAVE HAD THIS SAME EXCUSE EVER SINCE I LEARNED OF THE DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053561December 8, 2017
AIR BAGS
TAMATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053000December 7, 2017
AIR BAGS
TAKATA RECALL - I KEEP CALLING THE LOCAL MERCEDES BENZ OF ALEXANDRIA AND MERCEDES BENZ USA, FOR OVER 1 YEAR AND A HALF, THEY KEEP TELLING ME THAT PARTS ARE AVAILABLE TO REPLACE THE EXISTING DRIVER AND PASSENGERS AIR BAGS. IT IS ALMOST 2 YEARS WITH THE RECALL AND STILL NO PARTS AVAILABLE TO CORRECT THE RECALL. I AM NOT COMFORTABLE DRIVING THE VEHICLE FEARING GETTING INJURED DO TO A MALFUNCTION. IT IS UNFAIR TO PUT DRIVERS AND PASSENGERS IN SUCH A GREAT RISK AND FEAR. ALSO, I HAVE ANOTHER 2012 GLK MERCEDES BENZ I AM UNABLE TO SELL SINCE THE RECALL WAS ISSUED, AS PURCHASERS TURN AWAY WHEN THEY LEARN OF THE RECALL. I AM ALREADY AT A LOSS ABOUT $4,000, IN CAR DEPRECIATION SITTING IN MY DRIVEWAY UNABLE TO SELL DO TO THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051716December 1, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF OXNARD, 1511 AUTO CENTER DR, OXNARD, CA 93036, (805) 665-3011) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051544November 30, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. WHEN THE FUEL TANK WAS FULL, THERE WAS A STRONG FUEL ODOR INSIDE THE VEHICLE ON THE REAR PASSENGER SIDE. THE FAILURE OCCURRED WHILE DRIVING VARIOUS SPEEDS. WHILE THE VEHICLE WAS PARKED, THE ODOR WAS VERY STRONG INSIDE AND OUTSIDE THE VEHICLE. THE CONTACT HAD TO ROLL DOWN THE WINDOWS FOR THE FUEL ODOR TO SUBSIDE. THE FAILURE OCCURRED WITHOUT WARNING. WHEN THE FUEL TANK WAS HALF FULL, THERE WAS NO FUEL ODOR IN THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-367-6372 AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL; THEREFORE, THE CONTACT HAD TO PAY FOR THE REPAIR. A CASE NUMBER WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11050954November 28, 2017
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL MY DEALERSHIP (LOKEY MERCEDES CLEARWATER FL) SAYS TO EACH OF MY INQUIRIES "PARTS UNAVAILABLE, NO FURTHER INFORMATION" . MERCEDES BENZ THEMSELVES SAY SAME THING PLUS "DRIVE YOUR CAR, THIS RECALL IS A SAFETY PRECAUTION". I DON'T FEEL LIKE A SOLUTION IS IN SIGHT. ALTHOUGH THE TAKATA AIRBAG HAS NOT YET MALFUNCTIONED, I AM DRIVING A POTENTIALLY DANGEROUS CAR. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11050975November 28, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LOCAL DEALER (MERCEDES-BENZ OF JACKSON (5397 1-55N, JACKSON, MS 39206) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051110November 28, 2017
ELECTRICAL SYSTEM
MY 2011 MERCEDES C 300 HAS A FAILED IGNITION LOCK THE CAR STOP ON ME IN THE MIDDLE OF THE NIGHT, I HAD TO HAVE A TOW TRUCK TO PICK IT UP AND TOW TO SHOP $$$ AND I BEGIN TO DO SOME RESEARCH THERE ARE SO MANY CARS WITH THE SAME PROBLEM THIS NEED TO BE ON THE RECALL LIST AND ALSO IT IS VERY EXPENSIVE TO REPAIR PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048596November 27, 2017
STEERING
ON 11/25/2017 AT 1550 HOURS, I MADE MULTIPLE ATTEMPTS TO START MY VEHICLE. THE KEY WOULD TURN BUT THE VEHICLE WOULD NOT START. THE SWITCH LIGHTS WERE OPERATING. HOWEVER, THE WHEEL WOULD NOT TURN AND THE GEAR WAS STUCK. THE BATTERY WAS CHECKED AND IT WAS FULLY OPERATIONAL. THE TOW TRUCK COMPANY MADE MULTIPLE ATTEMPTS TO RECHARGE THE CAR WITH NO SUCCESS. MY CAR WAS TOWED FROM DC TO DUMFRIES, VA (HOME). ON 11/27/2017 AT APPROXIMATELY 0721 HOURS. MY VEHICLE WAS TOWED FROM MY HOUSE TO THE ALEXANDRIA MERCEDES-BENZ SERVICE CENTER. MERCEDES GAVE ME A LOANER CAR. AT 0945 HOURS, I RECEIVED A CALL FROM THE MERCEDES-BENZ SPECIALIST AND HE SAID THE ISSUE IS THE STEERING LOCK. WHICH IS A NORMAL PROBLEM WITH THESE VEHICLES. I WAS TOLD THE PRICE WOULD BE $1,628. MY VEHICLE HAS NEVER HAD ANY ISSUES AND I KEEP MY MAINTENANCE AND EVERYTHING ELSE UP TO DATE. MERCEDES-BENZ SHOULD RECALL ALL VEHICLES THAT HAVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048709November 27, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (MERCEDES-BENZ OF STEVENS CREEK, SAN JOSE, CA, 408-983-5220) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048736November 27, 2017
AIR BAGS
HAVE RECEIVED COMMUNICATIONS FROM MERCEDES BENZ, BEGINNING MAY 2016, STATING PROBLEM WITH AIR BAGS WHICH COULD CAUSE INJURY AND EVEN DEATH. HAVE CALLED MERCEDES BENZ U.S.A. SEVERAL TIMES AS WELL A LOCAL DEALER AND ANSWER CONTINUES TO BE "PARTS ARE NOT AVAILABLE YET". SHOULD I DISCONTINUE USE OF THIS VEHICLE BASED ON THEIR WARNING OF INJURY AND EVEN DEATH?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048428November 26, 2017
AIR BAGS
TAKATA RECALL MANUFACTURER (MERCEDES DEALER) IS UNABLE TO REMEDY THIS SAFETY RECALL FOR MY VEHICLE IN A TIMELY MANNER BECAUSE THE PART(S) IS/ARE NOT AVAILABLE. MERCEDES DEALER IS NOT ABLE TO PROVIDE ANY DATE WHEN THE PART WOULD BE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047484November 20, 2017
AIR BAGS
TAKATA RECALL- NHTSA RECALL #16V363 AND MANUFACTURER RECALL # 2016070003 ACTIVE RECALL SINCE MAY 25, 2016. NO REMEDY YET AVAILABLE. UNSAFE TO OPERATE VEHICLE. MANUFACTURER HAS NOT ADDRESSED THIS IN A TIMELY MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047600November 20, 2017
AIR BAGS
TAKATA RECALL SINCE MAY 2016 OR EARLIER, I HAVE BEEN FOLLOWING UP WITH DEALER AS TO WHEN THE DEFECTIVE AIRBAG THAT POSE A PERSONAL SAFETY RISK WILL BE REPLACED. BUT ALMOST A YEAR AND HALF LATER, DEALER STILL STATES THAT NO AVAILABLE PARTS ARE AVAILABLE FOR REPLACEMENT. A LOT OF OTHER CARS OF OTHER MAKES AND MODELS HAVE ALREADY BEEN REPLACED BUT MINE STILL HAS NOT YET. IN THE MEANTIME, THERE IS NO SCHEDULE EVEN AS TO WHEN THIS WOULD BE FIXED. SHOULDN'T THERE BE A DEADLINE? IN THE MEANTIME, I AM STILL TAKING SAFETY RISK EVERYDAY AND IT IS HARD TO SELL THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047375November 20, 2017
AIR BAGS
"TAKATA RECALL" I'M STILL WAITING AS OF NOVEMBER 20, 2017 TO HEAR BACK ON WHEN MY RECALLED DRIVER AIRBAG CAN BE SERVICED. RECALL NUMBER16V081
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047277November 19, 2017
AIR BAGS
I RECEIVED A RECALL NOTICE A LONG TIME AGO (AS MUCH AS 2 YEARS OR MORE?). I KEEP CHECKING WITH THE DEALER ONLY TO BE TOLD THEY HAVEN'T RECEIVED REPLACEMENT AIRBAGS. I DON'T LIKE THE SAFETY IMPLICATIONS AS WELL AS THE POSSIBLE IMPACT ON THE VALUE OF MY CAR. WHAT CAN BE DONE TO EXPEDITE REPLACEMENT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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