Mercedes-Benz C-Class Complaints (2015)

452 consumer complaints on file.

#11390091January 26, 2021
ENGINE
CYLINDER ONE CRACKED UNDER NORMAL USE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389897January 25, 2021
ENGINE
THERE IS A MAJOR ISSUE WITH THE 2015 M274 MERCEDES ENGINE REGARDING THE WRIST PINS. MERCEDES HAS ISSUED NUMEROUS INTERNAL SERVICE BULLETINS ABOUT THE ISSUE. THE ENGINES WERE MANUFACTURED WITH WRIST PINS WITH TOO MUCH TOLERANCE THAT SLAP AGAINST THE PISTON WHEN OPERATING THAT COULD LEAD TO PREMATURE ENGINE FAILURES. THERE ARE HUNDREDS OF COMPLAINTS ON ONLINE FORUMS OF PREMATURE ENGINE FAILURES (PRE 100K MILES). I CONTACTED MERCEDES AND THEY REFUSE TO DO ANYTHING TO FIX THIS PROBLEM THE REPAIR IS WELL OVER $8,000 AND THE AVERAGE PERSON JUST CAN NOT AFFORD IT. YOU DIAGNOSE THE PROBLEM BASED ON CHATTER DURING DECELERATION. PLEASE MAKE MERCEDES MAKE THIS RIGHT AND FIX THE AFFECTED CARS THE RIGHT WAY. I JUST BOUGHT THIS CAR AND I AM NOW IN THE HOLE OVER $20,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387746January 12, 2021
AIR BAGS, ENGINE, WHEELS
EVERY TIME I START MY CAR IT SMELLS LIKE GAS AND IT'S SO STRONG TO THE POINT WHERE IT GIVES ME HEADACHES. ALSO I WAS ON THE FREEWAY AND THE ROADS WERE WET FROM PREVIOUS RAIN AND I ALMOST DIED AND HYDROPLANED ON THE FREEWAY. EVEN IF IT'S A SMALL BIT OF RAIN MY CAR STARTS SHAKING AS IF I DON'T HAVE CONTROL. I DO NOT FEEL SAFE IN THIS CAR AND I JUST GOT THE CAR A MONTH AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387131January 8, 2021
FUEL/PROPULSION SYSTEM
INTERMITTENT FUEL LEAK. REAL BAD GAS SMELL IN CABIN COMING THROUGH THE VENTS. DRIVER SIDE, IN BACK, DOWN BETWEEN THE ENGINE AND BODY. THE FUEL LINES ARE PRESSURIZED, SO IT MIGHT ONLY LEAK WHEN THE PRESSURE BUILDS UP. I KEPT GETTING A STRONG GAS SMELL THE GARAGE AFTER PARKING FOR LONG PERIODS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387214January 8, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A STOP LIGHT, A LOUD SOUND CAME FROM THE ENGINE COMPARTMENT AND THE VEHICLE BEGAN TO VIBRATE AND SHAKE BEFORE STALLING. THE VEHICLE WAS TOWED TO THE LOCAL DEALER KEELER MERCEDES BENZ LOCATED AT 1111 TROY SCHENECTADY RD, LATHAM, NY 12110 WHO DIAGNOSED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REPLACED. THE CAUSE OF THE ENGINE FAILURE WAS NOT PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000. ## VIN PASSED ## MERCEDES-BENZ 2015 C300 AMG ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384549December 22, 2020
STEERING
I HAVE THE SAME PROBLEM ABOUT STEERING HARDER WHEN ON LOWER SPEED, EVERY OIL LEVEL LOOKS TO BE PERFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383859December 17, 2020
ENGINE
WHILE DRIVING ON THE HIGHWAY MY MY MERCEDES BENZ C300 2015 WITH 37000 MILES ,ENGINE BROKE, AND YOU ARE NOT EXPECTING THAT WHEN YOU ARE DRIVING AT 65 MPH. THE MECHANIC IS SAYING IT IS A WRIST PIN AND A CRACKED #1 PISTON AND IT IS A VERY COMMON ISSUE ON THAT CAR AND MERCEDES REFUSES TO RECALL OR FIX THE PROBLEM IM GOING TO LEAVE A LINK WITH ONE OF THE MANY WEBPAGES WITH AL LOT OF PEOPLE COMPLAINING ABOUT THAT PROBLEM. THANK YOU. HTTPS://MBWORLD.ORG/FORUMS/C-CLASS-W205/731642-W205-C300-STAY-AWAY-PISTON-CRACKED-65-K-MILES.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375930November 23, 2020
FUEL/PROPULSION SYSTEM
GAS LEAK IN FUEL LINE, WHILE RECEIVING AN OIL CHANGE FROM A LICENSED MECHANIC, HE BROUGHT TO MY ATTENTION THAT, THERE WAS FUEL LEAKING FROM THE FUEL LINE AND SHOWED (FUEL LINE SOAKED WITH GASOLINE DIRECTLY UNDER THE ENGINE), I ALSO NOTICED THAT WHEN USING THE AC THE STRONG SMELL OF GASOLINE COMES THROUGH THE VENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362900October 5, 2020
FUEL/PROPULSION SYSTEM
THIS CAR LEFT ME STRANDED ON THE SIDE OF THE ROAD. THE CAR WAS ON WORKING FINE DRIVING ALONG THEN ALL OF A SUDDEN PUSHING THE GAS PEDAL DID NOTHING AND THE CAR WOULD NOT MOVE. THE ENGINE SHUT OFF COMPLETELY. THE ENGINE WAS NOT GETTING GAS. THE ELECTRICAL AND EVERYTHING ELSE WAS ON IN THE CAR EXCEPT THE ENGINE. THE SYSTEM IN THIS CAR HAS A DOUBLE FUEL TANK THAT ONLY WORKS ON ONE SIDE. THE ENTIRE FUEL SYSTEM IS FAULTY. THE MANAGER AT MERCEDES TOLD ME HIMSELF THAT THIS IS A DESIGN FLAW IN THIS CAR. THERE IS NO REASON WHY A CAR WITH 24,000 MILES SHOULD HAVE BROKEN DOWN ON THE SIDE OF THE ROAD BECAUSE THE ENTIRE FUEL SYSTEM DOES NOT WORK. FAULTY AND HORRIBLE WORKMANSHIP ON A SUPPOSED LUXURY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354396September 11, 2020
UNKNOWN OR OTHER
SUNROOF NO LONGER CLOSED SHAKES AND RATTLES, SEEMS LIKE A SAFETY ISSUE DURING A POSSIBLE ROLLOVER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353979September 9, 2020
AIR BAGS, SERVICE BRAKES, STEERING
WHILE DRIVING MY 2015 C250 COUPE, I HAD TO BRAKE HARD AS I WAS TRYING TO AVERT STOPPED HEAVY TRAFFIC. WHEN I SLAMMED ON THE BREAKS, THE STEERING WHEEL, COLUMN AND ENTIRE VEHICLE LOCKED UP. I WAS UNABLE TO TURN THE WHEEL ENTIRELY. AS A RESULT, MY VEHICLE SLIDE INTO ANOTHER VEHICLE FROM BEHIND. BECAUSE BOTH THE STEERING AND BRAKES LOCKING, I WAS UNABLE TO MANEUVER THE VEHICLE TO AVOID THE STOPPED TRAFFIC. THE AIRBAGS ALSO DID NOT DEPLOY AS THEY SHOULD HAVE.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11353226September 4, 2020
FUEL/PROPULSION SYSTEM
I CAN SMELL FUEL NEAR THE PUMP BEFORE WE START CAR IN COLD IN THE MORNING AND THIS SMELL CAN BE SMELLED UNTIL THE ENGINE WORKING INTO THE NORMAL OPERATING TEMPERATURE. FUEL IS A VERY CRITICAL SAFETY PROBLEM AND USUALLY WE CANNOT TAKE NOTICE OF THIS POTENTIAL PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352686September 2, 2020
STRUCTURE:BODY
THERE ARE NO OPEN OR PENDING RECALLS ON THIS VIN. FOR CONSIDERATION OF ANY PART THAT IS OUT OF MANUFACTURER WARRANTY, IT WILL FIRST NEED TO BE ASSESSED AT THE DEALERSHIP LEVEL. IF FURTHER ASSISTANCE MAY BE REQUIRED, YOU CAN THEN CONTACT THE CUSTOMER ASSISTANCE CENTER FOR FURTHER REVIEW BY AN EXECUTIVE REFERRAL MANAGER. THERE ARE MANY FACTORS IN DETERMINING ANY CONSIDERATION WHICH INCLUDE BUT ARE NOT LIMITED TO THE VEHICLE HISTORY, MILES, TIME OUT OF WARRANTY, CUSTOMER PAY, ETC. PLEASE BE ADVISED THAT THERE IS NO GUARANTEE THAT ASSISTANCE WILL BE PROVIDED, BUT YOU WOULD RECEIVE A CALL WITHIN ONE BUSINESS DAY AT THE NUMBER YOU PROVIDE. 2015 C300 4MATIC PANORAMIC SUNROOF FRONT PANEL DETACHMENT WHILE DRIVING. THE GLASS FLEW OFF AND INTO TRAFFIC WHILE I WAS DRIVING ON INTERSTATE HIGHWAY I-25. I LIVE IN COLORADO SPRINGS CO. USA. AND MAINTENANCE AT THE LOCAL MERCEDES BENZ THERE. QUESTION IS IF THERE IS ANY VISIBILITY TO THIS ISSUE VIA MERCEDES BENZ CORPORATE, AND IF ASSISTANCE ON REPAIRS ARE A REALISTIC EXPECTATION. FAILURE DATE: 08/25/2020 THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT STATED THAT WHILE DRIVING AT THE SPEED LIMIT ON I-25, THE FRONT GLASS PANEL DETACHED FROM THE VEHICLE. THE CONTACT STATED A TRUE REALIZATION OF THE ISSUE WAS NOT FULLY COMPREHENDED WHEN IT HAPPENED OUTSIDE OF THE NOISE IT MADE AT THE TIME OF FAILURE, UNTIL THE CONTACT PULLED OVER ONCE OFF THE HIGHWAY, AND CONFIRMED THAT THE GLASS PANEL HAD DETACHED FROM THE VEHICLE. THE GLASS PANEL WAS NOT RETRIEVED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) AS A POSSIBLE SOLUTION FOR THE FAILURE, THE FAILURE MILEAGE WAS APPROXIMATELY 70123. IS ASSISTANCE FOR THE MONETARY COST OF REPAIR AN OPTION. QUESTION REFERENCE # 200826-000024 DATE CREATED: 08/26/2020 09:41 AM DATE LAST UPDATED: 08/27/2020 08:56 AM*DT CONSUMER STATED IN THE LATEST FINDINGS DURING INSPECTION THAT THEY WAS A MANUFACTURER ERROR AND REFUND WOULD BE APPLICABLE.*JB*DT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351629August 27, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN DRIVING ON THE BRIDGE THE PIECE OF MY SUNROOF FLEW OFF I PULLED OVER IT WAS RAINING AND THE INSIDE OF MY CAR GOT WET THE MOTOR ON MY SUNROOF NO LONGER WORKS AS THE WATER LEAKED THROUGH. I PICKED UP AS MUCH OF THE PIECES AS I COULD BUT THE PART WAS RUN OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349482August 17, 2020
ELECTRICAL SYSTEM
2015 MERCEDES BENZ C300. CONSUMER WRITES IN REGARDS TO DELETED SAFETY FEATURES AFTER SAFETY RECALL WAS PERFORMED. *LD THE CONSUMER STATED DURING AN UPDATE THE VOICE RECOGNITION FEATURE WAS UNINSTALLED. THE MANUFACTURER WAS CONTACTED AND STATED THE FEATURE WOULD ONLY OPERATE IF THE VEHICLE HAD AN ACTIVE GPS SYSTEM. THE CONSUMER STATED THE VEHICLE WAS PURCHASE WITH THE USE OF THE VOICE COMMAND AND IT SHOULD REMAIN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349158August 14, 2020
STRUCTURE:BODY
I STARTED EXPERIENCING LOUD WIND NOISE COMING FROM THE TOP OF MY CAR NEAR MY WINDSHIELD WHEN DRIVING OVER 40MPH. I PULLED OVER AND EXAMINED THE AREA AND FOUND THAT THE TOP LEFT GLASS PANEL IN FRONT OF THE SUNROOF ON MY 2015 MERCEDES BENZ C300 WAS SLIGHTLY PROPPED UP. IT SEEMED TO BE A POSSIBLE SEAL OR GLUE ISSUE CAUSING THE GLASS PANEL TO BE SLIGHTLY LOOSE AND ALLOWING AIR IN. I CALLED MERCEDES AND MADE THE NEXT AVAILABLE APPOINTMENT FOR SERVICE A FEW DAYS OUT. WHILE DRIVING ON THE FREEWAY, I BEGUN TO HEAR THE WIND NOISE AGAIN BUT FOLLOWED BY A LOUD RIP FROM THE ROOF OF MY CAR THIS TIME BUT DID NOT SEE ANYTHING IN SIGHT. WHEN I PULLED OVER, THE GLASS PANEL WAS COMPLETELY MISSING AND WENT FLYING SOMEWHERE ON THE HIGHWAY, CAUSING A ROAD HAZARD. IT WAS TORN OFF THE CAR AND THE ROOF OF THE CAR IS NOW EXPOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349160August 14, 2020
FUEL/PROPULSION SYSTEM
I TOOK MY CAR IN FOR A MULTI POINT INSPECTION AT THE END OF NOVEMBER 2019 TO MERCEDES OF BELLEVUE. I BEGUN SMELLING GASOLINE FROM THE INSIDE CABIN OF MY CAR A FEW DAYS AFTER THE SERVICE AND HAD TO TAKE THE CAR BACK TO THE DEALERSHIP. THEY FOUND THAT FUEL HOSES GOING TO THE HIGH PRESSURE FUEL PUMP TO BE LEAKING FUEL. WITH THIS BEING A POTENTIAL FIRE HAZARD AND A SAFETY ISSUE, I ARGUED WITH THE DEALER THAT IT SHOULD BE COVERED UNDER WARRANTY, WHICH I STILL HAD A CPO WARRANTY FROM PURCHASING THE VEHICLE FROM THIS SPECIFIC DEALERSHIP. I DID SOME RESEARCH ONLINE AND FOUND THAT, THIS IS A VERY COMMON ISSUE WITH MY VEHICLE MODEL, 2015 MERCEDES BENZ C300. I AM UNSURE WHY THIS ISSUE IS NOT YET RECALLED BY THE MANUFACTURER OR WHY THE DEALERSHIP DID NOT HONOR THIS ISSUE TTO BE COVERED UNDER WARRANTY.. AS A CONCERNED CUSTOMER OF THE HAZARDOUS POSSIBILITIES A FUEL LEAK COULD CAUSE, I STILL MOVED FORWARD WITH PAYING FOR THE REPAIR OUT OF POCKET VERSUS CONTINUING TO DEBATE WITH THE FINANCE AND SERVICE PERSONNEL THAT IT SHOULD BE COVERED UNDER WARRANTY THAT I STILL HAD AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343362August 4, 2020
UNKNOWN OR OTHER
THE VEHICLE WAS THANKFULLY NOY IN MPTION WHEN MY PANARAMA SUNROOF AND THE SHADES FAILED. THE SHADES I UNDERSTAND ITS NOT A SAFETY PROBLEM, BUT THE SUNROOF NOT BEING ABLE TO HOLD IN PLACE AS IT OPENS IS DIFFERENT. WHEN THE SUNROOF OPENED, THE REAR OF THE ROOF WAS NOT IN PLACE AND SHAKY. WHEN I TRIED TO CLOSE, IT HAD NOT LOCKED ITSELF RIGHT BACK IN PLACE, WHERE I HAD TO TAKE IT TO A MECHANIC JUST TO HAVE IT SHUT TO AVOID THE RAINSTORM YESTERDAY. I RECENTLY DID SOME RESEARCH AND READ THROUGH SOME ARTICLES, HAD A FRIEND OF MINE TAKE A LOOK AT IT AND IT SEEMS TO BE VERY SIMILAR, ALMOST THE SAME AS THE RECALL THEY HAVE DONE ON OTHER YEAR MAKE FOR THE PANARAMA ROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341541July 26, 2020
STRUCTURE:BODY
FRONT OF GLASS SUNROOF FLEW OFF WHILE DRIVING ON FREEWAY - RECALL EXISTS FOR OLDER VERSIONS OF MY CAR. MINE IS A 2015
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340240July 19, 2020
STRUCTURE:BODY
ON JULY 19, 2020, I WAS DRIVING MY MB C300, ON HIGHWAY 301 IN BRADENTON FLORIDA. SUDDENLY, I HEARD WHAT SOUNDED LIKE A GUNSHOT. I WAS TERRIFIED. ONCE, I CALMED DOWN AND WAS ABLE TO GET TO A SAFE LOCATION, UPON EXAMINATION, I DISCOVERED THAT MY SUNROOF HAD SPONTANEOUSLY SHATTERED. THERE WAS ABSOLUTELY NO EVIDENCE OF ANY TYPE OF FOREIGN OBJECT CAUSING THE SUNROOM TO SHATTER. FORTUNATELY, WHEN THE LOUD BANG OCCURRED, I HAD THE PRESENCE OF MIND TO NOT LOSE CONTROL OF MY CAR IN WHAT COULD HAVE CAUSED AN ACCIDENT. ALSO, IF THE SUNROOF HAD BEEN PARTIALLY OPENED THE GLASS CHARDS COULD HAVE CAUSED SIGNIFICANT INJURY. THIS IS COMPLETELY AND UTTERLY UNACCEPTABLE. MERCEDES BENZ IS A LUXURY CAR MANUFACTURER, KNOWN FOR SUPERIOR ENGINEERING. THIS SHOULD NOT HAVE HAPPENED, UNDER ANY CIRCUMSTANCES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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